PROVIDING BUTLER SERVICE B: You have safety deposit box inside the closet.
It functions with 4-digit
Arrival of the Guest
B: Good Morning Ma’am/Sir! Welcome to ________ Hotel, my name is
_______. May I carry your luggage?
After checking – in
Carry the guest’s luggage and escort to the room
B: Ma’am/Sir, let me escort you to your room. This way please.
B: Is it your first time in our hotel Ma’am/Sir? How was your trip? Before we
arrive to your room, allow me to explain our hotel facilities.
B: Breakfast will be available at the Restaurant located at Lobby level from
6:00am to 10:00am. We also have Café and Business Center at Lobby level.
nd
Our meeting rooms are located on the 2 floor while the swimming pool, spa
th
and fitness center are on the 5 floor. Let us know if you want to try those
facilities and we will make reservations reservation for you.
Upon arriving the guest room
B: We are in front of your room, Ma’am/Sir. May I have your key for me to
open the door for you so I can show you how to use your room key card?
B: Please insert your key card from the bottom upwards, when you see the
green light on, you may open the door.
B: After you Ma’am/Sir.
After entering the room
B: Where do you want me to put your luggage Ma’am/Sir?
Give back the key
B: Ma’am/Sir, May I take few of your time to introduce some of features and
facilities of your room?
password, self-programmed, very convenient to use. May I show you how to
use it?
B: This is Air-con Control Panel. You may adjust your room temperature with
the switch here. Is your room temperature comfortable to you now?
B: Your TV Remote Control is located here. We have 37 channels for your
selection.
B: You also have a mini bar, if you want to consume snacks/drinks, don’t
forget to fill the mini bar list
B: One of the most useful features is our broadband data port, which
provides you with complimentary high-speed Internet access. .
B: The Telephone is on the night table. To make an outgoing call, press 0 for
operation assistance, 1 for housekeeping, 2 for laundry, and 3 for room
service.
B: Lastly, this is your bathroom, which has both bathtub and shower stall,
which features a rainforest showerhead. The red button is for hot water and
blue for cold water.
Unpacking of clothes
B: Ma’am/Sir, may I unpack your clothes and place it in the closet?
After unpacking
B: I am done unpacking your clothes Ma’am/Sir. Is there anything else I can
help you with?
B: It’s my pleasure Ma’am/Sir, if you need further assistance during your stay
with us, do not hesitate to contact me with speed dial 2323.
B: Thank you for staying with us. Have a nice day!