Name: Hamza Imtiaz

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CONTENTS
- EXECUTIVE SUMMARY
- PREFACE
- ACKNOWLEDGEMENTS
- DEDICATION
- ABBREVIATIONS
- INTRODUCTION OF MCB ISLAMIC BANK ISLAMIC BANK
- ORGANIZATION OF THE BRANCH
- INTERNSHIP PROGRAM
- TRAINING PROGRAM
- SWOT ANALYSIS
- CONCLUSIONS
- RECOMMENDATION
- REFERENCES & SOURCES

EXECUTIVE SUMMARY
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MCB ISLAMIC BANK

Internship is an important experience before students go looking for a job. Employers look for
experience in new post-graduates. Internship gives the opportunity for students to collaborate,
learning to work efficiently in a business environment.

This report attempts to provide a unified overview of MCB ISLAMIC BANK Islamic Bank, New
Garden Town Branch Lahore. This report emphasis on the major functions performed by the bank
and on its overall performance by analyzing it financial statements. Report states bank’s
introduction then its history & functions of bank’s different departments, products and services
offered by bank have also been explained in detailed.

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PREFACE

My overall experience of preparing this report was a knowledgeable journey. I learn a lot
about the functions of Muslim commercial bank limited. Apart from this, by conducting this
report, I also learnt practical application of what I have been studying in BBA(HONS.)
program.

For completing this report, I required not only the annual reports of MCB ISLAMIC BANK
Islamic Bank, but also data from other sources of to estimate the industrial profile, business
processes and SWOT analysis. I got my required data from websites of banks and from
newspapers.

While conducting this report I faced some problems in getting the data as at websites data is
not managed very well. The knowledge of what I have studied in BBA(HONS.) also came in
handy. Once everything was found out it became very interesting.

- HAMZA IMTIAZ
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ACKNOWLEDGEMENTS

All praises to Almighty Allah whose Uniqueness, Oneness, Wholeness is unchallengeable. All
respects are for His Holy Prophet Muhammad (P.B.U.H) who enabled me to recognize my creator.

Firstly, I would like to Thank to my Almighty Allah for giving me the strength and willingness to
complete this report and my teacher Professors, Bahauddin Zakariya University, Multan. Their wide
knowledge and logical way of thinking have been of great value for me. Their understanding,
encouraging and personal guidance have provided a good basis for the present report.

Secondly, I am grateful to my family and friend who supported me in completing this report.

Lastly, I offer my regards and blessings to all of those who supported me in any respect during the
completion of the report.

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DEDICATION

This study is dedicated to my ALLAH, our beloved Holy Prophet Muhammad (Peace Be Upon Him),
Our Loving and caring Parents and Supportive Teachers. Without their support, I would not be able
to complete my report.

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ABBREVIATIONS

MCB ISLAMIC BANK Muslim Commercial Bank

ATM Automatic Teller Machine

FED Federal Excise Duty

TDR Term Deposit Receipts

CDR Call Deposit Receipts

PBA Personal Banking Advisor

BBA Basic Banking Account

PLS Profit and Loss A/C

TD Term Deposit

AOF Account opening Foam

KYC Know your customers

SSC Specimen Signature card

DD Demand Draft

PO Pay Order

FTA Fund Transfer Application

NIFT National Institute of Facilitation Technology

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Introduction of MCB
ISLAMIC BANK
MCB ISLAMIC BANK Islamic Bank Limited (the Bank) is the wholly owned subsidiary of MCB
ISLAMIC BANK Bank Limited and commenced its operations in 2015 with nation-wide network of
branches.

The aim of MCB ISLAMIC BANK Islamic Bank Limited is to be the 1st choice Shari’ah Compliant
Financial Services Provider for the customers and to carry out business purely in accordance with the
Shari’ah rules with full conviction and devotion.

Alhamdulillah, the Bank currently operates to provide Shari’ah compliant value added and high-tech
innovative banking solutions for customers under the supervision of Shari’ah Board which is being
headed by renowned Islamic Scholar Prof. Mufti Munib-Ur-Rehman.

The Bank focuses on building strong lasting relationships and delivering an experience that satisfies
all types of customers across Corporate, Commercial, SME, Consumer, Agriculture and Micro
sectors. The Bank offers wide range of Riba Free and Shari’ah compliant products for both the
Personal and Business needs.

The Bank is using world’s renowned and highly recognizable Oracle Flexcube as its Core Banking
Software. Different services and products offered by the bank are available to customers through a
branch network of 166 branches backed by over 167 On-Site and Off-Site ATMs network. Bank
operates EMV enabled Debit Card, iOS and Android based native Mobile and Internet Banking.

The Bank is committed to share the mutual benefits with the customers, staff and shareholders who
participate in our business success under the highly skilled seasoned Management with the prime
objective of Customers’ Satisfaction.
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VISION & MISSION of MCB
ISLAMIC BANK
Vision Statement
To be the leading provider of Shari’ah Compliant Innovative financial products with a focus on service
quality and providing superior value for our customers, shareholders, employees and the community..

Mission Statement
 To provide innovative Shari’ah compliant financial solutions and quality services to our
customers.
 To maximize Halal returns for our shareholders.
 To nurture an internal environment of qualified professionals and cutting-edge technology.

Core Values of MCB ISLAMIC BANK

We are Shari’ah driven

Following the Shari’ah we will conduct our activity in a fair, ethical and socially responsible manner.

Dedicated and Dependable

We will build strong, enduring relationships, delivering an experience that delights our customers.

Aspirational

We will be professional and fulfil our commitments, delivering high quality products and services.
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Organization of the Branch
Branch
Sir Abdul Majeed
Manager

Branch
operation Sir Hafiz Shahbaz
Manager

Sir Sir Maam Sir Asad Sir

Farhan Waqas Hina Butt Raheel
(BDO) (BDO) (BDO) (GBO) (TSO)

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Training Program
Different Departments for
different functioning
For proper Functioning of branches over all banks is divided in different departments. These
departments are responsible for different functioning. The general division in branch is as follows:

Account or GBO services Department

The department is responsible for opening and closing of accounts of customers and other services
regarding accounts.

Types of Accounts:
Current Deposit

We offer a broad range of Current Deposit products, in PKR & foreign currencies, tailored to your
needs. Our products help you better manage your money by ensuring convenience and freedom for
you to bank from a wide network of our branches and various remote channels. We save your time
while offering greater peace of mind.

Following are the products that may suit your needs:

 Current Account
 Business Account
 Basic Banking Account
 Current Life Account
 MCB ISLAMIC BANK Asian Account
 Fun Club - Banking for Kids
 Foreign Currency Current Account
 MCB ISLAMIC BANK Smart Business Account

Saving Deposit

We offer you a wide array of saving products that suit your short-term growth and transactional needs.
Our products, in PKR & foreign currencies, offer attractive profit rates giving you tiered profit payment
options and different profit payment frequencies.

Following are the products that may suit your needs:

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 Saving Account
  Smart Saving Account
 365 Saving Gold Account
 Saving Extra Account
 Salary Club Gold Account
 Fun Club - Banking for Kids
 Foreign Currency Savings Account

Term Deposit

Our Term Deposit products, in PKR & foreign currencies, offer attractive short to mid-term investment
options with flexibility, convenience and security. Various tenor options available so that you can
choose the one that suits your needs. With different profit pay-out options and added credit facility
our Term Deposits are an answer to your investment needs.

Following are the products that may suit your needs:

 Flexi Deposit Account

 Mahana Profit Account
 Special Foreign Currency Term Deposit
 MCB ISLAMIC BANK Higher Mahana Profit Account

Remittance Department
The need of remittance is commonly felt in a commercial life particularly and in everyday life generally.
Remittance is a major function of any banking system. It includes the transfer of funds from one client
or from one place to another client or to another place. Bank earns a lot of income in the form of
service charge by providing this service to its customers.

MCB ISLAMIC BANK uses following instruments for transfer of money:

Demand draft:

Demand draft is a written order given by the branch of the bank on behalf of the customer to another
branch of the same bank to pay the certain amount to the customer. Demand draft are issued for the
place other than a place of issuance. It’s a check drawn by a bank on its own branch or any other
branch of another bank requesting it to pay a specific amount on demand to the customer.

Pay Order:

For this kind of remittance, the buyer must have an account at the issuing branch. Pay Order is more
liquid than the check because check can be bounced but pay Order cannot be. It’s a written order
issued by the bank drawn and payable on itself. It is used to local transfer of fund from one person to
another.
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Call Deposit Receipt(CDR):

A call deposit account is a bank account for investment funds that offers the advantages of both a
savings and a checking account. A call deposit account, like a checking account, has no fixed deposit
period, provides instant access to funds and allows unlimited withdrawals and deposits.

Clearing is a system through which banks exchange checks and other negotiable instruments that
are drawn on each other within an area and secures the payments of its clients through the clearing
house.

All the external functions of clearing are performed by National Institute of Facilitation Technology
(NIFT) and internal functions are carried out by clearing house.

There are two types of Clearing:

 Inward clearing.
 Outward clearing.

Inward clearing:

It means the checks received by the bank from other banks. These - Inward clearing - checks are the
checks drawn by the bank/branch customers on their account in favor of other parties. On receipt of
the inward clearing, the checks are posted to the various accounts on which they are drawn -meaning
the accounts of the check issuer or drawer with the bank is debited to the account and the payment
is made to the bank presenting the check. So, if in your bank statement there is a debit as inward
clearing, it means that your account has been debited with the amount of check you have issued to
someone for that amount. Since you will be having details as to the issue of checks, you can find out.
The debit indicates that the check has been paid.

If the balance was insufficient to pay the inward check, the bank will have returned the same to the
presenting bank and would have debited your account with check return charges.

Outward clearing:

Outward clearing refers to instruments that are deposited by customers that are drawn on other banks
that need to be presented at clearing. That can be further divided to;

 Local Clearing (instruments drawn on banks in that city.

 Outstation Clearing (Instruments drawn on banks outside the city. These may be within the
country or on banks in other country.

Clearing Service Includes:

 Overnight clearing includes return check processing (24-hour clearing cycle)

 Same day/High value clearing includes return check processing (3-hour clearing cycle)
 Intercity clearing includes return check processing (48-hour clearing cycle)
 Country wide local US dollar clearing (5-day clearing cycle)
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  Intercity clearing includes return check processing (48-hour clearing cycle)
 Country wide local US dollar clearing (5-day clearing cycle)

Cash Department
Cash basis transactions pass in this department any party wants to deposit or withdraw cash then
can easily deposit or withdraw cash there is a cashier who handle all the transactions and maintain
the record in the books. It provides its users with following facilities.

In cash department both deposits as well as withdrawals go side by side. This department is one of
the most important departments of any bank and a huge chunk of customer dealing is done by this
department.

This department maintains following records:

 Cash Paid voucher (Check)

 Cash Received voucher (Deposit slips)
 Paying-in-slip

Learning of Account Opening & KYC Forms

(AOF) Account Opening Form:

It is for opening of account. It can be any account opening form that opens on CNIC only or it can be
AOF that require proper documentation for opening account.it contain information regarding customer
profile and customer source of funds or income or purpose for account opening.

Addendum:

It is used to confirm the Nationality of customer. If he/she is Pakistani then they don’t have to provide
any document. But if they have nationality of any other country for proof they must provide documents.

KYC (know you customer):

This policy is an important step developed globally to prevent identity theft, financial fraud, money
laundering and terrorist financing. The objective of KYC is to enable banks to know and understand
their customers better and help them manage their risks prudently.

VDC (visa debit card):

VDC form is used to apply for new ATM card. Customer select the card according to their limit. It can
be silver with limit of 10000 or gold with limit of 25000 or gold plus with limit of 50000 or platinum card
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with limit of 200000.Besides VDC there is also form of ATM cancellation and re-activation of ATM
card. It includes information about applicant name, applicant’s mother name, identity card number,
residence address and mailing address at which ATM is dispatched.

SMS Alerts:

This form is used to get SMS alerts after every transaction that take place in customer account. For
alerts activation customer must give phone number only.

Change in Customer Profile:

If customer wants to change his/her address or phone number he/she must fill this form. It contains
applicant’s name, ID card number, account number new mailing address or new phone number.

Undertaken change in Customer Signature:

In account, opening process customer signature should match to their ID card signatures. But if any
change occurs they must fill this form to confirm that their signature now varies from ID card. It
contains customer name his/her new and old signatures.

Issuance of CDR (customer deposit receipt):

Call Deposit Receipt is a form of non-profit bearing guarantee certificate issued to Government &
Semi-Government Institutions, Corporations and Semi-Autonomous Bodies as a security deposit in
favor of any tender. The beneficiary can at any time deposit the CDR in their account. For issuance
of CDR customer must fill this form. It contains beneficiary information and applicant’s information,
amount in figures an amount in words as well.

Cancellation of CDR:

If a customer doesn’t get tender or project he can cancel his CDR by filling this form. It contains CDR
number, date, and amount and account number.

Request for account statements:

Customer must fill this form for getting their statements of accounts. A bank statement or account
statement is a summary of financial transactions which have occurred over a given period on a bank
account held by a person or business with a financial institution.

Request for re-activation of Dormant account:

If any customer doesn’t do any transaction from his/her account for one year. The account got
dormant by bank which means that account is temporarily blocked. To re-activate account customer,
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must fill this application. It contains account name, account number, ID card number, reason due to
which customer was not operating account, present balance. For re-activation, customer must deposit
some money in his/her account.

Check book requisition form and check book apply application if requisition slip lost, authority
of checks:

Check book requisition form is used when a person wants to get his/her First check book from bank.
Check contains requisition slip; its purpose is that if former check book is finished he can apply for
new one by filling that slip. But if that slip is lost then customer must fill check book requisition
application. And authority of checks is used if customer send someone else on his/her behalf to get
check.

Account closure application:

If customer wants to close his/her account he/she must fill this form. It contains account number, its
nature, currency and title of account.

HVT (high value transactions):

This form is filled when check above 500,000 comes in bank. It contains information about its
verification.

CTR (cash transfer report):

This form is filled when check above 2000000 comes in bank. It contains information about its
verification.

Locker application:

This form is used when someone wants to get himself/herself register for locker. Locker is usually
open in joint account.

Pay order/ Funds transfer:

Pay Order is more liquid than the check because check can be bounced but pay Order cannot be. It’s
a written order issued by the bank drawn and payable on itself. It is used to local transfer of fund from
one person to another. For includes name of beneficiary, account no. of beneficiary, purpose of
transaction, name of applicant, and sign of applicant, amount.
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Stop Payments:

If someone wants to stop payment by him/her to any other person due to any reason he/she must fill
this form.it contains information about Letter reference number, check no. from and to, check date,
amount Payee info and reason of application.

Withdraw of money:

I am internee in New Garden Town branch MCB ISLAMIC BANK, I receive checks from customers.
Customers give check to the MCB ISLAMIC BANK to withdraw money from their accounts. After
receiving check, I go through amount in digits, amount in figures, the date i.e. it is of current day and
future date is not accepted. If amount is greater than 100000 then customer ID card copy is required
with check.

Any overwriting in the check is not allowed and if there is any overwriting on the check then the
signature of the account owner is required. After checking, I give check to Mr. Adnan for verification
of signature. The signature on the check is verified by matching the signature of the customer from
the specimen Signature card scanned in the computer. The signature in the computer is collected
from the customer before (when the customer came to open his/her account0. If signature does not
match then the check is rejected. The bank requires the right signature of the account owner. After
signature verification Mr. Asad do her sign on the check and debit the account of the customer. The
check is signed by Sir Hafiz Shahbaz (Operations manager) and then customer gives check to Mr.
Raheel (cashier). The cashier gives money to the customer according to the amount of money written
on the check. If customer’s check is brought by any third person then bank do CBC for its verification.

Deposit of Money:

Customers ask for deposit slip from the counter, I give deposit slip to them. Deposit slip contains the
name of the branch, title of account, account number of the depositor to which the money is deposited,
amount of cash in digits and figures, depositor’s name, signature and contact number. I fill slip for
customers according to the requirements and goes to the cashier to deposit money Mr. Raheel do
signature with stamp on the deposit slip and deposit money of the customer. They only take bank
copy credit account of customer and give carbon copy to customer.

Verification of checks:

I also learned how checks are verified. There are three steps to verify check:

1. Name, amount in number digits, date, account number and name is verified if there is no issue
with it Sir Asad mark it with marker.
2. If there is any doubt UV machine is used to either check is real or not
3. If still not satisfied we call the customer to verifies that is he really sent a person on his behalf
to get money. This is called CBC (call back customer).
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Check Book Entry:

When applied check books reached to branch. They must be registered. For this purpose, I separate
check books arrange them date wise. Attach the requisition slips of customer with their check books.
Enter those check book in register date wise. I entered account name, account number, first check
number and last check number. Give it a serial and wrote that serial number on check as well. Doing
the same procedure for all check books. Now arrange them according to serial number. Then Sir Asad
enter the same information in system and place check books safely.

ATM cards entry:

When ATM cards reached to branch they also need to be registered. I separate ATMs then enter
them in register. For this, I enter account holder name, date of ATM request, reference number and
phone number. Enter serial number and wrote same number on ATM cards. After entering ATM
information, I called the respective customers and asked them to visit branch and collect their cards.

TCS Entry:

TCS dispatched and received on daily basis. Receipts are given for this purpose. So, when receipts
come. They are attached in TCS register date wise for keeping record.

CZ-50:

It is a zakat declaration form that is given when someone don’t want to give zakat in Ramzan. For
this, customers must make stamp paper and fill CZ-50 and submit these documents in bank.

General ledgers:

All transactions that occur daily are recorded in GL. All debit and credits entered in it. A general ledger
is a company's set of numbered accounts for its accounting records. The ledger provides a complete
record of financial transactions over the life of the company. The ledger holds account information
that is needed to prepare financial statements and includes accounts for assets, liabilities, owners'
equity, revenues and expenses.

Mailing:

I also learned about mailing. It is done usually for verification of checks. For this purpose, place the
check in scanner and press email button, email appear that contain ‘to’ ‘cc’ ‘subject’ in to write the
branch address of check. In cc write from whom mail is being sent for example it is from CSO and
operations manager so write branch code with CSO and oops. In subject write why mail is being sent.
And in body write check number amount and account name and send it.
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IBS:

Inter branch signature includes the record of persons who have experience of more than 5 years.

AS:

Authorized signature includes the record of persons who have experience of more than 20 years.

Clearing:
When I went to clearing department. Here Miss Mariam told me about the process and procedure of
clearing. “Every bank performs the function of paying and collecting. The check drawn on other bank
by the customer of the bank is collected by the bank for or without charging fees is called clearing.”

Clearing is a system through which banks exchange checks and other negotiable instruments that
are drawn on each other within an area and secures the payments of its clients through the clearing
house. This department is run by Mr Asad he taught me all about clearing and how it works:

 Inward clearing
 Outward clearing
 Same day clearing
 Intercity clearing
 Entering of the checks into clearing register
 Making an excel sheet of those clearing.
 How clearing is received from NIFT agent etc.

All the external functions of clearing are performed by National Institute of Facilitation Technology
(NIFT) and internal functions are carried out by clearing house.

There are two types of Clearing:

 Inward clearing.
 Outward clearing.

When clearing checks came to branch I entered them into excel sheet and intercity checks are entered
in registered. Then I stamped the clearing checks by separating checks and deposits slips. Clearing
and Payee Accounts credited stamps are used for stamping.

Same Day Clearing:

In same day clearing send the check in the morning and receives the payment in the evening.

Intercity Clearing:
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Clearing between two cities is called intercity clearing. In intercity clearing check will clear in two or
three days. To understand the process of clearing we first need to understand and comprehend the
workings and the purpose of the state banks institution called NIFT.

NIFT (National Institutional Facilitation

Technologies)
In the process of clearing NIFT plays a very important role. NIFT (national institutional facilitation
technology) has a very vital role as it is the “middle man” in the purpose of clearing and issuances of
check books to the customer on demand of the bank or branch. This institution has been formed by
the State Bank of Pakistan and it performs the duties of receiving all the clearing checks from all the
branches of all the banks and taking them to the state bank. At the SBP first the NIFT forms a list of
all the checks from all the banks and then forwards it to the SBP representative. That person
categorizes all these checks according to their respective banks and branches and forms another list
of his own. Then these sorted checks are again given to the NIFT agent and he then takes them to
the head offices of their respective banks and from there they are distributed to the respective
branches also through NIFT. This way NIFT delivers all the checks to their parent branch form which
they have been issued.

Steps / Procedure of Inward Clearing:

 First, receives the instrument from different customers which they present in our branch.
 Separate these instruments within city wise or intercity wise.
 I write down the amount, account number, check number, name of the bank (of which the
check is) and name of the customer of all the instruments in excel file daily of these entire
instruments which I receive from customers
 These checks also signed by authorized person of MCB ISLAMIC BANK who is Sir Hafiz
Shahbaz.
 Paste the Clearing stamp and Account Payable at the back of these instruments.
 The total amount of all these instruments is calculated from the excel sheet.
 Prepare the clearing bundle cover. Bundle cover is send along with these instruments (checks)
on which the total amount of all instruments, the number of instruments and date (it’s the date
of the next working day) are written. I also mark bank stamp on the bundle cover and take
signature from Sir Hafiz Shahbaz.

A person from NIFT comes to MCB ISLAMIC BANK daily on his fixed time (i.e. 3:00 pm) and collects
all the checks on demand of MCB ISLAMIC BANK.

Remittance:
This department is handled by Sir Asad Remittance is a major function of any banking system. It
includes the transfer of funds from one client or from one place to another client or to another place.
Bank earns a lot of income in the form of service charges by providing this service to its customers.

MCB ISLAMIC BANK uses following instruments for transfer of money:

 Demand Draft.
 Pay order
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Demand draft:

Demand draft is a written order given by the branch of the bank on behalf of the customer to another
branch of the same bank to pay the certain amount to the customer.

Pay Order:

For this kind of remittance, the buyer must have an account at the issuing branch. Pay Order is more
liquid than the check because check can be bounced but pay Order cannot be. It’s a written order
issued by the bank drawn and payable on itself. It is used to local transfer of fund from one person to
another.

Documentation:
The party who requires a pay order will get a printed application form of pay order. It includes name
of beneficiary, account no. of beneficiary, purpose of transection, name of applicant, and sign of
applicant, amount.
 Bank serial no.
 No. of PO.

Foreign Remittance:

Customers come to receive their payments that come from other countries. This payment is done by
foreign remittance. In MCB ISLAMIC BANK it is known as foreign se foree. The person ID card
copy with specific PIN code is used for payment. Sir Asad asked for ID card with PIN code and
phone number written on it. Then asked person about amount. After verification take signature of
that person on it, verifies it and give him/her the document. Customer take that document to cash
department and get payment.

ATM transactions:

ATM receipt paper roll consist of daily transactions of customer that uses ATM in a day.
It includes information about transaction time starts, time at which PIN code is being entered, time at
which transaction occurs, cassettes information that include quantity of four types of currency notes.
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How much of them are used, how much of them are rejected, how much of them are left etc. then in
the last transaction ending time is also mentioned.

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SWOT ANALYSIS
The overall evaluation of a company’s strength, weakness, opportunities, and threats is called
SWOT analysis and are briefly discussed below.

Strengths:
The main strength of the bank lies in its services. The other fact that contributes is approaching to
each segment of society. another positive concern that becomes the strength of the bank is its
innovation some others are as follows:

 MCB ISLAMIC BANK has made a status of a compact economic institutions over 60 years it
focusses on growth done enlightening services quality investment in technology and people
developing its extensive branch network and evolving a large and stable deposits based
 Different department of the MCB ISLAMIC BANK bank are developed with technical
management skills different issues are technically managed to avoid any disturbance and to
run the business smoothly.
 MCB ISLAMIC BANK has developed a very encouraging promotional principle which create
great loyalty and motivations in employees towards the bank
 MCB ISLAMIC BANK is team of loyal determined and faithful experts who keep quality of
services done outstanding performance and presentation. In MCB ISLAMIC BANK bank
there established a team determination and accord among employee’s projects are
accomplished through members connectively working as team
 MCB ISLAMIC BANK bank always try to give its customers quality product and services to
keep them permanent client of bank.it always uses different channels to improve the quality.
 Every employee in the organization is given due respect and owner irrespective of its status
and level employee feel proud to be a part of the organization.
 MCB ISLAMIC BANK is function by the great network of 100 plus online branches
nationwide MCB ISLAMIC BANK determined constantly to develop and enhanced its branch
network day by day to confirm satisfy and approachability to its customer.
 MCB ISLAMIC BANK has the highest return on equity among its competitors.
 It has a high consumer loan growth rate.
 It has an extensive branch network.
 It has less exposure to textile sector as compare to peer bank.
 It has A+ rating for long term and A+ for short term loan by PACRA showing high credit
quality and low credit risk.
 At present, it has the largest ATM network.
 MCB ISLAMIC BANK utilize its assets in efficient and effective manner.
 It has a strong customer relationship.
 Brand image because of Muslim word in the name in an Islamic country.
 MCB ISLAMIC BANK meeting the challenges of latest technology by introducing smart card
and mobile banking.
 MCB ISLAMIC BANK has very stable deposit base.
 Investing huge sums on human resource and development.
 Excellent customer friendly environment in every branch.
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Weakness:
 The bank management is unable to utilize optimum productivity from the staff. The matter of
fact is that staff is skilled and experienced but that are not utilized properly to gain optimal
productivity
 Staff is overburdened with unproductivity tasks from the management. employee should be
used when and where required to get maximum output from them. Right man for right job
should be used.
 Less job satisfaction of employees.
 Does not have international reorganization.
 Through its investment are increasing but 40% are confined to investment in government
securities only. This reduce its return.
 Political instability distracts the business of banking in Pakistan.
 Promotion are mainly seniority basis.

Opportunities:
 Different management skills courses should be introduced to employees to make them
familiar management abilities.
 Various refresher courses should be conducted for the staff to keep them abreast.
 Staff should be sent for some foreign courses to know them for global progress in their
respective fields.
 For staff, it is necessary to have knowledge in this it world various IT courses conducted for
the staff.
 MCB ISLAMIC BANK can focus on consumer banking to increase its yields.
 It can work to improve the condition of non-performing loans.
 It can expand its Islamic bank.
 Extra advertisement will enable them to improve their service.
 It can go to global world to expand its business.
 No schemes for deposit and finances should be introduced regularly.

Threats:
 Foreign bank in market having more marketing budget.
 It has also threats from banks including NBP and UBL that increasing their branches network
to encourage deposit rising.
 Threats from government it raises cash reserve requirement and statutory reserve
requirement.
 It has threats from bank AL-Falah and UBL as far as car financing is concerned.
 Similarly, NBP is a threat in house financing.
 Rising deposit rates.
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 Decline in public and private sector credit to tight monetary policies.
 Weak economic condition of Pakistan is producing hindrance in the way to progress
because people are not in good financial position to do business themselves or to finance it
from the banks.
 Foreign banks are flourishing in field of consumer financing.
 Due to increases in interest rate against loans customer and investors cannot get loan from
bank. customer will feel unhappy and they are enabled to take much loans which will
decreases the business of bank.
 Increasing number of foreign bank is entering day by day in local market, which is increasing
competitive market of banking sector.

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Conclusion
This report is complete implementation of my course study. After my visit to an organization, I came
to know how these organization works to maintain their standard and market share in the industry.
The project helped me in developing interpersonal skills, awareness of work environment in
organization.

Now a day business does not mean just selling and purchasing the products or services. This is
very important to conduct the business in an organized and effective manner. Now questions arise
that how we can make this business process effective. Advertising can be a bigger solution in this
sector. More than that maintaining a satisfactory level of customer satisfaction might make the
whole selling process a lot more progressive. As we all know in the business world things move on
the will of Impression.

More training and developments programs should be lunched to clear the concepts of employees
about new products and Islamic banking techniques and they should also advertise it more and
more to spread awareness among people about Commercial banking or we can say that MCB
ISLAMIC BANK Islamic Bank require a form of reengineering.

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Recommendation
It will be adolescent of me to give suggestions to a corporation like MCB ISLAMIC BANK Islamic
Bank. There are still a few problems that were being faced by the employees who were working in
the MCB ISLAMIC BANK Islamic Bank. Thus, based on my 6 weeks experience, I feel MCB
ISLAMIC BANK Islamic Bank would even perform better if it does the following:

Manual work:
There are a lot of manual works with the computerized work as well, that produce double work for
the employees.

Proper Planning:
Bank should plan to gear up its recovery efforts on war footing and reorganize the recovery function
of global bases. In addition, bank should tighten up control on expenditure

Use of Computers:
The computer technology should be used in decision making processes as well, as practicing in the
developed countries.

The organization should take steps to use the latest IT technology including different banking
software as to increase the productivity of organization and reduce the time of different processes.

Adoption of Advertising:
Bank should launch advertising campaigns throughout the year to promote the habits of savings in
the people. Bank should open more branches in the remote areas of the country to get deposits and
idle resources. Bank should provide similar facilities to all its branches in big cities. The standard of
service and other facilities is far better as compared to smaller cities.

Proper Guidance:
Bank should adopt such an induction plan that when a customer opens his account with the bank,
he should be supplied with a booklet which enables him to know the procedure of filling the checks
and pay-in-slip etc. It will save a lot of time of the bank staff afterward during of the conduct of the
account of that customer.
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Division of Work:
The billing system of MCB ISLAMIC BANK Islamic Bank must be improved to facilitate the
customers and workers. The work should be divided among the staff e.g. collection of bills,
countering of cash and then entry of these.

Check on Expenditures:
Expenditures must be controlled which are very high and unnecessary.

Borrowing at Low Cost:

Deposits must be taken at a lower cost and given at higher interest rate.

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References & Sources
 Branch Manager MCB ISLAMIC BANK Islamic Bank NGT Branch Lahore 2017-18.
 Operation manager of MCB ISLAMIC BANK Islamic Bank NGT branch Lahore 2017-18.
 Annual financial summary of MCB ISLAMIC BANK Islamic Bank 2017-2018.
 MCB ISLAMIC BANK Islamic Bank Official web site
 Google + another websites + 360 analysis
 Organization (MCB ISLAMIC BANK Islamic Bank) operations manual
 Corporate finance by Gitman

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