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Term Paper Gender Difference in Marketing Styles
Term Paper Gender Difference in Marketing Styles
STYLES”
MBA Term Paper
Submitted in partial fulfillment of the requirements for the
degree of
Completed at
Certificate
The hardest part is to gratefully acknowledge the help and advice given by umpteen
numbers of people, who in their own fields and ways helped in shaping of this project report.
It is impossible to grade anyone, but I would like to thanks anyone and everyone who
helped me to submit this report, however small the assistance, for it is the feeling that matters
and not the values.
I wish to express my deep sense of gratitude and ineptness towards Prof. Meeta Nihalani,
Head of Department, Department of Management Studies, JNVU, Jodhpur who put us on the
boat to row with our objectives.
My heart goes to my esteem guide, who helped me in conceiving and implementing the idea
of the project. I fall short of words to express profound gratitude to Dr. (Mrs.). Swapna
Patawari, J.N.V.U., who helped me in conceiving & implementing the idea of the project and
for sparing her valuable time to impart the information and directions which were required to
successfully complete the project. Her insights and inspiration has imparted energy and
enthusiasm in me. I am thankful to her for providing me interesting and challenging definition to
work upon which helped me think bigger and better.
The work like this are never done alone, there is always some natural power from
GOD & parents, coordinators & teachers, respondents who helped me in
completing the work. I take this opportunity to express my sincere thanks and
deep gratitude to all those people who extended their wholehearted co-operation
and have helped me in completing this project successfully.
CHAPTER SCHEME:-
Acknowledgement-
CHAPTER: 2 INTRODUCTION
CHAPTER: 3 BACKGROUND
CHAPTER: 4 DISSCUSION
LEADERSHIP STYLE
BUSINESS COMMUNICATION
ENTREPRENEURSHIP
SALARIES
EMPLOYMENT CONDITIONS
CHEPTER: 6 ANALYSES
CHAPTER: 7 RECOMMENDATIONS
CHAPTER: 8 CONCLUSIONS
CHAPTER: 9. QUESTIONNAIRE-
CHAPTER: 10. BIBLIOGRAPHY& REFENCES
Executive Summary
INTRODUCTION:-
This report is concerned with defining and comparing men and women roles regarding business.
It is a known fact that men and women really differ in a variety of aspects. Both of them have
different physiques, metal approach, behavior, physical appearance, etc. as compared to each
other. Having such great differences, still they have to interact with each other in their personal,
social, and professional life, and they are successfully handling this interaction. If we see two
dogs or any pair of animals sitting beside each other, then we will observe that they will not
remain in peace if they feel any differences. This is not the case, usually, with human beings.
They are more social, and have ability to understand and manage differences. Same is the case
with men and women issues. Despite of a lot of different characteristics, men and women are still
called as “two wheels of life”. It means that both of them are vital elements of world’s life. Now
it is also admitted fact that two different people behave differently in a given set of
circumstances, because human behavior is formed by his attitude, and attitude is a function of
characteristics. It means if two people differ in characteristics, their tendencies will also be
different. Now, as discussed above, men and women are also far
different from each other, and also behave differently when observed in a given scenario.
For e.g. response of a bunk call by a woman will likely to be different with that of a man.
Business is also a vital part of modern life, and we must know gender characteristics regarding
business in order to successfully conduct it. We should know that how to deal
with a company’s Purchase manager, how to impress boss, how to attract a company’s marketing
manager to get advertisements, etc. Our behavior towards each of above discussed personnel will
be different if we consider their gender. It means, in business scenario, gender characteristics
really affect decisions, so it is important to consider gender characteristics of people while
making business plans and decisions.
Despite of their differences, both genders still have a lot of attraction for each other. This
attraction also affects their professional interactions, and, by including this variable, men and
women relationship becomes more complex. Sometimes ego is also attached with their
relationship. Men, usually sitting and higher hierarchies of business, feel jealous of women
coming by them of going above them, and this is because of the ego developed in men’s minds.
Since very early times, man feels that he is the king of the life and women are just to serve him.
This thought is gone by time, but it still has its traces behind, and these are the traces of this
thought that develop such ego in men’s minds, and he, usually, hinders the way of woman’s
progress in her professional life. Now, it is another variable, and things will become more
complex by including it in discussion.
Men and women have different roles to play in society. In eastern countries, usually men are
responsible for earning livelihood, and women are just to take care of domestic matters. No
doubt, exceptions are there, but still tendency is as discussed above. In western countries, this
trend is diminishing by time, as women are also financially contributing a lot in running the
vehicle of a home, by offering their professional services to society, that is still absent in
majority of eastern countries. Women are also expected to take care of children, cleanliness of
home, cooking of food, shopping of grocery, etc. Women have these duties in their cart of
responsibilities whether they are living in Nigeria or USA. These different societal roles also
affect their roles in business. Women, Throughout the world, face a lot of difficulties in
managing business responsibilities along with their personal ones, so these difficulties change
their roles and expectations in business world as compared to those of men.
to satisfy their stockholders, their employees, their suppliers, and their channel partners.
Communication
Goods/services
Money
Information
THE MARKETING CONCEPT:-
The marketing concept is the philosophy that firms should analyze the needs of their customers
and then make decisions to satisfy those needs, better than the competition. Today most firms
have adopted the marketing concept, but this has not always been the case.
In 1776 in The Wealth of Nations, Adam Smith wrote that the needs of producers should be
considered only with regard to meeting the needs of consumers. While this philosophy is
consistent with the marketing concept, it would not be adopted widely until nearly 200 years
later.
The production concept prevailed from the time of the industrial revolution until the early 1920's.
The production concept was the idea that a firm should focus on those products that it could
produce most efficiently and that the creation of a supply of low-cost products would in and of
itself creates the demand for the products. The key questions that a firm would ask before
producing a product were:
At the time, the production concept worked fairly well because the goods that were produced
were largely those of basic necessity and there was a relatively high level of unfulfilled demand.
Virtually everything that could be produced was sold easily by a sales team whose job it was
simply to execute transactions at a price determined by the cost of production. The production
concept prevailed into the late 1920's.
THE SALES CONCEPT:-
By the early 1930's however, mass production had become commonplace, competition had
increased, and there was little unfulfilled demand. Around this time, firms began to practice
the sales concept (or selling concept), under which companies not only would produce the
products, but also would try to convince customers to buy them through advertising and personal
selling. Before producing a product, the key questions were:
The sales concept paid little attention to whether the product actually was needed; the goal
simply was to beat the competition to the sale with little regard to customer satisfaction.
Marketing was a function that was performed after the product was developed and produced, and
many people came to associate marketing with hard selling. Even today, many people use the
word "marketing" when they really mean sales.
After World War II, the variety of products increased and hard selling no longer could be relied
upon to generate sales. With increased discretionary income, customers could afford to be
selective and buy only those products that precisely met their changing needs, and these needs
were not immediately obvious. The key questions became:
In response to these discerning customers, firms began to adopt the marketing concept, which
involves:
When firms first began to adopt the marketing concept, they typically set up separate marketing
departments whose objective it was to satisfy customer needs. Often these departments were
sales departments with expanded responsibilities. While this expanded sales department structure
can be found in some companies today, many firms have structured themselves into marketing
organizations having a company-wide customer focus. Since the entire organization exists to
satisfy customer needs, nobody can neglect a customer issue by declaring it a "marketing
problem" - everybody must be concerned with customer satisfaction.
The marketing concept relies upon marketing research to define market segments, their size, and
their needs. To satisfy those needs, the marketing team makes decisions about the controllable
parameters of the marketing mix.
Communication styles
Deborah Tannin’s studies found these gender differences in communication styles
(where men more generally refers to masculine people, and women correspondingly refers
to feminine people):
Men tend to talk more than women in public situations, but women tend to talk more
than men at home.
Women are more inclined to face each other and make eye contact when talking,
while men are more likely to look away from each other.
Men tend to jump from topic to topic, but women tend to talk at length about one
topic.
When listening, women make more noises such as “mm-hmm” and “uh-huh”, while
men are more likely to listen silently.
Women are inclined to express agreement and support, while men are more inclined
to debate.
The studies also reported that in general both genders communicated in similar ways.
Critics, including Suzette Haden Elgin, have suggested that Tannen's findings may apply
more to women of certain specific cultural and economic groups than to women in general.
Although it is widely believed that women speak far more words than men, this is actually
not the case.
For example, masculine people are generally perceived to be more interested in sex
than feminine people, and research suggests that masculine people are more likely than
feminine people to express their sexual interest. This can be attributed to masculine
people being less inhibited by social norms for expressing their desire, being more
aware of their sexual desire or succumbing to the expectation of their gender culture.
When feminine people employ tactics to show their sexual desire, they are typically
more indirect in nature.
Background
As discussed above, men are women are different in a lot of aspects. The focus of this report is to
identify and then apply these differences in business scenario, but we must know them in detail
before doing it, because, if someone wants to know different roles of different people, he must be
in knowledge of these differences first. In this part of the report, these differences will be
described in detail. I referred to a lot of websites to ascertain these differences, and I found a lot.
I got a lot of psychological stuff, but a funny one attracted me more that had deep psychological
logic in it. It was a community named as Fun Mansion. It has blogs, topics, discussions etc. It
had a topic titled as “Battle of sexes”. One of its members, Kay, contributed beautifully in it, and
I picked that contribution for here. Kay has given differences under certain headings. I have just
chosen a few headings and concept. Kay has given beautifully worded examples, so I did not
paraphrase these examples.
Names
Men and women also differ in calling names. Women tend to be more formal when they call
others by names. Women, even in a group of friends, call each other by perfect names that show
the formality in heir nature. In contrast to this, men usually call each other by casual names that
show causality or informality of their nature. For e.g. If Laurie, Linda, Elizabeth and Barbara go
out for lunch, they will call each other Laurie, Linda, Elizabeth and Barbara. If Mark, Chris, Eric
and Tom go out, they will affectionately refer to each other as Fat Boy, Godzilla, Peanut-Head
and Scrappy.
Eating out
It means that men tend to be more careless and generous while contributing in a bill or spending
money, and women are more conscious about spending money. Women precisely calculate the
amount of money to be spent; rather men are careless about it. It is
the part of the nature. Men feel pride or prestige in spending money in the group of friends, but,
usually, this is not the case with women. In short, men are careless about money and women are
not. For e.g. When the bill arrives, Mark, Chris, Eric and Tom will each throw in a $20, even
though it's only for $32.50. None of them will have anything smaller and none will actually
admit they want change back. When the women get their bill, out comes the pocket calculators.
Money:
It differentiates men and women by the way they spend their money. Men will spend their
money when they need a thing. They will be even ready to pay more for it, but if they do not
need it, they will not even purchase it on discount. Women tend to purchase a thing on discount;
even they do not need it. They just purchase it because it is on discount. It shows that men,
usually, tend to spend their money more wisely as compared to women, but this is not a universal
truth, so exceptions are still present. For e.g. A man will pay $2 for a $1 item he needs. A woman
will pay $1 for a $2 item that she doesn't need, but it's on sale.
Dressing Up
Women dress up for even small occasions. Even they dress up to visit neighbors. But men rarely
dress up. They just dress up to go on marriages, meetings, funerals etc. It shows that men are less
conscious about their dressing and are only formal when required, but women are over-conscious
about their dressing. For e.g. A woman will dress up to go shopping, water the plants, empty the
garbage, answer the phone, read a book, and get the mail. A man will dress up for weddings and
funerals. (Kay) Now let’s focus on some psychological factors. First of all, the question comes
into mind that why this difference exists between men and women. The answer was given in a
web article titled as “The bioelectrical difference between man and woman”. This article, first
provides the reasons behind the differences, and then compares two genders. The difference in
status between man and woman all over the world arose from the fact that man considers himself
the giver, the provider, whereas woman considers herself the recipient. But who said that the
receiver must necessarily be inferior? And if there were no one to receive, what use will there be
for the giver? And vice-versa: if there is no giver, of what use will be the receiver? There is
nothing superior and inferior in it. In fact, these two are complementary to each other and neither
is independent of the other. They are interdependent; they are tied to each other. These are not
two separate entities, but rather two sides of the same coin in which one gives and the other
receives. Normally however, the very concept of the giver raises a picture of superiority within
our minds. There is no reason why the receiver should be inferior. Many things are connected
with this, however, and the status of women has been accepted as second to men. Not only men
but also women have accepted this position. In fact, both are first in their respective places.
There is no second place. Now this concept has had extensive consequences in many areas and it
has permeated our entire civilization and culture. That is why man went hunting -- because he
was aggressive. And the woman sat at home waiting for him; she accepted him naturally. He
went to the fields, he harvested the crop, he worked in his shop, he flew airplanes, he went to the
moon, and he went out to do all these things because he was aggressive. The woman sat at home
waiting for him. She also did a great many things but was not aggressive; it was receptive. She
set up man’s house, she gathered things together, and she kept everything in place. In all cultures
the principle of stability is due to women. If the women were not there man would have been a
wanderer, a vagabond; he could never set up a house. Man is never interested in saving. He
earns, and there the matter ends; he is no longer interested. He is eager and anxious as long as he
is fighting with the world, challenging the world; his attention is always turning to other places
for conquest. Whatever he brings there is someone else looking after it all, saving it all and this
individual has her own place, her own value. She is a complementary part of the whole situation,
but as she does not go out to earn, as she does not accumulate, as she does not create, it seemed
to her that she was lagging behind. This feeling entered even into very small things, and
everywhere she began to feel a sense of inferiority that is absolutely unfounded. This inferiority
brought evil results. As long as woman was uneducated she tolerated this inferiority, but now she
will not. In order to break this sense of inferiority she has gone about doing exactly what men do.
This will prove very detrimental to her. She can violate her basic personality, and this can have
destructive results deep within her psyche. Now she wants to be on a level with man, but she
cannot be like a man completely. She will only succeed in making herself a second-rate man; she
cannot be a first-rate man. She can, if she chooses, make herself first rate in her womanhood.
Discussion
As men and women differ in a lot of aspects due to the history of their development, their
attitudes, behaviors, roles and expectations are also different when they enter into business field.
The difference is in their personalities and psychologies, and this difference is responsible for the
difference in their leadership style, entrepreneurship, employment conditions, salaries,
performance evaluations, business proposals, communication styles etc. Some of these
differences will be discussed in the later part of this report.
Leadership style
Leadership is one of the vital dimensions of business life and expertise. Leadership is all about
influencing a group of people so that they create a synergy and contribute to achieve a common
goal. Personality traits are very important while defining a leader and his leadership style, and
men and women, of course, have different personality traits most of the times. Susan
Vinnicombe, Director of the Centre for Developing Women Business Leaders, addresses this
issue as following
There are a number of differences in the leadership styles of business men and business women.
A good business proposal can be rejected if not communicated properly, an application for
enhancement of pay can be perceived as greed if not written properly, and a casual compliment
can be perceived as personal if the method of communication is not proper, so communication is
very important in business scenario. Kathleen Spring addresses this issue beautifully in her
article titled as “Gender differences in Business communication”.
No doubt, men and women have different psychologies, and these different psychologies
result in the shape of diverse communication styles. Usually, women are not considered as good
communicators as compared to men, but still exceptions are there. Men become more successful
in business as compared to women just because of these communication skills. Men are, usually
very confident communicators, and their words
show this confidence. In contrast, most of the times, women tend to use words that show
lack of confidence even when they are confident. Also women tend to be more possessive
as compared to men, as they are reluctant to stand in meetings and to offer someone to sit when
they are sitting. Men use good humorous and sports examples to make their point clear, while
women lack this ability, and fail to grab the interest of the audience most of
the times.
Everything is not negative about women’s communication. Researches has shown that women
are very good listeners as compared to men. Men can only focus on one thing at a time, while
women can even notice that someone is interested in their dressing style when they are
attentively listening to someone else.
Entrepreneurship:-
Both males and females exhibit a low level of entrepreneurship knowledge. Females, however,
are more aware of their deficiencies in this knowledge area than are their male counterparts. Both
sexes believe that further education can correct the knowledge problem. Although very interested
in starting a business, females still are significantly less likely than males (62% vs. 72%) to want
to start a business of their own. Both females and males overwhelmingly believe in the
importance of giving back to the community—which goes beyond providing jobs.
The findings of this study also suggest a significant paradox in the “preentrepreneurial”
characteristics of female and male youth. Whereas the majority of students aspire to start their
own businesses, they hold certain views that could be detrimental to entrepreneurial success. For
example, more than half of the youth sampled believe that price changes are objectionable
business responses to shifts in the cost of production or to changes in market demand. This
pattern of response, moreover, is significantly more apparent in females than in males.
Salaries
Men and women are, usually, involved, in different types of behaviors and attitudes at work, so it
is not surprising to witness a slight difference in the compensations they get for these business
services. A research has been done by Daniel E. Hecker regarding this issue. This research is
published under the title of “Earnings of college graduates: Women compared with men”. The
research findings are as following. Among college graduates aged 25 to 64, women’s median
annual earnings were 73 percent of men’s in 1993. When median earnings of women are
compared with those of men of a similar age and with similar levels of education, major fields of
study, and occupational characteristics, however, the earnings gap narrowed progressively,
although still spanning a wide range: in some cases, women earned nearly as much as, or even
more than, men with the same characteristics, while in others, women earned much less. But a
question is still there, “How much do women earn compared with men?” The short answer to
this question is that there are many answers to it: in some fields of study and occupations women
do particularly well in relation to men, in others they do not fare so well, and in still others they
are in between.
Employment Conditions:-
Men and women have different roles to play in their social and personal lives, so it is easy to
understand that these roles affect their professional lives as well. Due to different roles and duties
in their personal lives, their demands regarding working conditions also differ. Usually men are
more comfortable in long working hours, unexpected meetings, overwhelming work-pressure,
and flexible timing issues as compared to women. This is because women have to pay a lot of
other social and domestic responsibilities that is not the case with men. A research has been done
in European Union regarding gender differences in working conditions. It is published under the
title of “Gender, jobs and working conditions in the European Union”. The research addresses
the issue as following.
The fundamental gender difference in working conditions is the fact that women
continue to shoulder the main responsibility for running the home and looking after
children, even when employed full-time.
There are major gender differences in working time patterns, especially in the volume
of hours worked: women are more likely to be in part-time work.
Part-time jobs are segregated into a narrower range of occupations than full-time jobs
and are typically lower-paid, more monotonous and with fewer opportunities for
advancement. However, there are some more positive dimensions to the working
conditions associated with part-time work: lower rates of exposure to physical, material
and ergonomic hazards, a less intense pace of work, and more compatibility with social
and family life.
Both men’s and women report that their work schedules tend to be compatible with their
family and social life when they have ‘standard’ work schedules of daytime, weekday,
fixed hours and if they do not work long full-time hours.
While there are gender differences in some aspects of working conditions there is not a
systematic pattern in all the indicators investigated: many working conditions are more
closely related to occupational position (or sector) than to gender per se.
When differences in men’s and women’s working conditions and occupational position
are controlled in the analysis, we found that women were more susceptible to work-
related ill-health than men.
The key working condition that reduces the ‘work-family’ compatibility of jobs for both
women and men is long and unsocial hours.
Educational Attainment
Women’s educational attainment is also important as an indicator of women’s economic
status. It also allows women to make better informed decisions about affairs in their own
household, their community and their nation. Gender differences in educational
attainment are fairly small among economically advanced countries, but vary
considerable in across all countries. Illiteracy rates provides another useful measure of
educational attainment.
An important factor that contributes to low levels of educational attainment for both men
and women in the poorest countries is that large number of children do not even attend
school, because many of them are helping out at home while others are employed as
child labor.
Conclusion:-
Men and women are, truly, essential elements of human life on this planet called as “Earth”. Life
without each of them cannot be even imagined, but still it is also true that they are far more
different from each other in many aspects. They have to interact with each other even with these
differences, so a lot of problems occur during this interaction,
Whether this interaction is taking place in personal, social or professional scenario. For me, it is
one of the fastest growing problems of the world at the time and has to be addressed properly.
This problem also has its roots in business practices, as discussed in
the earlier part of the report. If we go back in history, men were dominantly handling almost all
the business of the world. Women entered into professional practices very late,
so it is quite easy to understand that difficulties arose at that time. These difficulties are growing,
as women are increasingly taking part in business. In order to remove these difficulties and solve
such problems, men and women both have to alter their attitudes and behaviors in business.
Usually, women are less successful in business as compared to men. This is because of above
discussed characteristics differences in these characteristics in business. Women leaders are not
as successful as male leaders are, as characteristics of successful leaders match with those of
men. I suggest women leaders to forget that they are women, when they enter into a leadership
role. They have to adopt characteristics of a successful leader regardless of the gender
characteristics associated with them. Women also have less communication skills as compared to
men, when they enter into business communication. Women are less confident, more possessive,
less objective, and better listeners as compared to men. Women try to use confident words in
their communication. They should try to avoid unnecessary details to sound more objective.
Women communications also lack proper citation and exemplification, so they should also work
on it. They should also, at least, try to hide their possessiveness.
In general, women are also getting fewer salaries as compared to men. But if we go into detail, in
some occupations they are even better than men regarding salaries. Also, women require special
working conditions, which usually increases cost for their employers or at least they are
perceived as costly. Women should try to accommodate with present working conditions as
much as possible.
References:-
“Gender, jobs and working conditions in the European Union”. European Foundation for
the Improvement of Living and Working Conditions. 2002. Page 1-2
Hecker Daniel, “Earnings of college graduates: Women compared with men”. Monthly
Labor Review, March 1998. Page 62
Kay1605(member), “difference between man and woman”. Sep 2006. 08-01-2008.
http://www.funmansion.com/post/showthread.php?t=170
Kourilsky Marilyn and Walstad William, “Entrepreneurship and female youth:
knowledge, attitudes, gender differences, and educational practices”. 11 June 1998.
Journal of Business Venturing Volume 13, Issue 1, January 1998, Pages 77-88.
Spring Kathleen, “Gender differences in Business communication”. May 23,2001.
PrincetonInfo.com. 08-01-2008. <http://www.princetoninfo.com/200105/10523s01.html>
“The Bioelectrical Difference Between Man And Woman”. Yahoo Geocities. 08-01-
2008.<http://www.geocities.com/kundalini48/kundalini7_bioelectrical_difference_betw e
n.html>
Vinnicombe Susan, “The Debate: Do men and women have different leadership styles?”.
Cranfield School of Management. Management Focus Issue 12 Summer 1999