Rizzie P.

Soliman
Love Street, St. Anthony Subdivision Dolores Macabacle City of
San Fernando Pampanga
09155379030
Email: ​rizzsoliman@gmail.com
Skype​: rizzsoliman

OBJECTIVE
I am seeking a competitive and challenging environment where I can serve your
organization and establish an enjoyable career for myself.

KEY COMPETENCIES
Remarkably efficient in time-based tasks/activities
Eye-for-detail approach in documentation and coordination
Excellent written communication
Results-oriented
Team Player
Commitment to career
Leadership
Responsible
Strong Work Ethics

SKILLS
Lead Generation
Cold Calling
Data Entry
Internet Research
Email Handling
Customer Service
Basic Bookkeeping
Live chats
Critical Thinking
Time Management
Problem Solving
Handling Pressure

SOFTWARE USED

Salesforce
MYOB
Oracle
FACS
Shopify
Xpert
Stitch Labs

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Zendesk
Adobe Photoshop
LastPass
WORK HISTORY

Obsurvus Solutions Inc Work from Home

Medical Biller/ Marketing Specialist​/ VA May 2017- April 2019

● Check eligibility and benefit verification

● Review patient bills for accuracy and completeness, obtain any missing
information
● Prepare, review, and transmit claims using billing software, including electronic
and paper claim processing
● Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state
Medicaid
● Follow up on unpaid claims within standard billing cycle timeframe
● Check each insurance payment for accuracy and compliance with contract
discount
● Call insurance companies regarding any discrepancy in payments if necessary
● Identify and bill secondary, tertiary, and DME insurances
● All accounts are to be reviewed for insurance or patient follow-up
● Research and appeal denied claims
● Updates spreadsheets, run reports as required
● Manage their social media accounts
● Handling basic marketing og the company

DC8 Distribution Work from Home

Source Vapes November- May 16, 2017
Customer Support (email and live calls)

● Providing excellent customer support

● Answering emails and tickets
● Inbound and Outbound calling
● Verifying orders and shipping address
● Creating orders and providing tracking information
● Providing technical support
● Processing cancellation and refunds
● Handling customer support tickets
● Processing replacements

IBM Global Solutions ​Quezon City, Philippines

Twitter Inc. May 2013- October 2016
Sr. Associate-Ops (Finance and Accounting Analyst)

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 ● Assumed responsibility in sending emails to customer about their past due
invoices
● Answering email queries of clients
● Submitting prepaid request to Billing Team
● Monitoring the age of accounts monthly
● Weekly submissions of cash report
● Helps in achieving accounts target monthly
● Managing financial activities like cost management/revenue timely and
accurately
● Creating reports for month end financial results/forecast.
● Conducts variance analysis of ledger vs plan vs forecast
● Helping in consolidating the attendance for the team

WNS Global Services Philippines, Inc. ​Quezon City, Philippines

NYK Line (NA) Inc. ​ eb 2011 – April 2013
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Sr. Associate-Ops (Detention and Demurrage Specialist)

● Processing of disputes for detention and demurrage charges

● Collating back up information from various departments
● Inbound and outbound calling to clients and other departments
● Collections for detention and demurrage charges
● Prepares the month end closing activities for the team
● Validating credits, doing short and over
● Processing refunds
● Back up person for other processes

NCO-RMH Teleservices Quezon City, Philippines

GE Money Bank ​Nov 2007 – July
2008
Collections Specialist

● Collecting debts for more than 90 days past due invoices

● Providing customers options on how to resolve their debt
● Received inbound and outbound calls from an auto dialer
● Processing the payments over the phone
● Educating customers about their outstanding accounts

TRAININGS AND SEMINARS ATTENDED

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-Communication Skills
February 2012
-Root Cause Analysis
June 2013

EDUCATION

University of the Philippines (Los Banos) ​ aguna, Philippines

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Bachelor of Science in Business Management (Major in Marketing) O ​ ctober 2010

PERSONAL INFORMATION

Age ​30 yrs. Old

Date of Birth ​February 04, 1987
Place of Birth ​City of San Fernando
Civil Status ​Single
Citizenship ​Filipino
Religion ​Roman Catholic
Father ​Rosvie Y. Soliman
Mother ​Aida P. Soliman

REFERENCES
References are available upon request.

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