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Root Cause Analysis
Root Cause Analysis
Root Cause Analysis
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Consistently challenging cause and effect relationships allows you to think more
critically and understand that problems are rarely as simple as they may seem. A
guiding principle of the Apollo Root Cause Analysis methodology states that each
effect has at least two causes in the forms of actions and conditions. Conditions
exist over time, actions are motions or changes in state in relation to the incident.
The Apollo Root Cause Analysis methodology demands an exhaustive search for
both condition causes and action causes the guides the process in the form of a
cause and effect chart known as a RealityChart.
Solutions act on one or more causes in the cause-and-effect chain without regard
for position, so the notion of one "root" cause or magic bullet at the end of the
chain becomes meaningless. Any given problem has an infinite number of causes,
which also means that there are an infinite number of possible solutions. The
Apollo Root Cause Analysis method has established 'Solution Criteria' to uncover
the best solutions. All causes must be examined to find a way to change them with
a solution that is:
If after all the work of finding effective solutions we do not implement them and
track them to verify their effectiveness, all our work is for naught, yet that is exactly
what most organizations do. Success is not coming up with a good idea, it is
bringing it to fruition in a way that provides the value. The Apollo Root Cause
Analysis methodology facilitates creating a final report, assigning corrective
actions, and tracking those actions to completion.
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My previous Root Cause Analysis experience has been just brainstorming and
throwing things up on a whiteboard. But following the Apollo process I couldn't
believe how many solutions we were able to come up with that I would have never
thought of before. With the Apollo method, we took our typical process a step
further. We kept asking "why" to understand the cause and effect relationships and
landed on a highly effective set of solutions. Because ultimately, it's about the
solution. We spent less time over-analyzing what the problem was, and more time
focusing on the best solutions.
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