Student Assessment Workbook

BSBCRT401
Articulate, Present and Debate Ideas

Student Full Name:

Student ID:

Date Submitted:
Assessment Information
Welcome to your Student Assessment Workbook for BSBCRT401 Articulate, Present and Debate Ideas.
This Workbook is where you will write all your responses for the knowledge questions and simulation tasks. Please
refer to the Student Assessment Guide for more information.
This assessment has the following two events:
Assessment Event 1 – Knowledge Questions
There are five questions that will provide us with evidence of your general knowledge of key principles and
techniques associated with planning and articulating ideas.

This assessment is completed in your own time and by a submission date provided by your Assessor. You may use
support material in the development of your responses, but you must indicate the source. In addition, you must
not ‘cut and paste’ content from your source, rather, use your words, unless it is a direct quote.
Assessment Event 2 – Simulation: Go Green
You will complete a number of tasks that will provide us with evidence of your skills with planning then debating
ideas to influence commitment to the Go Green initiative. These tasks will be based on your role of Project Officer
in a simulation with your RTO.
Please note that your responses for both assessment events can (where appropriate) use dot point format. See
below an example of a dot point response and a full sentence response.
Dot point format Presentation Plan includes the following:
 outcomes
 needs of the audience
 context.
Full sentence format When you are preparing for a presentation, there are a number of tasks that must be
carried out. These are listing the outcomes that you want to achieve, followed by the
identification of the needs of your audience. When you have completed these two tasks
you then check on the room that you will be conducting the presentation in.
To Achieve Competence
To be deemed competent for this unit, you will need to meet the following requirements:
 complete all of the questions and tasks listed in this Student Assessment Workbook
 ensure that your responses meet the performance requirements
 ensure that these responses are relevant, accurate and specific
 submit your completed Student Assessment Workbook to your Assessor electronically (note, your Assessor may
allow you to submit Assessment Event 1 and receive feedback before starting Assessment Event 2)
 submit your Student Assessment Workbook within the timeframes given by your Assessor
 ensure your work is your own and in your words
 where you use an external source for information, you must provide citation.

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Pre-assessment Checklist
Your assessor will go through the assessment for this unit, BSBCRT401 Articulate, Present and Debate Ideas. It is
important that you understand this assessment before taking on the questions and tasks. To confirm that you have
been given this overview, we ask you to complete the following Pre-Assessment Checklist.
You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your
understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the
‘Comments’ column.

When you have done this, we ask you to sign this Pre-Assessment Checklist. This acknowledges that your
Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment.

Pre – assessment Checklist Comments

Y N I, the student, understand the purpose of the assessment.

I understand when and where the assessment will occur, who will
Y N assess and in what format the assessment will be submitted.

Y N I understand the methods of assessment.

I understand what resources are required to complete this

Y N assessment.

I understand the performance level required for each assessment

Y N event.

I understand that it must be my own work. I have been explained

Y N and understand the serious consequences in case this work is found
plagiarised.

Y N I understand the process if I am deemed not yet competent.

Y N I understand the feedback process and the appeals process.

The assessor has discussed with me if I have any special needs and if
Y N so what arrangements have been made.

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Student Full Name Student ID Student Signature Date

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Assessment Event 1 – Knowledge Questions
These questions are theoretical and provide evidence of your understanding of communication skills particularly
using creative techniques to engage.

Question 1
In the table below, explain different ways in which individual receive and respond to ideas and information and the
factors that influence their response.
Write your response into the table:
METHODS Explanation Factors influencing their response
FOCUS ON INTERESTS, NOT Trying to find a People way of thinking are different depends on the
POSITIONS compromise point in background,
between the two people perspective are influenced by the education and
firm positions they have the upbringing, therefore it is ipossible for everybody to
staked. share the same idea.
ENTITY THEORY Individuals tend to focus People tend to believe that people’s traits are
on the traits of other fundamentally stable and incapable of change.
people and tend to make
a lot of personal
attributions
NEGATIVE ATTRIBUTIONAL The tendency to explain People who tend to make negative or pessimistic
STYLE negative events by attributions to negative events that they experience.
referring to their own
internal, stable, and global
qualities.
POSITIVE ATTRIBUTIONAL Ways of explaining events People who make more positive attributions toward the
STYLE that are related to high negative events that they experience will persist longer
self-esteem and a at tasks and that this persistence can help them.
tendency to explain the
negative events they
experience by referring to
external, unstable, and
specific qualities.
INCREMENTAL THEORY Focused on the dynamic Those who believe that personalities change a lot over
psychological processes time and who therefore are more likely to make
that arise from individuals’ situational attributions for events.
changing mental states in
different situations.

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Question 2
Identify the enabling skills and attributes of people needed to effectively discuss ideas.
Write your response here:

Write your response here:

The participation of these individuals should be actively encouraged during a debate. we should
in order to promote an interactive environment help others to feel more inclined to voice their
thoughts and opinions and can help them to know what level of involvement is required.
The skills needed in order to successfully discuss ideas depend on how much individuals are
inclined to actively participate in debates, offering their opinions and thoughts.
These people
- communicate clearly and effectively, using simple words, avoiding a technical language
where not necessary
- use the right body language when speak, to help convey the message
- listen carefully to the audience, show interest in what they are saying, asking questions to
confirm that the message received is correct
- consider the eventual cultural barrier that may exist
- show respect in other people point of view, being respectful and open-minded
- make eye contact and engage with the audience
- avoid mumbling and unnecessary repetition of words and information

In order to effectively discuss ideas, communication techniques are essential and they should
always be applied. Speakers have to be confident and concise in their approach, when deliver a
message; if appropriate tell a joke or a story to find a way to connect with the audience, to
engage on a level that they can relate to.

Communication is a two-way process in which both sides have the opportunity to exchange
points of view, information and ideas, to listen, and to have their issues addressed.

Question 3
Describe the nature and role of risk taking in the presentation and debate of ideas.
Write your response here:
We should be prepared to take risks in the way our ideas are presented because we have our own ways of
conveying our ideas; therefore, the audience may or may not like our presentation. That is why we should be
prepared to take risks in the way ideas are presented and be ready for questions from the audience at all
time.

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Question 4
Explain the role and techniques with storytelling in communicating ideas.
Write your response here:
It is the technique of relaying information through the scenario of a story and is one that can be used for positive
gains in the workplace.

One technique could be to make it visual; for example, when explaining a new idea to employees, managers can use
a PowerPoint to support their words.
Another technique would be to make it personal by getting the employee to explain a real-life situation that s/he has
been involved in and giving examples and how they could have improved it.

Question 5
Describe common techniques to tailor comments to particular audiences.
Write your response here:

Understand What Motivates Your Audience

When preparing any presentation, the key is to answer any questions that might arise before they do. This is the
same with an investor pitch, presenting to a customer or to a crowd. You want to anticipate any question that they
might have and address it up front. The most effective way to do this is to understand what motivates them. Ask
yourself, what is relevant to them in this presentation?

Be Prepared To Speak On A Few Different Topics

This is an interesting tactic I learned from Neil Patel at a digital marketing conference and it was really impressive.
Tell the audience you have three topics you can speak about. List the topics, then ask them which one they want to
hear about. This gets everyone in the crowd thinking and involved. Chances are the crowd will overwhelmingly pick
one of the topics.

Know How To Relate To Your Audience

If you want to have a successful presentation or pitch, you need to know who you are talking to. This is always going
to be one of the most important factors to a successful session. Take the time to study prior event attendance,
feedback, demographics and why they enjoyed some speakers over others. Then take the time to create a
presentation that is both visual, fun and appealing.

Ask Questions before or during Your Presentation

Aside from doing the research before the event and talking to people at the event, I'm a big fan of asking the
audience a question before you start your pitch. Whether that be a "what brings you here" or a question specific to
your pitch, you can poll your audience quickly to see where they are at and how you can help them. Then, make your
language make sense to the people and needs in the room.

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Assessment Event 2 – Go Green Simulation
In this assessment, you will undertake a number of tasks associated with the preparation and then implementation
of a persuasive discussion to a set of stakeholders on the merits and challenges of the RTO becoming more
environmentally sustainable.
In this simulation you will perform the following actions:
 analyse ideas to communicate to stakeholders
 deliver ideas to provoke a response
 debate ideas.

Task 1: Analyse ideas for communication to others

In this task, you will plan how you will have stakeholders embrace the implementation of the Go Green initiative.

1.1 List and describe the key facts about the Go Green initiative
Write your response here:

The Go Green Initiative is helping to educate students, teachers and parents to be more environmentally conscious.
As more schools go green, more students are being given the opportunity to learn firsthand about their impact on the
world.

Going Green in Schools

In 2002, Jill Buck, the PTA Council President for Pleasanton, California became aware of the amount of waste that
most schools generate each year. Paper, water, trash and utilities are used in enormous amounts by schools each
day. After witnessing grassroots efforts that helped rid playgrounds of toxins, Buck began her own campaign to
educate students, their teachers and caregivers about the effect they have on the environment, right in school.

The Go Green Initiative is a school program that teaches kids how their actions effect the environment on every level,
and what they can do to reduce this impact. Through composting, recycling, educating and evaluating each activity
that they do for the effect it has on their surroundings, students are learning to care for their environment in ways
that will help shape their future.

Incorporating Green Living into Education

With teachers overburdened and not enough resources to accomplish the types of tasks and curriculum most parents
would like to see, it may seem that going green is just one more thing to take away traditional learning. In fact, by
incorporating a number of these activities into their day, students are able to learn in a more hands on method.

Composting allows students to experience ecology and biology along with waste reduction first hand. This type of
learning experience can help drive sciences home in a more interesting and effective manner, by making them more
relevant to the students' daily lives.
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Through recycling, reducing waste and evaluating each activity students and teachers learn to make better use of the
resources they have at hand. Additionally, by purchasing more reusable resources for classrooms, school districts may
find this initiative can save money for other activities and learning methods.

Expanding the Program

Students are not the only ones who learn better ways to live in their environment; parents and teachers benefit as
well. As students begin to learn the importance of recycling, as well as about steps that they can take throughout
their day to reduce their environmental impact, they bring these lessons home with them. What begins in the school
can soon be spread through the community, as parents learn from their children how to reduce their impact at home
as well.

What may seem as some very simple steps can begin to add up when more people begin to participate. Since the
program began in 2002, more school districts, cities and individual schools have begun to adopt the initiative. So
what began as a single school taking steps to reduce its environmental impact, can become a way influence
generations of people.

Getting the Go Green Initiative in Your Town

If you have school age children, or you are just interested in bringing the Go Green Initiative to your school district,
you can begin by registering with the association. From there, you'll receive information on funding, resources and
training that will allow you to begin to bring the initiative to your school.

Bring the program up at the next school board meeting, get students, teachers and other parents involved as well;
the more voices that are heard, the more likely the program will be brought to your district. It's never too early or too
late to begin to educate students, teachers and caregivers about the impact they are having on their surroundings.
Bring green living into your lives through schools, and watch the results take hold.

1.2 Identify positions with the Go Green initiative

Write your response here:
Many reasons drive the global push to "go green". While nature conservation is one of them, ensuring economic and
social wellbeing, mental and physical health, and a sustainable future for humans are some other powerful
incentives.

Decrease the Resource Crunch

Indeed, even engineered items originate from characteristic assets. For instance, plastic is produced using 4% of
worldwide generation of oil based goods and prepared by utilizing another 4% of it to make vitality, as per World
watch Institute.

This dependence on regular assets for material and vitality prerequisite is turning into a noteworthy natural and
monetary issue says EcoWatch, exhausting assets expected to "control economies and lift individuals out of
neediness." Since huge numbers of the assets are non-inexhaustible, at current rates of utilization, the world will

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come up short on numerous vital materials. Indeed, even inexhaustible assets are in danger as some need significant
lots to be recharged call attention to Oregon State University.

Keen Purchasing Stretches Current Resources

There is much that individuals can do, since 50-80% of the land, materials, and water is utilized for family unit
utilization a 2015 logical investigation found. Individuals can purchase carefully, cut down on commercialization, and
waste generation. This would guarantee assets last more.

Effect of Recycling

Notwithstanding, some utilization is vital, and life measures can be kept up by reusing. LessIsMore.org calls attention
to those profitable assets can be spared by reusing. Creating new merchandise dependably requires substantially
more vitality while reusing needs just a small amount of it includes the American Goescience Institute.

Reduce Air Pollution

Utilization of non-renewable energy sources like oil, petroleum gas, and coal, and consuming wood produce ozone
harming substance discharges (GHG), and numerous hurtful synthetic concoctions that dirty the air and have genuine
outcomes on condition and individuals' wellbeing.

There are numerous approaches to lessen emanations and counteract air contamination. Utilization of elective
vitality sources that are inexhaustible and economical produce practically no discharges and thusly improve wellbeing
and have less ecological effect. Besides, they are a solid source giving more work than petroleum product based
vitality, as indicated by Union of Concerned Scientists. So also, vehicles running on elective discharge practically zero
outflows reports Issues in Science and Technology.

Impacts on Health and Wildlife

Such measures can spare lives, since air contamination has turned into "a noteworthy ecological wellbeing hazard,"
as indicated by the World Health Organization (WHO), that has prompted the sudden passing of 3 million individuals.
Diminishing air toxins would lessen water contamination by diminishing corrosive downpour and eutrophication that
can damage to untamed life particularly in oceanic situations, and yields and trees report Massachusetts'
Department of Environmental Protection.

Forestall Water Pollution

Water contamination is brought about by point sources where squanders are released into waterways and seas, as
per National Ocean Atmospheric Administration. Non-point contamination incorporate soil disintegration, agrarian
spill over stacked with manures and pesticides, urban overflow containing oil, pet and greenhouse squanders clarifies
the Environmental Protection Agency's Non-Point Sources page (EPA Non-Point Sources).Economic Benefits

Reducing nitrogen pollution caused by effluents by treating waste-water can be beneficial economically. The
environmental benefits, too, are many. It reduces eutrophication, greenhouse gas production, and energy use notes a
study reported by Science Daily. Clean water is good also for farmers, fisheries, tourism, homeowners, and others
reports Environment Working Group (EWG). At least $22 billion a year can be gained through an increase in
commercial and farming activities. Cutting agricultural pollution is a necessary element in creating these positive
impacts.

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Environmental Advantages of Prevention

The amount of waste that enters the water can be reduced or even prevented and water pollution can be stopped.
Many persistent organic pollutants (POPS) that come from agricultural and industrial wastes have decreased in
oceans due to bans but there are new pollutants like flame retardants along with old DDT, still found, reports Scripps
Institution of Oceanography. Reducing plastic waste and dumping of industrial waste can help hundreds of species
that are dying in oceans elaborates California Coastal Commission. This would also decrease the health risk to people
from eating fish that is contaminated by toxic waste that has entered the food-chain points out the Environmental
Defense Fund.

Stop Land Pollution

Land can be polluted when industrial wastes, in many cases hazardous is dumped creating brownfields. Landfills also
contain toxic chemicals that leach into soil, and then groundwater. Other reasons are energy production processes,
mining for fossils fuels and metals, and agricultural use of fertilizers and pesticides. Heavy metal and persistent
organic pollutants that cause land pollution can be reduced by reducing household and industrial waste, and through
recycling.

Going Green Impacts Health

By taking these measures the health impact like damage to nervous, immune and reproductive systems and
abnormalities in infant and child development can be prevented, which the International Institute Sustainable
Development Bulletin (IISD) explains are caused by POPS. The effect on mammals, reptiles, fish and birds due to
immune, enzyme and reproductive systems problems that the WHO (pg. 8 & 9) notes that are caused by POPS can be
prevented.

Since POPS do not degrade soon and persist for centuries, it is necessary to be vigilant in their use. A Caribbean
Environment Programme report states that POPs level in the first decade of the 21st century had decreased globally
compared to 1980s and 1990s, as knowledge of their dangers became widespread, but new products which are not
controlled still contribute to POPs level.

Curtail Climate Change

Greenhouse gas emissions that cause air pollution also lead to climate change. Burning fossil fuels, deforestation,
land-use change, production of nitrogen fertilizers, and ruminants (e.g., cows) digestion through human activities, are
the reasons behind the abrupt global warming reports NASA.

Steps are needed to address the effects of climate change. The results are rising temperature, melting polar ice-caps
and glaciers, rise in sea-level and submergence of coastal land, changes in precipitation patters, increase in extreme
weather events like hurricanes and droughts, and ocean acidification. All of which then impact crops, wildlife, and
biodiversity notes NASA. The impact can, however, be worse with every degree rise in temperature.

Limiting Temperature Change Lessens Negative Impacts

There is a big difference in effects if the temperature rise would be 2 degrees Celsius. Fifty percent longer heat waves,
a 10 centimeter higher rise in sea levels, destruction of all coral reefs instead of 70% loss, and increased risks to crop
security can be prevented by limiting rise to only 1.5 degrees Celsius reports a 2016 scientific study.

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A global initiative, The Paris Agreement, came into effect in late 2016, with ratification from 145 countries, to limit
global warming to 1.5 degrees Celsius reports the UNFCCC. All the individual actions which reduce air pollution also
help stop climate change.

Curb Industrial Agriculture

Enormous scale cultivating with monocultures propped by water system and utilization of concoction composts and
pesticides represent 70% of the water use on the planet. In addition, it is in charge of 75% of the water contamination
and 33% of the GHG radiated, and decrease in biodiversity of honey bees, bats, creatures of land and water, and
other valuable species states Pesticide Action Network.

Elective green arrangements like nearby moderate sized homesteads can improve the earth, neighborhood networks
and laborer wellbeing, as per the Union of Concerned Scientists. Prior synthetic compounds and choosing natural
horticulture and planting takes "a proactive methodology" to anticipate issues before they emerge. So soil quality is
worked through numerous development rehearses, biodiversity spared and utilized, with no contamination of air,
water or land, prescribes the Food and Agriculture Organization (FAO).

Positive Impacts on Health and Other Areas

Purchasers who purchase natural can spare themselves stresses over medical issues that happen because of
devouring vegetables, foods grown from the ground debased by pesticides or anti-infection agents recommends
WebMD. It additionally spares biodiversity and decidedly impacts the air, water, and land when contrasted with
ordinary rural practices.

Stop Deforestation and Habitat Loss

Deforestation and loss of just tropical biological systems represent 10% of GHG as indicated by Mongabay. In spite of
worldwide endeavors to secure timberlands and different territories, a logical 2016 investigation found that half of
825 common environments were still at a high danger of being decimated, so more activity is as yet vital. Urge green
practices to affect the earth in various ways.Fight Climate Change Through Protecting Forests

Protecting forests standing can significantly reduce global warming explains the Union of Corned Scientists (Forests
and Land). Forest protection is in fact a better solution than restoring forests in fighting climate change according
to Guardian.

Save Biodiversity and Human Livelihoods

As Greenpeace points out, it is necessary to stop deforestation for many other reasons. This is to protect forests that
are home to 80% of biodiversity and provide many ecosystem benefits. Moreover, this would ensure survival of 1.4
billion people dependent on forests for living and livelihoods.

Impact on Aquatic Systems and Related Industries

Habitat destruction is rampant in aquatic systems too. Coral reef destruction in oceans is also serious.
The International Coral Reef Initiative reports that reefs support one million marine species, protect coastal areas,
and are worth billions of dollars for the fishing and tourism industry. Limiting habitat loss and degradation is
important also in rivers and streams where it has led to losses of 81% of vertebrate species already.

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End Soil Erosion and Degradation

Land and soil degradation occurs due to intensive farming, over-grazing and deforestation. This has led to
desertification and arable land is being lost at "30 to 35 times the historical rates" according to the United Nations.

How Conservation Helps

These problems are best tackled by both small and large scale soil conservation efforts. These efforts can prevent
consequences like:

Decrease in arable land

Loss of precious topsoil

Flooding downstream due to clogging of rivers and streams

Nutrient pollution

Planting trees or maintaining perennial crops also provide habitats for wildlife; it also improves land stability and
prevents landslides. In urban areas soil conservation by tree planting improves the area's aesthetic value
says Forestry Research, UK.

Minimize Biodiversity Loss

There are an estimated 8.7 to 10 million species on earth, according to a study published in Nature.com. Human
activities are causing extinction at 8 to 100 times the natural level since 1900, in what is called the sixth extinction
event notes the Guardian.

Since habitat loss and fragmentation are the number one reason for species loss, reducing paper use and recycling
paper saves forests, and species; 40% of woods are cut to make pulp for paper and paperboards
reports WWF. Reducing consumption in general can also help save species, as a 2017 study found many biodiversity
hotspots are being threatened due to consumer demand.

Poaching of species for their body parts like rhino horns, elephants' tusk, and tiger skins is the second important
cause of biodiversity loss. It is being tackled by reducing demand for these items and strict rules to prevent their
illegal trade.

Areas Impacted by Biodiversity

Biodiversity is essential as it provides clean water, food, medicines, clothing, timber, biofuels, and fossil fuels,
through ecosystem services of biodiversity, and ensures soil fertility, air quality, carbon sequestration, and
moderation of climate. In short, without biodiversity life would be difficult for people. So loss of species is something
everybody should be concerned about as it goes beyond loss of some plants and animals.

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Take Caution Consuming Genetic Engineered Organisms

Recent technologies are showing adverse effects, and there is need for caution before their use is expanded.
Genetically engineered organisms (GMOs) that require heavy herbicide use have caused the development of 14
super-weeds notes a 2014 USDA Economic Research Service (ERS) report (pg. iv). Milk from cows injected with GMO
rBGH can cause cancer, notes American Nutrition Association. To limit these impacts, 38 countries have banned use
of GMOs. Ensuring label information about GMOs in food products is the best way to provide people a choice to
curtail its use and ill effects since countries like the U.S. have GMOs in 75% of food products.

Effect on Human Health

By making the effort to read labels and fighting for labelling laws, people can make an informed choice on consuming
GMO foods. Humans could potentially have healthier lives.

Steps toward Positive Remedies

Many positive changes have been instituted and others are constantly being researched and implemented to remedy
the world's environmental crisis. It isn't just the current generation that must deal with any crisis that is created; it
will be a challenge for future generations if greater action is not taken over the next few decades.

1.3 Identify ways of communicating Go Green ideas for different purposes and people
Write your response into the table:
COMMUNICATION OPTIONS Purpose (outcomes) People (suited to which position)
SOCIAL MEDIA easy access for students students
POSTER reminder RTO staff
EMAIL FOOTNOTE to remind stakeholders that we are stakeholders
committed to a go green initiative
Communication options Purpose (outcomes) People (suited to which position)

1.4 List and describe techniques to engage and fascinate others with Go Green ideas
Write your response here:

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1. Utilize online networking to discuss green: Online networking can be an extraordinary instrument for conveying
your manageability objectives and accomplishments and making your clients mindful of them. Utilize your blog,
Facebook and Twitter records to tell your clients what you're doing to lessen your natural impression. Obviously,
abstain from "green washing" – or proposing your organization is green without showing results. Regardless of
whether it's reusing, vitality proficiency or locally sourcing items, give points of interest. Internet based life can
likewise help goad your clients into greener practices. For instance, you may offer a rebate in the event that they
swing by your store on a bicycle or by foot. These sorts of difficulties are likewise an incredible method to perceive
how much reach and effect your online networking truly has.

2. Give a bit of benefits to philanthropy: Give clients a chance to feel additional great about their buys by giving a
part of your benefits to a natural reason lined up with your manageability objectives. This is additionally a decent
method to create mindfulness about the ecological issue you're attempting to explain. Ensure it's a respectable
association. Guidestar.org and CharityNavigator.org are extraordinary sites for exploring a philanthropic's financials
and ensuring the majority of the gifts really go toward the reason, not the philanthropy's workers.

3. Give clients a simple method to help: Discover approaches to give your clients a chance to play at any rate a little
job in your supportability mission. An ongoing report by the National Restaurant Association found that 85 percent of
Americans grown-ups sort their rubbish at speedy administration eateries when reusing repositories are accessible.
The takeaway: Customers are anxious to enable you to meet your objectives and become increasingly manageable —
so given them a chance to help.
4. Inspire them to go beyond: Green communications has become more than just communicating your own
sustainability progress. It’s about empowering your customers to take it a step further. You might suggest ways for
them to be more eco-friendly at home or enlist them to help with a cause. One companythat makes footwear out of
recycled yoga mats, for instance, encourages its customers to support Surfers for Cetaceans, a nonprofit that
promotes marine life conservation.

1.5 List and describe the skills and attributes required to communicate ideas
Write your response here:
Clarity and Concision

Great verbal correspondence means saying simply enough – don't blabber or excessively little. Attempt to pass on
your message in as few words as could reasonably be expected. State what you need plainly and legitimately,
regardless of whether you're addressing somebody face to face, on the telephone, or by means of email. In the
event that you meander on, your audience will either block you out or will be uncertain of precisely what you
need.

Friendliness

Through a friendly tone, a personal question, or simply a smile, you will encourage your coworkers to engage in
open and honest communication with you. It's important to be nice and polite in all your workplace

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 communications. This is important in both face-to-face and written communication. When you can, personalize
your emails to co-workers and/or employees – a quick "I hope you all had a good weekend" at the start of an
email can personalize a message and make the recipient feel more appreciated.

Confidence

It is essential to be positive about your communications with others. Certainty demonstrates your collaborators
that you have confidence in what you're stating and will finish. Radiating certainty can be as basic as looking or
utilizing a firm yet benevolent tone. Abstain from making articulations sound like inquiries. Obviously, be mindful
so as not to sound presumptuous or forceful. Make sure you are continually tuning in to and identifying with the
other individual.

Empathy

Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening
to the other person and respect their opinions.

Respect

People will be more open to communicating with you if you convey respect for them and their ideas. Simple
actions like using a person's name, making eye contact, and actively listening when a person speaks will make the
person feel appreciated. On the phone, avoid distractions and stay focused on the conversation.

1.6 Plan the use of digital tools to store and present information
Write your response here:
The Organization:

 What is your organization’s mission?

 What are your goals as an organization?
o What kind of work do you do?
o What do you count as a “success”?
o What can technology, extra money, or extra volunteers help you achieve?
 Who is your audience?
o What does your audience expect of you? What are you looking to have your audience do?
o Where are they located, geographically?
o What are their ages? What about other demographic information such as gender, income level, interests, etc.?

The Technology:

 How do you currently manage tasks?

 What is the current organizational comfort level with technology?
 What technologies have you found to be effective?
 How much capacity do you have to implement new strategies and use technology, both in terms of time and
personnel?
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Talking through the questions on the survey helps me to have a meaningful conversation about an organization’s
mission and goals, perceived audiences, comfort with and effectiveness using their current digital tools, and, finally,
how the organization currently manage tasks. My goal is to discover areas in which digital tools can make the
organization more efficient, empowered, effective and, for those who work there, happier.

- periodic print publications;

- online communications;
- meeting and conference materials;
- media relations and public relations materials;
- marketing and sales tools;
- legal and legislative documents;
- incoming communications, including reception procedures and voice mail content;
- committee and board communiques;
- corporate identity materials, including letterhead, logo, and envelopes;
- surveys;
- certificates and awards;
- annual reports;
- signage;
- speeches;
- and invoices.

Task 2: Provoke response and reaction

In this task you will implement your plan in an effort to get a response and reaction from end-users of the Go Green
initiative.

2.1 Use different techniques to engage and fascinate

Write your response here:
Here are some samples of communication and interpersonal skills:
o brainstorm with communication staff,
o talk to other departments,
o interview the chief staff executive,
o interview the board,
o talk to communication committee members,
o survey the membership,
o Provide stakeholders with the activities and outcomes of the project
o To centralise all communication efforts
o Increase employee teamwork
o Target audience

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 o Communication strategy objectives
o Allocated responsibilities
o Organisational chart
o Organisational communication policy and procedures
o Responsibilities
o Stakeholder communication
o Target audience
Host focus groups, and query non-members

2.2 Creates innovating approaches to different communication challenges

Write your response here:
Activities and interventions may include:
- Action research
- Brainstorming
- Career planning
- Inter-group team building
- Job redesign
- Quality circles
- Re-engineering
- Sensitivity training
- Succession planning
- Surveys (with feedback)
- Team building
- Training
- Transition analysis

2.3 Takes risks in communicating ideas

Write your response here:

When communicating ideas conflict may arise.

Situations that are triggered by fear, force, sense of fairness, and funds create conflict. It is the differences
of many aspects such as values, attitudes, needs, expectations, viewpoints, and personalities that cause
conflict in an organization.

Reasons Why Conflict Develops

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- Organizational or working environment strife is established from poor correspondence, feeble
authority, change in initiative, disappointment with the executives style, and looking for power. For
instance, when a representative requests for work acknowledgment, for example, an expansion in pay or
an advancement, this situation may cause struggle when the individual's advantage isn't recognized. This is
a genuine case of contention that is created as a result of poor administration style.

- Disagreement is a typical explanation behind clash. Individuals differ on numerous things, for
example, differentiating suppositions on a specific topic since we as a whole have our own convictions and
standards. Indeed, even passionate contrasts cause struggle. With regards to choices, even administration
pushes on individual proposition

Task 3: Debate ideas to achieve commitment to the Go Green initiative

In this task you will continue with the engagement of stakeholders to get a level of commitment to the project.

3.1 Articulates substantiated positions on ideas

Write your response here:

Go green ideas are positive. It can save carbon by start implementing it on education and
other stakeholders.

3.2 Is open to critical analysis

Write your response here:

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A few organizations have tried to turn out to be all the more earth benevolent, otherwise called "making
strides toward environmental friendliness." Reasons for becoming environmentally friendly can
incorporate accomplishing better advertising, taking advantage of the developing green market or even in
light of the fact that the organization may essentially feel it is the correct activity to help ensure the earth.
Greening an organization can include changes to decrease ozone depleting substance emanations, utilize
more secure, non-poisonous synthetic compounds in items, ensure biological systems, or the majority of
the above mentioned. In any case, there can be various detriments to becoming environmentally friendly
for partnerships.

The Switch Can Be Expense

It very well may be exorbitant for a partnership to become environmentally friendly at first. For instance,
the change to sunlight based power will make the need to introduce sun oriented boards at business
offices. The cost decreases in vitality reserve funds picked up by making strides toward environmental
friendliness are not in every case enough to counterbalance the underlying forthright change costs. In
certain areas, in any case, tax breaks are given that can help organizations balance the expenses of doing
the switch.

Notwithstanding exchanging vitality providers – acquiring wind-control power, say, instead of traditional
power from a petrochemical-filled power plant – can mean paying a top notch cost for the environmentally
friendly power vitality source. Pushes Up the Price of Products
In some cases, the switch to using green materials can lead to higher costs in your production process or
elsewhere in your facility. A furniture manufacturer who switches suppliers to buy only sustainably
harvested wood will likely have to pay a premium price for his lumber. The larger costs either have to be
passed along to customers in terms of higher prices or have to come at the company's expense in terms of
a smaller profit margin on its products.
Going Paperless Means Data Risks
For some companies, a common method of going green is to minimize or even eliminate the use of paper.
This can pose some disadvantages. For example, if employees lose or experience the theft of laptop
computers, sensitive information that would normally be kept in a locked paper file could fall into the
wrong hands. If companies don’t properly back up their computer files, a system crash could prove
disastrous.
Paper records, however "nineteenth century" they may seem, still serve as a valuable backup to the
electronic documents that dominate record-keeping in the modern era.
Customer Backlash
Companies may intentionally or unintentionally make false claims regarding the environmental friendliness
of their products, a process known as “green washing.” A product that insists it has "no added chemicals"
for example could be criticized for its choice of wording, since even naturally-derived ingredients consist of
chemical substances. If consumers become aware that a company is engaging in greenwashing, the
company may suffer harm to its credibility.

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Is Going Green Worth It?
Sometimes being green can be easy and a worthwhile business pursuit. A concern for social responsibility
can increase the bottom line as consumers search for more sustainable food and household products and
prepare to part with larger sums of money to support personal beliefs. In addition to increased revenue,
the reputation of a corporation can increase as buyers research purchases and share information regarding
best practices of preferred brands with peers.

3.3 Argues substantiated position

Write your response here:

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According to a huge modelling study, Australia can continue to grow its economy by relying heavily on agriculture
and mining, while also slashing emissions and improving the natural environment. But smart government policies will
be key.
In the first of what will be a regular series of Australian National Outlook reports, researchers at CSIRO, Australia’s
government scientific research agency, combined nine different economic and environmental models to examine 20
possible paths to 2050.
They found that strong international action on climate change would benefit the Australian economy, even ignoring
the accompanying benefits of reduced climate impacts. Australia’s economic future looked brightest in scenarios
where stronger climate action was taken, and the financial benefits could even kick in before 2050.

Although such decisive action would weaken demand for its coal, the country would enjoy increased demand for its
gas, uranium and agricultural produce – all things Australia can export in spades.
Trees are key
Even in scenarios where Australia achieved negative emissions as early as 2040, GDP still grows strongly in the
models.

Planting forests turns out to be crucial for Australia to reduce its emissions, accounting for up to 40 per cent of
reductions. This could be encouraged simply by introducing a market mechanism, such as carbon pricing that would
pay farmers about $50 for each tonne of CO2 sequestered by planting new trees. Because much of that can be done
using native plants, such a measure would also improve biodiversity.

“Overall it is a very positive message that we can have growth and a sustainable environment at the same time,”
says Alex Wonhas from CSIRO, who led the report. “But it’s not necessarily given. There will be choices,” he says.
Investment will have to be made in water resources and agricultural efficiency, and incentives would have to be
created for emissions reductions and energy efficiency.
Best case scenario

“Australia has seen rapid expansion in mining and agriculture, with tremendous pressure on its ecological systems
and sky-high greenhouse gas emissions,” says Frank Jotzo at the Australian National University in Canberra. If
Australia sees rapid economic growth in coming decades while also easing this environmental pressure, the same
could be true for many other countries, he says.

The most positive scenarios for Australia’s growth and climate are ones where carbon capture and storage (CSS)
becomes commercially viable. Australia is one of the world’s biggest producers of coal and CCS would allow coal use
to increase, while decreasing emissions. Should coal be phased out, CCS could be used in combination with biofuels,
to create negative emissions, reducing the levels of CO2 in the atmosphere.

“This is a landmark study,” says Jotzo. “Their findings should give Australia’s politicians resolve to face up to the big
questions of environmental sustainability,” he says.

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3.4 Participate in conversations to generate new ideas
Write your response here:

POSSIBLE IDEAS IN THE CONVERSATION TO DISCUSS ARE:

1. Save energy to save money.

 Set your thermostat a few degrees lower in the winter and a few degrees higher in the summer
to save on heating and cooling costs.
 Install compact fluorescent light bulbs (CFLs) when your older incandescent bulbs burn out.
 Unplug appliances when you're not using them. Or, use a "smart" power strip that senses when
appliances are off and cuts "phantom" or "vampire" energy use.
 Wash clothes in cold water whenever possible. As much as 85 percent of the energy used to
machine-wash clothes goes to heating the water.
 Use a drying rack or clothesline to save the energy otherwise used during machine drying.

2. Save water to save money.

 Take shorter showers to reduce water use. This will lower your water and heating bills too.
 Install a low-flow showerhead. They don't cost much, and the water and energy savings can
quickly pay back your investment.
 Make sure you have a faucet aerator on each faucet. These inexpensive appliances conserve heat
and water, while keeping water pressure high.
 Plant drought-tolerant native plants in your garden. Many plants need minimal watering. Find
out which occur naturally in your area.

3. Less gas = more money (and better health!).

 Walk or bike to work. This saves on gas and parking costs while improving your cardiovascular
health and reducing your risk of obesity.
 Consider telecommuting if you live far from your work. Or move closer. Even if this means paying
more rent, it could save you money in the long term.
 Lobby your local government to increase spending on sidewalks and bike lanes. With little cost,
these improvements can pay huge dividends in bettering your health and reducing traffic.

4. Eat smart.

 If you eat meat, add one meatless meal a week. Meat costs a lot at the store-and it's even more
expensive when you consider the related environmental and health costs.
 Buy locally raised, humane, and organic meat, eggs, and dairy whenever you can. Purchasing
from local farmers keeps money in the local economy.
 Watch videos about why local food and sustainable seafood are so great.

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  Whatever your diet, eat low on the food chain [pdf]. This is especially true for seafood.

5. Skip the bottled water.

 Use a water filter to purify tap water instead of buying bottled water. Not only is bottled water
expensive, but it generates large amounts of container waste.
 Bring a reusable water bottle, preferably aluminum rather than plastic, with you when traveling
or at work.
 Check out this short article for the latest on bottled water trends.

6. Think before you buy.

 Go online to find new or gently used secondhand products. Whether you've just moved or are
looking to redecorate, consider a service like craigslist or Free Sharing to track down furniture,
appliances, and other items cheaply or for free.
 Check out garage sales, thrift stores, and consignment shops for clothing and other everyday
items.
 Watch a video about what happens when you buy things. Your purchases have a real impact, for
better or worse.

7. Borrow instead of buying.

 Borrow from libraries instead of buying personal books and movies. This saves money, not to
mention the ink and paper that goes into printing new books.
 Share power tools and other appliances. Get to know your neighbours while cutting down on the
number of things cluttering your closet or garage.

8. Buy smart.

 Buy in bulk. Purchasing food from bulk bins can save money and packaging.
 Wear clothes that don't need to be dry-cleaned. This saves money and cuts down on toxic
chemical use.
 Invest in high-quality, long-lasting products. You might pay more now, but you'll be happy when
you don't have to replace items as frequently (and this means less waste!).

9. Keep electronics out of the trash.

 Keep your cell phones, computers, and other electronics as long as possible.
 Donate or recycle them responsibly when the time comes. E-waste contains mercury and other
toxics and is a growing environmental problem.
 Recycle your cell phone.

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  Ask your local government to set up an electronics recycling and hazardous waste collection
event.

10. Make your own cleaning supplies.

 The big secret: you can make very effective, non-toxic cleaning products whenever you need
them. All you need are a few simple ingredients like baking soda, vinegar, lemon, and soap.
 Making your own cleaning products saves money, time, and packaging-not to mention your
indoor air quality.

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 For Assessor Use Only

Task Outcome Sheets

The Outcome Sheet below is the assessment questions and tasks for each of the assessment events that the student
is required to complete. Assessors, tick ‘S’ if the student achieved a satisfactory outcome for an assessment task and
‘NYS’ if the student does not meet these requirements. Also, you are required to write comments on the quality of
this evidence under the ‘Comments’ column. For your judgement on the student’s overall performance, tick
‘Satisfactory’ if the student achieves a satisfactory outcome for all of the tasks or ‘Not-Yet-Satisfactory’.

Assessment Event 1
Assessment Event 1
S NYS Comments
Knowledge Questions

Question 1

Question 2

Question 3

Question 4

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Assessment Event 1
S NYS Comments
Knowledge Questions

Question 5

The student’s performance for Assessment Event 1 is  Satisfactory  Not-Yet-Satisfactory

Assessor Signature: Date:

BSBCRT401 Student Assessment Workbook | Student ID: Page 26

Assessment Event 2 - Simulation
Assessment Event 2 S NYS Comments
Sub Task
1.1

Sub Task
1.2

Task 1: Sub Task

Analyse ideas for 1.3
communication to Sub Task
others 1.4

Sub Task
1.5

Sub Task
1.6

Sub Task
2.1
Task 2:
Sub Task
Provoke response
2.2
and reaction
Sub Task
2.3

Sub Task
3.1

Task 3: Sub Task

Debate ideas to 3.2
achieve commitment
to the Go Green Sub Task
initiative 3.3

Sub Task
3.4

The student’s overall performance is  Satisfactory  Not-Yet-Satisfactory

Assessor Signature: Date:

BSBCRT401 Student Assessment Workbook | Student ID: Page 27

 Assessment Outcome Sheet
Student ID Family Name First Name

Course Code Course Title

Unit Code BSBCRT401 Unit Title Articulate, Present and Debate Ideas

Assessment Outcome
Assessor, please tick and date the student’s final outcome of this assessment:
Initial Submission Date Re-submission 1 Date Re-submission 2 Date
C NYC ___/___/____ C NYC ___/___/____ C NYC ___/___/____

Assessor’s Feedback
Assessor, please provide your comments on the student’s final outcome of this assessment:

Assessor Full Name Signature Date

Receipt of Student’s Assessment

Assessor, you must provide the completed copy of this receipt to the student as an evidence of submission of their
assessment to you.
Student ID Family Name First Name

Course Code Course Title

Unit Code BSBCRT401 Unit Title Articulate, Present and Debate Ideas

Due Date __/__/___ Date Received __/__/___ Extension YN Date __/__/___

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 Approved Approved

Assessor’s
Initial Submission  Re-submission 1  Re-submission 2  Signature

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Student Feedback Form
Dear Student,
We are keen to improve our products and services, and assessment tools are a key part of this. Therefore, we would
welcome your feedback on the assessment. If you could take a few minutes to complete the form below, it would be
greatly appreciated. Please provide thoughtful responses as your opinions are highly valued.

Yes No Questions

Y N Did the assessment cover the training you received for this unit?

Were the tasks in Assessment Event 2 based on realistic activities that you would expect to be
Y N doing in a workplace?

Y N Did you understand the assessment instructions?

Y N Were the tasks easy to understand?

Y N Did the Assessor set up and run the simulation professionally?

Y N Was the Assessor’s decision fair?

Y N Was the Assessor’s feedback specific?

Y N Was the Assessor’s feedback comprehensive?

Y N Was the Assessor’s feedback constructive?

Y N Was the Assessor’s feedback timely?

Y N Were you satisfied with your effort in this assessment?

What would you change about this assessment?

What could the Assessor have done differently to improve the

assessment process and/or assessment feedback?

Overall, what was the most significant challenge of this assessment?

BSBCRT401 Student Assessment Workbook | Student ID: Page 30

Overall, what did you like the most about this assessment?

Do you have any other comments?

BSBCRT401 Student Assessment Workbook | Student ID: Page 31