Terms & Conditions

1. CONTRACT
Star Tours ®

1.1 When making a booking or using our service you accept all our terms & conditions,
general information and pay a fixed amount to secure your services, which is non-
refundable. The terms and condition set out will be governed by English law and the
jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of
Scotland or Northern Ireland if you wish to do so.  STAR TOURS LTD AND ITS AFFILIATES, EXPRESSLY RESERVES THE RIGHT TO
1.2 (a) All deposits paid are non-refundable
1.2 (b) Minors cannot travel on their own. All bookings must have a legal guardian or
adult over the age of 18, unless where dictated by law. Where a child is travelling
without a parent, and with a legal guardian or another family member a child travel
consent letter must be provided, and carried with you on tour.
1.2 (c) If you book through a travel agent, the travel agent will hold your non-
refundable deposit and any other payments until Star Tours send a confirmation of
booking or invoice.
1.2 (d) BBank Transfers and cheques will not be accepted if the tour is within 21 days of
travel. All payment within 21 days will need to be paid for by Card or Cash.
1.3 A binding contract between us comes into existence when you book with Star Tours,
or use any of our services.
1.4 The maximum baggage weight allowed on our Tours is not to exceed 20Kg and not
exceeding dimensions of 90 x 75 x 43cm / 35.5 x 29.5 x 16ins. Only one bag is allowed
per passenger; any subsequent bags will be subject to space on the mode of transport
along with excess baggage charges.
1.5 Our suppliers (such as accommodation or transport providers) have their booking
conditions or conditions of carriage, and these conditions are binding between you and
the supplier as your contract will be direct with the supplier. Some of these conditions
may limit or remove the relevant transport provider’s or other supplier’s liability to you.
You can get copies of such conditions from our offices or the offices of the relevant
supplier.
1.6 All our tours operate with pre-allocated seating; we reserve the right to assign or
reassign seats at any time, even after boarding the mode of transportation. Any
indication of your seating is for reference only and is subject to change at any time. No
seating requests under any circumstances are taken by Star Tours LTD or its carriers.
1.7 We may operate multiple coaches for our tours; your booking should be under one
booking and with the same pickup should you wish to travel with any particulars for any
given tour.  4.1 In the case of Coach Tours; a name, date or tour change will be possible as below
1.8 Coach, accommodation and service facilities may be different for each individual
even if travelling on the same tour, vehicle or hotel.  Amendment/
2. WHAT YOU PAY & WHEN
2.1 When your tour is confirmed, the remaining balance must be paid within the time
frames laid out below (including any surcharges referred to in clause 3) to the office at
which you made your booking, payment is defined as cleared in our account. Deposits
per person (total tour cost and not including discounts or offers) and balance due dates
are as follows:-       Free
Holiday Type Deposit Balance Due
Coach Tours 25% of holiday cost 4 weeks prior
Flight & FIT Tours 40% of holiday cost 6 weeks prior
2.2 If you make a booking after the date on which the balance of the holiday is due, you
must pay the full holiday cost at the time of booking.
2.3 When booking online, A payment at the time of booking does not mean that your
booking is confirmed. Your booking is only confirmed when we send you the final
confirmation of the booking. If due to lack of availability we are unable to confirm your
services after you make a payment through the online booking portal, we will refund
you any monies paid to us. Any refund owed may take up to two weeks to reflect in
your account. We cannot take responsibility for any interest, surcharges or fees which
you may incur as a result of a delay in money transfer.
2.4 Price per person is based on 2/3 adults sharing a room. The child must share a room
with 2/3 adults. Max. occupancy is three adults (excluding infants). We have the right to
change your accommodation into split rooms. A Triple room can consist of three single
beds; we only guarantee a triple occupancy and not the bed splits.
2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays
mentioned on our website or brochure. Infant prices for coach holidays are for a seat
only.
2.6 It is your responsibility to remember to pay the balance, failure to pay will result in
your booking being cancelled and we reserve the right to cancel your travel
arrangements and retain your deposit.
2.7 Early Bird offers and other promotional/web-only discount are applicable only in
conjunction with confirmed bookings and deposit payment.
2.8 It is your responsibility to carefully check the confirmation invoice and any other
documents issued by Star Tours and let Star Tours or your travel agent know
immediately in the event of any error or inaccuracy as it may not be possible to make
changes later.
3. YOUR HOLIDAY PRICE
3.1 The price of the Services will be as quoted on the Website or as quoted on your
invoice at the time of booking, except in cases of error. Our Prices are liable to change
at any time, but changes will not affect bookings already accepted in writing by us.
CORRECT ANY PRICING ERRORS ON OUR WEBSITE/WRITTEN MATERIAL AND/OR
ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. Once we have sent you a
booking confirmation, we will only change the price of your holiday if there is a change
or increase in any one or more of the following:
(a) Transportation costs (including flight supplements and the cost of fuel);
(b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or
disembarkation fees at ports and airports; or
(c) The exchange rate applicable to the particular holiday package. (Our prices are fixed
using the exchange rates available in the month of October 2018)
(d) In the event of a significant increase in any of the components that are included in
your tour cost, i.e., hotels, entrances, flights, transportation & food.
3.2 Should the price of your holiday go down due to the changes mentioned above, by
more than 2% of your holiday cost, then any refund due will be paid to you. However,
please note that travel arrangements are not always purchased in local currency and
some apparent changes have no impact on the price of your travel due to contractual
and other protection in place.
3.3 If we increase the cost of your holiday by more than 10% you may cancel the
holiday, provided that you notify us within seven days from the date you receive the
confirmation or invoice with the increased amount. We will refund you the full amount
paid by you to Star Tours towards your booking.
3.4 Early Bird Offers and discounts are only applicable to flight tours when the land
arrangements and flight components fall within the given budget of the tour price. Early
Bird discounts will not apply to flight tours when flight/hotel surcharges are present.
Any applicable discounts are only valid for tours that are not amended in any manner.
3.5 The Company is under no obligation to give a breakdown of the costs involved in a
holiday.
4. IF YOU CHANGE YOUR BOOKING
provided written notification is received.
More than 30 29 - 14 13 - 8 days 7 - 2 days
Change for Coach days before days before before before
Tours Only departure departure departure departure
Name Change £25 per person £50 per person £100 per person £150 per person
Tour Date Change £25 per person N/A N/A N/A
Tour Upgrade
N/A N/A N/A
(Longer Tour)
Tour Downgrade £25 per
N/A N/A N/A
(Shorter Tour)* person*
* A Tour downgrade must be paid in full at time of change and is regarded as a final
change. You can only downgrade to a three-day tour; any further downgrades are not
permitted. Downgrades are not permitted on our tours of 3 days or less, UK Tours or
affiliate partner tours. 
4.2 Cancellation terms for One Day tours operated by Star Tours Ltd will be as per
Clause 5.1 Coach Tours. Name Changes/Date Changes for One Day tours operated by
Star Tours Ltd will be allowed up to 7 days prior to departure provided we have received
this in writing, an admin fee of £20 / $30 Per Person will be applied.
4.3 We can allow a maximum of two amendments per booking. The administration
charges stated above will apply for each amendment subject to approval. More than
two changes are not permitted.
4.4 Any amendment after confirmation of any flight tours, FIT Tours will be subject to
cancellation fees stated in clause 5.1 of these terms and conditions.
4.5 If you want to replace any individual in your booking after confirmation, it will be
your responsibility to find a replacement. Star Tours cannot take any responsibility of
introducing another individual to replace the original tour participant.
4.6 Any change and subsequent re-change back to the original non-amended booking
will be deemed as a change(s) and no refund, discount and or compensation will be due
for such eventualities.
4.7 You can change your pick/drop up point up to 10 days before departure with our
approval (21 Days during departures covering bank and National holidays). Within ten
days it may not be possible to make changes to your pick/drop point; if possible, then
there will be an admin charge of £15 per person applied. Pick/drop points will be
confirmed only 24 hours before departure and are subject to availability.
4.8 Any changes or amendments will void any discounts, Offers or Deals given at the
time of the original booking.

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 Terms & Conditions
Note: Certain travel arrangements (e.g. Apex / No frills airlines Tickets) may not be
changeable after a reservation has been made and any alteration request could incur a
cancellation charge of up to 100% of that part and, or all of the arrangements.
5. IF YOU CANCEL YOUR HOLIDAY
5.1 If you or any member of your party wishes to cancel your holiday, you should notify
us or the travel agent with whom you made the booking, in writing. If you cancel the
holiday, then we will charge the cancellation fees as set out in the table below.
Cancellation schedule will be calculated from the time of receiving the notification in
writing. Cancellation policy will apply if a) tour participant cannot adhere to the tour
payment schedule set out, b) in the event that visas for any countries are not granted or
c) In the event that any tour participant is unable to travel for any reason whatsoever,
including medical grounds, death, visas, jury service (please contact us for an exhaustive
list).  time.
Notice Given for Cancellation Coach Tours Other Tours
25% of total 40% of total
More than 42 Days
holiday cost holiday cost
25% of total 50% of total
41 - 28 Days
holiday cost holiday cost
50% of total 75% of total
27 - 14 Days
holiday cost holiday cost
75% of total 90% of total
13 - 7 Days
holiday cost holiday cost
100% of total 100% of total
6 Days or less
holiday cost holiday cost
The cancellation charges shown represent a percentage of the total holiday price,
excluding insurance premium or any additional charges as these charges may need to be
paid in full (e.g. visa charges, courier, postal).
5.2 Should you wish to cancel a holiday and re-book this will be subject to the
cancellation terms within these booking conditions.
6. BOOKINGS MADE ONLINE
6.1 All bookings which are made through our web-portal remain provisional until Star
Tours issue a final confirmation invoice. Payment at the time of booking does not
guarantee that your booking is confirmed.  7.6 If due to unusual or unforeseeable conditions including national holidays, public
6.2 All bookings made through our web-portal are subject to accuracy checks by Star
Tours before services which are requested can be confirmed. If the requests which you
make (i.e. regarding rooming, seating, dietary, etc.) at the time of your booking process
are contrary to these Terms & Conditions or published general information, we have the
right to refuse the booking. In this circumstance, we will contact you and inform you of
the inaccuracies. At this time, you may choose to amend the booking in line with
accepted policies and pricing or cancel your provisional booking with Star Tours. Online
bookings may allow selections contrary to our policy; these are subject to our approval.
6.3 All bookings processed through the online booking portal must be paid in UK
Sterling. If you choose to use a debit/credit card which is not issued by a EU bank or
FOREX/Pre-paid card, you will incur the respective surcharges/fees placed upon you by
your issuing bank or building society, along with 2% charges by us.
6.4 It is your responsibility to ensure that all details are correct before you complete
your booking with payment. Any amendment after confirmation will be subject to
cancellation/change fees stated in clause 4 & 5 of these terms and conditions.  will refund the full amount you have paid to us in respect of the tour (for services
7. IF WE CHANGE YOUR HOLIDAY
7.1  Occasionally, we may have to make changes, and we reserve the right to do so at
any time. If we are unable to provide the booked travel arrangements or similar, you can
either have a refund of all monies paid or accept an offer of alternative travel
arrangements of comparable standard from us, if available.  This will be communicated to you over the phone, email or writing. For tours less than 3
In accordance with EU regulations, we are required to advise you of the actual carrier
operating your flight/connecting flight/transfer. We do this by listing carriers to be used
or likely to be used as follows (other scheduled carriers may be used from time to time):
EGYPT AIR / SWISS AIR / EASYJET / ALITALIA / BRITISH AIRWAYS / JET AIR / AIR
FRANCE / SINGAPORE AIRLINES / LUFTHANSA/TURKISH AIRLINES/ UNITED AIRLINES/
BRITISH MIDLANDS/AMERICAN AIRLINES/ DELTA/ CONTINENTAL/GULF AIR/ KLM /
EMIRATES / VIRGIN
7.2 If we make a minor change to your holiday (for example a change to travel time,
change of excursion, a change of departure and return point, a different mode of
transportation to a major joining point such as London, a change in accommodation to
a lower official classification for one or two nights, or a change of advertised tour
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Star Tours
itinerary where the change is not a major change), you will not be entitled to any
®
compensation as a result of such minor changes.
7.2(a) Dover pick-up can only be provided if the ferry departs from the Port of Dover
and therefore Dover pick up is not guaranteed. You can initially select Dover although if
unavailable then you will need to change your pick up point. (Star Tours will not be
responsible for any costs associated with you changing your pick up).
7.2(b) If you have arranged for an external pick up then transportation from your chosen
pick up to the point where you will board the coach may be arranged by a private car,
minibus or an alternative coach. If you have booked a return pick up/drop off service,
then there may be up to ninety minutes wait for a connecting coach (if the wait is more
than ninety minutes then a dinner voucher may be provided by Star Tours at Wembley,
London).
7.2(c) Star Tour’s reserves the right to change the timings of any external pick up at any
7.3 If we make a major change to your holiday, for example, a change to your UK
airport, (unless we change from one recognised London airport to another), time of
departure or return of more than 12 hours:
We will tell you of the change as soon as possible; you can decide to accept the change
and continue with the holiday as amended, accept an alternative holiday (and if the
alternative holiday is cheaper we will refund you the cost difference) or you may choose
to cancel your booking.
7.4 If, as the result of a major change you choose to cancel your booking we will refund
all monies that you have paid to us (For services rendered only by us). No compensation
will be paid for any other bookings and, or loss you may have suffered as a result of the
change.
7.5 We shall not be liable to pay compensation to you, where there is a major change or
a minor change, up to and including the below clauses:
7.5(a) We shall not be liable to pay any compensation or cost as a direct result of us
cancelling a Tour; for services that are booked above and beyond the specified tour. This
includes but not limited to Hotel, transportation (flights, train, coach, ship/ferry); any
subsequent bookings are made solely by you, despite us confirming a tour.
7.5(b) We or the supplier of the services in question could not, even with all due care,
foresee or avoid; or if the change is due to unusual or unforeseeable (inc Force Majeure)
circumstances beyond our control and the control of our suppliers, the consequences of
which we or our suppliers could not have avoided even if all due care had been
exercised.
Examples include hostilities, political unrest, war or threat of war, riots, civil strife,
terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, epidemic or
health risk, advice from any environmental health office or body, technical problems to
transport, road traffic conditions, airport closures, adverse weather conditions or similar
events beyond our control.
holidays in the country of visit, and we have to cancel/restrict any excursion then we
will be offering to reimburse clients the difference between the ticket price, or a refund
of our contracted rate and not the advertised individual entrance cost. (Infants, and
children in some cases are not are eligible for this refund).
7.7 In addition, there are various trade fairs, exhibitions, public holidays, national
holidays/events and seminars that take place during the holiday season; although we try
to avoid these, it may be the case that we will need to change the hotels offered and its
location to another town or city. Therefore no grievance regarding service/itinerary
changes will be entertained from the tour participant during or after the tour.
8. OUR RIGHT TO CANCEL YOUR HOLIDAY
8.1 In order for us to run each tour, there must be a minimum number of passengers
who book. If the minimum numbers of people do not travel for a specific date, we may
cancel the tour for that date. If we cancel because there are not enough passengers, we
rendered by us). Star tours reserve the right to amend, amalgamate, alter, vary or cancel
a tour without incurring any liability to pay any compensation. Star Tours cannot be
held responsible for any cost which you incur as a result of cancellation due to lack of
passenger participation.
8.1(a) We will notify you of the cancellation at least 14 days prior to the departure date.
Days we will notify you of the cancellation at least 5 days prior to departure.
8.2 We reserve the right in any circumstances to cancel your holiday for any reason. If
the Company is obliged to cancel your holiday in any other circumstances before
departure, the Company will use its best endeavours to offer alternative arrangements
of equivalent or very closely similar standard and price, if available
9. SPECIAL NEEDS & SPECIAL REQUESTS
9.1 Where possible, we accept bookings from people with special needs who wish to
make special requests, although we cannot guarantee our tours will be wheelchair
friendly.
9.2 Star Tours reserves the right to refuse a booking or service, based upon the
 Terms & Conditions
appropriateness of the tour, for an individual passenger.
9.3a IMPORTANT: Please note that if you have a special need or a special request this
must be given to us in writing, this does not imply the request will be granted or
adhered to.
9.3b Any special requests such as packed breakfast must be made by the client directly
to the Hotel in question, Star Tours LTD or its affiliates cannot take responsibility or
guarantee this service. Any additional costs incurred as a result of such requests will be
borne by the client.  paid for the same and shall in no case include any consequential loss or additional
9.4 We cannot endow the aid of a tour rep/driver for walking, dining, getting on/off any
transportation or for any other personal needs.  12.3 You are responsible for checking-in for flights, coaches and presenting yourself for
9.5 Step-free access to hotels, restaurants, coaches and attractions may not be present.
If step-free access is paramount to the successful completion of your tour, it is strongly
recommended that you consult our sales team before making a booking with Star Tours
to clarify the suitability of hotels, restaurants, coaches and attractions.
9.6 Where you would like to travel with another party, this must be informed to us at
the time of booking in writing. You will need to be in the same booking, have the same
pickup/drop off point, and tour for this to be possible. We cannot guarantee the
booking will be together where circumstances dictate it to be out of our control for
whatsoever reason. Subsequent changes or requests later will not be accommodated.
9.7 All our tours are conducted in English
10. OUR RIGHT OF REFUSAL
10.1 In addition to our rights under clause 9.3, we may refuse to accept a booking or
terminate your holiday in the following circumstances, without any compensation or
refund:-
(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any
relevant medical condition or disability from which you suffer and for which you seek
special assistance or attention from us or our suppliers;
(b) If, during the course of the holiday, we reasonably consider that you are unable to
cope with the demands of the holiday;
(c) If you act unreasonably and we reasonably consider that your actions or behaviour
are likely to cause distress, damage, danger or annoyance to other customers,
employees or third parties or to the property of any person.
10.2 If you are prevented from travelling or from completing your holiday in the
circumstances set out in clause 9, our responsibility to you for your holiday will cease
when we terminate the holiday.
10.3 You will not be entitled to any refund where we terminate your holiday in the
circumstances set out in this clause, and we will not be liable to pay any compensation
to you as a result of terminating your holiday.
11. OUR RESPONSIBILITY TO YOU
11.1 For operational reasons not all additional excursions listed on the tour itinerary or
published online may be available during your tour. All additional and, or optional
excursions are not guaranteed to operate.
11.2 Our liability to you for your holiday and any loss, damage or injury that you may
suffer in relation to, or as a result of it (whether caused by our employees or suppliers
acting on our behalf or by us) shall be limited as follows:
11.2(a) We shall not be liable in circumstances that we, our suppliers and employees
could not, even with all due care, foresee or avoid or for unusual or unforeseeable
circumstances beyond our control, consequences of which we could not have avoided
even if all due care had been exercised;
11.2(b) If you travel on a ship, train or aircraft as part of your holiday with us, the
carrier’s conditions of carriage (copies of which are available from us on request) will
apply. The carrier’s liability to you may be significantly limited by its conditions of
carriage and by international conventions; our liability to you will also be limited to
applicable international conventions.
11.2(c) In the event of a breakdown of a coach on a touring holiday, our liability will be
limited; if for any reason we cannot provide a replacement coach and that you miss out
on a significant attraction we will reimburse the amount which we have paid to the
supplier, though we will endeavour to replace/repair the coach at the earliest. However,
sometimes delays will occur due to many reasons beyond our control. In this event, we
are also entitled to use a replacement coach that we deem fit to conclude the rest of
the journey. The replacement coach may or may not have the same amenities as the
original coach.
12. LIABILITY
12.1 Star Tours shall under no circumstances whatsoever be liable to the passenger or
his/her co-traveller for: a) Discontinuation of tour due to loss/destruction of passports/
travel documents prior/during the tour culmination, and any further expenditure for the
tour participant due to such loss/destruction of passports/travel documents. b) Personal
injury, delay, sickness, accident, death, discomfort, increased expenses, consequential
loss and/or damage on account of theft or injury howsoever caused. c) Temporary or
permanent loss/damage to baggage/personal effects howsoever caused. In this
condition “howsoever caused” includes wilful negligence on the part of any person. d)
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Loss of baggage by Airline/Cruise line/Surface transportation. e) The airline is not
allowing tour participant board the aircraft for reasons beyond the control of Star Tours.
f) Failure on the part of an Airline to accommodate tour participant(s) despite having
confirmed tickets. g) Damage or loss caused due to reasons beyond the control of Star
Tours (including Force Majeure).
12.2 No liability on the part of Star Tours in any way out of this contract in respect to
your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be
expense whatsoever.
all pre-booked attractions whilst on holiday at the times specified. Star Tours cannot
accept liability for clients missing flights as a result of late check-ins or arrivals, and no
credit notes or refunds will be given if you fail to take up any component of your tour.
12.4 Our hotel(s) will not have air-conditioning, fans, kettles and many of the other
services you may be accustomed to, we endeavour to contract hotels with these
facilities however we do not guarantee or confirm that our hotels will have these
facilities. In the event a hotel has these facilities, there will be no compensation due in
part for the non-functioning, or lack of availability of these facilities.
13. COMPLAINTS
13.1 If you have a problem or complaint during your holiday, please inform the relevant
supplier (for example the hotel owner) and our tour rep as soon as possible. They will try
and rectify the problem immediately. However, if the problem or complaint is not
resolved to your satisfaction, you should write to us within 28 days of the end of your
holiday.
13.2 In the event of a problem or complaint involving the negligence of any of our
suppliers, subcontractors or agents (as opposed to any negligence on our part or on the
part of any of our employees acting within the course of their employment) we cannot
accept any liability, if you do not report the complaint during the tour, or to the
supplier(in accordance with the procedure set out above).
13.3 We aim to respond to any complaints within 28 days although this can sometimes
take longer as we have to investigate and may need to wait for replies from suppliers or
other third parties. Any dispute or claim which arises out of (or in connection with) your
contract or holiday must be dealt with under the ABTA arbitration scheme, or brought
to the courts of England and Wales only. It is only these courts that will have any
jurisdiction to hear any claims made under or relating to it. For full details on the
arbitration scheme, please visit the ABTA website www.abta.com
13.4 If you fail to follow this simple procedure we will have been deprived of the
opportunity to investigate and rectify your complaint whilst you were on tour, and this
will affect your rights under this contract.
14. PASSPORTS & VISAS
14.1(a) You should ensure that you allow sufficient time (please check with the relevant
embassy for suggested application process time) to apply for a passport. During peak
periods we may charge a supplement to process visas above and beyond what we have
stated.
It is the passenger’s responsibility to ensure that they possess all relevant travel
documents prior to departure of their scheduled tour. If Passenger is processing his visa
with Star Tours, we act in good faith to apply for your visa. However this is not a
guarantee we will secure visas for you, and we act as an intermediary, with the embassy
having the final authority of the visa status.  If for any reason the tour participant is
unable to travel/secure visas due to incomplete travel documentation or appointments
after booking and confirmation of tour, the tour participant will be subject to
cancellation policy as stated in these terms and conditions.
(i) UK CITIZENS – Travelling on holiday outside the EC, you must have a passport, valid
for at least six months from the date of departure. For all other countries, it is advisable
that you check with relevant embassies or consulates.
(ii) NON-EC CITIZENS – Holders of Non-EC passports are most likely to require a visa
for certain countries visited within our brochure. At Star Tours, we provide a visa service
at an extra cost for certain cases, which is separate from your holiday cost. You must
submit all documents required altogether. Applications with documents pending will
not be accepted or held. It is your responsibility to submit all documents to us at the
correct time and accurately. Though we try our best to obtain the visa on your behalf, it
is solely at the discretion of the relevant consulate to accept your application; we can
therefore not take any responsibility if the visa has been refused for any reason
whatsoever. We will try to process your visas as early as possible; however, we reserve
the right to choose the date of submission of the application. It is the responsibility of
the passenger to ensure they have the correct visa in place before travelling. In the
event passengers are not able to travel due to not having the correct visas, the
cancellation policy set in clause 5.1 will apply.
14.1(b) If you are processing your visa through Star Tours in the UK and the visa is
rejected refused or delayed by the consulate, and we know the outcome 10 days prior
to departure, then we will charge 25% of the tour cost for coach tours and 40% for all
flight & FIT tours. If the visa is rejected within 10 days of tour departure then the
 Terms & Conditions
cancellation will be 35% of the tour cost for coach tours and 50% for all flight & FIT
Star Tours ®

tours that are cancelled (This only applies if the booking is made in the UK and if the
visa has been applied through Star Tours UK). If you are ineligible to apply for Schengen
visas or you are unable to submit the documents as informed by Star Tours within a
time frame specified by Star Tours, cancellation fees stated in point 5.1 will apply. The
visa fee and service charge are non-refundable in all circumstances.
14.1(c) Star Tours cannot be held responsible for any loss or damage to your documents,
and passport in the part of the embassy concerned.
14.1(d) Customs & Immigrations delays and enquires. Star Tours will not be held
responsible, if you are stopped or held by any government department, e.g. Police,
Customs, Immigrations or any other authorities of the destination country. The tour
will continue, and no financial or any other kind of responsibility will be accepted by
Star Tours. Passengers that are held back will have to make their own arrangements to
their respective destination.
14.2 It is your responsibility to check any travel documentation which we issue in
relation to your booking as soon as you receive it. Please contact us immediately if you
believe that the document is incomplete or incorrect. We will not be able to accept
liability for inaccuracies if we are not notified within 24 hours of issuance. You will be
responsible for any associated costs in relation to any amendments.
14.3 Some airlines now require additional passport information (API) and failure to
provide this will result in you being denied boarding. We do not accept any
responsibility if you cannot travel due to this, no refund or compensation will be
offered.
15. HEALTH
15.1 UK & EC Citizens will need a European Health Insurance Card (EHIC) to receive
healthcare that becomes necessary during your visit to an EEA country or Switzerland.
15.2 NON-EC Citizens are advised to obtain the necessary travel and medical insurance
from their country of origin. We strongly advise that all passengers obtain travel
insurance for the entire duration of their holiday.
15.2(a) VACCINATIONS, HEALTH, SAFETY & LOCAL STANDARDS
In certain countries, vaccinations may be required or recommended by the Department
of Health. As regulations are frequently changing, you must check with your doctor as
to which vaccinations’ are advisable for your chosen holiday. It is advisable to keep note
of any significant medical condition you have any details of any medication you are
prescribed.
15.2(b) ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Individuals who suffer from severe allergies are strongly advised to take all relevant
precautions before travelling, as we are unable to cater to individual allergies. Star Tours
can take no responsibility for the actions of other passengers who aggravate allergies
suffered by another passenger. We cannot guarantee that food within Restaurants, and
Kitchen Caravans are free from allergens (e.g. nuts) due to potential cross-
contamination risks from the product, people and the environment.
ATOL scheme (or your credit card issuer where applicable).” “If we or the suppliers
identified on your ATOL certificate, are unable to provide the services listed (or a
suitable alternative, through an alternative ATOL holder or otherwise) for reasons of
insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a
benefit on) you under the ATOL scheme. You agree that in return for such payment or
benefit you assign absolutely to those Trustees any claims which you have or may have
arising out of or relating to the non-provision of the services, including any claim
against us, the travel agent (or your credit card issuer where applicable). You also agree
that any such claims may be re-assigned to another body if that other body has paid
sums you have claimed under the ATOL scheme.”
19. DATA PROTECTION STATEMENT
We are committed to complying with the GDPR and national data protection laws. We
only process your data if you have given us your express consent, if this is based on a
contract or pre-contractual measures on a service basis or if the relevant laws permit or
require data processing. The following data protection information covers both the
currently applicable national legal framework and the requirements of the General Data
Protection Regulation (GDPR) valid throughout Europe. Under no circumstances will we
sell your data or pass them on to unauthorised third parties. 
When you make a booking, request a brochure or sign up for our email updates, then we
will securely store your contact details in order to contact you with details of products
and services we think you might be interested in. If you decide you would rather not
receive news, information and offers about our holidays; please let us know in writing to
Star Tours Ltd, 312, Harrow Road, Wembley, Middlesex, HA9 6LL.
20. BROCHURE/WEBSITE ACCURACY
Information provided by Star Tours LTD is factually accurate at the time of print
(October 2018). We have tried our best to provide an accurate description of all the
services, amenities, exchange rates and places of interest. However, circumstances can
change which are beyond our control and thus we cannot take responsibility for the
same. These can take the form of circumstances such as force majeure, bad weather/
traffic, closure of hotels/restaurants, overbooking of hotels/restaurants, restricted
access to certain sightseeing due to necessary re-routing and availability of services.

16. DAMAGE OR LOSS OF PROPERTY

16.1 You will be responsible for making full payment for any damage or loss caused by
you or any of your party whilst on tour. In failing to do so, you will be liable for any
claims or legal actions against us or you (together with any third party legal costs)
resulting from your or your party’s actions.
16.2 Star Tours will take no responsibility for retrieving any items of lost property due to
safety and legal reasons. 

17. HOLIDAY INSURANCE

We highly recommend all our travellers to have Travel Insurance prior to travel; we
recommend this is purchased along with your holiday for immediate coverage.

18. FINANCIAL PROTECTION & LICENSING

Star Tours is a member of ABTA (W8770) and holds an ATOL Licence (5639) issued by
the Civil Aviation Authority. We are obliged to maintain a high standard of service to
you by ABTA’s Code of Conduct. For further information about ABTA, The Code of
Conduct and the arbitration scheme available to you, or if you have a complaint,
contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 0203 117 0500 or www.abta.com. 
When you buy an ATOL protected flight or flight inclusive holiday from us, you will
receive an ATOL Certificate. This lists what is financially protected, where you can get
information on what this means for you and whom to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases, where
neither the supplier nor we are able to do so for reasons of insolvency, an alternative
ATOL holder may provide you with the services you have bought or a suitable
alternative (at no extra cost to you). You agree to accept that in those circumstances
the alternative ATOL holder will perform those obligations and you agree to pay any
money outstanding to be paid by you under your contract to that alternative ATOL
holder. However, you also agree that in some cases it will not be possible to appoint an
alternative ATOL holder, in which case you will be entitled to make a claim under the

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