Dimensions of Communications

Author: Elyse, PMP, CPHIMS

December 27, 2006
Add comments

As a part of communicating, the sender is accountable for assuring the information is clear, complete, and
comprehendible to the intended recipient. The recipient is responsible for understanding the information and
making sure it was received in its entirety. Due to this structure, communication has many dimensions.

 Written and oral, which includes listening and speaking - Written communications include such
activities as writing reports and executive summaries, and writing e-mails. Oral communications
include giving oral presentations, communicating within a group context, and communicating one-to-
one. Listening and speaking skills also are important in ensuring that project information has been
distributed properly.
 Internal and external - Internal communications are information exchanges that take place within
the organization itself. External communications involve stakeholders and customers who are not
officers or employees of the organization – vendors, customers and the media are a typical example.
 Formal and informal - Formal communication involves formal deliverables, such as briefings and
status reports describing any key accomplishments and concerns. Informal communications may
include phone conversations, e-mail, and adhoc conversations.
 Vertical and horizontal - Vertical communications are directed at persons who are at different
levels within the corporate hierarchy. Horizontal communications take place with persons who have
similar levels of responsibility and authority your peers.
http://www.anticlue.net/archives/project-management/dimensions-of-c.htm