PROJECT REPORT

ON

CUSTOMER FEEBACK SURVEY

OF UNIVERSAL PRODUCTS
FOR
UNIVERSAL CONSTRUCTION EQUIPMENT
PVT LTD
PUNE

BY
HEMLATA JADHAV

IN THE PARTIAL FULFILLMENT OF THE COURSE

PGDM [BA]
ROLL NO-0814

MITCON INSTITUTE OF MANAGEMENT

BALEWADI, PUNE – 411045
2008 – 2010
 ACKNOWLEDGEMENT

It is my privilege to offer a deep sense of gratitude and thanks to Mr. Nilesha Pawar, for
his valuable guidance, advice and constant encouragement and supervision throughout the
course of the project work and who has also been a source of inspiration and motivation
through all stages of this project. I would also like to express my sincere thanks to sales
department who also guided in a valuable way.

Hence, this acknowledgement is a humble attempt to earnestly thank those who were
directly or indirectly involved in the project and were of immense help to me.

I hereby extend my sincere thanks to the Director Dr Vidhyadhar Vedak, Dean, Prof. Sanju
Davis registrar Prof. Santosh Mahajan all the faculty members and my internal guide Mr.
Promod Jogdeo whose guidelines helped me in successfully completion of this report.

In the end on behalf of MITCON Institute of Management, Pune we are thankful to Universal
Construction Pvt. Ltd for rendering all the possible services and resources, which ultimately
enabled us to complete this task. I end this note with a hope that this support continues in
future also.

Hemlata Jadhav
PGDM- Business Administration
MIMA, Balewadi,
Pune
 EXECUTIVE SUMMARY

Tital – Customer Feedback Survey of universal products.

Organization-

Reporting officer – Mr. Nilesh Pawar

Universal is in the field of manufacturing construction equipments since last 25 years. It has
produced user friendly machines appropriate for site conditions at affordable prices to ensure
client satisfaction. Universal has no. of major client in the Pune region. Now days, company
was receiving regular and repetitive complaints from their client regarding their after sales
service department, availability of spare parts, about their delivery schedule etc.So, it was
very vital for universal to conduct this research study and take individual feedback from each
and every client to know in detail their problems and take an opportunity to make necessary
changes and improvement in their product and services offered by it.

This research project was done to know the market status of universal product, along with
this what are the demands available in the construction equipment industry. What are the key
drivers behind the growth in the construction equipment industry.

• Objective – The main objective is to to get feedback from user to further improve the
service in order to make it more satisfactory to them.
• To sustain long term relationship with its major clients by knowing their needs, their
problems & their suggestions.
• To study overall demand available in the construction equipment industry .what is the
scope available for construction equipment in the market as the construction industry
is the second largest industry in India after agriculture.
• Scope – The project was done in the Pune region of Maharashtra with the scope of
analyzing the level of satisfaction of the client regarding quality, services of the
product. The study encompasses of understanding construction equipment industry,
demand available in the industry, study of competitors and universal companies
products.
• Research Methodology - In this project work project was made by questioning to the
major client of company in the Pune region to find out mainly quality and services
 provided by the company. The information and data collected in the qualitative and
quantitative form and it was recorded and documented so that analysis of this can be
used to improve the quality and services and in this way to increase the sales of the
company.
• Primary data source- survey of major client of pune.
• Research instrument- Well defined questionnaire
• Contact method - Personal interview, Telephonic interview.
• Sample size- Total 45.

Major Findings of the project –

1. Quality of the universal products is good except some of the client surveyed in
the Pune region.
2. Services offered by the universal are not up to grade as per client
requirements.
3. Some of the clients surveyed find cost of universal product high.
4. Complain evaluation by the service engineer is not good.
5. Delivery schedule is not on time.
6. Company is having major problem of availability of spares.
Recommendations –
1. As 20% of the client have experienced bad quality of universal product so
2. Company should more concentrate on quality of product.
3. Company should more focus on after sales service department.
4. Commitment of service engineer towards its client should be fulfilled.
5. Company should maintain adequate stock of spare parts of machinery.
6. On time delivery schedule should be followed by the company for more
satisfaction
7. Of its client.
Limitations –
As universal is having wide range of products about 30-35.So, it was not possible for
us to conduct feedback survey on each product. As a result of this we conduct survey only
for three core product of company viz. Batching plant, Reversible mixer Tough rider.
The Indian construction industry recorded a consistent double-digit year-on-year growth
(12%) during 2000-2005, and is expected to grow at 25-30% during 2005-2010. The key
drivers of this growth are government investment in infrastructure creation and real estate
demand in the residential and industrial sectors. The construction industry is the second
largest industry of the country after agriculture. Construction activity is an integral part of a
country’s infrastructure and industrial development. It includes hospitals, schools, townships,
offices, houses and other buildings; urban infrastructure (including water supply, sewerage,
drainage); highways, roads, ports, railways, airports; power systems; irrigation and
agriculture systems; telecommunications etc. Covering as it does such a wide spectrum,
construction becomes the basic input for socio-economic development. The construction
industry is the infrastructure of the infrastructure industry. Besides, the construction industry
generates substantial employment and provides a growth impetus to other sectors through
backward and forward linkages. It is, essential therefore, that, this vital activity is nurtured for
the healthy growth of the economy. With the present emphasis on creating physical
infrastructure, massive investment is planned during the Tenth Plan. The construction
industry would play a crucial role in this regard and has to gear itself to meet the challenges.
In order to meet the intended investment targets in time, the current capacity of the domestic
construction industry would need considerable strengthening. The construction sector has
major linkages with the building material industry since construction material accounts for
sizeable share of the construction costs These include cement, steel, bricks/tiles,
sand/aggregates, fixtures/fittings, paints and chemicals, construction equipment, petro-
products, timber, mineral products, aluminum, glass and plastics. The construction sector is
one of the largest employers in the country. In 1999-2000, it employed 17.62 million
workers, a rise of 6 million over 1993-94. The sector also recorded the highest growth rate in
generation of jobs in the last two decades, doubling its share in total employment.

Construction equipment covers a variety of machinery such as hydraulic excavators, wheel

loaders, backhoe, road construction etc. These equipments are required for both construction
and mining activity. With a wide production capacity base, India is perhaps the loaders, bull
dozers, dump trucks, tippers ,graders, pavers, asphalt drum / wet mix plants, breakers,
vibratory compactors, cranes, fork lifts, dozers, off-highway dumpers (20T to 170T), drills,
scrapers, motor graders, rope shovels etc. They perform a variety of functions like
preparation of ground, excavation, haulage of material, dumping/laying in specified manner,
material handling only developing country, which is totally self-reliant in such highly
sophisticated equipment .Ltd. U.K. in 2003 and is now called JCB India Ltd. The
construction equipment sector in India has evolved over the years & is at present at the
intermediary stage of development .The industry is trying to bring the international level of
technology as demand and scale of operation increases.
Most manufacturing companies in this sector in India have design & Engineering
departments catering to their in house requirements & all of them are fairly well equipped
using CAD.90% of companies with technology collaborations has completed technology
absorption.
60% of the companies surveyed have their own research & development set up & 90% of
them have started allocating for research & development since the 1990s
The industry is quite mature in marketing abilities as compare to other sectors of the capital
goods industry .Majority of the companies have strategic planning programs in place & have
well chalked out business strategies at all levels.
Prior to the 1960s, domestic requirements of mining and construction equipment were
entirely met by imports.
Domestic production began in 1964 with the setting up of Bharat Earthmovers Ltd.
(BEML), a public sector unit of the Ministry of Defense, at Kolas in South India to
manufacture dozers, dumpers, graders, scrapers, etc. for defence requirements under
licence from LeTorneau Westinghouse, USA and Komatsu, Japan. In the private
sector, the Hindustan Motors’ Earthmoving Equipment Division, was established in
1969 at Tiruvallur, near Chennai with technical collaboration from Terex, UK for
manufacture of wheel loaders, dozers & dumpers. This factory has since been taken
over by Caterpillar for their Indian operations. In 1974, L&T started manufacturing hydraulic
excavators under license from Poclain, France. In 1980 and 1981, two more units, Telcon
and Escorts JCB commenced manufacture of hydraulic excavators (under license from
Hitachi, Japan) and backhoe loaders (under license from JCB, UK) respectively. Volvo and
Terex Vectra are the most recent entrants in the Indian market. Volvo has set up their
manufacturing unit in Bangalore.
At present they are only manufacturing tippers and the other equipment are imported
from their parent company and marketed in India. The industry has made substantial
investments in the recent past for setting up manufacturing bases, despite small volumes and
uneconomic scales of production compared to global standards.
Earth Concrete Road Tunneling Material
Moving Equipment Construction & Drilling Handling
Equipment Equipment Equipment

• Backhoe • Concrete Compaction • Rotary/ • Telescopic

Loaders Breaker Equip DTH Drilling Handlers
• Paver • Vibratory • Hammer • Crawler Cranes
• Excavators Finisher Rollers Track Drill • Mobile Cranes
• Loaders • Concrete • Pavers • Boring • Truck Cranes
• Bulldozers Batching Equipment • Forklifts
• Skid-Steer Plants • Demolition • Pick & Carry
Loaders • Concrete Equipment Cranes
• Wheeled Pumps • Slew Cranes
Loading • Concrete • Tower Cranes
.Shovels Mixers • Conveyors
• Wheel • Hot mix
Loaders plants
• Motor
Graders
• Motor
Scrappers
• Dump
Trucks
• Wheel
Dozers
 Indianconstruction
Indian construction
equipmentgrowth
equipment growth

Infrastructure
Infrastructure Industrialproduction
Industrial production
Emerginggrowth
Emerging growthareas
areas
investments
investments bymanufacturers
by manufacturers

• Infrastructure investments are the investments in roads, ports power etc.

• Industrial production by manufacturers - New facilities.
- Up gradation of existing facilities.
- Demand for material handling
Equipment.
• Emerging growth areas - Leasing/Rentals
- Exports
- Refurnishing used equipment
- Services.
 Total Planned Urban Infrastructure

9
8
7
6 10.9 2010
Year

9.5 US$ billion

5 2009
8.2 year
4 2008
3 7.1 2007
2 6.2 2006
1 5.4 2005
US$ Billion

Post-Sales Support
• Service and Training Infrastructure
• Maintenance
• Spare Parts & Distribution Network

R&D and Innovation

• Appropriate technology and pricing
• Product customization
• Product reliability and ease of use

End-To-End Services
• Equipment selection
• Financing/leasing/rental
• Maintenance and training
• Repair and refurbishing
Every one has a dream but only a few have the passion to transform the dream into a vision
which has the power to touch the depth of reality. Universal is in the field of manufacturing
construction equipments since last 25 years. It has produced user friendly machines
appropriate for site conditions at affordable prices to ensure client satisfaction.
The company started with intellectual potential over three decades ago in the year 1974.The
company has a turnover of 150 cores. The company is growing by 30% annually.

VISION – To be the largest selling construction manufacturing company

Beyond boundaries by adhering to the world class standards
through strong R&D efforts, sophisticated manufacturing
equipment, strong after sales support and a vast global reach.

MISSION – Universal’s quest to reach the pinnacle in technology based

Construction solutions is powered by an even greater desire
to be socially responsible, to conduct business in superior
service values and to provide consistent innovations for a
better life

For over 3 decades, Universal, an ISO certified company has been catering to the specific
need of businesses. With huge investments in its infrastructure ,strong Ruri&D, extensive
range of superlative products , wide spread sales and service network and global reach,
Universal,
Endeavour’s to provide world class construction equipments backed by fully equipped
integrated manufacturing processes. In over 25 countries, Universal’s high production
capacity plants in conjunction with heavy exports is helping thousands of customers better
their lives.
3Manufacturing units spread across 25 acres.

50 Different types of equipments.

Exports to more than 25 countries

2 Machines manufactured every hour.

Universal has lined up a massive National Expansion blueprint, It has decided to build
assembly units in 5 locations across India; Beside these support offices, Universal gears up
fast, towards growth by putting up a new plant at Shivare ,on the Pune-Bangalore Highway
Universal has wide variety of product range
1) ON WHEEL CONCRETE 10) EARTH COMPACTOR
BATCTHING PLANT.
2) CONCRETE BATCHING PLANT 11) BAR BEN DING MACHINE
WITH INLINE FEEDING SYSTEM.
3) REVERSIBLE DRUM MIXER -( 1400) 12) SAND SCREENING MACHINE-
( 1050) • VIBRATORY
( 800) • ROTARY
4) CONCRETE CONVEYOR 13) BAR CUTTING MACHINE
5) MINI DUMPER 14) SAND WASHING MACHINE
6) 10/7 CONCRETE MIXER 15) MINI CRANE
7) SLAB TROLLEY 16) SAND METAL BATCH
CONTROLLER
8) NEEDLE VIBRATOR 17) WHEEL BARROW
9) BLOCK MAKING MACHIONES-
• HYDRULIC
• AUTORAMMING

Universal launches ten new innovative products

• GEN X SERIES OF CONCRETE • RM 300 REVERSIBLE DRUM
MIXER MIXER
• DM 1200 PAN MIXER- • MULTI GO MULTI-PURPOSE
TRACTOR DRIVEN. TOWER HOIST
• SEE-SAW HOIST • ML 200 MINI LIFT
• SPEEDO PM 201 • SPEEDO PM 202
• SPEEDO URJA CHIMNEY LIFT
•

1) After sales, Our Priority - Universal has worked out an innovative concept of
“Service van with inbuilt workshop facility” to be able to visit customers on-site and
service all and any concern related to the equipment or technology at work.

2) Easy availability of spare - To optimize the processes of clients, universal has set
one of the widest spare network. Their regional offices at Mumbai, Delhi, Nagpur, Kolkata,
Bangalore, and Ahmadabad in association with more than 75 associate offices provide the

widest spare network all over India.

3) Credited Assistance - Universal has Tie-ups with the major financial institutions,
ensure robust financial assistance for procurement of loans & mortgages. They are -
• ICICI
• HDFC
• L&T
• CENTURIAN BANK
• STATE BANK OF INDIA
• CHOLAMANDLAM FINANCE.

4) Training Excellence - Universal construction machinery Training Center is being

started to provide various types of Skill based & Knowledge based training services to
the construction equipment & machinery operators & later stage project manager related
to selection, operation maintenance & optimum use of equipment.

5) Exhibition - Universal construction machinery has initiated a series of

Participation in various industry associated exhibitions like-
BAUMA 2004

BAUMA 2007
CONSTRO
EXCON 05
EXCON O7
ACETECH 06/ 07.
• BHARAT VIKAS AWARD
• VASTU 96
• BUILDMAT 95
• MEGA EXPO 96
• CONSTRO 97
• CONSTRO 2000
A research problem refers to some difficulty which a researcher experiences in a context of
either a theoretical or practical situation & wants to obtain a solution for the same.

What is the market position or status for universal as a manufacturer of construction

equipments (Batching plant, Reversible mixer, Tough rider) as their specialty in Pune.

The one of the most important function of marketing is to find out the exact position or status
of its product in the mind of client. As universal construction machinery having a wide range
of products & it was receiving regular & repetitive complaints from clients regarding after
sales service & availability of spares. So to know in detail what are the exact problems of
clients there was need for universal to conduct this project i.e. to find out the exact position in
the market. The position of any of the product which client carry in his mind is depends on
the companies’ offerings & the image of the company in the market.
The main purpose of this research study is to increase the potential for the sales, market share
& increase revenue of the company. This research is mainly conducted on the major clients of
universal in the Pune region .One of the reason behind this is, as we know high revenue
generating clients can be the one of the major source to earn more profit.
 Definition
Process in which the effect or output of an action is 'returned' (fed-back) to modify the next
action. Feedback is essential to the working and survival of all regulatory mechanisms found
throughout living and non-living nature, and in man-made systems such as education system
and economy. As a two-way flow, feedback is inherent to all interactions, whether human-to-
human, human-to-machine, or machine-to-machine. In an organizational context, feedback is
the information sent to an entity (individual or a group) about its prior behavior so that the
entity may adjust its current and future behavior to achieve the desired result. Feedback
occurs when an environment reacts to an action or behavior. For example, 'customer
feedback' is the buyers' reaction to a firm's products and policies, and 'operational feedback' is
the internally generated information on a firm's performance. Response to a stimuli (such as
criticism or praise) is considered a feedback only if it brings about a change in the recipient's.

Customer Feedback Definitions.

For the Compliments

All positive feedback, formal and informal, expressed by a customer of any company either
about a service or policy or action provided by the Company itself or a person or body acting
on behalf of the Company..

For the Complaints

All negative feedback, formal and informal, expressed by a customer of any company either
about a service or policy or action provided by the Company itself or a person or body acting
on behalf of the Company. This includes:
1 � A ll reported service failures where further action needs to be taken to rectify the
situation for the customer.

1 �All informal negative feedback, even if the customer does not describe it as a
complaint or wish to pursue anything formally.

Importance of Customer Feedback.

Did we ever have customers who seemed happy but suddenly stopped doing business with
us? Did we ever wonder why? Obviously, something displeased them - our customer service,
our product or our attitude, perhaps? A majority of unsatisfied customers (almost 95%) never
complain. It takes effort on the part of the customer to draft a letter of complaint or to phone
in to voice displeasure. The easiest and most effortless option is to move on and never do
business with our company again.

So, how can we know if our customers are happy or not and use that information to make
improvements? The one easy way to do it is by seeking customer feedback. Even customers
who are reluctant to make complaints will fill in forms anonymously.

Send out a feedback survey asking customers questions that could reflect both positively and
negatively on our company. You should always include an open-ended question at the end,
asking them if they have any additional comments or suggestions to make. This will give
them a chance to voice any displeasure or come forward with truly constructive suggestions
that could help your business.

Here are some typical questions that we can ask on a feedback form:

~ How would you rate our customer service?

Excellent - Good - Satisfactory - Average - Poor
~ Was your product delivered on time?
Excellent - Good - Satisfactory - Average - Poor

~ How would you rate us against our competitors?

Excellent - Good - Satisfactory - Average - Poor

~ Are you satisfied with the product you have purchased?

Excellent - Good - Satisfactory - Average - Poor

~ Would you consider purchasing from us again?

Yes - No
If not, please tell us why:

~ Please gives us your suggestions on how we can improve our services:

We could also ask them to rate us on a scale of 1 to 10 with 10 being outstanding and 1 being
very poor. If all that seems like too much hard work, dispense with the questionnaire. Simply
include a note on our website stating that you welcome any comments or feedback, along
with an email address where they can send it.

Once we have asked these questions and received the answers, be prepared to take action.
Use the feedback forms to improve our business. The customers are the only reason why we
are in business, so satisfying them will ultimately make your business more profitable.

Most important: send a response to every person who has given us his or her feedback,
acknowledging their views. If we are able to take action based on customer feedback, let the
concerned people know about it. The worst thing to do is to ask for feedback and let it go at
that. We can be sure that the customer won't waste his or her time next time around.

What is our customer saying about us? Do we really know? Does our customer really know
who we are?

If you don't know what our customer thinks about us, our business, our product and our
services, then we might as well close shop!

A customer is the lifeblood of every business and we must always strive to be in tune with
what our customer thinks and how they feel. Don't leave our customers unattended and in the
dark. Invite feedback. Add a feedback form to our website or a simple "mailto:" link that
looks something like this:

"Questions? Comments? Send email to info@m..."

People love to give their opinion especially if they decide that your product or services,
which they have purchased, needs improvement. How will we know this if we don't provide
a means to communicate with our customers?

A customer's independent review of our site or product carries far more weight than our own
ravings about how great our site is. Sure we know that our products and services are great or
we wouldn't be selling them, but we will be more convincing if we can get honest
endorsements from people who have tried them.

Not being in tune with our customers is like living in an alternate reality; the way we think
our customers feel about our product is not always the same as what our customers really
think about our product. Learn some common forms of accepting feedback. Unfortunately,
many business leaders today treat their customers just like pre-teen children who have no idea
what is best for them. Listening to our customers, and more important, acting on the
feedback they give is one of the best ways to transform a struggling business into a
successful one.

The reasons for accepting customer feedback are quite obvious to some, but not so obvious to
others. Our customers are ultimately the ones responsible for our paycheck. By listening to
our customers' needs and desires, you can tailor our product and service to better meet their
demands. This will ultimately lead to greater success.

Below are just a few of the more common forms of accepting feedback. Depending on our
business and our customer base, some will work better than others.

Suggestion box: a physical box with a pen and paper where customers can give feedback.
Great for gyms, retail stores, and other locations where customers visit.

Feedback form: this can be mailed or delivered with the invoice at the completion of a job.
The questions can be structured to prompt the customer for the right kind of information.
Great for service professionals, painters, and other contractors.
 On-line: an e-mail address, on-line form, and interactive forum are all good for feedback.
This form of feedback is ideal when the majority of customers are on-line customers.

Focus group: getting a group of customers together for a discussion about your product is
most common with a new product launch but can be used for feedback on existing products
or services as well. This form of feedback works best when the customers do not have far to
travel.

Surveys: phone, snail-mail, and e-mail surveys are all somewhat annoying to most customers
but they can also be the most informative. Remember that very few people who feel
indifferent about the product ever fill these out without some kind of compensation; as in a
product discount or coupon, it is either the very happy or very upset customers who invest the
time to take these surveys.

Here are the three basic rules for customer feedback:

1. Make it easy for customers to give feedback. There is a bumper sticker that reads
"Complaints? Call 1-900-COMPLAIN. $9.95 per minute". This is a humorous
example showing how difficult it can be to find an organization willing to accept your
feedback. If possible, allow the customer to give feedback anonymously. In cases
such as giving feedback, anonymity breeds honesty.
2. Thank the customer for the feedback. If a customer is giving feedback, even in the
form of a non-diplomatic complaint, realize that you are benefiting from this.
Although kind words should be enough, customers feel appreciated more when some
form of compensation is given. If giving a gift of some sort is possible and
appropriate, then do it.
3. Analyze the feedback. Is this feedback based on an isolated incident? Have you
received similar feedback before from other customers? Is this customer being
reasonable in their requests and/or suggestions? Will acting on this feedback benefit
the organization as well as other customers, or just this one customer? You certainly
do not have to act on all suggestions, but you certainly should consider them.
Customer feedback should be used as just one of the sources of information in
decision making, never the primary source. There are times when you know your
product better than anyone and your vision and determination will make it work
despite public opinion.
Simply making it easy for customers to give feedback can do wonders for the overall attitude
of your customer base. Actively seeking feedback, as in offering some form of compensation
for the feedback, shows your customers that their feedback is important to you. Acting on the
feedback and implementing reasonable changes based on customer feedback is a sure way to
win over your customers and increase the success of your business.

The Customer Feedback

Process
STEP 1: Identify Customers

A list of all customers and salespeople/account managers should be maintained. Start

with the largest customers first.

STEP 2: Schedule Feedback Interviews with Customers

Schedule the feedback session with the appropriate customer. Feedback sessions
should be scheduled every six months and/or after a major deliverable. When
scheduling an initial interview with a customer, the questions that will be asked can be
forwarded to the customer in advance of the interview. In addition, the biography or
resume of our executive conducting the feedback interview can also be forwarded to
the customer. Schedule the session in the customer’s office for 30 minutes.

STEP 3: Pre-brief Our Executive Prior to the Customer Feedback Session

Our salespeople/account managers should pre-brief our executive prior to the feedback
session with our successes, problems and issues and with the personality type and other
personal and professional information about the customer being interviewed.

STEP 4: Conduct the Customer Feedback Session

Ask the questions shown on the customer feedback form (Pages 2 and 3).

STEP 5: Provide a Verbal or Written Debrief of the Feedback Session to the

Appropriate Salespeople or Account Managers

This debrief should be conducted within 24 hours if possible. If there are significant
issues, inform other appropriate company executives.

STEP 6: Report Results in Writing to the President

 Provide a report to the President within one week of conducting the feedback session.

STEP 7: Disseminate the Results to Workforce as Appropriate

The results of the customer feedback session should be disseminated as widely as

possible within the company. All feedback, except negative feedback about
individuals, should be included.

STEP 8: Take Corrective and Preventive Action

Corrective or preventive action should be taken, as necessary, in response to problems

that are identified in customer feedback sessions.

STEP 9: Follow Up With the Customer

Follow up with the customer concerning any action items that resulted from the
customer feedback session.
• To know the image of universal machineries amongst its major client of Pune region
regarding its quality.

• To know the actual cost status of universal product.

• To get aware about-

• Different problems (technical, mechanical, electrical, servicing)
faced by its clients during uses.
• How is the delivery schedule, distribution network of universal.

• To understand the satisfaction level of client for universal product.

• To get feedback from user to further improve the service in order to make it more
satisfactory to them.

• To sustain long term relationship with its major clients by knowing their needs, their
problems & their suggestions.
 • To generally find out the demand available in the construction equipment industry and
to study in general is there any affect of global slowdown on the production of
construction equipment among manufacturers in the market.

• To study what are the future opportunities for the construction equipment industry for
further growth of the sector.

The sample comprised of 42 major companies located at different locations in Pune region:-

1. INDUSTRY COVERAGE:-
The scope of the research study covers all those companies whose turnover is more
Than Rs 30 cores & who are the major client of universal in the Pune region.

2. DURATION OF THE PROJECT:-

Survey was carried out for the span of two months. (15th April-15th June 2009)

There is a lot of benefit to conduct this research study as during survey we

came to know where we came to know that where universal stands in the market & what
are the necessary steps that should be taken to increase its sales & make it a more
valuable & admired brand.
The study encompasses of finding the demand available in the construction
equipment industry, is there any affect of global slowdown on the manufacturers of
construction equipment industry, to study further future prospectus available in the
market for this industry. Mainly this project was done with the scope of analyzing the
level of satisfaction of major client of universal company to further improve the quality
and services offered by the company in order to increase its revenue and get profitability
and marker competencies.
Definition:-

Research is a careful or critical enquiry or examination in seeking facts or principles,

diligent investigations in order to ascertaining something. The process in which data/facts

is collected to solve the problem in the most effective manner is known as research

methodology.

The data, which a researcher collects, is divided into two types, which are based on

nature of collecting data. They are as follows.

PRIMARY DATA:-

It is the method in which the data is collected by on field research. These are the data

collected or gathered specially for the project in hand. In other words, primary data is the

first hand information gained by observation and interview.

The sources of primary data are

1. Personal interviews

2. Questionnaire Interviews
 3. Telephonic Interviews

4. Survey Method

5. Observations

Collection of Data through Questionnaires Method:

This method of data collection is quite popular, particularly in case of big enquiries. It is

been adopted by private individuals, research workers, private and public organizations

and even by governments. In this method, a questionnaire is sent to the persons

Concerned with the request to answer the question and return questionnaire. A

questionnaire consists of number of questions printed or typed in definite order on a form

or set of forms.

Types of questions

In my research I have Open ended questions, Dichotomous questions and multiple

Choice questions for my questionnaire.

And their details are as follows

The second important aspect in the designing of questionnaire is to decide which type of

questions is to be used. Questions can be classified in various ways:-

1. Open ended questions:-

An ‘open ended ‘or ‘simply open’ or ‘free answer’ question gives the respondent

complete freedom to decide the form, length and detail of the answer. Open questions are

preferred when the researcher is interested in knowing what is uppermost in the mind of

the respondent.

However, open questions pose certain problems. At the time of actual interview, it

becomes difficult for the interviewer to note down the respondent’s answer verbatim.

e.g. have you faced any problem in product during usage? If yes, which type of
problem?
 1. Dichotomous questions:

A dichotomous question has only two answers in the form ‘yes’ or ‘no’ , ‘true’ or

‘false’ , ‘use’ or ‘do not use’ etc. There cannot be a third answer. However, in some

Cases, there may be a third answer, which may come from those who do not want to

take a definite stand one way or other.

e.g Do you think universal updates its product as per new technology or trend in the
market?

2. Multiple choice questions :

In this type the respondent is offered two or more choices. The marketing researcher

exhausts all the possible choices and the respondent has to indicate which one is

applicable in his case.

e.g. You find universal product-

o Value for money
o Expensive
o Moderate
o Cheaper

The secondary data are those which have already been collected by someone else and

Which have already been passed through the statistical process? When the researcher

utilizes secondary data, then he has to look into various sources from where he can obtain

them. In this case he is certainly not confronted with the problems that are usually with

the collection of original data. Secondary data may either be published data or

unpublished data.Secondary data taken from

• Flip charts of the company

• Brochures. Handovers and leaflets
• Website.www.uceindia.com.
The sample comprised of 45 companies located at different locations in the Pune

region. Samples considered, covers those companies, contractors, Builders, Corporate

who are having the major products of universal (Batching plant, Reversible mixer,

Tough rider)
Q.1) about quality, services offered for batching plant.

Total no of clients surveyed = 45

REMARK EXCELLENT VERY GOOD AVERAGE POOR

GOOD
QUALITY 10% 10% 70% 10% 0%
SERVICE 0% 10% 30% 50% 10%
SPEED
STAFF 0% 30% 40% 20% 10%
COURTESY

80%
70%
60% QUALITY
50%
SERVICE
40%
30% STAFF COURTSY
20%
10%
0%
D
T

E
O
N

R
O
E

O
LL

O
G

E
Y

P
E

V
R
C

A
E
X

V
E
The above graph gives us the information about – 1) how is the quality of universal
machinery (Batching Plant) in the market?
2) How is the service speed, courtesy
offered by the universal staff?

• Explanations- From the above bar chart we can conclude or see that,

• Out of total surveyed major clients 70% of total client said that the quality of
Batching Plant is good & 10% of the clients have experienced the excellent quality
of Batching Plant. Remaining clients said that they have very bad experience about
the quality of batching plant.

• As compare to quality of universal machinery, the service speed or we can say

services offered by the Service Engineers of universal is not good. As about 50%
of clients have given average remark for the services offered.

Q.2) Quality and services regarding reversible mixer?

No. of client visited = 42

No. of client having RM = 25

EXCELLENT VERY GOOD AVERAGE POOR

GOOD
QUALITY 16% 24% 52% 8% 0%

SERVICE 4% 24% 56% 8% 4%

SPEED
STAFF 4% 24% 56% 8% 4%
COURTESY
 100% 0%
8% 4% 4%
90% 8% 8%
80%
POOR
70% 52%
60% 56% 56% AVERAGE
50% GOOD
40% VERY GOOD
30% 24%
20% 24% 24%
10% 16% EXCELLENT
0% 4% 4%
SERVICE
SPED

The above graph shows the different parameters of the reversible mixer regarding its quality,
service speed, staff courtesy.
From the above data presentation it is clear that,
52% of the total surveyed client said that the quality of reversible mixer is good.
24% of the client have opinion that quality of reversible mixer is very good on the other hand
16% have said quality is excellent.

Q.3) what do you think about cost of universal product?

Total No. of companies surveyed = 42

REMARK NO.OF.COMPANIES PERCENTAGE

VALUE FOR MONEY 20 40%
EXPENSIVE 9 26.66%
MODERATE 9 26.66%
CHEAPER 5 6.66%
 STATUS OF UNIVERSAL MACHINERY

0.45
0.4 40%
0.35
0.3
0.25 26.66% 26.66%
0.2
0.15
0.1
0.05 6.66%
0
VALUE FOR EXPENSIVE MODERATE CHEAPER
MONEY

%ge

• The above graph shows the status of universal machinery in case of cost offered by
the universal to its clients.

• From above graph it is clear that, about 40% of the clients have opinion that the cost
offered by the universal to its product/machinery is value for money.

• 26.66% of total clients think that the cost offered by universal is too expensive as
compare to other competitors in the market & 26.66% of clients said that the cost is
moderate.

• Only 6.66% clients have opinion that the cost of universal product is cheaper.

Q.4) would you like to recommend our product or services to others?

 90%
80%
70%
60%
50%
Series1
40%
30%
20%
10%
0%
YES NO

• From above graph it is clear that near about 80% of its clients would like to
recommend universals product to others & about 20% would not like to
recommend.

Q.5) for how many times have you faced any problem in our product during use?

4
8 ONE TIME
TWO TIME

MORE THAN THAT

15

13 NEVER

The above graph shows the frequency of facing problem during usage of universal product.
From the above it is clear that out of 45 surveyed clients. 15 clients have faced more general
problems during uses.
13 -20 clients have faced problems during usage for 2-3 times.
5 clients said that very rarely they have faced any type of problem.

The general problems faced by the client during product usage are as follows-

• The major problem faced by each & every company is of spare parts i.e. the spare
parts are not easily available in the market & universal is also not having the proper
stock of spare parts.
• Storage capacity of hopper is less as compare to recommended (theoretical) storage
capacity.
• Calibration disturbance of weighing digital indicator.
• Problem related with the hydraulic cylinder, alignment, weight balancing, display
fluctuations, bearing, starting problems.
• Not complete evaluation of the complain launched by client due to lack of technical
knowledge of the service person.
• Hopper takes maximum time for the loading of the material as a result of it gives low
output within specified time.
• Automatic system of add mixer is not working properly they have to run it manually
on site.
• Some parts of the machine are of low quality i.e. they are not long lasting.

Q.6) after launching the complain how was?

 EXCELLENT VERY GOOD AVERAGE POOR
GOOD
Response 5% 19% 55% 10% 2%
from
service
dept.
Attendance 0% 26% 57% 5% 2%
of service
person on
site
Technical 2% 19% 50% 17% 5%
knowledge
of service
engineer
Complain 2% 14% 40% 30% 4%
evaluation
by service
engineer

QUALITYOF SERVICE DEPARTMENT

100%
90%
80%
70%
60%
50%
40%
30%
POOR
20%
10% POOR
ATTENDANCE

EVALUATION
KNOWLEDGE

0% AVERAGE
RESPONSE

BY SERVICE
OF SERVICE
OF SERVICE
PERSON ON

COMPLAIN
TECHNIAL
SERVICE

GOOD
FROM

VERYGOOD
EXCELLENT

The above area graph shows the quality of service department from different parameters
As - Response from service department
Attendance of service engineer on site
 Technical knowledge of service engineer
Complain evaluation by service engineer

From above area graph we can observe that near about 50% of total surveyed client have
given the good remark for all these four parameters. 20-25% of the client has said that quality
of service department is very good.5% of the client having excellent experience of service
department.
As per client point of view, though the response from service department is good but the
complain evaluation by service engineer is not as per client expectation.30% of the client
have given average remark for complain evaluation.

Q.7) what do you think about delivery schedule or service provided by the universal?

Y-AXIS

0.45
0.4
0.35
0.3
0.25
0.2 36% 40%
0.15
0.1 24%
0.05
0
ON TIME DELAYBY DELAY BY
4-5 DAYS MORE
THAN
THAT

The above chart shows the delivery schedule of universal product. This chart is showing a
very negative feedback about the delivery schedule as it is shown that near about 64 % of the
total surveyed client have not received product delivery on time. Some client said that
90universal product was late by 25-30
delivery of 82days.
%
80
Only 36%70of the client having the great experience of on time delivery.
60
50
40
18%
30
20
10
0
YES NO
Q.8) Do you think universal updates its product as per new technology in the market?

As per survey conducted on the major client it is observed that 82% of the client are agree
with the statement that universal updates its product as per new technology in the market.

Q.9) what do you think about networking provided by universal all over India, local
services and availability of spares?

Total no of companies = 45

REMARK NO. OF COMPANIES PERCENTAGE

GOOD 22 52%
AVERAGE 16 38%
POOR 4 9.5%

The following graph gives information about the networking, local services, spare parts

Provided by the universal all over India.

As per no of clients surveyed and questioned about these crucial factors 52% of the total
clients said that networking and local services provided by the company are good but they
were having negative opinion about the availability of spare parts. On the other hand half of
the surveyed clients were saying that local services provided by the company are not up to the

0.6

0.5

0.4
%ge

0.3
52%
0.2 38%

0.1
9.50%
0
REMARK

mark and they have given average grade for that.

Universal construction equipment pvt.ltd is the company which deals with the manufacturing
of different types of equipments. Out of these Batching plant and Reversible mixer are two
important products.
In our project I found out following things-
• Regarding quality of product.
 o As per survey quality of Batching plant is good and
some of the client have experienced excellent quality of
Batching plant.
o In case of Reversible mixer it is found out that quality
of Reversible mixer is very good. But some of the
clients are not satisfied with the quality as some parts of
the machinery are of low quality.
• Regarding service department. –
o During our survey i came to know that though universal
offers good quality of product to its client but response
of service department to its client is not good.
o Only 50% of the surveyed client agreed that services
offered by the universal are good.
o Technical knowledge of the service engineer is not up
to the mark as per client requirement.20% of the client
said that technical knowledge of service engineer is
average.
o No proper evaluation of the problems faced by the
client.30% of the surveyed client said that there is no
perfect solution for their complain by the service
engineer.
• Regarding cost of universal product –
o Cost offered by the universal is value for money as per
40% of the client surveyed. On the other hand 27% of
the client said cost is expensive for many times.
• Regarding recommendation of universal product –
o Except 20-25% of the client almost all of the client
would like to recommend the universal product to other
as per survey.
• Regarding general problem faced by the client –
o Less storage capacity of hopper
o Calibration disturbance of weighing digital indicator
o Weight balancing
 o Display fluctuations
o Problem of automatic system of add mixer
• One of the major problems faced by the all of the client is availability of spares.
Universal is not having the proper stock of spare parts of machinery.
• As per survey, universal updates its product as per new technology in the market.
• Regarding delivery schedule of universal product –
o Delivery schedule of universal product is not on
time.65%-70% of the client said that delivery schedule
is always delayed by 4-5 days and some time it is
delayed by more than that.
• Networking and local services provided by the universal are good.
TURNOVER IN CRORE

UNIVERSAL GROWTH GRAPH

140
120
100
80
60
40
20
0

FINANCIAL YEAR

• The global financial crises have hit the construction equipment industry. Slowdown in
infrastructure projects has dragged down the demand for construction equipment.
Every manufacturer unit will try to bring the production in line with the sales
requirement. The manufacturer will produce exactly what is required in the market.
• Despite the current slowdown the construction equipment business has a bright future
as according to planning commission estimates- investment of up to $ 492 billion for
infrastructure project by 2011-12.
The government has proposed to add 78,577 mw of power. Develop more than 4.2
lakh km roads,21000 km railway lines, modernize and redevelop 38 airports and
construct 4 major ports.
• As per conducted survey , I have the following suggestions for the universal company
–
• As 20% of the client have experienced bad quality of universal product so company
should concentrate more on quality of product.
• There should be quality check of each and every small part of machinery.
 • Because during my survey I came to know that client are not
satisfied with the quality as some part of machinery are not
working properly.
• There should be proper response from service department to each client when they l
are in need for their product solution.
• Appropriate follow-up system for client should be adopted.
• Company should more focus on after sales service department.
• Commitment of service engineer towards its client should be fulfilled.
• During my summer project, I came to know that technical knowledge of the service
engineer is not up to the grade to solve any type of client problem. So, I suggest
universal to focus on that part also and give proper training to engineers.
• Company should maintain adequate stock of spare parts of machinery.
• On time delivery schedule should be followed by the company for more satisfaction
of its client.
• As a additional values company should focus on proper networking and local
services.
• Some of the clients find cost of universal product is very high. As a result of that
company should provide some discount to retain those clients with them.
• I also advice company do more no. of demonstrations, client meetings, seminars and
field staff activity to make client to know about the products of the company and
make client aware about quality of the product.
• As universal is having wide range of products about 30-35.So, it was not possible for
us to conduct feedback survey on each product. As a result of this we conduct survey
only for three core product of company viz. Batching plant, Reversible mixer Tough
rider.
• Time for the study was limited to only two months.
• As 80% of the feedback we have received from the corporate offices of client .So the
data received may vary as per the site conditions.
• There was a geographical limitation, as our survey was limited to only Pune region in
the Maharashtra.
• Faced problem in taking appointment of client.
  Following conclusions are drawn from the entire project –
• Universal construction equipment is having good quality of product.
• Service department of the company does not work properly.
• Company is not having adequate stock of spare parts of machineries.
• Delivery schedule of product is not on time as per 50-60% of the surveyed clients.
• Company need to upgrade the technical knowledge of service engineer as per
requirement.
• Data analysis shows that clients have to face different types of problems in the
machineries.
• Company updates its product as per new technology in the market.
• Company is not having the local services into the other regions.
• Some client find cost of universal product is very high.
• Overall if we saw industry wise, the production of construction equipment has
declined because of current slowdown. Despite there are no. of opportunities in the
construction equipment industry as per government planning commission estimates.
• www.uceindia.com
• Construction magazines viz. Industrial reference, Indian infrastructure.
• Broachers.
• www.allbusiness.com.
YOUR FEEDBACK MATTERS.

Customer Delight is what we strive for, which is why we would request you to give us
your feedback on our product and services.

Company Name

Client Name
Designation
Phone No
E-mail address

Name of product-

Batching Plant- RM- TR-

30 cum 1400
12 cum 1050
15 cum 800
20 cum.

Purchase date-

Q.1) were you greeted in the store?

Yes No.

Q.2) Tick any one option of the following.

For Batching Plant

Remark Excellent Very Good Average Poor

good
Quality
of
product
Service
Speed
Staff
Courtesy

For RM
Remark Excellent Very Good Average Poor
good
Quality
of
product
Service
Speed
Staff
Courtesy

For TR
Remark Excellent Very Good Average Poor
good
Quality
of
product
Service
Speed
Staff
Courtesy

Q.3) you find universal product

 Value for money

 Expensive

 Moderate

 Cheaper

Q.4) would you like to recommend our product or services to others?

Yes No

Q.5) Do you think suggestion given by the sales person for purchasing of particular product
or machinery is up to the mark and suitable to your requirement?

Yes No

If, No give your opinion

Q.6) for how many times have you faced any problem in our product during use

 One time

 Two time

 More than that

 Never
If having problem which type of problem

Q.7) after launching the complain how was

Remark Excellent Very Good Average poor

good

Response
from service
dept.

Attendance
of service
person on
site
Technical
knowledge
of service
person
Complain
evaluation
by service
person

Q.8) what do you think about delivery schedule or service provided by the universal?

 On time
  Delay by one day

 Delay by 2-3 days

Q.9) Do you think universal updates its product as per new technology or trend in the
market?

Y Yes No

Q.10) what do you think about networking provided by universal all over India, local
services & availability of spares?

 Good

 Average

 Poor

Q.11) if you are having any suggestion regarding universal product/ services .Please write
your views in suggestion box.

Signature Seal
Sr.No. Company Name Contact person Mobile no. E-mail address
1) DYP construction pvt. Vasudev Smruti 020-25436818 dypconstuctions@yahoo.com
Ltd.

2) BRAMHA Sudhir Thombare 9890643338 bramhasuncity@vsnl.net

BUILDERS

3) Ratilal Bhagwandas Anand Nitin 27147913/27148931 ratilal@pn3.vsnl.net.in

Construction Coy. Karia
Engineers &
Contractors

4) BRAMHA Uttam Tarale 9890041213 brahmabuilders@vsnl.net

BUILDERS

5) DSK TRICONE Taizune 9922965737 th@dsktricone.com

Hassonjee

6) NYATI GROUP S.Mulay 9822261201 nyati@vsnl.com

7) VAICHAL 9850007997 vaichal@vsnl.com

Constructions Pvt.Ltd.

8) Suma Shilp Limited Pramod Naralkar 91205671312 sumashilp@vsnl.com

9) ELITE BUILDERS Mr.Narkhede 25653565 elitehomes@vsnl.net

10) M/S KALBHOR 27477889 kalbhorgroup@satyam.net.in

CONSTRUCTION
CO.

11) RUNWAL HOUSING Sanjay Runwal 9881309149 Runwal.eth.net

12) Empire Estate Mr.Pradeep Lohar 9822559970

13) MARWEL creating Vinay Chudiwal 9890999989 Vinay.chudiwal@marwelrealtors.c

landmarks

14) MADKAR Rajan Madkar 9822281128

Construction Pvt.Ltd.
15) M/S Kalbhor Associats K.S. Mehta 7474953 kalbhorgroup@satyam.net.in
Engineers &
Contractors

16) ANUP Constructions Shivappa (0)6350761

Engineerings & Doddamani
Contractors

17) BHATE & RAJE 9822437209 bandr@pn3.vsnl.net.in

CONSTRACTION
CO.PVT.LTD.

18) S.M.MEHTA& CO. Niraj Mehta 9822011007 Smmco_pun@hotmail.com

19) PRIDE HOUSING Rajesh Jain 020-25679491 pridehousing@vsnl.net

20) IVRCL Infrastuctures Bipin Arey 9120-26137741 bipinarcy@ivrinfra.com

& projects Ltd.

21) VASCON Engineers Niranjan Ghate 9850828330 niranjan_ghate@vascon.com

Pvt.Ltd.

22) Poonawalla Group of DR.A.P.HANDA 9890141000 aphanda@hotmail.com

Stud Farms

23) Madhav Limaye Rohit Limaye 9823024280 madhavlimayegroup@vsnl.com

Group

24) M/S Kalbhor Chetan V. 9850584022

Construction Co. kalbhor

25) ELITE ERECTORS Vinod P. Patil 020-25653565 elitehomes@vsnl.net

PVT.LTD.

26) J.Kumar Infraprojects Yusuf 9923106937 jkumarrmc@gmail.com

Ltd. A.S.Inamdar

27) J.Kumar Infraprojects Rajesh S. 9823018388 jknc@vsnl.net

Ltd. Chhapriya

28) D.S.KULKARNI Ranjit w. 9822307337 ranjit@dskdl.com

DEVELOPERS LTD. Kulkarni

29) SANKALP PRATAP B. 9422044887 sankalpconstruction@rediffmail.c

CONSTRUCTION SALUNKHE

30) S.T.BIRADAR S.T.BIRADAR 912025655237 stbiadar@vsnl.net

31) SANSKRUTI Chandrashekhar 9885830095 info@sanskrutidevelopers.com
INFRASTUCTURES Magar
& DEVELOPERS
PVT.LTD.

32) ACHALARE 020-25534496 info@achalareassociates.com

ASSOCIATES

33) Sanjay Developers Chintamani 9822041745 contact@sanjaydevelopers.co.in

Promoters & Builders Nimhan

34) H.N.BHAT & CO. Mr.Thorat 9422507705 hnbc@hnbc.in

ENGINEERS
PVT.LTD.

35) ATUL Rahul h. 4001394 rahul@atulenterprizes.com

ENTERPRIZES Mundana

36) CEMBIT Engineers Harish N. 020-27460695 moorjanis_cec@yahoo.co.in

construction india Moorjani
Pvt.Ltd.

37) KIRLOSKAR SHIRISH MORE 020-24402153 shirishmore@kbl.co.in

BROTHRES
LIMITED

38) RAMA GROUP RAJU PANJABI 9822009700 ramagroup@rediffmail.com

BUILDERS &
DEVELOPERS

39) CREATIVE NITISH PANDIT 9822751211 creativeconst@vsnl.net

CONSTRUCTIONS
ENGINEERS &
CONTRACTORS

40) KOLTE-PATIL 30582645 Const_kpdl@vsnl.net

DEVELOPERS LTD.

41) KAKKAD Kakkad Amrish 32505445 kakkadcon@hotmail.com

CONSTRUCTION &
ENGINEERING CO.

42) Ameya Developers C.P.Supekar 9422321328 hopune@indiatimes.com

Pvt. Ltd.

43) Ameya Developers Y.G.Patwardhan 020-24231378

Pvt. Ltd.

44) KUNAL GROUP Kunal Mehata 9325679396 marketing@kunalgroup.in

45) Earthmovers & T.E.Janjire 9822773882 jante@pn3.vsnl.net.in
Contractores

46) Darode-Jog Properties Mr.Yadav 020-25412451 info@darodejog.com

47) KRISHNA Rahul Rasane 9371011109

CONSTRUCTIONS

48) Dreams Group Santosh Mulay 9822775646

49) Platicon Civil P.K.Jha 9371025495 platiconpune@indiatimes.com

Engineering Pvt.Ltd.

50) ADITYA BUILDERS S.K.PAWAR 9860799126 adityagardencity@rediffmail.com

51) Shankar Ramchandra A.S.KAD 9822036415 Kadrd_srepl@rediffmail.com

Earthmovers Pvt.Ltd.

52) RAJDEEP Jantikar N.J 9325429014 info@rajdeepgroup.com

BUILDCON
PVT.LTD.

53) RAMA BUILDERS & Aashish 9422012186

PROMOTERS

54) M/S Shri Swami B.S.Mane 020-25679011

Samarth Engineers

55) MILLENNIUM MANOJKUMAR 9373314175 SCPL@PN2.VSNL.NET.IN

ENGINEERS & M.R
CONTRACTORS
PVT.LTD.

56) GE Commercial Anand Channe 9822572084 Anand.channe@ge.com

Finance

57) ATUR INDIA Piyush S.Bawse 9823392191 mail@aturindia.com

PVT.LTD.

58) KHAMKAR Subhash 9860799397 subhash@kcpl.biz

CONSTRUCTION Dahatonde
PVT.LTD.

59) MANAS SAROVAR 020-26053778 manassarovar@vsnl.net

60) MAHALASA Shailesh Kulkarni 9881143920 Ssk16@rediffmail.com

BUILDERS
61) EIFFEL SANDIPKUMAR 9763717215 sandip@eiffel.in
JAIN

62) RAINBOW ARUN SHINDE 9120-26633777 info@rainbowhousing.net

HOUSING

63) SANSKRUTI RANJIT N. 9225821650

INFRASTRUCTURES PATIL
& DEVELOPERS
PVT.LTD.

64) GOEL GANGA Nikhil Atre 9860091177

GROUP

65) SALARPURIA Sarang Bhaskar 9975566003 Sarang.pune@salarpuriagroup.b

66) CLOVER PARESH R. 9822546218 Clover1@vsnl.com

BHANSALI

67) ASHTECH(INDIA) HANUMAN 9122-22190200 ashtechindia@vsnl.net

PVT.LTD. PRASAD
MANDHANIA

68) HARI OM CONSTRO PRADEEP 9325161200 hariomconstro@gmail.com

& AGRO MAHAJAN
CONSULTANTS
PVT.LTD.

69) GALAXY AMIT 9923010000 Galaxy_construction@vsnl.net

CONSTRUCTIONS & THEPADE
CONTRACTORS
PVT.LTD

70) AMCON Arif Mulla 9822199611 info@amconconstructions.com

CONSTRUCTIONS

71) UNNATTI P.K.SINGH 9960662303 singhunnatti@rediffmail.com

CONSTRUCTIONS
PVT.LTD.

72) SONIGARA HOMES SACHIN K. 020-325117633 info@sonigarahomes.com

SONIGARA

73) Sanskruti Group Ishwar Patel 9371026068 pokarishwar@sanskrutigroup.co

74) KOOL HOMES Dharmesh 09225571901 dharmesh@koolhomes.in

Gathani
75) RUNWAL HOUSING Pramod Agarwal 9822438651 runwal@eth.net

76) Shree Sai Electors Rajesh C. Nair 9822963949 Nair.rajesh93@gmail.com

Pvt.Ltd.

77) SIDDHI Rupesh Bhadule 9822198111 rvbhadule@rediffmail.com

CONSTRUCTIONS

78) Valecha Engineering S.K.Chavan 9850999432 velpune@sancharnet.in

Ltd.