Intel Optane Installation Guide

Intel® Optane™ Memory M and H Series
Installation Guide
May 2019
Revision 5
Document Number: 571964-005US

Intel® Optane™ Memory
Revision History
Revision Number Description Revision Date
001  Initial release October 2016
002  Section 3.2.1, removed reference to Intel’s NUC utility June 2018
 Added Intel® Optane™ Memory and Storage Management application and Intel®
003 April 2019
Optane™ Memory H Series
004  Added detailed content on the Data Drive Acceleration capability May 2019
 Updates to Intel® Optane™ memory H Series’ Enable Acceleration process
005 May 2019
 Minor formatting changes
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Installation Guide May 2019

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Contents
1 Overview ..............................................................................................................................................................................................4
1.1 About this Document ....................................................................................................................................................................................... 4
1.2 Minimum Requirements ................................................................................................................................................................................. 4
Hardware......................................................................................................................................................................................... 4
Driver/BIOS .................................................................................................................................................................................... 5
Operating System ...................................................................................................................................................................... 6
2 Intel® Optane™ Memory SW/Driver Package.............................................................................................................................8
2.1 Intel® Optane™ Memory and Storage Management Application ........................................................................................... 8
Enabling Acceleration ............................................................................................................................................................. 9
Disabling Acceleration ......................................................................................................................................................... 13
Uninstalling the Application ............................................................................................................................................. 15
2.2 Intel® Optane™ Memory Application .................................................................................................................................................... 17
Platforms Starting in AHCI mode (Intel® Optane™ Memory M Series Only) ........................................ 17
Platforms Starting in Intel® RST Premium Mode ................................................................................................. 21
Enabling Acceleration .......................................................................................................................................................... 25
2.3 Intel® Rapid Storage Technology Application ................................................................................................................................ 34
Enabling Acceleration .......................................................................................................................................................... 38
3 Additional Features/Capabilities ............................................................................................................................................... 48
3.1 Data Drive Acceleration (DDA) ................................................................................................................................................................. 48
Hardware/Software Requirements .............................................................................................................................. 48
Enable/Disable Acceleration ............................................................................................................................................ 48
3.2 Pinning.................................................................................................................................................................................................................... 49
4 Troubleshooting ............................................................................................................................................................................. 50
4.1 Device Detection Issues ............................................................................................................................................................................... 50
4.2 Cache Rebuild Occurs On Reboot ......................................................................................................................................................... 50
4.3 Intel® Optane™ Memory Application Installation Failures ....................................................................................................... 51
Unsupported CPU .................................................................................................................................................................. 51
Unsupported Chipset ........................................................................................................................................................... 51
Unsupported Operating System ................................................................................................................................... 52
Unsupported BIOS ................................................................................................................................................................. 52
Unsupported System Drive .............................................................................................................................................. 53
Error Checking System Compatibility ........................................................................................................................ 55
Intel® Rapid Storage Technology is Already Installed ...................................................................................... 56
Intel® Optane™ Memory is Currently Enabled ....................................................................................................... 57
4.4 Hardware Failure .............................................................................................................................................................................................. 57
Fast Media Missing At Boot ............................................................................................................................................... 57
Slow Media Missing At Boot ............................................................................................................................................. 58
Media Failure and Data Recovery.................................................................................................................................. 58
Media Replacement Procedure...................................................................................................................................... 58
5 Windows Recovery Environment .............................................................................................................................................. 60
5.1 Preparing the Windows* 10 OS Recovery (Advanced) .................................................................................... 60
May 2019 Installation Guide

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1 Overview
Intel® Optane™ memory is a system acceleration solution that can be used to increase responsiveness on
supported Intel platforms. This solution uses the PCIe NVMe media that is based on Intel® Optane™ technology,
along with the Intel® Rapid Storage Technology (Intel® RST) driver. It is a dual-media solution (fast media for
caching + slow media for storage capacity) that is presented to the host OS as a single SSD.
When this new memory media is installed between the processor and slower storage media, the computer can
store commonly used data and programs closer to the processor. In doing so, Intel® Optane™ memory accelerates
your computer’s access to frequently used documents, pictures, videos and application files and remembers
them even after you power it off.
1.1 About this Document

This document provides the platform requirements and installation process for Intel® Optane™ memory products.
Including available applications to manage these devices and the following products:
 Intel® Optane™ memory / Intel® Optane™ memory M-series products when paired with a SATA “slow
media” drive (HDD, SSHD, SATA SSD) and
 Intel® Optane™ memory H10 with solid state storage (or Intel® Optane™ memory H-series). This device
contains Intel® Optane™ memory media and Intel® QLC 3D NAND media on the same drive
NOTE:
 Differences between the setup and settings that apply to only one of the products above will be noted
 The Intel® Optane™ memory H-series is only available as part of a complete system purchased through
your local retailer/online system vendor.
o When purchased, the system will be configured and enabled properly to ‘pair’ the Intel®
Optane™ memory portion of the device with the Intel® QLC 3D NAND portion of the device
o If there are issues or a need to disable acceleration it is recommended to work with your
system vendor due to customizations specific to the platform
o Details provided in this document are for reference for experienced users only
1.2 Minimum Requirements

Hardware
Intel® Optane™ Memory / Intel® Optane™ Memory M-Series
For the latest platforms supported please visit
https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-
memory.html
1. The system should contain at least the minimum system memory required by the operating system.
Consult the computer system and OS vendor for more details.
2. Fast media (cache device): Only one Intel® Optane™ technology NVMe memory module.
 An M.2 connector is required for the Intel® Optane™ memory module; it can be down on the
motherboard or on a PCIe adapter card plugged into a remapped PCIe x2 or x4 slot.

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3. Slow media (disk to be accelerated): Only a single pass-through disk can be accelerated.
The acceleration of RAID volumes or other multiple disk configurations is not supported.
Please see below for supported slow media options:
 SATA HDD – single pass-through
 SATA SSD – single pass-through
 SSHD – single pass-through
Note:
 Slow media can contain the Operating system (“System Drive Acceleration”) or only data (“Data Drive
Acceleration”/DDA)
 Only one Intel® Optane™ memory volume is allowed per system. If more than one volume is detected
during boot, the second volume will be placed offline.
Intel® Optane™ Memory H Series

This product is only available as part of a complete system purchased through your local retailer/online system
vendor. For a sampling of some products available please visit:
https://www.intel.com/content/www/us/en/products/memory-storage/optane-memory/optane-memory-h10-
solid-state-storage.html
When purchased, the system will be configured and enabled properly to ‘pair’ the Intel® Optane™ memory portion
of the device with the Intel® QLC NAND portion of the device.
If there are issues or a need to disable acceleration, (reinstall the OS, Backup data, etc), it is recommended to
work with your system vendor due to customizations specific to the platform before beginning.
Details provided in this document are for reference for experienced users only.
1. The system will contain the Intel® Optane™ memory H Series device. It contains both the “fast media” and
“slow media” on the same module.
a. The module will be located in an M.2 connector that supports PCIe x4. This slot will NOT be
remapped in the system BIOS (see Section 1.2.2.2)
b. Note: Until acceleration is enabled (as defined in Section 2.1.1) the operating system will show both
portions of the device as individual storage devices. Using the module in this state is not validated or
supported; results are not guaranteed.
2. The device cannot be used to accelerate storage devices other than the Intel® QLC 3D NAND present on
the device.
Note: The slow media (on the Intel® Optane™ memory H Series) can contain the Operating system (“System Drive
Acceleration”) or only data (“Data Drive Acceleration”/DDA)
Note: Only one Intel® Optane™ memory volume is allowed per system. If more than one volume is detected
during boot, the second volume will be placed offline.
Driver/BIOS
Intel® Optane™ Memory / Intel® Optane™ Memory M-Series
1. UEFI-compliant system BIOS that includes the Intel® Rapid Storage Technology (Intel® RST) pre-OS UEFI
driver version 15.5.0.2875 release or later
Note: For best compatibility, Intel recommends having the same baseline (i.e. 15.x) pre-OS driver in the system
BIOS as the Intel® RST Windows runtime driver version (see item 4 below).
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2. Intel BIOS SATA controller mode set to “Intel® RST…”

3. Hardware Remapping enabled on the PCIe slot connecting the Intel® Optane™ technology NVMe memory
module
a. Be aware that this setting will not be present in the system BIOS until the module is
installed/detected in the motherboard.
b. Consult the system manufacturer’s user guide/support site for what this setting is called as it may
vary from vendor to vendor
4. Intel® RST Windows* runtime driver version 15.5.0.1051 release or later
Notes:
 The Intel® Optane™ Memory and Storage Management application (see Section 2.1) requires driver version
16.8.x or later
 The latest driver can be found here: https://downloadcenter.intel.com/download/28650?v=t
Intel® Optane™ Memory H Series

1. UEFI-compliant system BIOS that includes the Intel® Rapid Storage Technology (Intel® RST) pre-OS UEFI
driver version 17.x release or later
Note: For compatibility with this series, the pre-OS driver (i.e. 17.x) in the system BIOS must be the same baseline
as the Intel® RST Windows runtime driver version (see bullet 4).
2. Intel BIOS SATA controller mode set to “Intel® RST…”

3. Hardware Remapping Disabled on the PCIe slots (there will be two PCIe x2 storage devices detected until
they are ‘paired’ in the operating system)
a. Be aware that this setting will not be present until the module is installed/detected in the system
b. Consult the system manufacturer’s guide/support site for more information
4. Intel® RST Windows* runtime driver version 17.x release or later
Note: The latest driver can be found here: https://downloadcenter.intel.com/download/28650?v=t
Operating System
Microsoft Windows* 10 x64 bit (Version 1703/Build 15063) or later required
Note: The Intel® Optane™ Memory and Storage Management application (see Section 2.1) requires Microsoft
Windows 10 x64 bit (Version 1803/Build 17134) or later.
Additional Requirements:
1. Ensure the system BIOS is in UEFI mode with CSM disabled before installing the operating system
a. Installation in UEFI mode will result in the drive partition being set to GPT which is required. MBR
partitions are not supported.
b. Note: All drives in the volume must be GPT partition structure. To check you can do the following:
1. Press “Windows Key” on the keyboard + x
2. Select “Run”
3. Type ‘msinfo32’
4. Under System Summary select BIOS Mode
2. Drive type Basic
a. Dynamic type drives are not supported

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3. When installing the Windows OS, make sure to leave an “Unallocated” space with a minimum of 5 MB at
the end of the disk (max LBA).
a. This space is required for any drive that is being accelerated (i.e. the System Disk or Data Drive)

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2 Intel® Optane™ Memory SW/Driver Package
2.1 Intel® Optane™ Memory and Storage Management Application

This section provides an overview of the steps to configure Intel® Optane™ memory capable devices with the
Intel® Optane™ Memory and Storage Management application on a computer with the operating system already
installed on a platform that meets the requirements outlined in Section 1.2.
The Intel® Optane™ Memory and Storage Management application supports more capabilities then just
acceleration with Intel® Optane™ memory capable devices. This document will only focus on capabilities related
to Intel® Optane™ memory.
Note: This application is only available through the Microsoft Store, there are no downloads available on the
Intel support site.
Intel® RST Windows driver must be installed before the Intel® Optane™ Memory and Storage Management
application can be installed.
1. Go to https://downloadcenter.intel.com/download/28650?v=t and select/download the ‘f6flpy-x64.zip’
package.
2. Unzip the package to a location you will remember. Browse to the location if necessary.
3. Install the drive using the right click method.
a. Right click on the iaStorAC.inf file and select ‘Install’ from the drop down menu.
4. Restart the computer to complete the installation.
Download/install the application:
1. Navigate to and open the Microsoft Store application (Press the Windows key and type ‘Microsoft Store’)
2. In the Search field at the top of the screen type ‘Intel Optane Memory and Storage Management’ and
select the application
3. If your system contains the proper requirements you will be able to download and install.
In order to download the software, Windows* 10 x64 bit (Version 1803) or later must be installed. You can
check this by doing the following (The Store should also tell you if these requirements are met.)
a. Press the ‘Windows key + x’ on the keyboard
b. Select Run
c. Type ‘winver’
4. Read and Accept the license, and the installation should be complete.

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Note: After the installation is complete, when launching the application, you may encounter the following error
message.
In some operating system versions this error may occur when the application is not ‘Run as Administrator’. To run the
application as Administrator:
1. Press the Windows key and locate the application (this may be under the Intel folder)
2. Right-click on the application
3. Select More in the drop over menu
4. Select Run as Administrator in the resulting menu
In later versions of the operating system, such as Windows 10 (Version 1809) and later, these extra steps are not
required to run the application.
Enabling Acceleration
The images below are with the Intel® Optane™ memory H10 with solid state storage in the system. For Intel®
Optane™ memory M Series products (accelerating SATA ‘Slow’ drives) the non-Intel® Optane™ memory device
would be listed as the corresponding supported SATA drive; PCIe SSD’s are not supported for acceleration with
these devices.
Note: When enabling acceleration on the Intel® Optane™ memory H Series in a mobile platform, it is required
that the system be plugged in (using AC power)
1. Once the application opens you will see the storage devices and volumes currently contained in the
system in the ‘Manage’ tab.
2. Navigate to the ‘Intel® Optane™ Memory’ tab, where you will see the current state of the volume. The
drop down menu will display the available Intel® Optane™ memory combinations that can be selected.
a. If the word (SYSTEM) appears beside the compatible drive to be accelerated, this indicates that
the operating system is installed on that device.

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3. Select the ‘Enable Intel® Optane™” button:
4. Confirm understanding that all data will be removed from the Intel® Optane™ memory, select ‘Enable’:

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5. Acceleration is being enabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being
‘paired’ into a single volume.
6. A restart is required once volume creation is complete; do so by selecting ‘Restart’.
a. If the module contains at least 32GB of Intel® Optane™ memory capacity, just before entering the OS you
may see a screen that shows some finishing details of the enabling process. This is related to the
scheduling of data cache and is not supported on 16GB devices.

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7. After rebooting the system, enter the application and the volume will be shown in the Manage and Intel®
Optane™ Memory tab.
a. The volume will also be shown in the OS-related applications such as Device Manager and
Disk Management. The individual drives will no longer be visible in these windows.

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If you are using a device with 32GB or more Intel® Optane™ memory capacity, additional features such as Pinning and
Optimization (cache) scheduling will be available. For these devices the ‘Intel® Optane™ Memory’ page will look similar to the
following image:
Disabling Acceleration
The images below are with the Intel® Optane™ memory H10 with solid state storage in the system. For Intel®
Optane™ memory M Series products (accelerating SATA ‘Slow’ drives), the non-Intel® Optane™ memory device
would be listed as the corresponding supported SATA drive, as PCIe SSD’s are not supported for acceleration
with these devices.
1. Navigate to the ‘Intel® Optane™ Memory’ tab and select ‘Disable’:

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2. Confirm that you wish to disable acceleration; select ‘Disable’.
3. Acceleration is being disabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being
separated (un-paired).

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4. Once complete, select ‘Restart’.
Uninstalling the Application

1. Verify that acceleration has been disabled before uninstalling the user interface (UI).

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2. Right-click on the Windows start menu and select ‘Apps and Features’.
3. Search for ‘Optane’ and select ‘Uninstall’.
4. Once complete, a system restart is required.

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2.2 Intel® Optane™ Memory Application

This section provides an overview of steps to configure Intel® Optane™ memory with the Intel® Optane™ Memory
application on a computer that already contains the Windows* 10 Operating System. Some motherboards may
require a system BIOS update before the Intel® Optane™ memory SW/driver package can be installed. Consult the
Motherboard vendor’s support website for the latest Intel® Optane™ memory supported system BIOS.
Platforms Starting in AHCI mode (Intel® Optane™ Memory M Series Only)

If the system BIOS supports SATA mode switching, the installer will automatically switch the system from AHCI to
‘Intel® RST Premium and System Acceleration with Intel® Optane™ Technology’ if required. If the system BIOS
does not support this, there will be error indicating the system BIOS is unsupported.
If this automated feature is not supported, you’ll be required to backup all system data and reinstall the operating
system with the BIOS settings as noted in section 1.2.2
Note: This automated feature will only attempt to update the SATA mode setting and enable Hardware
remapping on the PCIe port that contains the Intel® Optane™ memory M series module. As noted in section 1.2.3
it is also a requirement that the partition structure on the to-be-accelerated drive be GPT. If the Boot mode in the
BIOS was set to ‘Legacy’ at the time of installation, the partition structure will be MBR and acceleration will not be
possible until this is converted to GPT.
For more information see: https://www.intel.com/content/www/us/en/support/articles/000024558/memory-
and-storage/intel-optane-memory.html
Warning: Once the installer changes the SATA controller mode to ‘Intel® RST Premium and System Acceleration
with Intel® Optane™ Technology’ mode, DO NOT change the SATA controller mode back to ‘AHCI’. Doing
so will prevent Intel® Optane™ memory from functioning properly and the system may not boot.
1. Go to https://downloadcenter.intel.com/download/28649?v=t and select the most recent
‘SetupOptaneMemory.exe’ package (this includes the driver and application)
2. Run the executable, click ‘Next’ to continue

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3. The following message indicates that the system’s SATA controller is configured in ‘AHCI’ mode. This
screen informs the user that it will be automatically switching the SATA controller to RST Premium
Mode. Click ‘Next’ to continue.
4. The following dialog box requires the user to read and accept the License Agreement. The user must
check the ‘I accept...’ box in order to click ‘Next’ and continue.

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5. The following message allows the user to select where the software files will be loaded on the system.
The user can either navigate to a location using the ‘Change...’ button, or use the default provided. The
user must click ‘Next’ to continue the installation.
6. The following window shows the progress of the installation.

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7. At this point in the installation process, the system will need to restart. During this time, the system will
boot into Safe Mode where the system BIOS settings will be changes from AHCI to RST Premium mode
and enable Hardware Remapping for the port in which the module is installed.
8. After the system restarts, the installation will continue in safe mode and the progress window below
appears on the screen. Once the installation has completed, the system will automatically restart.

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9. At this time, the system will boot back into the Windows OS and the Intel® Optane™ Memory application
will launch. This may take several minutes to launch, or the user may launch it manually by searching for
“Intel® Optane™ Memory” in the Windows file search. At this point, the user must click ‘Next’ in order to
finish enabling Intel® Optane™ memory.
Platforms Starting in Intel® RST Premium Mode

For successful installation all the requirements noted in Section 1.2 must be met.
‘SetupOptaneMemory.exe’ package (this includes the driver and application)
2. Run the executable. Click ‘Next’ to continue.

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3. The following screen informs the user that the driver may be used to control which drive the
computer boots from. Click ‘Next’ to continue.
4. The following screen requires the user to read and accept the License Agreement. The user must check
the ‘I accept...’ box in order to click ‘Next’ and continue.

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5. The following dialog box allows the user to select where on the system the software files will be loaded.
The user can either navigate to a location using the ‘Change...’ button, or use the default provided. The
user must click ‘Next’ to continue the installation.
6. The following screen appears, showing the progress of the installation.

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7. At this point in the installation process, the system will need to restart.
8. Once the system has completed the reboot and has entered the OS, the user will be prompted to
complete the installation process. This may take several minutes to launch. Click ‘Next’ to continue.

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1. When the user chooses to continue the setup process, the window below will appear at the startup of
the Intel® Optane™ Memory application. This may take several seconds to appear.
2. Navigate to the ‘Setup’ tab, where the current status of the volume is displayed. The drop down menus
contain the available Intel® Optane™ memory combinations that can be selected. Select the appropriate
combination and click ‘Enable’.

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3. In the Warning dialog box that appears, confirm understanding that all data will be removed from the
Intel® Optane™ memory and click ‘Continue’.
‘paired’ into a single volume

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5. Once volume creation is complete, a restart is required. Click ‘Restart’.

a. If the module contains at least 32GB of Intel® Optane™ memory capacity, you may see a screen that shows
some finishing details of the enabling process, just before entering the OS. This is related to the scheduling
of data cache and is not supported on 16GB devices.
6. The application can be launched once the system has restarted.

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7. Once the system has rebooted, enter the application and the volume will be displayed in the ‘Setup’ tab.
a. The volume will also appear in OS system related applications such as ‘Device Manager’ and ‘Disk
Management’. The individual drives will no longer be visible in these windows.
1. Navigate to the ‘Setup’ tab. Select ‘Disable’.

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2. Acceleration is being disabled. The Intel® Optane™ memory ‘fast’ media and the ‘slow’ media are being
separated (un-paired).
3. When complete, select ‘Restart’.

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4. Once the system has rebooted to the OS, open the Intel® Optane™ Memory application ‘Setup’ tab and
verify that the volume is no longer enabled.

1. Verify that acceleration has been disabled before uninstalling the application.

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2. Click on the Windows Start menu. While the menu is open, begin typing Control Panel to search for
‘Control Panel’.
3. In the Control Panel, under ‘Programs’, select the ‘Uninstall a program’ link.

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4. Highlight the ‘Intel® Optane™ Memory’ application from the list. Click the uninstall option.
5. After clicking the control panel option to uninstall, the Intel® Optane™ Memory application window
below will appear. Click ‘next’ to continue with uninstalling the Intel® Optane™ Memory application.

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6. The following window provides information about what the Intel® Optane™ memory driver controls on
the system. Click ‘Next’ to continue uninstalling the Intel® Optane™ Memory application.
7. The progress bar shows the status of the uninstall process.

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8. A restart is required to complete the process of uninstalling the Intel® Optane™ Memory application from
the platform. Please click ‘Finish’ to continue and restart the system.
2.3 Intel® Rapid Storage Technology Application

This section provides an overview of the steps to configure Intel® Optane™ memory capable devices with the
Intel® Rapid Storage Technology application, on a computer with the operating system already installed, on a
platform that meets the requirements outlined in Section 1.2.
The Intel® Rapid Storage Technology application supports more capabilities then just acceleration with Intel®
Optane™ memory capable devices. However, this document will only focus on capabilities related to Intel®
Optane™ memory.
‘SetupRST.exe’ package (this includes the driver and application).
2. Run the executable, click ‘Next’ to continue.

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3. The following window provides a brief caution to the user that the driver itself will not be able to be
uninstalled after installation completes. The user can click ‘Next’ to continue the process.
4. The following screen requires the user to read and accept the License Agreement. The user must check
the ‘I accept...’ box in order to click ‘Next’ and continue.

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5. The following screen provides the ReadMe information regarding the options of the SetupRST.exe. The
user can click ‘Next’ to continue with the install.
6. The following screen shows the location where the RST files will be saved to. The user can change the
location by clicking the ‘Change’ button, or continue the install by clicking ‘Next’.

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7. The following screen informs the user for a final time that the software is about to be installed. The user
can choose to go ‘Back’, ‘Cancel’ out the installation or click ‘Next’ to continue.
8. The following screen shows the progress of the installation. No user input is required.

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9. Once the installation process has been successful, the system will need to be restarted to complete the
installation process. The user can choose to restart at this point, or do it at a later time. Click ‘Finish’ to
either close the window or restart the system.
1. Acceleration can be enabled through the ‘Status’ page or the ‘Intel® Optane™ Memory’ page. Displayed is
the current state of the volume. Select ‘Enable’.
a. Under the Storage System View on the right, confirm that both the ‘fast’ media and ‘slow’
media are detected. If not, confirm that all of the requirements outlined in section 1.2 have
been met.

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Status Page
Intel® Optane™ Memory Page

2. Under the Intel® Optane™ memory tab, the drop down menus display the available Intel® Optane™
memory combinations that can be selected. Select the appropriate combination and click ‘Enable’.
a. If the words (SYSTEM) appear beside the compatible drive to be accelerated it means it is the
device with the operating system installed on it

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‘paired’ into a single volume.

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4. Once volume creation is complete, a reboot is required. Select the ‘Reboot’ button.
a. If the module contains at least 32GB of Intel® Optane™ memory capacity, just before entering
the OS you may see a screen that shows some finishing details of the enabling process. This is
related to the scheduling of data cache and is not supported on 16GB devices.
5. Once the system reboot is complete, enter the application and the volume will be shown in the ‘Status’
and ‘Intel® Optane™ Memory’ tabs.
a. The volume will also be shown in OS system related applications such as ‘Device Manager’ and
‘Disk Management’ as well. The individual drives will no longer be visible in these windows

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1. Acceleration can be disabled on the ‘Status’ or ‘Intel® Optane™ Memory’ tabs. On the ‘Status’ page, click
the ‘Disable’ link.
2. The user will be presented with a pop up asking to confirm that they want to disable Intel® Optane™
memory. Press ‘Yes’ to disable and continue.
3. Acceleration is being disabled. The Intel® Optane™ memory ‘fast’ media and ‘slow’ media are being
separated (up-paired).

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4. Once the volume is disabled, a system reboot from the Windows Start Menu is required.
a. If using the ‘Intel® Optane™ Memory’ tab, a reboot button will appear.
5. Once the system has rebooted into the OS, the user can open the application and verify that the volume
is no longer enabled.

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1. Verify that acceleration has been disabled before uninstalling the application.
2. Click on the Windows Start Menu and search for ‘Control Panel’ by typing Control Panel while the menu
is open.

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3. Select the ‘Uninstall a program’ link, located under ‘Programs’ in the Control Panel.
4. Highlight the ‘Intel® Rapid Storage Technology’ application from the list. Click the ‘Uninstall’ option.

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5. At this point, the Intel® RST installer will begin the uninstallation process. Click ‘Next’ to continue.
6. Click ‘Next’ to continue uninstalling. The user is given the option to see the process on reconfiguring the
system so that it uses the native operating system software. Most uninstalls do not require this step.

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7. The next window will show a progress bar of the driver installation.
8. Once prompter, click the ‘Finish’ button to complete the uninstall process. This will cause the system to
restart.

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3 Additional Features/Capabilities
See below for additional features/capabilities provided by Intel® Optane™ memory capable applications.
3.1 Data Drive Acceleration (DDA)

Data drive acceleration, or DDA, is the capability to accelerate a “slow drive” which does not contain an operating
system, only data, with Intel® Optane™ memory.
Note:
 Statistics, as shown in the Intel® Optane™ memory application, are not available with DDA
 Systems with more than one bootable drive are not supported and results cannot be guaranteed
Hardware/Software Requirements
All of the Minimum Requirements (Section 1.2) continue to apply to DDA and the specific data drive being
accelerated.
System must contain the following:
Intel® Optane™ memory/Intel® Optane™ memory M Series-based system:
1. System drive (Ex. C: ) with the Windows 10 operating system installed (can be SATA or NVMe)
2. Data drive (Ex. D: ) to be accelerated (must be SATA drive)
3. Intel® Optane™ memory module
Intel® Optane™ memory H Series-based system:
1. System drive (Ex. C: ) with the Windows 10 operating system installed
2. Intel® Optane™ memory H Series module
a. When the Intel® Optane™ memory media and Intel® QLC 3D NAND on the device are ‘paired’ and
the volume is being used for data storage only (Ex. D: )
Note: Data drives must still be formatted with a GPT partition and Type Basic
Enable/Disable Acceleration
The process to Enable/Disable acceleration (Section 2) continue to apply to DDA and the specific data drive being
accelerated.
Note: When selecting a drive for acceleration, the supported System drive that contains the operating system
will have “(System)” at the end of the selection. Additional drives in the system will not have this in the
name.

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3.2 Pinning
Pinning enables customized responsiveness by allowing the selection of specific files, folders, and applications to
be accelerated.
Note: Pinning supported on 32GB or greater capacity Intel® Optane™ memory devices only.
See more here: https://www.intel.com/content/www/us/en/support/articles/000028779/memory-and-
storage.html

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4 Troubleshooting
This section includes examples of errors that could occur during installation of the Intel® Optane™ memory
SW/driver packages. For more information and help on these errors, please also refer to the error code and
message article for more details: https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-
optane-memory/000024113.html or contact Intel Customer Support
NOTES:
 Images current from the time of publication. Some text may change as updates are made to the
applications.
 Contained below are only samples and not a comprehensive list of errors for all applications.
4.1 Device Detection Issues

If the module is not detected in the Windows environment, or system BIOS, see the following for some
troubleshooting to try and determine what the issue may be
For Intel® Optane™ memory / Intel® Optane™ memory M Series devices:
memory.html
For Intel® Optane™ memory H Series devices:
https://www.intel.com/content/www/us/en/support/articles/000033122.html
4.2 Cache Rebuild Occurs On Reboot

If a hard reboot (user presses the power button) or unexpected power loss occurs on a system with acceleration
enabled, upon boot of the system a message stating a cache rebuild is in process will display. This state is
expected, as a result of the power loss.

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4.3 Intel® Optane™ Memory Application Installation Failures

Unsupported CPU
The following window will appear if the installation package is used on a system with an unsupported CPU. Please
check the minimum requirements provided in section 1.2 of this document for further details.
Unsupported Chipset
The following window will appear if the installation package is attempted on a system with an unsupported
chipset. Please check the minimum requirements provided in section 1.2 of this document for further details

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Unsupported Operating System

The following window will appear if the installation package is attempted on a system with an unsupported OS.
Please check the minimum requirements provided in section 1.2 of this document for further details.
Unsupported BIOS
This window will appear if the installation is attempted on a system with an unsupported BIOS.
Check the motherboard vendor website for possible BIOS updates or other procedures.

52 571964-005US
The following window will appear if the installation is attempted on a system in Legacy mode, which has resulted
in the partition structure being MBR; this is not supported.
To resolve this issue, a system BIOS update may be required. Consult the Motherboard vender’s support website
for the latest Intel® Optane™ memory supported system BIOS. Another possible solution can be found here:
memory.html.
Unsupported System Drive

The following window will appear if the installation is attempted on a system that has an unsupported MBR
system drive partition table. To resolve this issue, the drive partition table will need to be changed to GPT and the
operating system reinstalled. Consult the platform vendor’s User Manual for instructions on how to complete this
process of check here for more information:
memory.html

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The following window will appear if the installation is attempted on a system where the last partition cannot be
resized, because it is blocked for resizing. Please refer to the following link for more details:
https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-
memory/000024253.html
The following window will appear if the installation is attempted on a system in which the last partition cannot be
resized, because it does not have enough free space.

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Error Checking System Compatibility

The following window will appear if installer has a failure while checking the platform for chipset compatibility.
The following window will appear if the installation package is run and fails to check system for drive partition
table.

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The following window will appear if the installation package is attempted and fails to check the available space on
the last partition of the system drive. Please refer to the following link for more details:
https://www.intel.com/content/www/us/en/support/memory-and-storage/intel-optane-
memory/000024253.html
Intel® Rapid Storage Technology is Already Installed

The following window will appear if the installation package attempts to run on a system that already has a
version of the Intel® Rapid Storage Technology user interface installed. To continue, uninstall the loaded Intel®
Rapid Storage Technology user interface and then install the new Intel® Optane™ Memory application

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Intel® Optane™ Memory is Currently Enabled

The following window will appear if the user tries to uninstall the Intel® Optane™ Memory application while Intel®
Optane™ memory is enabled. Intel® Optane™ memory must be disabled before the Intel® Optane™ Memory
application can be uninstalled
4.4 Hardware Failure

Fast Media Missing At Boot
If the system boots and the Intel® Optane™ memory media is not detected by the Intel® RST UEFI driver, the driver
will protect the current data on the ‘slow’ media by disabling it and not exposing it to the boot manager. This gives
the user an opportunity to take additional steps to determine what the issue may be.
In this state, the system is not bootable and the ‘slow’ media will be set to a ‘Disabled’ state in the UEFI/BIOS. It is
recommended that the end user power down the platform and try the following to resolve this issue.
1) For configurations with Intel® Optane™ memory M Series
a) If the module has become unattached from its port, reattach the missing Intel® Optane™ memory
module and ensure that it is correctly installed into the system.
b) If the Intel® Optane™ memory module is not missing or disconnected, attempt the following:
i) Check that the M.2 connector is not damaged on the board or on the Intel® Optane™ memory
module.
ii) Disconnect the ‘slow’ media and boot into the system BIOS menu. Enter the Intel® RST menu and
confirm if the Intel® Optane™ memory module can be seen. If the module cannot be seen, exit the
Intel® RST menu and confirm that the SATA controller remapping function is enabled on the port
that the Intel® Optane™ memory module is connected to.
iii) Confirm that the Intel® Optane™ memory module is not damaged. Damage on the module may
cause it to not be detected correctly.
2) For configurations with Intel® Optane™ memory H Series
a) Enter the BIOS and navigate to the Intel® RST menu.
i) If the ‘slow’ media portion of the device is not present, exit the Intel® RST menu and confirm that
the SATA controller remapping function is disabled on the port that the module is connected to.
ii) If the ‘slow’ media portion of the device is present, check the system BIOS state of the module and
contact your system vendor support team or Intel Customer Support for assistance.

571964-005US 57
Slow Media Missing At Boot

If the system boots and the ‘slow’ media device is not detected by the Intel® RST UEFI driver, the driver will
protect the current data on the Optane™ memory module by disabling it and not exposing it to the boot manager.
This allows the user the opportunity to take additional steps to determine what the issue may be.
In this state, the system is not bootable and the ‘fast’ media will be set to a ‘Disabled’ state in the UEFI/BIOS. It is
recommended that the end user power down the platform and try one or all of the following to resolve this issue.
1) For configurations with Intel® Optane™ memory M Series
a) Check the cabling for the drive. If the ‘slow’ media has become unattached from its port, reattach the
missing device and ensure that it is correctly installed into the system
b) Confirm that the ‘slow’ media is not damaged. Damage to the drive may cause it to not be detected
correctly
c) If available, connect a different ‘slow’ media device into the same port/cabling to confirm that the cables
are not damaged
2) For configurations with Intel® Optane™ memory H Series

a) Enter the BIOS and navigate to the Intel® RST menu.
i) If the ‘slow’ media portion of the device is not present, exit the Intel® RST menu and confirm that
the SATA controller remapping function is disabled on the port that the module is connected to
ii) If the ‘slow’ media portion of the device is present, check the system BIOS state of the module and
contact your system vendor support team or Intel Customer Support for assistance
Media Failure and Data Recovery

No Intel® RST data recovery tools are available for a drive that has experienced mechanical or electrical failure and
is considered ‘inoperable’. If the system encounters an unrecoverable failure of the media, there is no
recovery/repair available.
Media Replacement Procedure

This section documents support for Intel® Optane™ memory capable module upgrades or replacements for
systems that already have acceleration enabled. Whether upgrading the module or replacing a ‘fast’ or ‘slow’
device, the following steps will apply.
Note: To mitigate potential data loss, it is critical to backup all data before proceeding with the steps below.
Disable Acceleration
1. If able to boot to the operating system:
• Depending on the application being used to manage the volume, follow the steps in one of the
sections below:
i. Section 2.1.2: Intel® Optane™ Memory and Storage Management application
ii. Section 2.2.4: Intel® Optane™ Memory application
iii. Section 2.3.2: Intel® Rapid Storage Technology application
2. If unable to boot to the operating system:
Note: Following the process below will remove all data from the drive(s), make sure to backup all data on both
drives before proceeding
• Enter the system BIOS
• Navigate to the Intel® RST menu
• Double Click on each of the volume members and ‘Dissassociate’ or ‘Reset to non-optane’

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Swap Out the Media to be Replaced:

1. Power down the computer.
2. Open the computer and locate the media to be replaced.
Note: Consult the computer manufacturer for the location of the slot for the media and instructions to
remove/insert the M.2 module.
3. Close the computer and power it on.
4. Boot into the Windows OS.
Re-enable Acceleration:
1. Depending on the application being used to manage the volume, follow the steps in one of the sections
listed below:
 Section 2.1.1: Intel® Optane™ Memory and Storage Management Application
 Section 2.2.3: Intel® Optane™ Memory Application
 Section 2.3.1: Intel® Rapid Storage Technology Application

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5 Windows Recovery Environment
5.1 Preparing the Windows* 10 OS Recovery (Advanced)

This section steps through the process of preparing a Windows* 10 OS image for Windows* Recovery. ‘Injecting’
the Intel® RST driver into the OS Recovery Image/tools before installing the OS allows for the possible recovery of
a system in the event of damage to the OS image.
Requirements:
Windows* Assessment and Deployment Kit (ADK) installed

 Windows* 10 64b ISO
 Latest F6 Intel® Rapid Storage Technology SW/driver package available from downloadcenter.intel.com.
 USB Key for installation
Steps:
1. Create a USB Bootable Key from the Windows* 10 OS ISO Image.
Note: Consult the computer manufacturer for the location of the slot for the media and instructions to
remove/insert the M.2 module.
2. Create a temporary working directory on the local PC (Ex. C:\Win10USB).
3. In the working directory, create 3 sub directories named “windows”, “winre” and “drivers.
4. Extract Intel® Rapid Storage Technology driver to the “drivers” subdirectory.

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5. From the Windows 10 USB Install key, copy the “install.wim” file from the “sources” directory to the
working directory C:\Win10USB
6. Open a Command Prompt as Administrator, and change to the working directory (Ex. cd C:\Win10USB).
Make sure that all folders and Windows Explorer are closed before starting this process.
7. Based on the Windows 10 version, determine which index number to modify. Choose the index that
matches the Windows 10 version being used.
To determine the index, run the command: dism /get-wiminfo /wimfile:install.wim
Example below modifies Index 2. Steps can be repeated to modify additional versions
8. Modify the ”install.wim” file by running the following commands:

Mount the Windows* Image:
dism /mount-image /imagefile:install.wim /index:2 /mountdir:windows

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9. Add the Intel® Rapid Storage Technology drivers to the Windows* Image:
dism /image:windows /add-driver /driver:drivers /forceunsigned /recurse
10. Mount the Windows* Recovery Image:

dism /mount-image /imagefile:c:\Win10USB\windows\windows\system32\recovery\winre.wim
/Index:1 /mountdir:winre
11. Add the Intel® Rapid Storage Technology driver to the Windows* Recovery Image:
dism /image:winre /add-driver /driver:drivers /forceunsigned /recurse
12. Un-mount the Windows* Recovery Image:

dism /unmount-wim /mountdir:winre /commit

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13. Un-Mount the Windows* Image:

dism /unmount-wim /mountdir:windows /commit
14. Copy the updated “install.wim” in the working directory back to the “sources” directory on the USB
install key.

571964-005US 63

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Intel® Optane™ Memory M and H Series

Document Number: 571964-005US

001  Initial release October 2016

Installation Guide May 2019

May 2019 Installation Guide

1.1 About this Document

1.2 Minimum Requirements

Installation Guide May 2019

Intel® Optane™ Memory H Series

2. Intel BIOS SATA controller mode set to “Intel® RST…”

Intel® Optane™ Memory H Series

2. Intel BIOS SATA controller mode set to “Intel® RST…”

Note: The latest driver can be found here: https://downloadcenter.intel.com/download/28650?v=t

Installation Guide May 2019

May 2019 Installation Guide

2 Intel® Optane™ Memory SW/Driver Package

2.1 Intel® Optane™ Memory and Storage Management Application

Installation Guide May 2019

May 2019 Installation Guide

3. Select the ‘Enable Intel® Optane™” button:

Installation Guide May 2019

6. A restart is required once volume creation is complete; do so by selecting ‘Restart’.

May 2019 Installation Guide

Installation Guide May 2019

May 2019 Installation Guide

2. Confirm that you wish to disable acceleration; select ‘Disable’.

Installation Guide May 2019

4. Once complete, select ‘Restart’.

Uninstalling the Application

May 2019 Installation Guide

3. Search for ‘Optane’ and select ‘Uninstall’.

4. Once complete, a system restart is required.

Installation Guide May 2019

2.2 Intel® Optane™ Memory Application

Platforms Starting in AHCI mode (Intel® Optane™ Memory M Series Only)

May 2019 Installation Guide

Installation Guide May 2019

6. The following window shows the progress of the installation.

May 2019 Installation Guide

Installation Guide May 2019

Platforms Starting in Intel® RST Premium Mode

2. Run the executable. Click ‘Next’ to continue.

May 2019 Installation Guide

Installation Guide May 2019

6. The following screen appears, showing the progress of the installation.

May 2019 Installation Guide

Installation Guide May 2019

May 2019 Installation Guide

Installation Guide May 2019

5. Once volume creation is complete, a restart is required. Click ‘Restart’.

6. The application can be launched once the system has restarted.

May 2019 Installation Guide

Installation Guide May 2019

3. When complete, select ‘Restart’.

May 2019 Installation Guide

Uninstalling the Application

Installation Guide May 2019

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Installation Guide May 2019

7. The progress bar shows the status of the uninstall process.

May 2019 Installation Guide

2.3 Intel® Rapid Storage Technology Application

Installation Guide May 2019

May 2019 Installation Guide