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Practicum Manual 2018
Practicum Manual 2018
ON
ASIATRAVEL PHILIPPINES
IBP Bldg, Edgardo Angara Wing, Jade Dr, San Antonio, Pasig,
Of
Submitted to:
Dr.Florenitte C. De Guzman
Submitted by:
09356293693
Summer 2018
ARELLANO UNIVERSITY 2
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
PRACTICUM
MANUAL
ARELLANO UNIVERSITY 3
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
TABLE OF CONTENTS
Pages
I. ACKNOWLEDGEMENT 5
II. INTRODUCTION
A. History
B. Mission and Vision
C. Services Offered
D. Branches
III. ORGANIZATIONAL CHART
IV. DISCUSSION OF FINDINGS AND ANALYSIS
V. STRENGTH IN TERMS OF THE FOLLOWING
A. Organizational Structure
B. Operational System and Procedures
C. Facilities and Equipment’s
D. Uses of Materials and Other Resources
E. Sanitation Procedures and Practices of
the Establishment
VI. WEAKNESS
A. Organizational Structure
B. Operational System and Procedures
C. Facilities and Equipment’s
D. Uses of Materials and Other Resources
E. Sanitation Procedures and Practices of
the Establishment
VII. CONCLUSION
VIII. APPENDICES
A. JOURNAL
B. DAILY TIME RECORD
C. COMPANY’S EVALUATION
D. SELF EVALUATION
E. STUDENT’S INFORMATION SHEET
F. PARENT/GUARDIAN PERMISSION
G. CERTIFICATE
H. DOCUMENTATION
I. CHED MEMORANDUM ORDER (CMO) NO.23 SERIES
ARELLANO UNIVERSITY 4
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
OF 2009
IX. BIBLIOGRAPHY
A. WEBSITE, OTHER SOURCES
B. RESUME / CV
ACKNOELEDGEMENT
ARELLANO UNIVERSITY 5
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
day, for the guidance and good health, for the Graces and
way from the very beginning and for showing your unconditional
spiritually.
INTRODUCTION
ARELLANO UNIVERSITY 6
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
includes the Best Online Travel Agency 2016, for the 4th
CEO)
Services Offered
ORGANIZATIONAL CHART
ORNIZATIONAL CHART
STRENGTH
ARELLANO UNIVERSITY 10
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Organizational Structure
together.
• Staffs are highly screened and the heads make sure that
they get not only the best but the staff that gives
WEAKNESS
ARELLANO UNIVERSITY 12
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Organizational Structure
the industry
CONCLUSION
ARELLANO UNIVERSITY 13
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
things that we'll be doing on the rest of our lives and learn
JOURNAL
Date Task/Accomplishment Learned Signature
Endorsement of
work.
Airport iPlex
transfer using
iPlex.
Filling of
documents.
PRF Rate
Airport Comparison
and how to
Rate Transfer
make a PRF
Comparison
Manila to How to
Vatican Tour, inquire
looking for a quotations
to supplier other Travel
Agency
Revising of
calling cards.
Revising Communicating
calling cards. well with
Called Nurture Hotel Staffs
spa, Donatela
hotel etc.
Revise calling
cards
ARELLANO UNIVERSITY 16
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Shangrila
Mactan,
Movenpick Cebu,
Crimson Cebu.
Filling of Already
documents mastered
Look for a 50 communicating
rooms in well with
Dumaguete Chinese
Clients
Scanning of
documents
Update hotel
database
Answer
international
call from china
Inquiry at Already
Masungi mastered
Georeserve iPlex and
iPlex compose a
Calls formal email
Email for
follow up
Calls Communicating
Book flights well with
Hotel Staffs
Email
Calls Compose a
Booking order formal email
and compose a
Rate comparison
formal email
Email
Scan Already
Calls mastered
compose a
Email
formal email
ARELLANO UNIVERSITY 19
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Follow up Make a
request of request for
Ocular (China Ocular
Agent)
Call: Henry
Hotel, Marco
Polo, Quest
Hotel, Crown
Regency Towers,
Waterfront.
Request letter
for Ocular
through email
to Be Resort,
Maribago
Bluewater,
Crimson, Jpark,
Movenpick
ARELLANO UNIVERSITY 20
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Filling of How to
documents inquire
Rate Comparison quotations to
other Travel
Request for
Agency
Contracted
Rates
Check
availability
Inquiry for
tour package at
Batanes Travel
and tours
Follow up all
pending lists
ARELLANO UNIVERSITY 24
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
___
ARELLANO UNIVERSITY 25
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 26
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 27
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
______300 Hours_______
Total Number of Hours
ARELLANO UNIVERSITY 28
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Company’s Evaluation
Rating Scale:
95-100 Excellent 80-84 Satisfactory
90-94 Very Good 75-79 Passed
85-89 Good 74 below Failed
Criteria:
Personality/Appearance _________%
responsibilities
Efficient, accurate and thorough in carrying out
his/her duties
Tagalog
Exhibits good judgement
evident
Ability to finish work on time
Skill in the use of tools or equipment
ARELLANO UNIVERSITY 29
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
assigned task
Observes properly break period
Regularly reports for work
Punctual
Comments:
__________________________________________________________
__________________________________________________________
__________________________________________________________
_________________________________________________________
Evaluated by:
_______________________________
Signature over Printed Name
ARELLANO UNIVERSITY 30
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Self Evaluation
responsibilities
Efficient, accurate and thorough in carrying out
his/her duties
Capable of following instructions
Communicates effectively in either English or
Tagalog
Exhibits good judgement
ARELLANO UNIVERSITY 31
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
evident
Ability to finish work on time
Skill in the use of tools or equipment
assigned task
Observes properly break period
Regularly reports for work
Punctual
_____________________________________________________________
Occupation:_______________________/__________________________
(Father) (Mother)
PARENT/GUARDIAN PERMISSION
Date: _________________
CERTIFICATES
ARELLANO UNIVERSITY 35
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 36
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
DOCUMENTATION
ARELLANO UNIVERSITY 37
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 38
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 39
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 40
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
OTHER ATTACHMENT/S
ARELLANO UNIVERSITY 41
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 42
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
ARELLANO UNIVERSITY 43
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Article I
GUIDING PRINCIPLES
Article II
ARELLANO UNIVERSITY 45
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
OBJECTIVES
Section 3. General Objectives
training;
Strengthen and enrich the degree programs in HEIs
Provide opportunities to learn from and network with
experienced professionals;
Handle new challenges and complex or problems; and
Identify future career directions and become candidates
Article III
SCOPE AND COVERAGE
education programs.
Article IV
IMPLEMENTING GUIDELINES
ARELLANO UNIVERSITY 46
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
or Plan; and
HTE must follow the evaluation system of students
Student Trainee/Intern
qualifications:
institution;
2. At least 18 years old;
3. Enrolled in practicum or equivalent subjects, at
requisite subjects;
6. The trainee shall be physically, mentally, and
partner HEI;
Issue Certificate of Completion of the student
and
May provide necessary incentives to the student
Student Trainees/Interns
Parent/guardian or spouse
Co-signs the Training Contract to manifest approval
trainees shall be done by both the HEI and the HTE. The Faculty
1. Certificate of completion;
2. Duly accomplished evaluation sheet; and
3. Other pertinent reports, information, and/or
termination.
Concerned HEI shall strictly monitor compliance of
these guidelines.
curriculum.
Section 9. Fee
case shall the school charge the student fees other than the
CHED.
ARELLANO UNIVERSITY 51
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Plan;
Placing student trainees n unsuitable training
venues;
Withholding practicum reports of students trainees;
and
Such other acts similar or analogous to the foregoing
sanctions:
same.
HEI while under investigation for alleged violations
CHED Chairman.
Article V
EFFECTIVITY
Official Gazette.
ARELLANO UNIVERSITY 54
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Bibliography
https://www.asiatravel.com/
ARELLANO UNIVERSITY 55
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT
Resume / CV
ARELLANO UNIVERSITY 56
Jose Abad Santos Campus
3058 Taft Avenue, Pasay City
SCHOOL OF HOSPITALITY AND TOURISM MANAGEMENT