Lecture Plan

Subject: Total Quality Management

Course: MBA- 303
Semester: 3rd
______________________________________________________________________________________________________________________
40

Units Topics Pedagogy Lectures Required with brief References

1:
Total Quality Approaches to Quality
Management Management, TQM Framework
(TQM) and Features, Principle of TQM,
Philosophies of Quality Gurus:
Concept and
Fundamental Deming’s 14 Points, Crosby’s
s Four Absolutes, Juran’s Trilogy,
Feigenbaum’s Total
QualityControl, The Total
Quality Triad, Evolution of TQM.
snapshot
Activity 1: Process Time
Reduction for TQM Ref Book Chap. 1 & 2
Followed by- Concept of Quality
 Lecture
Slides
Lecture 2: Dimension of Quality
 Group
& Need of Quality
Discussion
Lecture 3: TQM Evolution, QC-
 Case Study
QA-QM Relationships
Lecture 4: Quality Gurus and
their contribution.
Lecture 5: Quality Gurus and
their contribution followed by
video sharing on quality
inclusion in different fields
Lecture 6: Discussion on 14
points given by Deming &
Croosby
Lecture 7: TQM Framework and
features followed by Class Test
Lecture 8: TQM Quality Triad,
Feigenbaum’s Contribution
Lecture 9: Crossby’s 4 absolutes
& Problem Solving

Subject: Total Quality Management
Course: MBA- 303
Semester: 3rd
______________________________________________________________________________________________________________________
2 Human TQM Human Elements,
Aspect of Motivating People for Total
Total Quality Quality, Resistance to
Management Change, Characteristics of
Quality Leaders, Role of
(TQM)
Quality Leaders, Teams for
TQM, On-th-Job satisfaction
and quality,
Participative Management,
Compensation System,
Ergonomics
3 Quality Strategic Quality
Management management, Quality
Statement, Culture, Product
System
Quality cycle, TQM Planning
Environment, Role of Quality
Control Department, Planning
for Productivity, Quality and
re-engineering,Introduction to
Business Process Re-
Lecture Plan
Lecture 9: Scope, Principle/
 Lecture Practice of TQM
Slides Lecture 10: Human Aspect of
 Group TQM & Different Human
Discussion Elements of TQM
 Role Play Lecture 11: Motivating People
for Total Quality.
Activity 2: Role Plays on ,
Motivating People for Total
Quality
Lecture 12: Resistance to
Change & Reasons behind
Lecture 13: Quality Leaders &
Their Qualities.
Lecture 14: Various Roles
played by Quality Leaders.
Lecture 15: Teams for TQM, On-
the Job satisfaction and quality
Lecture 16: Participative
Management, Compensation
System, Ergonomics
Lecture 17: Class Test
Activity 3: Case Discussion:
Worms in Cadbury chocolate
 Lecture Lecture 18: Strategic Quality
Slides management, Quality
 Group Statement
Discussion Lecture 19: Culture, Product
Quality cycle
 Role Play
Lecture 20: , TQM Planning
Environment, Role of Quality
 Lecture Plan
Subject: Total Quality Management
Course: MBA- 303
Semester: 3rd
______________________________________________________________________________________________________________________
engineering (BPR), The Cost Control Department
of Quality (Direct and Indirect
Cost),Evaluating the cost of Lecture 21: Planning for
TQM, Quality Inedx, The Total Productivity and re-
Quality Cost Curve, engineering
Standardization. Lecture 22: Introduction to
Business Process Re-
engineering (BPR),
Lecture 23: The Cost of Quality
(Direct and Indirect
Cost),Evaluating the cost of
TQM,
Lecture 24: Quality Inedx, The
Total Quality Cost Curve,
Standardization.
Lecture 25:Class Test

4. Total TQM Technologies and TQM Lecture 26: TQM Technologies

Quality Practices: Policy Deployment, and TQM Practices
Management Benchmarking, Backtracking,
(TQM) Cross- Lecture 27: Policy Deployment,
Functional Teams, QFD,  Lecture Benchmarking, Backtracking
Practices
Taguchi Method, Failure-Mode Slides Lecture 28: , Cross-
and Effect Analysis, The Poka-  Group Functional Teams, QFD,
Yoke Concept, Discussion Taguchi Method
Concurrent Engineering,  Case Study Lecture 29: Failure-Mode and
Malcolm Baldrige Award Model,
TQM Implementation Process,
 Lab Exercise Effect Analysis
Lecture 30: The Poka-Yoke
Introduction to World Class
Concept,
Manufacturing.
Concurrent Engineering
Lecture 31: Malcolm Baldrige
Award Model

Subject: Total Quality Management
Course: MBA- 303
Semester: 3rd
______________________________________________________________________________________________________________________
5 Quality Concept and need of Quality
Management Standards, National Quality
Standard Organisations:
Standards
Bureau of Indian
Standards (BIS), Agmark
Grading of Agriculture and
Allied Commodities, Quality
Council of India;
International Ogranisation for
Standardisation (ISO), ISO
Standards: ISO 9000 and
14000 Series,
Integration of ISO 14000 with
ISO 9000, Process of ISO
Certification, Implementing the
System, Post
Certification.
Lecture Plan
Lecture 32: TQM
Implementation Process
Activity 4: Video Sharing on ,
Introduction to World Class
Manufacturing
Lecture 33: Class Test
Lecture 34: Concept and need of
Quality Standards
 Lecture Lecture 35: National Quality
Standard Organisations:
Slides
Bureau of Indian
 Group
Standards (BIS),
Discussion
Lecture 36: Agmark Grading of
 Case Study Agriculture and Allied
Commodities, Quality Council
of India;
Lecture 37: International
Ogranisation for Standardisation
(ISO), ISO Standards: ISO 9000
and 14000 Series
Lecture 38: Integration of ISO
14000 with ISO 9000
Lecture 39: Process of ISO
Certification, Implementing the
System, Post
Certification.
Activity 5: Workshop on 6
Sigma & Kaizen
Lecture 40: Class Test
 Lecture Plan
Subject: Total Quality Management
Course: MBA- 303
Semester: 3rd
______________________________________________________________________________________________________________________

 http://www.csub.edu/~mattaran/mgmt460/intro/notes/notechap-7/tsld009.htm
 https://www.slideshare.net/NITCALICUT_SOMS/quality-of-work-life-ppt
 https://slideplayer.com/slide/4608066/
 https://www.slideshare.net/smileyriaz/participative-management-11545487
 https://www.slideshare.net/zia_ak/total-quality-management-part-ii