NITOL CURTIS PAPER MILLS LTD.

Kumna, Chhatak, Sunamganj

Market Visit Report

Duration of visit: 23.04.209 to 25.04.2019 Location: Comilla, Feni, Chittagong, Dhaka.

Objectives: To justify customer satisfaction Visitor: Md. Faisal Chowdhury (HOS); Md. Jahirul Islam
Assigned by: Mohammad Mehedi Hasan Shikder (Asst. Manager, QA) and local sales representative.
(Head of Operations, NCPML)

Customer/Dealers Customer observation on Customer observation on Remarks

Details products system/process
Visited by Mr. Faisal
N/A N/A Chowdhury only since
I was arrived Comilla
Cantonment at 2.20 pm.
At 3.30 pm we started journey to Feni
01) Md. Yeasin 01) No product complain 01) You were stop product delivery a) He is the mainly A4-
(Russel), 02) Suggest to retain our existing quality without any pre-notice on last October 65/80 gsm supplier
M/s Helal Enterprise, where BG always follows this rules. b) He wants to be dealer
Bodo maszid Road, Feni only A4
c) He has been arranged
for us a rich lunch in his
partially owned Hotel
Best’Inn, the largest &
most expensive hotel in
Feni
We were departure to Chittagong at 9.40 pm and arrived at 11.00 pm. After taking dinner we checked in at Hotel Shawkat at 12.00 am.
Date: 24.04.2019 Location: Chittagong
02) M/s Salam Traders, 01) Mr. Ibrahim’s saying, all of company 01) We were returned 20 reams EURO a) M/s Salam Traders
Anderkilla, Chittagong faces complain, this is general issue, so product for news appearance but you arise an allegation on
you aren’t exceptional returned back this product us again price minimizing
02) You are same in quality with Partex 02) You need set up a fixed price for against Tanvir Paper
& Papertec but higher than BG dealers so that no one can sell out House
03) Your product quality varied, lessthan actual. This type of incident is b) He is very interested
sometime thicker & sometime thinner occurring by Tanvir paper House. to TK paper
also with shade variation 03) Your officer hasn’t any power
04) The products of Partex customer taking decision just calling over phone
purchase without justify but Nitol with at different point. On the other hand,
justifications. So, you have to be care Mr. Noman of Creative’s Paper Mills
more. can give any solution instantly
04) We haven’t get any incentive from
you

03) M/s Sha Amanat, 01) We need thicker product of 23.5 X 33
Anderkilla, Chittagong & 25 X 35.5 sizes. Through providing
these Creative’s Paper Mills has captured
50% market share alone and you have
also a chance with 65/70/80-gsm
02) Smoothness isn’t fact but higher
caliper
a) Side level is to be different color for
different GSM
b) We cut your ream with wrapping
condition. So, it is easy to identify if
provide side level at all around (4th
side) in small size
c) The Creative’s changes its price
hour to hour but you stay constant for a
long time

1 of 03
 NITOL CURTIS PAPER MILLS LTD.
Kumna, Chhatak, Sunamganj
04) Mr. Mohiuddin a) Quality is better than previous
M/s Tanvir Enterprise, b) 42-gsm is to be white instead of off
Anderkilla, Chittagonga white
c) 65/70/80-gsm product two side thick
but middle side thin
d) Need product as seasonally
e) 23 X 36 sizes product is to be more
smooth
05) M/s Mollah Traders, a) Please retain your existing quality
Anderkilla, Chittagonga b) Quality order:
Partex>Creative>Papertec>Nitol
c) Need more thicker product
d) Wavy problem
06) Md. Noor Khan Your product quality is better. I’m
Neptune Publications regular user of your products. Your
product works easily in printer.
After visiting market we departure to Dhaka by Train at 3.00 pm and arrived at 10.00 pm
Date: 25.04.2019
07) Sanonda Paper a) 23 X 36 sizes product is to be more
House smooth
b) We need thicker product of 23.5 X 33
& 25 X 35.5 sizes. Have huge customer
to this
c) You damaged your own market
supplying wire marked product where
one side GSM 75 and another side 85.
Please return 4.00 MT of 80-gsm (16.75
X 35.5 ) since customer can’t sell it and
my invest is pending there
d) Crease problem where found many
faulty sheets in a single ream (80-gsm, 25
X 35.5)
e) Sonali- 42 gsm is better quality than
you where Sonali is 84000/= and Nitol-
42 is 90000/=
f) Size variation & small in size till 1/2″
a) Have many lacking in your a) They cut product CD
management decision wise for more reams
b) No commission system b) They want thicker
c) Transportation system is better than product because of
previous cheating with customer
d) During loading time we have to hear through giving 450
about product shortage/absence. If you sheets in a ream. Many
cleared it during order I have followed customer mind set is
another way. You can’t provide but thicker ream means
have several company to do this accurate sheet and if
e) Please try to follow same 450/460 sheet of any
policy/system like others brand fill this targeted
f) I have taken products (Tk. 51 lacs) caliper like 500 sheets
of Sonali through paying only 10 lacs. then retailer choose this
But you, didn’t pass any order only brand.
due for Tk. 2000. Please arrange
partial payment where will due only
little portion, then we can make
another order within short interval,
even within a week and you will get
paid before next order
g) I was very delighted on your gifts in
bangle New Year. BG has already
arranged foreign tour for its dealers;
you may arrange at least a tour of
Cox’s Bazar. I’ve already visited 5/6
factory but you never offered us.
h) You have engaged inexperienced
sales representative; they don’t know
details on paper even paper sizes or
paper size as season wise.
i) Your sales team doesn’t give any
solution instantly
j) Now Partex 42-gsm rate is 88000/=
where Euro-42 is 90000/=
k) You haven’t all item as our demand
but the Sonali can fulfill its
a) You need set up a fixed price for a) Please prove yourself
dealers so that no one can sell out less ordering more quantity
than standard. This type of incident is for some months, so
occurring by Tanvir Paper House that I can recommend
b) I want to be dealer only this point if for you, HOS replied
you allow him.
N/A
Location: Nayabazar, Dhaka
Haven’t any comments He also raised a
complaint of lower
stiffness against 42-gsm
but he was been silent
when 03 stiffer sheet
come out from stacking
ream. Then he collect a
sample of Sonali-42
gsm from another shop,
is really good quality
than us specially
brightness & strength.
2 of 03
 NITOL CURTIS PAPER MILLS LTD.
Kumna, Chhatak, Sunamganj
g) Several reams edge damaged during
transportation
h) Another company faces more
complaint on printing issue but yours
print ability is good
08) Khan Paper House a) Sheet size variation
b) Some sheet small in size in a single
ream
09) Nur-A-Trading a) Quality variation
b) In higher GSM, weight variation and
while mark has been destroyed your
market. It is very easy to understand your
variation seeing like wavy condition
c) Due to quality fault & sales policy
Fresh paper already fallen from his
captured market, you have chance to
catch this
10) Titas paper House a) You have given me Euro-55 gsm as
mixing with Nitol-55 gsm, where top
level Euro has been deleted or removed.
You have done this willingly. Please
consider this issue
11) Bango Paper House a) Your 65-gsm is glossy than 70-gsm.
Please increase 70-gsm also
b) Weight variation
c) Please do not compromise with
80/100-gsm
d) Through your Euro-55 gsm didn’t
make rolling only, resulting invest loss
I’ve found 32.5″ instead
of 33″ in 70-gsm and
22.5″ instead of 23″ in
65-gsm
a) If any product been stored for a I haven’t given any
month has to pay more interest in details about us but he
bank. Is it not better to given more knows very well!
advantage us than paying interest?
b) How may sales representative you
have engaged? Do you know, there are
several example, who handle their
market with only 2/3 persons
nevertheless their production capacity
is several times than you. Thus your
product cost grows compulsorily.
c) Please revise your price, I have
know well how fall TK (Diamond) as
competitor of Partex
d) Please sort out faulty product & sell
out this a significant price
a) Due to stop bank transaction from How many reams of
Thursday late afternoon to Saturday EURO this isn’t clear.
morning, we aren’t capable to order Only he shows me
your product emergency basis, then we wrapper with top label
have to collect another brand be forced & some sheet of Euro.
b) We are like a doctor; you give me
advantage I’ll also sell your product to
customer. Maximum customer doesn’t
known brand, only buy which we
recommend them. This is given-taken
issue.
No comments
3 of 03