QUESTIONNAIRE

Thesis Survey Questionnaire

Factors Influencing Student Satisfaction of the Community-Based Private Schools in Myitkyina, Kachin State,
Myanmar.

I am Awng Nu La, student ID No.6151203254, currently studying Masters in Business Administration at Mae Fah
Luang University, Ching Rai, Thailand.
We are conducting a research on the topic of Factors Influencing Student Satisfaction. The success of this research depends
on the willingness of the respondents such as your participation and we sincerely hope that you can be able to find time to
answer the questions.
This research is being undertaken in accordance with ethical procedure of the Mae Fah Luang University. All the responses
to this survey will remain confidential.
We would like to thank you for your valuable contribution to this study.
I. Respondent Information
1. Gender - □ Male □
Female
2. Age - □ 16-20 □
21-25 □
26-30 □
31 above
3. Marital Status - □ Single □
Married □
Other……………………….
4. Study Status - □ Currently Studying at this school □
Alumnus of this school
5. Latest Educational Achievement - □Pursuing Bachelor Degree □
Pursuing Master Degree
□Already Finished Bachelor Degree □
Already Finished Master Degree
□Passed Grade (XI) □
Other ………………………….

Please kindly tick  in the following statement in the level of your agreement according to the levels table shown below:
(1)Extremely Low (2)Slightly Low (3)Average (4)Fairly High (5)ExtremelyHigh
1
 အအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအအအ အအအအအအအအအအအအအ

Importance Performance(အအအအအအအအအအအအအအအအအအအ
o. Attributes (အအအအအအအအ)
1 2 3 4 5 1 2 3 4 5
ervice Quality
ssurance - Knowledge and courtesy of employees and their ability to convey trust and confidence
Lecturers have good knowledge and experience about their teaching subjects
1 အအအအ အအအအ အအအအအအအ အအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအ အအအအအအ အအအအအအအအအအအ
Lecturers know their teaching materials well to suit the students
2 အအအအ အအအအ အအအအအအအ အအအအအအအအအအအအအ/အအအအအအအအအအအအ အအအအအအအအအအအအ
အအအအအအအအအအ အအၥအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအအအအအအအအ
Lecturers have the knowledge to answer student questions
3 အအအအ အအအအ အအအအအအအ အအအအအအအအအ/အအအအအအအအအအအအအ အအအအအအအအအအအအ အအအ
အအအအအအအအအအအအအအ အအအအအအအအအအအအအ
Lecturers are able to provide real world experiences in their lectures
4 အအအအ အအအအ အအအအအအအ အအအအအအအအအအအအအအအ အအအအအအအအအအအအအအ အအအအအအအအအ
အအအအအအအအအအအအအအအအအ အအအအ အအအအအအအအအအအအအအအအအအအအအအ

5 Low turnover rate of skillful lecturers

အအအအအအအအအအအအအ အအအ/အ အအအအ အအအအအအအအအအအအအး အအအအအအအအအအအအအအအအအ

mpathy - Caring, individualized attention the firm provides its customers

6 Lecturers treat students with respect
အအအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအ
7 Head of the program has willingness to receive complaints and suggestion from
students

2
 အအအအအအအအအအအအအအအအအ၏ အအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအ၏
အအအအဉာဏ္အအအအအအအအအ အအအအအ အအအအအအအအအအအအ အအအအအအအအအ
အအအအအအအအအအအအအအ
Dean can be met and contacted by students to understand and share their feelings
အအအအအအအအအ/အအအအအအအအအ
8 အအအအ၏အအအအအအအအအအအအ အအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအ
အအအအအအအအအ အအအအအအအအအအအအအအအအ
School’s student consultation service provides solutions and benefit to students
အအအအအအအအး အအအအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအအအအ အအအအအဉအအအ
9
အအအအအအအအအအအအအ အအအအအအအအအအ အအအအအအအအအ/အအအအအအအ၏ အအအအအအအအအအ
အအအအအအအအအအအအအအ အအအ အအအအအအအအအအအအအအအအ အအအအအအအအအအ
eliability – Ability to perform the promised service dependably and accurately
0 Lecturers conduct themselves professionally
အအအအ အအအအ အအအအအအအ အအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအ
Lecturers always come to class on time
1 အအအအ အအအအ အအအအအအအ အအအအအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအအအအအ
အအအအအအအအအအအအအ
When my lecturers promise to do something by a certain time, they do so
အအအအ အအအအအအအအအအအ ၎အအအအအအ အအအအအအအအအ/အအအအအအအအအအ
2
အအအအအအအအအအအအအအအအအ အအအအအအအအအအအအ အအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအ

Importance Performance
No. Attributes
1 2 3 4 5 1 2 3 4 5
Responsiveness - Willingness to help and provide prompt service
The administrative staff always provide prompt response to students’ request
13 အအအအအအအအအ
အအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအအအ အအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအ အအအအအအအအအအအအအအအ
The administrative staff are always willing to handle the urgent request from
14
students
3
 အအအအအအအအအ အအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအ အအအ အအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအအ
Lecturers are always willing to help the students without delay
15 အအအအ အအအအ အအအအအအအ အအအအအအအအအ/အအအအအအအအအအ
အအအအအအအအအအအအအအအအ အအအအအအအအ အအအအအအအအအအအအအအအအ
Tangibles – Appearance of physical facilities, equipment, personal, and communication materials
Availability of the environment to support student activities
16 အအအအအအအအအ/အအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအ အ
အအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအ
Computer facilities are provided in library
17 အအအအအအအအအ အအအအအအအအအအအအအၥအအအအအအအအအအ အအအအအအအအအအအအအအအအ
အအအအအအ အအအအအအအအအအအအအအအအအအအ
18 Wifi is provided at library
အအအအအအအအ(wifi) အအအ အအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအ
19 Easy access to shelves in library
အအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအ အအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအ

20 Having variety of books in library

အအအအအအအအအအအအအအအအ အအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအ
21 Books and teaching materials related to the syllabus are available
အအအအအအအအအအအအအ အအအအအ အအအအအအအအအ အအအအအအအအအအအ
အအအအအအအအအအအအအအ အအအအအအအအအအအအအအအ
School Image – The image of the school that other people see
22 People from outside think that this school has good reputation regarding to
their alumni.
အအအအအအအအအအအအအအအအအအအအႏွႏွႏွႏွႏွအအအအအအအ၍ ဤအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအ

4
23 People from outside think that this school polishes skills of youth from the
community.
ဤအအအအအအအအအအ အအအအအအအအအ၏
အအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအ
24 Parents from the community think that this school can improve their children
lives.
ဤအအအအအအအအအအ အအအအအအအအအအ အအအအအအအအအအအအ အအအအအအအအအအအအအအအ
အအအအအအအအအအ အအအအအအ အအအအအအအအအအအ
Social Responsibility Engagement – Students involvement in social responsibility activities
25 In our school, we frequently involve in social responsibility projects.
အအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအ အအအအအအအအအ
26 In our school, we are trained to appreciate social responsibility issues.
ဤအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအ အအအအအအအအအ/အအအအအအအအအအ အအအအအအအအအအအအအအ
Students’ Perceived Value – Students overall assessment of the utility of a product or service based on perception of what is
received and what is given (Zeithaml,1988)
Emotional Value - Emotion that students have when studying at the school
27 I feel that studying at this school is very exciting.
ဤအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအ

28 When studying at this school, I feel that it is the best place where I
can improve my life.
ဤအအအအအအအအအအ အအအအအအအအအ အအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအ အအအအ အအအအအအအအအ အအအအအအအအအအအ
29 I feel happy studying at this school because I can freely express my
thoughts in classroom.
အအအအ အအအအအအအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအ

5
 အအအအအအအ ဤအအအအအအအအအအအ အအအအအအအအအအအအ
အအအအအအအအအအအအအအ
30 When studying at this school, I feel that everyone in the school treats
each other as a family.
ဤအအအအအအအအအအအ အအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအ
Functional Value
31 The systems of the school make students to be an independent
person.
အအအအအအအ၏ အအအအအအအအအအအအအ အအအအအအအအအအ/အအအအအအ
အအအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအအအ
အအအအအအအအအအအ
32 The experience that I got in the school enhance my self-confidence.
အအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအ
33 The knowledge that I got from the school is very useful for my real
life.
အအအအအအအအအ အအအအအအအအအအအအ အအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအ
34 The school guides me a lot how to work as a team.
အအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအ အအအအအအအအအ အအအအအအအအအအအအအအ

Economic Value
35 I believe that the prices that I pay for the services of this school is
worthwhile
အအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအ အအအအအအအအအအအ

6
36 The service that the school provides is more valuable than the money
that I spend for the service
အအအအအအအအအအအအအအအ အအအအအအအအအအအအအ အအအအအအ
အအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအ အအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအ
Social Value - the quantification of the importance that students’ value in their students’ lives
37 We value diversity in this school.
ဤအအအအအအအအအအအ အအအအအအအအအအအအ အအအ အအအအအအအအအအအအအအ
38 We don’t support discrimination among each other in this school.
ဤအအအအအအအအအအအ အအအအအအအအအအအအအအအ အအအအအအအအအအအအအအ
အအအ အအအအအအအအအအ
39 In this school, everyone treats each other with respect and love.
အအအအအအအအအအအအအ အအအအအအအ အအအအအအအအအအအအအအအအအအအအ
အအအအအအအအအအအ
Student Satisfaction - The satisfaction and contentment of students from the service quality of the school.
40 I receive the service from the school as I expected
အအအအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအ
ဤအအအအအအအအအအအအအအအအအအအအအအအ
41 School provides the service as they promise to the students.
ဤအအအအအအအအအအ ၎အအအအအအ အအအအအအအအအ/အအအအအအအအအအ
အအအအအအအအအအအအအ အအအအအအအအအအ အအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအ
42 I would say that my overall experience at this school is excellent
ဤအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအ

7
Student Loyalty - The customer loyalty is manifested in different ways including a commitment to re-buy or patronizes a
preferred product or service (Oliver, 1997; Reichheld and Sasser, 1990; Dick and Basu, 1994).
43 I am willing to recommend to my friends to join the school
အအအအအအအအအ/အအအအ အအအအအအအအအအအအအအအအအအအအအ
ဤအအအအအအအအအအအ အအအအအအအအအအ အအအအအအအအအအ အအအအအအအအအအအအ
44 I am proud of being a student or an alumnus of this school
အအအအအအအ ဤအအအအအအအအအ အအအအအအအအအအ/အအ အအအအအအ(အအအအ)
အအအအအအအအအအအအအအအအ /အအအအအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအ
45 I will always keep in touch with the school after I am finished the school
အအအအအအအအအ/အ
အအအ အအအအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအအအအ
အအအအအအအအ အအအအအအအအအအအအအအအအအအအအအအ
46 I am willing to help the school if the school asks some helps to me in
the future
အအအအအအအအအအအအအအအအအအအအအ အအအအအအအအအ
အအအအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအ
အအအအအအအအအအအအအအအအအအ အအအအအအအအအအအအအအအအအ