Write the appropriate response to the following scenario.

Keep in mind the elements of Discover-

Greet- Resolve-Close method, and the structure of a complete response.

Section score0/0

1. Lei, an Earnin user writes, "Good afternoon I uploaded my

paystub & I still don't see any earnings in it. Why would that be?
Please help." What would your response be? *

Hi, Lei! Thank you for contacting Earnin about your concern on why you don't see
any earnings after you uploaded your pay stub. I apologized for the confusion that
this may have caused you. I am more than happy to clarify things for you.

Let me clarify that the one you have uploaded is a paystub, which contains the hours
you were recently paid for, not your earnings. The best way to see your earnings is to
upload your timesheets, because Earnin keeps track of how much you've earned
through timesheets. A timesheet specifically tracks how many hours you've already
worked, but have not yet been paid for.
To get more information, you may click the given link below.
https://help.earnin.com/hc/en-us/articles/226816948-What-is-a-timesheet-

I hope this clarifies your confusion. If you have any other questions, please don't
hesitate to contact us. Thank you so much and have a great day.
2. Stephanie writes, "Hi!!! My friend just told me about this app and I
was wondering if you could tell me more about it. How do I get
started? Can I cash out right away?" *
Hi, Stephanie! Thank you for contacting Earnin to inquire about our App.
I am very glad that you want to learn more about Earnin. I understand that you are
excited to know more about our app, don’t worry because I will provide you the steps
on how to get it started and how you can cash out right away, and will provide all the
information about this app.
To get started, you need to download the Earnin app to your iPhone or Android
device. After you add your email address and create a password, then:
verify your bank info
verify your pay schedule
upload your earnings
It might take us a few days to verify your information. For a full step by step guide on
how to create an account, click here.
Once your account has been verified, you can start cashing out when you see your
available earnings in the app. But if you would like to cash out right away, all you
need to do is to register to Lightning Speed. If you have Lightning Speed, the money
will post to your account within minutes of your Cash Out, even on weekends and
holidays. Please click the given link below to know how to register Lightning Speed.

For more information about our app, kindly visit our website. Please click the given
link below.
https://help.earnin.com/hc/en-us/articles/213412087-How-does-the-app-work-

I am very optimistic that you can finally use the application effectively after following
the process. I hope you find this helpful, if you have any other questions, please don't
hesitate to contact us. Thank you so much and have a great day!

3. Jeremiah writes, "I’m a truck driver, so I’m guessing that I can’t

have automagic earnings, right? I did get to read that you guys take
timesheets, what do I need to qualify for that?" *
Hi, Jeremiah! Thank you for contacting Earnin regarding your inquiry about the
qualifications to take timesheets. I understand that you travel daily for your job,
which you will need to upload an electronic timesheet, don’t worry because I will
provide the information you need to qualify in getting timesheets.
Yes, you can’t have automagic earnings. But, you can upload an electronic
timesheets for you to work best with. Your timesheet is the way you track the hours
you've already worked. You may clock in and out each day or keep track of your
hours on your own. This is how your employer keeps track of the hours you worked.
It's also how Earnin keeps track of how much you've earned.

Please refer to the steps below.

Open your Earnin app, click on the Add Timesheet button on the homescreen, then
add earnings by uploading an image of your timesheet. How you add earnings can
depend on where you work and how you get paid.

Since you work for a on-demand ride/task company, you can upload a photo of your
trips summary or earnings page using the "Add Timesheet" button. Please note that
you cannot use Earnin if you are on daily pay.

To upload, select Add Timesheet, then take a photo of the hours worked from a
computer or punch clock screen, or upload a screenshot from your camera roll.

Your timesheet should include:

Your name
Daily hours worked (daily total or clock in/out times)
Dates from the current pay period

For more information, kindly visit the given link below.

https://help.earnin.com/hc/en-us/articles/213412517-How-do-I-upload-my-
timesheet-to-Earnin-and-what-are-the-requirements-

I hope you find this informative. Please let me know if you have any other concerns!
Thank you and have a good day.

Macro Edit

Tailor fit the response as needed.

4. Anna writes, "Why can I not take out more than 100?" Macro:
There are two types of maxes, daily and pay period. Daily Max is the
amount of money you can cash out in a 24-hour period. The highest
Daily Max available is $100.Pay Period Max is the total amount of
money you can cash out from each paycheck. The Pay Period Max
resets on your payday, when we confirm that we were able to debit
money from your account successfully.New customers start with a
$100 Pay Period Max. This can decrease to $50 or increase up to
$500 based on your use of the app, your spending, your bank, and
whether or not your employer works with us directly. You can check
your current Max amounts and learn more about the factors we use
to determine them by tapping ‘Max Info’ on your home screen. *
Hi, Anna! Thank you for contacting Earnin regarding your inquiry about the reasons
why you cannot take out more than $100. I understand that you are confused and
may want to take out more than $100. But don’t worry, I am more than happy to
check your account and provide all the information needed to clarify your confusion.

After checking, I found out that your pay period max limit is $100. That is the reason
why you can not take out more than your limit. You have reached your pay period for
Max at $100. But, don’t worry because your Pay Period Max resets on your payday,
when we confirm that we were able to debit money from your account successfully.
Also, Pay Period Max can decrease to $50 or increase up to $500 based on your use
of the app, your spending, your bank, and whether or not your employer works with
us directly. You can check your current Max amounts and learn more about the
factors we use to determine them by tapping ‘Max Info’ on your home screen.

I hope this information is helpful for you. If you have any other concerns, please don’t
hesitate to contact us. Thank you and have a great day!

5. Jundie writes, "Is there any way I can get my money sooner?"
Macro: Hey Jundie. You can register for Lightning Speed by tapping
the Lightning Speed thunderbolt on the home screen. Then: 1.
Select Add new debit card 2. Enter the debit card info for your
payroll accountWe'll send a test credit to verify the card, which may
take 1-2 days to complete. If you'd like to complete your registration
sooner, you can message us a screenshot of the test credit in your
account, including the last four digits of your account number. *
Hi, Jundie! Thank you for contacting Earnin about your inquiry on how to get your
money sooner. I understand that you need money as soon as possible, but don’t
worry, I will provide you the best solution regarding this matter.

Yes! There is a way to get your money as soon as possible, and that is with the help
of the Lightning Speed. If you have Lightning Speed, the money will post to your
account within minutes of your Cash Out, even on weekends and holidays. All you
need to do is to register to Lightning Speed. Please follow the given steps below.

Register to Lightning Speed by tapping the Lightning Speed thunderbolt on the home
screen. Then:
1. Select Add a new debit card
2. Enter the debit card info for your payroll account
We'll send a test credit to verify the card, which may take 1-2 days to complete. If
you'd like to complete your registration sooner, you can message us a screenshot of
the test credit in your account, including the last four digits of your account number.

I hope this addresses your concern. If have any trouble in the process, please
contact us. Thank you and have a great day!