Fundamentals of Food Service
Quiz #4
Name:_____________________________________
Identify the following
1. It can range from being limited to complex,
with high levels of personal attention.
2. The primarily concerned with the delivery of
the food and beverages to the customer.
3. It can include a wide range of styles and
cuisine types.
4. It can be used as a basis to analyse and
compare how different foodservice operations
work.
5. It refers to the food and beverage items on
offer.
6. These are a measure of the ability of the
operation to deliver the service level.
7. The intensity of or limitations in the personal
attention given to customers.
8. The extent to which alternatives are available,
and to which there can be variations in the
standard products that are offered.
9. This is concerned with the experience the
customer undertakes to be able to order, be
served, consume and have the area cleared.
10. The quality of the food and beverage items
provided, decor, standard of equipment used
and level of staffing professionalism.
Enumerate the following
11-15. Five customer service factors
16-26. The Service Sequence
Fundamentals of Food Service
Quiz #4
Name:_____________________________________
Identify the following
1. It can range from being limited to complex,
with high levels of personal attention.
2. The primarily concerned with the delivery of
the food and beverages to the customer.
3. It can include a wide range of styles and
cuisine types.
4. It can be used as a basis to analyse and
compare how different foodservice operations
work.
5. It refers to the food and beverage items on
offer.
6. These are a measure of the ability of the
operation to deliver the service level.
7. The intensity of or limitations in the personal
attention given to customers.
8. The extent to which alternatives are available,
and to which there can be variations in the
standard products that are offered.
9. This is concerned with the experience the
customer undertakes to be able to order, be
served, consume and have the area cleared.
10. The quality of the food and beverage items
provided, decor, standard of equipment used
and level of staffing professionalism.
Enumerate the following
11-15. Five customer service factors
16-26. The Service Sequence
Fundamentals of Food Service
Quiz #4
Name:_____________________________________
Identify the following
1. It can range from being limited to complex,
with high levels of personal attention.
2. The primarily concerned with the delivery of
the food and beverages to the customer.
3. It can include a wide range of styles and
cuisine types.
4. It can be used as a basis to analyse and
compare how different foodservice operations
work.
5. It refers to the food and beverage items on
offer.
6. These are a measure of the ability of the
operation to deliver the service level.
7. The intensity of or limitations in the personal
attention given to customers.
8. The extent to which alternatives are available,
and to which there can be variations in the
standard products that are offered.
9. This is concerned with the experience the
customer undertakes to be able to order, be
served, consume and have the area cleared.
10. The quality of the food and beverage items
provided, decor, standard of equipment used
and level of staffing professionalism.
Enumerate the following
11-15. Five customer service factors
16-26. The Service Sequence