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ARELLANO UNIVERSITY 1

Jose Abad Santos Campus


3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

A TOURISM RELATED ESTABLISHMENT PRACTICUM

ON

ASIATRAVEL PHILIPPINES

IBP Bldg, Edgardo Angara Wing, Jade Dr, San Antonio, Pasig,

1605 Metro Manila

April 2018 – May 2018

In Partial Fulfillment for the Subject

Of

TOURISM RELATED ESTABLISHMENT OJT 1 (300HOURS)

For the Degree of

BACHELOR OF SCIENCE IN TOURISM MANAGEMENT

Submitted to:

Dr.Florenitte C. De Guzman

Submitted by:

Rodnie Nalix Adic

Block 10 Lot 20 Arcadia Street North Olympus Subdivision

Novaliches Quezon City

09356293693

Summer 2018
ARELLANO UNIVERSITY 2
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

PRACTICUM
MANUAL
ARELLANO UNIVERSITY 3
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

TABLE OF CONTENTS

Pages
I. ACKNOWLEDGEMENT 5
II. INTRODUCTION
A. History
B. Mission and Vision
C. Services Offered
D. Branches
III. ORGANIZATIONAL CHART
IV. DISCUSSION OF FINDINGS AND ANALYSIS
V. STRENGTH IN TERMS OF THE FOLLOWING
A. Organizational Structure
B. Operational System and Procedures
C. Facilities and Equipment’s
D. Uses of Materials and Other Resources
E. Sanitation Procedures and Practices of
the Establishment
VI. WEAKNESS
A. Organizational Structure
B. Operational System and Procedures
C. Facilities and Equipment’s
D. Uses of Materials and Other Resources
E. Sanitation Procedures and Practices of
the Establishment
VII. CONCLUSION
VIII. APPENDICES
A. JOURNAL
B. DAILY TIME RECORD
C. COMPANY’S EVALUATION
D. SELF EVALUATION
E. STUDENT’S INFORMATION SHEET
F. PARENT/GUARDIAN PERMISSION
G. CERTIFICATE
H. DOCUMENTATION
I. CHED MEMORANDUM ORDER (CMO) NO.23 SERIES
ARELLANO UNIVERSITY 4
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

OF 2009
IX. BIBLIOGRAPHY
A. WEBSITE, OTHER SOURCES
B. RESUME / CV

ACKNOELEDGEMENT
ARELLANO UNIVERSITY 5
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

With affection and gratitude, I would like to thank the

people first for making my OJT a possible on. First and

foremost, to our almighty God, for giving me the strength every

day, for the guidance and good health, for the Graces and

blessings that help me to perform my task as part of my OJT.

To my Mother, Menilia Adic and my loved ones, my deepest

gratitude and appreciation for being with me all through the

way from the very beginning and for showing your unconditional

love and unending support financially, emotionally and

spiritually.

To my Practicum Adviser and Dean of our department, Dr.

Florenitte C. De Guzman and the adviser of Tourism Management

Mr. Lemuel Ritchie Cervantes, who guided me and gave me the

opportunity to prepare for actual working experience.

To my co leagues during the training thanks for helping me

and being with me during my OJT period.

INTRODUCTION
ARELLANO UNIVERSITY 6
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

It is Asia’s leading online travel agency that offers a

global inventory of over 8 million travel products worldwide.

Its online booking feature for all-inclusive packages strongly

appeals to travelers seeking convenience, instant confirmation

and extra savings. Its ability to provide full travel services

at packaged prices establishes its distinctive position in the

online travel market.

Serving customers worldwide through 13 major language

sites and its 17 offices in Asia, Middle East and Europe

operate and provide 24 X 7 customer services. Its recent award

includes the Best Online Travel Agency 2016, for the 4th

consecutive year by TTG Travel Awards Asia Pacific

Established in 1995, it is listed on the Singapore Stock

Exchange since 2001. Its recently established B2B division

consists of TAcentre.com and Savio-Staff-Travel, serves the

travel industry and corporate sectors respectively. For more

information please visit www.asiatravel.com


ARELLANO UNIVERSITY 7
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Asiatravel.com is a pan-Asia online hotel and travel

agency. It is supported by a network of operation and customer

services offices in Singapore, Malaysia, Indonesia, Thailand,

Philippines, Hong Kong, China and UAE. It began as a hotel

reservation service, and later expanded into a provider of

other travel reservation services including flights, tours and

hotels. The company offers discounted airfares for all major

airlines, which can be booked on an instant confirmation basis.

Asia Travel is listed on the Singapore Stock Exchange

since 2001. Its recently established B2B division consists of

TAcentre.com and Savio-Staff-Travel, serves the hospitality

industry and corporate sectors.

Asia Travel was Founded 1995, Headquarters is in

Singapore, Key people Boh Tuang Poh (Executive Chairman and

CEO)

Services Offered

Products Online Hotel Reservation

Online Flight Reservation

Online Holiday Packages


ARELLANO UNIVERSITY 8
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

ORGANIZATIONAL CHART

IBP Bldg, Edgardo Angara Wing, Jade Dr, San Antonio,

Pasig, 1605 Metro Manila

Asiatravel Philippines Incorporated

ORNIZATIONAL CHART

DISCUSSION AND FINDINGS


ARELLANO UNIVERSITY 9
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

ASIATRAVEL PHILIPPINES Travel and Tours offers

itineraries for individual and groups of all sizes.

Asiatravel specializes in the Western Pacific Region - the

Philippines, Saipan, Guam, and Palau. It provides a

personalized, friendly and highly professional service

that focuses on the client needs and requirements and

takes time to understand them thoroughly in advance. The

company's mission is to be a leading provider of travel

services and experience to Asia-Pacific islands for

Chinese tourists. It has relationships with more than 550

suppliers in the Philippines and Micronesia, including

hotels and resorts, airlines, land transportation

companies, restaurants and clubs, chambers of commerce,

government agencies, insurance providers, cruise

operators, dive centers, golf courses, and many more.

STRENGTH
ARELLANO UNIVERSITY 10
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Organizational Structure

• People with similar knowledge and skill are grouped

together.

• The superiors are held liable for the whole operations.

• Staffs are highly screened and the heads make sure that

they get not only the best but the staff that gives

extraordinary service to the clients.

Operational System and Procedures

• Proper scheduling of staff shifts

• Excellent supplier relationships

• Proper monitoring of inventory

Facilities and Equipment

• The location is accessible to everyone.

• The equipment is efficient and effective.

• There is enough space for the staff.

• The facility is well-lighted and ventilated.


ARELLANO UNIVERSITY 11
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Uses of Materials and other Resources

• Materials are properly stored and used.

• The wastages of materials at the stage of storage as

well as their movement are kept under control.

Sanitation Procedure and Functions of the Establishment

• Monthly pest control

WEAKNESS
ARELLANO UNIVERSITY 12
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Organizational Structure

• Low year-on-year growth patterns

• No substantial group leader program

Operational System and Procedures

• Aging website with little traffic

• Dependency on particular market

Uses of Materials and other Resources

• Limited financial base compared to the major players in

the industry

• Adequate financial resources and human resources

Sanitation Procedure and Functions of the Establishment

• Bad smell of male comfort room in the corridor.

CONCLUSION
ARELLANO UNIVERSITY 13
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Being able to experience and work in this specific

company, I therefore conclude that the practicum expose us to

different settings of tourism management in order to destroy

our misconceptions in the real world, enlighten us on the

things that we'll be doing on the rest of our lives and learn

more skills or capabilities that will give us a greater edge in

the future. My superior and staff showed me the warmest welcome

and treatment by showing their hospitality.

To sum it up, the practicum I undergone molded me to be

perfectly fitted in the real world or in the real life. All my

knowledge about Travel Agency was enhanced.


ARELLANO UNIVERSITY 14
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

JOURNAL
Date Task/Accomplishment Learned Signature

 Endorsement of
work.
 Airport iPlex
transfer using
iPlex.
 Filling of
documents.
 PRF Rate
 Airport Comparison
and how to
 Rate Transfer
make a PRF
Comparison

 Manila to How to
Vatican Tour, inquire
looking for a quotations
to supplier other Travel
Agency

 Revising of
calling cards.

 Outlook How to scan


(emailing to documents,
Acacia Manila proper way of
Hotel). cancelling of
 Calling to reservation
acacia for in a hotel
retrieving the
travel date.
 Cancelling of
reservation
scan documents
 Inquiring about
availing the
GC.
ARELLANO UNIVERSITY 15
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Revising Communicating
calling cards. well with
 Called Nurture Hotel Staffs
spa, Donatela
hotel etc.

 Arrange cd and How to update


brochures. hotel
 Update hotel database.
database
 Scan documents

 Update hotel Proper way to


database check room
 iPlex availability
through calls
 Check room
and website
availability

 iPlex iPlex and how


 Look for to inquire
Camiguin tour quotations to
operator other Travel
Agency
 Update hotel
database
 Deposit
(Metrobank,
BPI)
 Calls (Eskaya,
Bambike)

 Revise calling
cards
ARELLANO UNIVERSITY 16
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Request for Already


contracted mastered
rates in a communicating
selected hotels well with
in Laoag, Hotel Staffs
Ilocos Norte. and how to
 Call Bambike update hotel
database.
 Update hotel
database
 Filling of
documents
 Filling of Already
documents mastered
 Follow up communicating
request of well with
Contracted Hotel Staffs
rates and compose a
formal email
 Arrange the
documents of
suppliers of
Cebu, Bohol,
Dumaguete, El
Nido, Coron,
PPS and
transportation
for Ms. Jovy

 Look for Hotels Compose a


in Clark, Subic formal email
and Angeles.
 Send email to
request for
contracted
rates.

 Send follow up Already


email of mastered
contracted proper way to
rates to the check room
hotels availability
 Check room through calls
availability of and website
ARELLANO UNIVERSITY 17
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Shangrila
Mactan,
Movenpick Cebu,
Crimson Cebu.

 Filling of Already
documents mastered
 Look for a 50 communicating
rooms in well with
Dumaguete Chinese
Clients
 Scanning of
documents
 Update hotel
database
 Answer
international
call from china

 Inquiry at Already
Masungi mastered
Georeserve iPlex and
iPlex compose a
 Calls formal email
 Email for
follow up

 Send request of Already


contracted mastered how
rates through to inquire
email quotations to
 Answer other Travel
international Agency
call from china
CTRIP
 Call Nathalie
Tours in Cebu
ARELLANO UNIVERSITY 18
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Calls Communicating
 Book flights well with
Hotel Staffs
 Email

 Rate Comparison Rate


 International Comparison
and compose a
 Calls
formal email
 Email

 Calls Proper way to


 Check room check room
availability in availability
selected hotels through calls
at Bohol and website
 Send request
for contracted
rates
 Booking Order How to make a
 Email Booking Order
 Calls
 Filling of
documents

 Calls Compose a
 Booking order formal email
and compose a
 Rate comparison
formal email
 Email

 Scan Already
 Calls mastered
compose a
 Email
formal email
ARELLANO UNIVERSITY 19
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Request for Compose a


contracted formal email
rates in Coron and rate
 Rate comparison comparison

 Check Proper way to


availability of check room
hotels in availability
Bohol, hotel through calls
near Bai and and website
Bayfront
 Rate comparison

 Rate Comparison Already


 Look for hotels mastered rate
in Cebu (near Comparison
in Bai and
Bayfront)

 Follow up Make a
request of request for
Ocular (China Ocular
Agent)
 Call: Henry
Hotel, Marco
Polo, Quest
Hotel, Crown
Regency Towers,
Waterfront.
 Request letter
for Ocular
through email
to Be Resort,
Maribago
Bluewater,
Crimson, Jpark,
Movenpick
ARELLANO UNIVERSITY 20
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Update Hotel Proper way of


database updating
 Scan contracted hotel
rates database
 Fire drill
 Check Proper way to
availability check room
 Booking order availability
through calls
and website
 Europe Tour
inquiry (call)
 Rate Comparison
 Check
Already
availability of
mastered how
Be Mactan,
to inquire
Movenpick,
quotations to
Jpark Island,
other Travel
Crimson,
Agency
Bayfront, Marco
Polo, BW Lex,
Quest Hotel,
Henry Hotel,
Radisson Blu
 Look for Stage
Graphic
Designer and
computer repair
shop
 Rate Comparison
(Hotel del Rio)
 Strong media
Corp. (email), Proper way to
check room
 Check room
availability
availability
through calls
(South Palms,
and website
Be Grand,
Bellevue,
Bluewater
Panglao,
Amorita)
ARELLANO UNIVERSITY 21
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Check Proper way to


availability of check room
El Nido availability
Resorts, El through calls
Nido Cove, Casa and website
Kalaw
 Call Crimson
Manila and look
for Mr. Tony
 Rate Comparison
of Linaw Resort

 Check Proper way to


availability of check room
Two Seasons availability
Bayside, through calls
Sunlight, and website
Sofitel, El
Nido Lagen,
Busuanga Bay
Lodge
 Rate Comparison
(Bohol Sea
Resort)
 Check
Availability
and Send
Booking Order
to Golden
Phoenix
 List down the
2017-2018
Wholesale Rate
Sheet version 3
ARELLANO UNIVERSITY 22
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Request for Compose a


Contracted formal
Rates of Ticao email and
Island, a letter
Antulang Beach of intent
Resort and for Hotel
Tugawe Cove and
resort Resorts or
 Letter of other
intent for T&J Travel
Travel and Agencies
Tours

 Filling of How to
documents inquire
 Rate Comparison quotations to
other Travel
 Request for
Agency
Contracted
Rates
 Check
availability
Inquiry for
tour package at
Batanes Travel
and tours

 Follow up all Already


pending lists mastered
 Check room communicating
availability well with
Hotel Staffs
 Follow up all Communicating
pending lists well with
 Rename all the Hotel Staffs
scanned
documents
ARELLANO UNIVERSITY 23
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Follow up all
pending lists
ARELLANO UNIVERSITY 24
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

DAILY TIME RECORD

___
ARELLANO UNIVERSITY 25
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 26
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 27
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

______300 Hours_______
Total Number of Hours
ARELLANO UNIVERSITY 28
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Company’s Evaluation

Kindly rate the trainee in each criteria according to rating


scale indicated below. Traits which were not observed during
the trainee’s stay in your section because they are not
applicable indicate criteria with NA.

Rating Scale:
95-100 Excellent 80-84 Satisfactory
90-94 Very Good 75-79 Passed
85-89 Good 74 below Failed

Criteria:
Personality/Appearance _________%

 Exhibits god manners and right conduct


 Shows appropriateness in attire
 Well Groomed

Cognitive Aspect _________%

 Aware of his/her functions, requirements and

responsibilities
 Efficient, accurate and thorough in carrying out

his/her duties

 Capable of following instructions


 Communicates effectively in either English or

Tagalog
 Exhibits good judgement

Psychomotor Aspect _________%

 Creativity and functions, requirements is

evident
 Ability to finish work on time
 Skill in the use of tools or equipment
ARELLANO UNIVERSITY 29
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Affective Aspect _________%

 Manifest good and effective public relation with


People within and outside of the department
 Shows courtesy and respect for authority
 Manifest diligence and initiative in his/her

assigned task
 Observes properly break period
 Regularly reports for work
 Punctual

Comments:

__________________________________________________________

__________________________________________________________

__________________________________________________________

_________________________________________________________

Evaluated by:
_______________________________
Signature over Printed Name
ARELLANO UNIVERSITY 30
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Self Evaluation

Kindly rate yourself in each criteria according to rating scale

indicated below. Traits which were not observed during the

trainee’s stay in your section because they are not applicable

indicate criteria with NA.


Rating Scale:
95-100 Excellent 80-84 Satisfactory
90-94 Very Good 75-79 Passed
85-89 Good 74 below Failed
Criteria:
Personality/Appearance _________%

 Exhibits god manners and right conduct


 Shows appropriateness in attire
 Well Groomed

Cognitive Aspect _________%

 Aware of his/her functions, requirements and

responsibilities
 Efficient, accurate and thorough in carrying out

his/her duties
 Capable of following instructions
 Communicates effectively in either English or

Tagalog
 Exhibits good judgement
ARELLANO UNIVERSITY 31
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Psychomotor Aspect _________%

 Creativity and functions, requirements is

evident
 Ability to finish work on time
 Skill in the use of tools or equipment

Affective Aspect _________%

 Manifest good and effective public relation with


People within and outside of the department
 Shows courtesy and respect for authority
 Manifest diligence and initiative in his/her

assigned task
 Observes properly break period
 Regularly reports for work
 Punctual

STUDENT’S INFORMATION SHEET

Name: ___Adic _____Rodnie______Nalix Student Number: 16-00532


PRINT(Last Name)(First Name) (M.I)

City Address: Block 10 Lot 20 Arcadia Street North Olympus


Subdivision Novaliches Quezon City

Provincial Address: Barangay Lawaan-1, Paranas (Wright), Samar


Birth Date: __03/09/1997__Birth Place: Paranas (Wright), Samar

Gender: _Male_ Status: __Single__ Age: _22_ Height: __173 cm__


Weight: __68___

Elem. School Graduated from: Lawaan Elementary School________

School Address: Barangay Lawaan-1, Paranas (Wright), Samar___


ARELLANO UNIVERSITY 32
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Year Graduated: ______2010___ Academic Honor/s: _____________

High School Graduated from: ____Samar National School_________

School Address: San Roque Street, Catbalogan City Proper, 6700


Samar

Year Graduated: ___2014______ Academic Honor/s: _____________

Other Honor/s Obtained: _____________________________________

Reason of Choosing this course:__I want to travel____________


_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Hobbies: ___Watching Movies, Traveling, and reading books.


_____________________________________________________________
_____________________________________________________________
_____________________________________________________________

Organization/s Affiliated with (indicate Position):

_____________________________________________________________

Father’s Name: Deodito Adic Mother’s Name: Menilia Adic______

Address: Barangay Lawaan-1, Paranas (Wright), Samar__________

Occupation:_______________________/__________________________
(Father) (Mother)

Guardian’s Name: _Roselyn Adic_ Contact Number: _09561272625_


ARELLANO UNIVERSITY 33
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

PARENT/GUARDIAN PERMISSION

Date: _________________

To Whom It May Concern:

THIS IS TO AUTHORIZE AND GRANT PERMISSION to my


son/daughter/dependent: MR./MS. _Rodnie Nalix Adic____, a
BSTOURISM student of Arellano University to have his/her On-job
training at __AsiaTravel Philippines____ located in __ IBP
Bldg, Edgardo Angara Wing, Jade Dr, San Antonio, Pasig, 1605
Metro Manila.

I HEREBY CERTIFY THAT I have firmly advised my


son/daughter/dependent to always act with due diligence,
ARELLANO UNIVERSITY 34
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

safety, and care endeavoring at all times to see to it that


his/her conduct during entire affair/activity shall establish,
maintain and contribute to his/her personal security and
protection and those of the other participants of the activity.

I HEREBY HOLD THE UNIVERSITY, its officers, teachers and


advisers, free and harmless from any and all claims by
fortuitous events or other causes or factors beyond their
control.
_________________________
PARENT/GUARDIAN
(Signature over Printed Name)

CERTIFICATES
ARELLANO UNIVERSITY 35
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 36
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

DOCUMENTATION
ARELLANO UNIVERSITY 37
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 38
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 39
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 40
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

OTHER ATTACHMENT/S
ARELLANO UNIVERSITY 41
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 42
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 43
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

CHED MEMORANDUM ORDER (CMO)


NO.23
Series of 2009

GUIDELEINES FOR STUDENT INTERNSHIP PROGRAM IN THE PHILIPPINES

FOR ALL PROGRAMS WITH PRACTICUM SUBJECT

In accordance with the pertinent provision of RA 7722,

otherwise known as the “Higher education Act of 1994”, and

pursuant to Commission en banc Resolution No. 148, date April

19, 2009 the following guidelines for the Student Internship

Program in the Philippines for all programs with practicum

subject are hereby adopted in the information, guidance and

compliance of all concerned.


ARELLANO UNIVERSITY 44
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Article I
GUIDING PRINCIPLES

Section 1. The Commission on Higher Education is mandated to

develop and promote policies, systems, procedures and programs

that address globalization, changing, policies, and

liberalization of trade in goods and services. CHED shall

require student exchange and establishment by HEL’s of string

linkages with business and industry to promote and provide

students with competitive skills and attitudes for employment.

Section 2. In order to promote the well being of the tertiary

students, guarantee quality of their learning and exposure and

ensure their safety while undergoing practicum and considering

the nature of the Program, CHED issues these Guidelines for

Student Internship Program In The Philippines.

Article II
ARELLANO UNIVERSITY 45
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

OBJECTIVES
Section 3. General Objectives

The Program aims To:


 Provide tertiary students enrolled in Higher Education

Institution (HEIs) in the Philippines the opportunity to

acquire practical knowledge, skills, and desirable

attitudes and values in reputable

establishments/industries in our country;


 Enhance the student s’ work competitiveness, and

discipline as they relate to people in work place;


 Promote the competitiveness of students trough their

training;
 Strengthen and enrich the degree programs in HEIs
 Provide opportunities to learn from and network with

experienced professionals;
 Handle new challenges and complex or problems; and
 Identify future career directions and become candidates

for future job opening.

Article III
SCOPE AND COVERAGE

Section 4. This program shall be applicable to all qualified

tertiary students who have enrolled in recognized higher

education programs.

Article IV
IMPLEMENTING GUIDELINES
ARELLANO UNIVERSITY 46
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Section 5. Requirements for Parties Involved.


Host Training Establishment (HTE)
 HTE must duly licensed and registered

institutes/establishments in the Philippines. They

must provide appropriate training program for the

students trainee and must follow the Training Manual

or Plan; and
 HTE must follow the evaluation system of students

performance provided by HEI.

Student Trainee/Intern

 Students trainee/intern possess the following minimum

qualifications:

1. Must be enrolled in a Philippine higher education

institution;
2. At least 18 years old;
3. Enrolled in practicum or equivalent subjects, at

least 3rd year (2nd semester) or 4th curricular year;


4. Passed pre-practicum requirements;
5. In good academic standing and completed all pre-

requisite subjects;
6. The trainee shall be physically, mentally, and

emotionally fit, as contained in the physical and


ARELLANO UNIVERSITY 47
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

psychological examination certified by DOH

accredited clinics and hospitals;


7. Articulate in the language used by the HTE;

Has consent from parents/guardian; and

8. Has finished at least 90% of his/her academic

requirements or has passed and taken all his/her

major (professional) subjects.

 Transferees and/or students who have graduated or

completed another degree program and are enrolled in

a second program must completed at least two semester

with 12 units of professional subjects per semester

in the accepting HEI before undergoing internship.

Host Training Establishment (HTE)

 Facilitate the processing of the documents of the

students trainee/intern in coordinating with the

higher education institutions;


 Provides Supervised Applied Learning Experience for

students trainees in accordance with agreed Training

Manual/Plan and schedule of activities;


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SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Assigns a competent Faculty SIPP Coordinator

responsible for the implementation of all phases of

the Training Plan;


 Conduct a post training review and evaluation of the

program and the performance as well as with the

partner HEI;
 Issue Certificate of Completion of the student

trainees two weeks after the completion of training;

and
 May provide necessary incentives to the student

trainee as contained in the MOA, such as free duty

meals, travel allowance and uniform, if possible.

Student Trainees/Interns

 Sign and comply with the provisions of the contract,

at all times with the rules and regulations of the

HTE, CHED and the HEI;


 Complete the agreed duration of his/her internship;
 Undergoes the required orientation/training program

conducted by the HEI and HTE;


 Submit a monthly journal of practicum experiences

describing his/her training activities, problem/s

encountered, and reflections on the training

experience to the Faculty SIPP Coordinator; and


 Sign the acceptance letter and/or training contract.
ARELLANO UNIVERSITY 49
Jose Abad Santos Campus
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SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Parent/guardian or spouse
 Co-signs the Training Contract to manifest approval

or consent to the training of their child/spouse; and


 Issue waiver duly signed by parents and guardians.

Section 7. Monitoring and Evaluation

The monitoring and evaluation of the performance of the student

trainees shall be done by both the HEI and the HTE. The Faculty

SIPP Coordinator and or Dean of the HEI should use standard

procedures, instruments and methodologies such as observations,

monthly reports, and interviews or conferences to the students.

 At the end of the training period, the HTE shall

transmit to the HEI the following documents:

1. Certificate of completion;
2. Duly accomplished evaluation sheet; and
3. Other pertinent reports, information, and/or

documents which may be included for purposes of

describing students performances.


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Jose Abad Santos Campus
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SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 The Faculty SIPP Coordinator’s report including the

HTE evaluation report will be the basis of the

student’s final grade.


 A student whose contract was terminated due to

resignation or other causes shall be given a final

grade on the basis of school’s grading system after

considering the circumstances surrounding such

termination.
 Concerned HEI shall strictly monitor compliance of

these guidelines.

Section 8. Duration of the Internship Training

The internship program shall be in accordance with the approved

curriculum.

Section 9. Fee

The HEIs shall follow the approved student practicum fee. In no

case shall the school charge the student fees other than the

approved/prescribed fee or other school fees not duly noted by

CHED.
ARELLANO UNIVERSITY 51
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Section 10. Offenses

Violations by Host Training Establishment (HTE)

Any HTE that shall be found to have committed the

following violations of these guidelines shall be meted with

the appropriate sanctions stated in Sec. 11:

 Changing provisions of signed Training Contract

without the consent of the student trainee and HEI;


 Non-compliance with prescribed Training Manual or

Plan;
 Placing student trainees n unsuitable training

venues;
 Withholding practicum reports of students trainees;

and
 Such other acts similar or analogous to the foregoing

that is in violations of the provisions herein.


ARELLANO UNIVERSITY 52
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Section 11. Sanctions.

In order to ensure compliance with the guidelines and

regulations stated in this CMO, the Commission en Banc may,

upon the recommendation of the CHED Legal Services, impose the

following sanctions depending on the nature and seriousness of

the violation or non-compliance of Higher Education Institution

and Host Training Establishment for any of the violations

stated in Section 10.

Any HEI found guilty of violating any of the provisions

contained in these guidelines may be subjected to following

sanctions:

 1st Offenses, a written warning;


 2nd Offenses, suspension for a period of time

determined by the Commission en Banc; and


 3rd Offenses, revocation or downgrading of the

recognition status of the program.

The HEI may be required to submit a corrective plan of action

design to address the violations committed by the HEI.

Section 12. Investigation of Complaints


ARELLANO UNIVERSITY 53
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

 Upon receipt by CHED-OSS of complaints or reports on

alleged student exploitation or abovementioned

violations, the same shall be immediately referred to

the CHED Legal Service for appropriate action,

following prescribed procedures instituted by the

same.
 HEI while under investigation for alleged violations

of these guidelines may be suspended from accepting

incoming freshmen in that particular program by the

CHED Chairman.

Article V
EFFECTIVITY

Section 13. These guidelines shall apply immediately to

Entities/Parties presently implementing practicum/intern

program in the Philippines and shall take effect 15 days from

publication in a newspaper of general circulation or in the

Official Gazette.
ARELLANO UNIVERSITY 54
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Bibliography

https://www.asiatravel.com/
ARELLANO UNIVERSITY 55
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

Resume / CV
ARELLANO UNIVERSITY 56
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT

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