715336206 2019-08-22 07:45:08

Charged and didnt get the package

Zero 2019-08-22 07:45:19

Welcome to Live Support! This is GM Zero.

715336206 2019-08-22 07:45:19

Hi there

Zero 2019-08-22 07:45:23

Hi :) May I kindly ask for your name for me to properly address you?

715336206 2019-08-22 07:45:38

Ive been charged on a package but didnt get it

715336206 2019-08-22 07:45:49

My name is Ahmed

Zero 2019-08-22 07:45:53

May I confirm if this is the IGG ID of the account in concern?

715336206

Zero 2019-08-22 07:45:57

Nice to meet you Ahmed

715336206 2019-08-22 07:45:58

Yes

Zero 2019-08-22 07:46:15

Please be informed that this channel is reserved for game-related concerns only. Will
it be okay if I invite one of our payment representatives to help you further?

715336206 2019-08-22 07:46:28

Ok

Zero 2019-08-22 07:47:01

Before I proceed, kindly provide me your contact email just in case the conversation
gets interrupted?

715336206 2019-08-22 07:47:25

aj.emirati@gmail.com

Zero 2019-08-22 07:47:33

Thank you for that information. I will now proceed with the transfer. The Payment
Representative will be able to assist you further in regards to your concern. Have a
nice day!

715336206 2019-08-22 07:47:48

U2
System 2019-08-22 07:48:10
Operator 'Volt' Enter Chat!

Volt 2019-08-22 07:48:15

Hello, Welcome to IGG Payment Support this is GM Volt at your service.

Volt 2019-08-22 07:48:19

Thank you for contacting us. Hope you are doing good today!

System 2019-08-22 07:48:28

Operator 'Zero' Exit Chat

715336206 2019-08-22 07:48:30

In fine

Volt 2019-08-22 07:49:11

Wonderful! I'm glad to hear that.

715336206 2019-08-22 07:49:19

Im fine

715336206 2019-08-22 07:50:22

So what next

Volt 2019-08-22 07:50:41

May I kindly ask you to take a screenshot of the order receipt of the pack you bought
and provide it to me?

715336206 2019-08-22 07:51:15

Dear customer, an amount of AED 17.99 has been charged against your mobile
number for IGG Inc 800 Gem ComboC L from Google Play Store on 22-08-2019
03:38 AM . For inquiries and support, click on
https://support.google.com/googleplay/contact/play_c2c_apps .

‫المشترك عزيزنا‬، ‫ خصم تم لقد‬17.99 ‫ محتوى مقابل الخلوي هاتفك حساب من دراهم‬IGG Inc 800 Gem
ComboC L ‫ خالل من‬Google Play Store ‫ تاريخ في‬22-08-2019 03:38 AM . ‫للمساعدة‬، ‫ زيارة يرجى‬.
https://support.google.com/googleplay/contact/play_c2c_apps .

Volt 2019-08-22 07:52:30

I am afraid that we need the google receipt.

715336206 2019-08-22 07:53:54

Wait

715336206 2019-08-22 07:54:18

Attachment: 15664316592200.jpg

715336206 2019-08-22 07:54:31

See attached
Volt 2019-08-22 07:55:40
Could you hold on for 3-5 minutes as I check it for you?

715336206 2019-08-22 07:55:53

Ok

Volt 2019-08-22 08:00:30

We will conduct a report for us to determine if the package was only delayed or will be
refunded. May I ask for your payment email and contact email address so we can
update you afterwards?

715336206 2019-08-22 08:01:30

Payment email is emirati007@yahoo.com

715336206 2019-08-22 08:01:46

And my email is aj.emirati@gmail.com

Volt 2019-08-22 08:02:08

Thank you, I will be submitting the report for processing. We'll get back to your email
within 1 working day or less once a resolution is possible.

715336206 2019-08-22 08:02:52

Send me a copy of this chat

Volt 2019-08-22 08:03:03

Sure thing, I will send a copy after the converstaion.

715336206 2019-08-22 08:03:18

Ok .. bye

Volt 2019-08-22 08:03:31

Always a pleasure. Just to make sure that we got everyting covered, will there be
anything else that I can do to bring a smile on your face?

715336206 2019-08-22 08:04:03

Solving my issue asap

715336206 2019-08-22 08:05:32

Also try to fix your chat as im facing an issue to scroll up and down to see the
conversation

Volt 2019-08-22 08:06:05

Thank you for your feedback, we will take note of it :)

Volt 2019-08-22 08:06:14

We appreciate your patience and kind understanding

715336206 2019-08-22 08:06:14

It is sooooooooooooo slow and sometime it is not working
Volt 2019-08-22 08:06:34
Copy on that buddy

715336206 2019-08-22 08:06:44

Waiting for a copy of this conversation

715336206 2019-08-22 08:06:50

Bbye

Volt 2019-08-22 08:07:03

Thank you, right after the conversation ends.

System 2019-08-22 08:07:11

Chat Ended!