Professional Documents
Culture Documents
770312233
770312233
Thomas S. Bateman
Mclntire School of Commerce
University of Virginia
Scott A. Snell
Darden Graduate School of Business
University of Virginia
Mc
Graw
Hill
Education
Contents
xxvi Contents
EXPERIENTIAL EXERCISES 147 Global Strategy 200
CONCLUDING GASE: Wish You Wood Toy Store 151 Pressures for Global Integration 200
Pressures for Local Responsiveness 201
Choosing a Global Strategy 202
CHARTER 5
Management Connection
Ethics, Corporate Progress Report 206
Responsibility, and Entry Mode 206
Exporting 207
Sustainability 152 Licensing 207
Management Connection Manager's Brief 153 Franchising 208
It's a Big Issue 154 Joint Ventures 208
It's a Personal Issue 154 Wholly Owned Subsidiäres 209
Ethics 156 Managing across Borders 210
Ethical Systems 156 Skills of the Global Manager 210
Business Ethics 159 Understanding Cultural Issues 213
The Ethics Environment 160 Ethical Issues in International Management 216
Ethical Decision Making 164 Management Connection Onward 218
Courage 166 Key Terms 219
Management Connection Progress Report 167 Summary of Learning Objectives 219
Corporate Social Responsibility 167 Discussion Questions 220
Contrasting Views 169 EXPERIENTIAL EXERCISES 220
Reconciliation 170 CONCLUDING GASE: A Global Launch
The Natural Environment and Sustainability 171 for Net-Work Docs 221
A Risk Society 171
Ecocentric Management 172
Environmental Agendas for the Future 173 CHARTER 7
Management Connection Onward 174 Entrepreneurship 224
Key Terms 175
Management Connection Manager's Brief 225
Summary of Learning Objectives 175
Entrepreneurship 229
Discussion Questions 176
Why Become an Entrepreneur? 229
EXPERIENTIAL EXERCISES 176 What Does It Take to Succeed? 230
CONCLUDING GASE: Ma Earth Skin Care Tries to Stay What Business Should You Start? 231
Natural 178 What Does It Take, Personally? 236
Appendix B: Managing in Our Success and Failure 238
Natural Environment 179 Management Connection Progress Report 243
Key Terms 184 Increasing Your Chances of Success 244
Discussion Questions 185 Corporate Entrepreneurship 249
Building Support for Your Idea 249
Building Intrapreneurship 250
CHARTER 6
Management Challenges 250
International Entrepreneurial Orientation 250
Management 186 Management Connection Onward 252
Key Terms 252
Management Connection Manager's Brief 187
Summary of Learning Objectives 252
Managing in a (Sometimes) Fiat World 188
Discussion Questions 253
Implications of a Fiat World 188
The Role of Outsourcing 192 EXPERIENTIAL EXERCISES 254
The Global Environment 194 CONCLUDING GASE:
European Unification 195 Rolling Out ScroliCo 257
Asia: China and India's Ascent 196 Part Two Supporting Case: Can Foxconn
The Americas 198 Deliver for Apple? 257
Africa and the Middle East 199 Appendix C: Information for Entrepreneurs 259
Contents xxvii
PART THREE ORGANIZING: BUILDING A DYNAMIC ORGANIZATION
xxviii Contents
Executive Pay and Stock Options 354 Diversity Today 372
Employee Benefits 355 The Workforce of the Future 373
Legal Issues in Compensation and Benefits 356 The Age of the Workforce 381
Health and Safety 356 Managing Diversity versus Affirmative Action 383
Labor Relations 358 Competitive Advantage through Diversity
Labor Laws 358 and Inclusion 384
Unionization 358 Challenges of Diversity and Inclusion 386
Collective Bargaining 359 Management Connection Progress Report 389
What Does the Future Hold? 360 Multicultural Organizations 389
Management Connection Onward 361 How Organizations Can Cultivate
Key Terms 362 a Diverse Workforce 391
Summary of Learning Objectives 362 Top Managements Leadership and Commitment 391
Discussion Questions 363 Organizational Assessment 392
Attracting Employees 392
EXPERIENTIAL EXERCISES 363 Training Employees 394
CONCLUDING CASE: Invincibility Systems 365 Retaining Employees 395
Management Connection Onward 397
CHARTER II Key Terms 398
Summary of Learning Objectives 398
Managing the Diverse Discussion Questions 399
Workforce 368 EXPERIENTIAL EXERCISES 399
Management Connection Manager's Brief 369 CONCLUDING CASE: Niche Hotel Group 402
Diversity: A Brief History 370 Part Three Supporting Case: Zappos 402
Contents
Management Connection Managers Brief 439 Teaming Challenges 477
Motivating for Performance 440 Why Croups Sometimes Fail 477
Setting Goals 441 Building Effective Teams 478
Goals That Motivate 441 Performance Focus 479
Stretch Goals 442 Motivating Teamwork 479
Limitations of Goal Setting 442 Member Contributions 480
Set Your Own Goals 443 Norms 481
Reinforcing Performance 443 Roles 481
(Mis)Managing Rewards and Punishments 444 Cohesiveness 482
Managing Mistakes 445 Building Cohesiveness and
Providing Feedback 446 High-Performance Norms 483
Performance-Related Beliefs 447 Managing Lateral Relationships 485
The Effort-to-Performance Link 447 Managing Outward 485
The Performance-to-Outcome Link 447 Lateral Role Relationships 485
Impact on Motivation 448 Managing Conflict 486
Managerial Implications of Expectancy Theory 448 Conflict Styles 486
Being a Mediator 488
Management Connection Progress Report 449
Electronic and Virtual Conflict 489
Understanding People's Needs 449
Maslow's Need Hierarchy 450 Management Connection Onward 490
Alderfer's ERG Theory 451 Key Terms 491
McCIelland's Needs 452 Summary of Learning Objectives 491
Need Theories: International Perspectives 452 Discussion Questions 492
Designing Motivating Jobs 453 EXPERIENTIAL EXERCISES 492
Job Rotation, Enlargement, and Enrichment 454
Herzberg's Two-Factor Theory 454 CONCLUDING CASE: Excel Pro
The Hackman and Oldham Model of Job Design 455 Drilling Systems 494
Empowerment 456
Achieving Fairness 457
Assessing Equity 458 CHARTER 15
Restoring Equity 459 Communicating 496
Procedura! Justice 459
Job Satisfaction 460 Management Connection Manager's Brief 497
Quality of Work Life 460 Interpersonal Communication 498
Psychological Contracts 462 One-Way versus Two-Way Communication 498
Management Connection Onward 463 Communication Pitfalls 499
Key Terms 463 Mixed Signals and Misperception 500
Oral and Written Channels 501
Summary of Learning Objectives 464
Electronic Media 501
Discussion Questions 464 Media Richness 505
EXPERIENTIAL EXERCISES 465 Management Connection Progress Report 505
CONCLUDING CASE: Big Bison Resorts: Improving Communication Skills 506
Finding the Key to What Employees Value 467 Improving Sender Skills 506
Nonverbal Skills 509
CHARTER 14 Improving Receiver Skills 510
Teamwork 470 Organizational Communication 512
Downward Communication 512
Management Connection Manager's Brief 471 Upward Communication 514
The Contributions of Teams 472 Horizontal Communication 515
Types of Teams 472 Informal Communication 516
Self-Managed Teams 474 Boundarylessness 517
Management Connection Progress Report 475 Management Connection Onward 518
How Croups Become Real Teams 476 Key Terms 518
Group Processes 476 Summary of Learning Objectives 518
Critical Periods 477 Discussion Questions 519
XXX Contents
EXPERIENTIAL EXERCISES 520 Part Four Supporting Case: Leading and Motivating
CONCLUDING CASE: Best Trust Bank 522 When Laster Strikes: Magna Exteriors and
Interiors 523
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Contents xxxi
Becoming World Class 602 Learning and Leading 621
Sustainable, Great Futures 602 A Collaborative, Sustainable Future? 622
The Tyranny of the Or 604 Management Connection Onward 623
The Genius of the And 604 Key Terms 624
Achieving Sustained Greatness 604 Summary of Learning Objectives 624
Organization Development 605
Discussion Questions 624
Managing Change 606
Motivating People to Change 606 EXPERIENTIAL EXERCISES 625
A General Model for Managing Resistance 609 CONCLUDING CASE: EatWell Technologies 627
Specific Approaches to Enlist Cooperation 611 Part Five Supporting Case: Technology Helps Dollar
Management Connection Progress Report 613 General Pinch Pennies 628
Harmonizing Multiple Changes 614 Notes
Leading Change 614
Shaping the Future 617 Photo Credits
Thinking about the Future 617
Glossary/Subject Index
Creating the Future 618
Shaping Your Own Future 620 Name Index
xxxii Contents