For Training Purpose Only

Assist America is one of the largest provider of global emergency medical services. ABHI has tied up with Assist
America to provide the Worldwide Emergency Services and Second E-Opinion benefits to our customers.

How to avail of these services:

To avail of these service, the customer needs to:

1. Client needs to call the Assist America contact centre on the dedicated ABHI number- 040 233 21206
2. Client needs to give basic Policy details like policy number and Registered number for Verification.
3. Post which client can request for the below services.
a. Second E-opinion
b. Global Medical Emergency/Worldwide Emergency Service

Some Points to Remember:

Q1. What is the eligibility for availing AA services?

Ans: When a Participant is traveling 150 kilometers or more from their primary legal/registered residence or in
another country that is not their country of residence and have not been away from such residence for more
than 90 days.

Assist America Medical Emergency Services (AAMES) will not provide services in the following instances:

 Travel undertaken specifically for securing medical treatment

 Injuries resulting from participation in acts of war or insurrection
 Commission of an unlawful act(s)
 Attempt at suicide
 Incidents involving the use of drugs unless prescribed by a physician
 Transfer of Participant from one medical facility to another medical facility of similar capabilities
which provides a similar level of care
 Trips exceeding 90 days from legal residence without prior notification to AAMES. (Separate purchase
of Expatriate coverage is available)

AAMES will not evacuate or repatriate a Participant:

 Without medical authorization

 With mild lesions, simple injuries such as sprains, simple fractures, or mild sickness which can be
treated by local doctors and do not prevent the Participant from continuing his/her trip or returning
home
 With a pregnancy beyond the end of the 28th week and will not evacuate or repatriate a child born
while the Participant was traveling beyond the 28th week
 With mental or nervous disorders unless hospitalized

Q2. What is covered in emergency service?

Ans:
1. Emergency Medical Evacuation: When an adequate medical facility is not available proximate to the
Eligible Participant, as determined by the AAMES' consulting physician and the Eligible Participant’s
attending physician, will arrange transportation under appropriate medical supervision, by an
appropriate mode of transport to the nearest medical facility capable of providing the required care.

2. Medical Monitoring: Medical personnel will monitor Eligible Participant’s condition and will (i) stay in
regular communication with the attending physician and/or hospital and (ii) relay necessary and legally
permissible information to family members.
For Training Purpose Only

3. Medical Repatriation: AAMES will arrange for transportation under medical supervision to the Eligible
Participant’s residence or to a medical or rehabilitation facility near the Eligible Participant’s residence
when AAMES consulting physician and the Eligible Participant’s attending physician determines that
transportation is medically necessary, at such time as the Eligible Participant is medically cleared for
travel by AAMES’s consulting physician and the attending physician.