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    Complaints Process Form: Informal Details

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    nfazal
    This document outlines a complaints process form with sections for logging details of the complaint, the person it was made to, and any persons it was forwarded to. It describes a three stage process where complaints are first handled informally or through stage 1 by a contact person or manager within 3-10 days. If unsatisfied it can progress to stage 2 with the director/CEO within 20 days, and finally to stage 3 with the chief executive/chairperson within 25 days as the final response.

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    Complaints Process Form: Informal Details

    Uploaded by

    nfazal
    14 views1 page
    This document outlines a complaints process form with sections for logging details of the complaint, the person it was made to, and any persons it was forwarded to. It describes a three stage process where complaints are first handled informally or through stage 1 by a contact person or manager within 3-10 days. If unsatisfied it can progress to stage 2 with the director/CEO within 20 days, and finally to stage 3 with the chief executive/chairperson within 25 days as the final response.

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    Complaint process form

    Original Title

    Complaints Process Form

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    This document outlines a complaints process form with sections for logging details of the complaint, the person it was made to, and any persons it was forwarded to. It describes a three stage process where complaints are first handled informally or through stage 1 by a contact person or manager within 3-10 days. If unsatisfied it can progress to stage 2 with the director/CEO within 20 days, and finally to stage 3 with the chief executive/chairperson within 25 days as the final response.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    14 views1 page

    Complaints Process Form: Informal Details

    Uploaded by

    nfazal
    This document outlines a complaints process form with sections for logging details of the complaint, the person it was made to, and any persons it was forwarded to. It describes a three stage process where complaints are first handled informally or through stage 1 by a contact person or manager within 3-10 days. If unsatisfied it can progress to stage 2 with the director/CEO within 20 days, and finally to stage 3 with the chief executive/chairperson within 25 days as the final response.

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    of 1

    COMPLAINTS PROCESS FORM

    Individual/Organisation lodging
    complaint
    Nature of complaint

    Person complaint was made to Name of person complaint forwarded to, Date complaint
    (verbal or written) if applicable received

    INFORMAL Details
    1 Contact person settled
    complaint immediately

    STAGE 1
    Procedure Details Date of reply
    2 3 days from complaint
    received – Contact person
    acknowledge in writing
    3 Within 10 working days after
    2 above – Manager supply
    full response. Advise that if
    not satisfied – Stage 2
    STAGE 2
    Reason why complainant is not satisfied Date complaint
    received

    Procedure Details Date of reply


    4 Director/Chief Executive
    acknowledges complaint
    immediately
    5 Within 20 working days after
    4 above – supply full reply –
    Advice that if not satisfied –
    Stage 3
    STAGE 3
    Reason why complainant is still not satisfied Date complaint
    received

    Procedure Details Date of reply


    6 Chief Executive/ Chairperson
    acknowledges complaint
    7 Within 25 working days after
    6 above – supply final reply

    Source: www.diycommitteeguide.org

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