Business Associate – Business – Customer Loyalty Program

Responsibilities
 Work on ideating, developing and taking Swiggy’s customer loyalty to the market
• Be involved in an iterative project, implementing learnings and in turn delivering a strong
product for the consumers
• Closely work with the product team to roll out the product and additional features / value
adds on an ongoing basis
• Scale and execute a country wide loyalty construct launch post the pilots
• Drive analytical modelling of pricing, long term benefits, monetary implications for Swiggy,
etc.
• Making sense of data collected and synthesizing actionable insights to drive adoption and
renewal of the product
• Closely monitoring and analysing metrics which define success of the program; suggesting
data driven course corrections for the program
• Interface with customers to understand bottlenecks and pain points and synthesize feedback,
along with data to drive actionable next steps
• Interface with external entities / partners for driving business discussions and development
of features deemed necessary by the envisioned construct
• Co-instrument and help build dashboards & processes by interfacing with product and
analytics teams to ensure monitoring of the program is seamless

Preferred Candidate
• 1-3 years of work experience in Business Development, Commercial/Go-To-Market/Growth
Strategy
• B.E./B.Tech/MBA from a premium institute preferred. CAs are also welcome to apply
• Effective Analytical & Communications Skills
• Interest in iterative learning to develop the best consumer centred value proposition
• Attitude & Aptitude for iterative learning and driving end to end success of a program
• Ability to work as a team player in a team work environment
• Ability to own work-streams end to end i.e. from conceptualization to closure, leveraging
internal resources to get things done
• Should be proficient in using Excel, Powerpoint. Basic level of SQL querying and database
understanding would be a plus