P&WC CUSTOMER DAY

JAKARTA, INDONESIA
28th & 29th NOV 2018
 P&WC WELCOMES

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 2
 EXPORT CLASSIFICATION

Export Control Classification

Contains No Technical Data ( X )
Classification
Regulation
Number
* Data is subject to the jurisdiction of the Export and Import Controls Bureau of
the Department of Foreign Affairs and International Trade of Canada, Canadian ECL(s)*
Department of Commerce of the and/or Department of State of the United
ECCN(s)*
States .
** Data is not subject to the jurisdiction of the Department of Commerce of the P-ECCN(s)**
or Department of State of the United States but would become subject if
exposed to any US involvement. USML(ITAR)*

P-USML**
Date: 16-Nov-18
Badge: E-PW49101

PROPRIETARY NOTICE
This document is the property of Pratt & Whitney Canada Corp. (“P&WC”). You may not possess, use, copy
or disclose this document or any information in it, for any purpose, including without limitation to design,
manufacture, or repair parts, or obtain TCCA, FAA, or other government approval to do so, without P&WC's
express written permission. Neither receipt nor possession of this document alone, from any source,
constitutes such permission. Possession, use, copying or disclosure by anyone without P&WC's express
written permission is not authorized and may result in criminal or civil liability.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 3
 GUIDELINES
While P&WC wants to obtain full and frank input from its DOFs, P&WC does not want this
conference to be misconstrued by any participants, aircraft owners, operators or others as a
forum for P&WC and/or the DOFs to reach any agreement or understanding regarding
competitively sensitive issues, such as the pricing or cost of these products and services that
DOFs buy and sell for the customers they support. Accordingly, there shall be no discussions
related to such topics and no exchange of such competitively sensitive information during this
conference. P&WC and the DOFs must each independently and unilaterally decide how they
will price their products and services, and how they will deal with customers and third parties in
the marketplace.

For example, there shall be no discussion and no agreements or understandings that will be
reached regarding how any customers or other third parties will be treated; P&WC and the
DOFs will each make their own decisions in that regard. Similarly, there shall be no discussion
and no agreements or understandings that will be reached regarding spare part pricing; once
again, P&WC and the DOFs will each make their own decisions in that regard.

If anyone has any questions regarding these guidelines, please submit them to P&WC Legal
for review.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 4
 This Is Pratt & Whitney Canada

VIDEO
Export Classification: P&WC Proprietary Information For Planning Purposes Only 5
 P&WC PRESENTERS

Andy Loo General Manager, Regional Turboprop

Terence Tan Customer Manager, Regional Turboprop

Sukhdev Singh Customer Engineering, Regional Turboprop

Chandra Gunawan Customer Manager, Regional Turboprop

Ng Keng Boon PpH Customer Manager, Regional Turboprop

Tarek Nochahrli Senior Manager, Digital Strategy

Budi Susilo Field Support Representative

Jimmy Chu Field Support Representative

Ivan Le Field Support Representative

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 6
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:30 Group Photo Taking and Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
17:00 - 17:30 Q&A
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 7
 AGENDA – DAY 2

08:30 - 09:30 Maintenance Best Practices

09:30 - 10:00 Maintenance & Operational Review Summary
10:00 - 10:30 Tea Break
10:30 - 11:30 FAST Overview
11:30 - 12:00 Operator Success Story : Managing ECTM
12:00 - 13:30 Lunch
13:30 - 14:30 Customer Support Initiatives
14:30 - 15:00 Troubleshooting Session 2
15:00 - 15:30 Tea Break
15:30 - 16:30 Customer Q&A
16:30 - 17:00 MFA and Wrap Up

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 8
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 9
 BEEKAST INTRODUCTION
INTRODUCTION
- Beekast is an audience engagement tool that
enables P&WC to collaborate in real time with you
through your mobile phones and tablets.

- Activities throughout the customer day event

- Open up sessions for you to provide feedbacks
- Open up surveys and polls
- Fun Customer Day Activities

- Beekast activities will be participated through your

mobile phones, tablet and laptops.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 10
 BEEKAST LOGIN DETAILS

To participate, go to: www.beekast.com/cdja

*Session Code: cdja2018

*Session Password:- jakarta2018
For international participants
WIFI Username:

WIFI Password:

For Indonesian customers,

Please kindly use your local telco data plan to prevent
slow down of beekast.
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 11
 BEEKAST ACTIVITY

Question: In one word, how do you

feeling today?

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 12
 BEEKAST INTRODUCTION

Type
Post

Click to type

1) Timeline
2) Slideshow
3) Activities
4) More (Not Applicable)

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 13
 CUSTOMER SERVICE LEADERSHIP TEAM
President’s J. Saabas M. Della Posta
Office President Senior Vice President

S. Kumarasingam
Vice President
Customer Service
P. Tremblay
Exec. Director
Operations
Plant 5 & Asia Pacific ML. Fernandes
T. Swail Sr. Director
Vice President
Comm. Service Asset
Programs
E. K Tham Management
GM
P&WC (Singapore)
F. Shum C. Lachapelle
S. Maradola
General Manager
Director Manager MRO Services
Marketing China &
J. Blondeau Programs, Small/Med. Fans Supply Chain & Sourcing
Customer Service Asia Pac
GM
PWES & PWWF Ops
NA & Europe Satellite
K. Kenny R. Picard
Sr. Director Manager
S. Turcotte Programs, Regional Airlines Quality Operations
GM Ops
South America
Satellites & Strategy
C. Huisson N. Gauthier
Director
Manager ITC
Programs, Turboshaft
P. Huard
Manager
ROCS J. Lewis
Director
Program, Corp. T/Props
L. Hudon & Military
Manager
Business Planning
N. Chabee A. Waterston
Director Director
APU Business Marketing PW800

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 14
 CUSTOMER PROGRAM HUB - REGIONAL
T. Swail
Vice President
Customer Programs

A. Rodriguez
General Manager

K. Kenny Regional Strategy

Sr. Director
C. Mott
Senior Administrative
Assistant Customer Program
(Regional Airlines) K. O’Flaherty
General Manager

Campaign Management

A. Loo A. Fortier F. Chapleau O. Lefebvre

General Manager General Manager General Manager General Manager
Customer Mgt Asia Pacific Service Engineering Service Engineering PpH Customer Programs
(Regional Airlines) (Regional Airlines, ATR) (Regional Airlines, Q400)

Justin Seet
Customer Manager\Engineering
Rajeev Chakkola
Customer Manager\Engineering
C. Rutherford
Daniel Gagnon Narcisa Jivan
General Manager
Customer Manager\Engineering Customer Manager\Engineering
PpH Customer Programs
Jean-Francois Lebrun Pierre Robert
Customer Manager\Engineering Customer Manager\Engineering

Sukhdev Singh Mathieu Renaud Benoit Gagnon

Customer Manager\Engineering
Terence Tan
Customer Manager\Engineering
Customer Manager\Engineering Customer Manager\Engineering JF. Desrosiers
General Manager
Valdemar Porto Steen Holst
PpH Customer Programs
Customer Manager\Engineering Customer Manager\Engineering

Chandra Gunawan Firas Hussein Marcel Vincent

Customer Manager\Engineering Customer Manager\Engineering Customer Manager\Engineering
L. Dubois
Stephane Demers Wesley N. Rodrigues General Manager
Customer Manager\Engineering Customer Manager\Engineering
PpH Life Cycle Cost

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 15
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 16
 OVERALL FLEET STATISTICS

PW100 Worldwide Fleet

Fleet Cumulative (Flying Hours)** 174,612,600
Fleet Cumulative (Cycles)** 184,740,130

Current Population** 7,703

Fleet Leader** 63,337

BIF Rate in 1 per FH* 1 per 186,800
BIF Rate in 1000 FH* 0.005
BUR Rate in 1 per FH* 1 per 33,800
BUR Rate in 1000 FH* 0.030
*Rates are based on 6 months rolling average as of Jul 2018
**Fleet Hours as of Current end data (Nov 12, 2018)

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 17
 OVERALL FLEET STATISTICS

SMALL MEDIUM LARGE

Fleet Cumulative (Flying Hrs.)* 68,543,800 61,922,500 44,146,300
Fleet Cumulative (Cycles)* 73,410,409 67,000,145 45,514,835
Current Population* 1,770 2,337 3,596
Fleet Leader* 63,337 57,749 49,553
BIF Rate in 1 per FH** 1 per 393,900 1 per 167,000 1 per 163,500
BIF Rate in 1000 FH** 0.0025 0.0059 0.0061
BUR Rate in 1 per FH** 1 per 52,500 1 per 35,800 1 per 29,000
BUR Rate in 1000 FH** 0.019 0.028 0.034

*Rates are based on 6 months rolling average as of Jul 2018

**Fleet Hours as of Current end data (Nov 12, 2018)
PW100 Large Series: PW119B/C, PW127 All
PW100 Medium Series: PW118 A/B, PW123B/C/D/E, PW124B, PW125B, PW126/A
PW100 Small Series: PW118, PW120/A, PW121/A

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 18
 PW100 IFSD RATES

0.040
BIF TIF
0.035

TIF 1 Per 93,400 FH

0.030
BIF 1 Per 186,800 FH

0.025
Rate / 1000 FH

0.020

0.015

0.010

0.005

0.000
Oct-15

Oct-16

Oct-17

Oct-18
Jul-15

Jan-16

Jul-16

Jan-17

Jul-17

Jan-18

Jul-18
Apr-16

Apr-17

Apr-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 19
 PW100 LARGE SERIES IFSD RATES

0.040
BIF TIF
0.035

TIF 1 Per 72,000 FH

0.030
BIF 1 Per 163,500 FH

0.025
Rate / 1000 FH

0.020

0.015

0.010

0.005

0.000
Apr-16

Apr-17

Apr-18
Jul-15

Oct-15

Jan-16

Jul-16

Oct-16

Jan-17

Jul-17

Oct-17

Jan-18

Jul-18

Oct-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 20
 PW100 MEDIUM SERIES IFSD RATES

0.040
BIF TIF
0.035

TIF 1 Per 111,300 FH

0.030
BIF 1 Per 167,000 FH
0.025
Rate / 1000 FH

0.020

0.015

0.010

0.005

0.000
Apr-16

Apr-17

Apr-18
Jul-15

Oct-15

Jan-16

Jul-16

Oct-16

Jan-17

Jul-17

Oct-17

Jan-18

Jul-18

Oct-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 21
 PW100 SMALL SERIES IFSD RATES

0.040

BIF TIF
0.035
TIF 1 Per 197,000 FH
0.030
BIF 1 Per 393,900 FH

0.025
Rate / 1000 FH

0.020

0.015

0.010

0.005

0.000
Apr-16

Apr-17

Apr-18
Jul-15

Oct-15

Jan-16

Jul-16

Oct-16

Jan-17

Jul-17

Oct-17

Jan-18

Jul-18

Oct-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 22
 PW100 BASIC IFSD DRIVERS
Large Medium Small
25
Corrective action / fix in place

SB 21880 (Improved J2 Connector)

PMT Active
20
SB 21892 (PQM) Action in place
NV AFU
Number of Events

SB 21906
15
SIL-183

3 2 Work scope
10 Improvement Z-core weld
ENGG SB 21878 repair removed
Review SB 21919
SB 21882 from CIR
PMT Active
1 SB 21917
5 10 10
1 2
5 5 4 2 1
3 2 3 2 1 2 1 1 1
0 1 1 1 1 1 1 1 1 1 1 1 1 1 1

MOP Drive Shaft

PRV Sleeve
AFU

HMU
MFCU

OSG
#8 BRG
#30 BRG

Tower Shaft

Fuel heater
TSCU

GGC
#2 Brg

#6 Brg

#5 Brg

#29 Brg

#4 Brg
HPT Blade

PT1 Blade

LPT Blade

PT2 blade
Fuel Pump

Preformed Packing

NP Sensor
Period: Jul 15 – Oct 18
Under Investigation:15 Events

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 23
 PW100 NON BASIC IFSD DRIVERS

Aug 17 - Jul 18
28

ACOC 3 Improper Troubleshooting 3

Oil Pr. Switch 4 Improper Maintenance Practices 2
A/F Wiring Harness 2 Improper FN Installation 2
AC Gen O-ring 2 Improper Seal Installation 1
21 PRSOV 1 Improper Rigging 1
PVR mounting pad 1 Improper Oil Servicing 2
Improper Washing Procedure 1
Number of Events

Improper Oil filler cap installation 1

14

7 13 13

3 3
0 1 1
Airframe Issue Field Maintenance Propeller system Maintenance Shop Workmanship Operational
Issue Planning

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 24
 PW100 UR RATES

0.20

BUR TUR
0.18

0.16
TUR 1 Per 19,400 FH

0.14 BUR 1 Per 33,800 FH

Rate / 1000 FH

0.12

0.10

0.08

0.06

0.04

0.02

0.00
Nov-15

Nov-16

Nov-17
May-16

May-17

May-18
Jul-15

Sep-15

Jan-16

Mar-16

Jul-16

Sep-16

Jan-17

Mar-17

Jul-17

Sep-17

Jan-18

Mar-18

Jul-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 25
 PW100 LARGE SERIES UR RATES

0.20

BUR TUR
0.18

0.16

0.14
TUR 1 Per 16,500 FH

BUR 1 Per 29,000 FH

Rate / 1000 FH

0.12

0.10

0.08

0.06

0.04

0.02

0.00
Nov-15

Nov-16

Nov-17
May-16

May-17

May-18
Jul-15

Sep-15

Jan-16

Mar-16

Jul-16

Sep-16

Jan-17

Mar-17

Jul-17

Sep-17

Jan-18

Mar-18

Jul-18
Rates as on Jul 2018 with 6 months Rolling Average

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 26
 PW100 MEDIUM SERIES UR RATES

0.20

0.18 BUR TUR

0.16 TUR 1 Per 19,300 FH

0.14 BUR 1 per 35,800 FH

Rate / 1000 FH

0.12

0.10

0.08

0.06

0.04

0.02

0.00
Nov-15

Nov-16

Nov-17
May-16

May-17

May-18
Jul-15

Sep-15

Jan-16

Mar-16

Jul-16

Sep-16

Jan-17

Mar-17

Jul-17

Sep-17

Jan-18

Mar-18

Jul-18
Rates as on Jul 2018 with 6 months Rolling Average
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 27
 PW100 SMALL SERIES UR RATES

0.20
BUR TUR
0.18

0.16 TUR 1 Per 35,800 FH

0.14 BUR 1 Per 52,500 FH

Rate / 1000 FH

0.12

0.10

0.08

0.06

0.04

0.02

0.00
Nov-15

Nov-16

Nov-17
May-16

May-17

May-18
Jul-15

Sep-15

Jan-16

Mar-16

Jul-16

Sep-16

Jan-17

Mar-17

Jul-17

Sep-17

Jan-18

Mar-18

Jul-18
Rates as on Jul 2018 with 6 months Rolling Average
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 28
 PW100 TOP BASIC UR DRIVERS
Corrective action / fix in place
New design in process
Large Medium Small
Z-core weld Action in place
80 repair removed
from CIR HOT SECTION MAIN AGB
RGB COMPONENTS
+ BEARING OTHERS / TOWER
SHAFT
SECTOR
60
SIL-183 ICC-GGC Tr. Tube Packing 19
#5 Brg Stator Air Seal Packing 5
#4 Brg Hsg Packing 1
NL Probe Packing 1
Oil Filter Bypass Valve Packing 1
SB 21878
40 SIL -168 OSG-PCU Packing 1
SB 21882
SB21917
ECI
SB21919
SIL -115 PMT Active
20 SB21891 Work scope
PMT Active
improvement

MFCU
HPT Blade
GGC

Preformed Packing
PT1 Blade
PT2 Blade
LPT Blade

HPT Vane
Fuel Nozzle
PT2 Stator

2nd Stg Reduc Gr

#5 Brg Hsg Stator Airseal

#15 Brg

#14 Brg
#19 Brg
#18 Brg

#6 Brg
#2 Brg
#4 Brg

#30 Brg

#29 Brg
Tower Shaft
P2.5/P3 Air Switching Valve
Under Investigation:61 Events Period: Aug 15 - Jul 18
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 29
 PW100 TOP NON BASIC UR DRIVERS
Aug 17 - Jul 18
80
Corrosion 09
70 Improper Preservation 06
Improper T/S 03
External contamination 03
60 Improper installation 06
Number of Events

Improper Maintenance 10
Improper Washing 01
50

40
Improper Installation 10
Improper Workscope/Repair 10
30
53
20 38

10 20 20 20
12 9 9 7
0 3 2

Accident/
Maintenance

Maintenance

NFF/ FNF
FOD

Lightning

Lack of Info
Operational

Quality Escape
Workmanship

Airframe Issue

Incident
EDD /

Strike

Production
Planning
Issue
Field

Shop

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 30
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 31
Export Classification: P&WC Proprietary Information For Planning Purposes Only 32
 BEEKAST ACTIVITY

Selfie Activity

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 33
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 34
 SUBJECTS

PT2 Blades PW127

HPT Blades PW127

GG Case PW100

P2.5/P3 Air Switching Valve PW100

#6/7 Bearing Strainer PW100

Interstage Air Seal PW100

Tower Shaft PW100

ACW Gen Seal PW127

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 35
 PT2 COATED BLADE DISTRESS
ISSUE
Low time report of crack on coated PT2 blade (Post SB 21876)
9 unscheduled engine removals
More than 100 ECI performed over 17 operators
22 engines with crack indication at on-wing Eddy Current
Inspection Blade time around 2,000 to 5,000hrs
Most finding from a specific region, mainly from No.2 engine

FINDINGS
Crack initiated at blade leading edge
Propagation by fatigue
No material anomaly (casting)

MAIN CONTRIBUTORS
Level of contaminants (Environment / lack of engine wash)
Coated PT2 blade Blade running time (including hotel mode)

ACTIONS
On-wing Eddy Current Inspection (ECI)
At selected customers in same region
At other customers with high time coated PT2 blades for sampling
SIL PW100-188 issued for update on investigation process
CSP 1008734 available for commercial support
SB21917 – Use of non-coated blades as a pro-active measure
CC 5 - on attrition for coated blades (Post SB21876)
CC 7 - on attrition for non-coated blades (Pre SB21876)
Blades can be intermixed on same disc (Pre SB21876 and Post SB21917)
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 36
 INTERGRANULAR CHROMIUM SULPHATE

CrS
precipitates

CrS
CrS precipitates
precipitates

Formation of Chromium sulphate along material grain boundaries

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 37
 PT2 BLADE COMMERCIAL SUPPORT

PW127 Engine series

SIL PW100-188
CSPN 1008734

Accumulated Service Life on Blade Commercial Support

0 to 4,000 Flight Hours Coverage 1: List Price Less 80%
4,001 to 6,000 Flight Hours Coverage 2: List Price Less 70%
> 6000 Flight Hours Coverage 3: List Price Less 65%

To replace coated PT2 Blades as per SB21917

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 38
 HPT BLADE LEADING EDGE CRACK

ISSUE
Increase in the number of HPT Blade distress due to leading
edge crack
Borescope inspection proven ineffective to properly ensure
blade base material integrity

FINDINGS
2 distress modes identified:
Thermal Mechanical Fatigue + Creep
Oxidized crack

SOLUTIONS
EMM revision, airfoil crack not allowed Mar ‘17
Chap 05-20 Soft Time introduction (PW127engines)
(Moved from chapter 05-20-00 to chapter 72-03-00) Apr ’17
SIL PW100-183R2 (PW127 engines) May ’17
Commercially supported CSPN: 1008578
Current blade will continue replacement at each shop visit

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 39
 HPT BLADE COMMERCIAL SUPPORT

PW127 Engine series

SIL PW100-183R2
CSPN 1008578

To be replaced at next scheduled shop visit (Soft time of 3,000 FH)

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 40
 GGC - OIL SMELL/ SMOKE IN THE CABIN

ISSUE
Unscheduled removals / early access to GGC due to
reported oil smell / smoke in the cabin
Rising trend of BUR in the last 2 years

FINDINGS
3 potential causes
Cracks in the #5 bearing housing area
GGC-ICC transfer tube O-ring leakage
Distorted #5 bearing housing cover

SOLUTIONS
Diffuser replacement to be implemented Dec ‘16
at next repair

Promote use of Kalrez seals @ next Shop May ‘17

Visit – SB 21546 / 21680 CC8 to CC5

P&WC recommends a min of 2 min below FI prior shutdown

and Taxi on 2 engines to reduce oil coking
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 41
 GGC - #5 BEARING HOUSING AREA

ISSUE
Difficult to repair Pre-SB 21729 GGC

FINDINGS
Cracks generated during welding process
Leak from pressure & scavenge oil passage

SOLUTION
Introduction of a new diffuser casting SB21729 Aug ’06
Reinforced wall around #5 Bearing area
No “patch” window

Patch Window Refresh GGC using diffuser block replacement Dec ‘16
repair when applicable

No welding at pressure & scavenge line Dec ’16

EMM revision to perform visual inspection of the #5 BRG

Area for oil traces. If found, workscope will be extended to
GGC area

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 42
 GGC - #5 BEARING HOUSING AREA
SOLUTION (Cont’d)
1
6 points matrix added in HSI Manual in order to further
extend GGC workscope per the following table If 3
points are confirmed in the table below:
 Incorporated in latest EMM release

Oil leaking from #5 Bearing vent line

6 points Matrix definition
2
Oil leaking from # 5 bearing vent line (fresh or
1
coked)
Evidence of oil coking # 5 brg housing
2
(>6 spots)
Evidence of oil leaking in the ICC or Gas
3
Generator Case (Not acceptable)
4 Evidence of oil leaking HP Impeller
3 4 5 Report of smoke in the cabin
6 Report of high oil consumption

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 43
 ICC TRANSFER TUBES

ISSUE
Smell in cabin
High oil consumption
Oil leak / stain at flange E and/or F

FINDINGS
O-ring deterioration from exposure to high temperature

SOLUTIONS
Service Bulletin 21680 – CC8 to CC5 May ‘17
Introducing Kalrez type seal increasing
temperature margin
Scavenge
Cool down is considered an important contributor

Pressure

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 44
 DISTORTED #5 BRG COVERS
ISSUE
Oil coking in the #5 brg housing distorting the cover

FINDINGS
High temperature exposure will
Deteriorate the seals
Generate of oil coking / distort the covers

Technical review revealed that the optimal cool down period

set to 2 minutes (< FI) to avoid “critical oil cocking
temperature”

SOLUTION
P&WC advertise importance of cool down period in various forums.

ATR FCOM Revised (Available upon ATR tech pub renewal)

EMM revision to perform visual inspection of the #5 BRG Area for oil
traces. If found, workscope will be extended to GGC area.

P&WC recommends a min of 2 min below FI prior shutdown

and Taxi on 2 engines
At ISA+20

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 45
 BEEKAST ACTIVITY

Question:- Does your airline practice

consistent 2 mins cool down
prior to engine shutdown?

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 46
 P2.5/P3 AIR SWITCHING VALVE

ISSUE
Increase in the number of Oil Smell / Smoke events
Fretting at the pin related to P2.5/P3 Air switching valve deterioration

FINDINGS
Various root-causes observed on most of the events.

SOLUTION
EMM revision to add inspection workscope at HSI on
Fretting at the Housing ASV main contributors:
- Piston Ring
- Guide Pin
- Inner Housing

Corrosion resistant piston ring material being

analyzed

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 47
 # 6 BEARING DISTRESS
Current Redesign ISSUE
IFSD related to No. 6 bearing distress due to lack of
lubrication

FINDINGS
Strainer Lack of lubrication to bearing caused by blockage of
pressure tube strainer (oil coking)

SOLUTIONS
EMM changed to mandate Jan’17
Double replacement of No.6&7 bearing strainer at HSI
Walled tube

SB21919 released for Production Jan’18

Move strainer outside exhaust case
Introduce a double walled tube

SB21919 field availability May’18

ATR platform only
SB Cat revised to Cat 6 Sep’18
SB Cat to be revised to Cat 7 Dec’18
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 48
 INTERSTAGE AIR SEAL
ISSUE
The previous supplier of Interstage Air Seal has
ceased operation

PLANNED ACTIONS
Short Term:
Use of new supplier with reduced life
Validation testing is required
The life of the seal is reduced to 3,000 cyc during
validation period (no operational impact)
AWL revised – Reduced Life Jun’18
SB21923 issued – New part number Jun’18
SIL PW100-189 issued – Progress update Jun’18

Mid Term:
Mid life escalation confirmed as updated Oct’18
in SIL PW100-189R1

Long Term:
Restoration to full life of 15,000 cyc Dec’18

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 49
 TOWER SHAFT
Improper seating of bevel gear resulting
in wear
Export Classification: P-ECCN 9E991
ISSUE
Tower Shaft and No.29 and Bearing distress
Resulting in loss of oil pressure/Flame out
POTENTIAL ROOT CAUSE
Difficulty of Tower Shaft assembly installation
- Assembly process and tolerance
MITIGATION PLAN
MCD Inspection per EMM, no additional check required
Embark on OilAT Program for possible early detection
SOLUTION
Reduce stress level during assembly process
Improved material and tighter tolerances
Optimization of tower shaft, bevel gear, nut and No.29 Brg
Target Incorporation Q1 ‘19
P&WC Proprietary Information For Planning Purposes Only 50
 ACW GENERATOR SEAL (ATR)
ISSUE
Oil leakage at Alternator drive shaft

FINDINGS
Shaft groove
Evidence of molybdenum (grease)
migrating on seal contacts surfaces.

Grooved shaft Contaminated seal SOLUTIONS

Caution added in EMM “use of engine oil
only” during installation
Introduce cleaning task using isopropyl
alcohol
Allowed replacement of gear shaft in the
field
Cat of SB21681 has been revised to Cat 8,
providing operators option to install the Pre
Pre SB21681 seal SB seals

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 51
 BEEKAST ACTIVITY

Question:- Are you using the single lip

ACW seals or double lip
ACW seals?

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 52
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 53
 SUBJECTS

AFU PW127 (ATR Only)

TSCU PW123

Fuel Nozzle PW127 (ATR Only)

EEC PW127

MFCU PW100

HBOV PW100

Fuel Pump PW100

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 54
 AFU – U3 SOLDER CRACKING
ISSUE
AFU removals due to autofeather output activated when
subjected to repetitive power interruptions
13 power type events since January 2016
U3 is main confirmed contributor for power type events
Estimated AFU hours in service > 25,000
U3 power supply (bottom view)
FINDINGS
Crack at U3 solder joint, may lead to power interruptions
AFU with over 15 years in service
U3 power supply (top view) 75% of events (~20% of the total AFU population)
SOLUTIONS
Accelerate Power Quality Monitoring (PQM) – For ATR Only
Sample of a cracked solder
Mandatory U3 re-flow at AFU shop visit
Daughter Board
Added Change SB21892 (PQM) to CC 3 Mar’17
Priority 1 – AFU manufactured before June 2002
CC 3 – end by Nov 30th, 2017
AFU S/N without letters or starting by “MM”
PQM modification Priority 2 – AFU manufactured after June 2002
CC 3– end by Dec 15th, 2018
PQM Upgrade FOC to customers
AFU S/N starting by “RT”
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 55
 AFU SUPPORT

Application ATR (127 Series) ATR (PW124B)

30048-0000-28
Receive (P/N) 30048-0000-18 30048-0000-12 30048-0000-22
30048-0000-48
Upgraded (P/N) 30048-0000-68 30048-0000-42

Exchange $ $4,619 FOC $4,619 FOC

Repair $ $4,278 FOC $4,278 FOC

SB21822 SB21880 SB21822 SB21880

SB Complied SB21880 SB21892 SB21880 SB21892
SB21892 SB21892

Contact spares@pwc.ca or directly with Tonya Bonner tonya.bonner@pwc.ca

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 56
 AFU SUPPORT ADMINISTRATION

When issuing PO, please ensure that the following information is clearly stated:
Mandatory Fields Optional Fields (good to have)
End Customer Expected Part number in return
Engine Model Event Date (when AFU is required for
Removed AFU (PN and SN) next fitment on aircraft)
Reason for removal i.e. SB21880 /
SB21892
Repair or Exchange
ESN & TSN
CSP# 1008330
Preferred carrier & Account number
When sending a unit involved in event for repair; relevant information is
required, in addition to the above.

Failure to provide above information with the unit will cause delays in the
Repair or Exchange of all units

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 57
 BEEKAST ACTIVITY

Question:- Has your fleet of engines

upgraded to the latest AFU
part number?

Export Classification: P&WC Proprietary Information For Planning Purposes Only 58

 AFU – NEXT VERSION
ISSUE
EEC
AFU next version product improvement

NEW FEATURES
Dual coil input
J3 connector for TQ
New engine harness from TQ probe to AFU
New software including fault
detection/annunciation
Fault recording
New torque sensor interface:
Hi-Rel EN2997 fine-thread

SOLUTIONS
AFU NV will be released under CC7
SB21921 Target: Q1’19
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 59
 DUAL INPUT TSCU

ISSUE
Increase in number of spurious feather events
followed by possible Over torque

SOLUTION
Provide torque signal redundancy
Reduce spurious feather events due to loss of
torque signal
Existing dual input TSCU PN 3123064-02 can be
reused
SB targets 40-50% of events Additional required parts: Harness, bracket,
torque sensor

SB21906 issued Feb 2017

November 23rd
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 60
 DUAL INPUT TSCU
PRODUCT IMPROVEMENT
Post SB21906 Existing dual input TSCU PN3123064-02 can be reused
Additional required parts: Harness, bracket, torque
sensor
Pre-SB21906 SIL PW100-184 complementary information to the
only one Torque
Sensor installed
release of SB 21906
Operator may upgrade one engine per aircraft

COST

CSPN1008352 issued providing discount on major

components (2018$):

Engine Pre- Engine Post-

SB21595 SB21595

Harness, bracket, sensor $14,415.73 $14,415.73

(LL75%)
Dual Input TSCU
Dual input TSCU $7,821 N/A
(LL88%)

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 61
 NEW FUEL NOZZLE & MANIFOLD ASSY

OBJECTIVE
Replacement at every engine HSI/OH (7,500FH)
Maintain capability for On-wing replacement

LEVERAGE LESSONS LEARNED

New nozzle tip to reduce coking

Retaining bracket
Drain sleeve
CONCURRENT REQUIREMENT
No. 5 BRG vent tube & blanket assembly, SB21905
Re-introduction or Modification of aircraft drain system
Transfer tubes

COMMERCIAL
Introduction price @ 22K$ (2018 will be extended to 2019)
DMC reduction: $2.65 / EFH per engine (based on
6,000 hours)

Introduce aircraft drain line

FIELD INTRODUCTION (SB21891)
Ref. ATR QEC Manual Incorporation on wing Feb ‘18
SB upgrade to CC3 Mar ’18
Fleet incorporation - Target April 2021
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 62
 NEW FUEL NOZZLE & MANIFOLD ASSY

FLEET STATUS
618 engines in the field with new
fuel nozzles
90 customers
261 of 618 engines confirmed
flying
Over 414,310FH accumulated by
the fleet
Over 3,752FH on fleet leader
engine

BSI Performed on fleet leader at 2,978FH

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 63
 NEW FUEL NOZZLE DESIGN
CAT3 CHANGE AND BUSINESS MODEL

2016 fuel nozzle exchange price of

$22,000 maintained in 2017 and 2018

ASSUMPTION:
6000FH shop visits interval
Phase 4 Nozzles exchange price-
$4,452USD/set
Estimated cost of on-wing replacement
including labour and fuel - $1,672USD
An operator can save up to $13,072 when
fuel nozzles incorporated at shop visits.
Fuel nozzles incorporation on wing also
can provide savings when incorporated at
1000FH or 2000FH following a shop visit.

Dedicated email for Fuel Nozzle order created to improve ordering process:
nozzles@pwc.ca
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 64
FUEL NOZZLE CONTAMINATION/CORROSION
ISSUE
3 reports of fuel leak (overboard) on Post SB 21891

FINDINGS
Debris/corrosion in fuel nozzle manifold drain tubes
Wash fluids evacuated at Gas Generator Case (GGC)
flowing back in fuel nozzles drain manifold
“dead cavity” in manifold between Fuel Nozzles no. 7 & 8

MOST PROBABLE CAUSE

Fuel originating from FN transfer tubes leaking overboard
through drain manifold

a
Export Classification:
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 65
FUEL NOZZLE CONTAMINATION/CORROSION
SHORT TERM ACTIONS
SIL PW100-190 issued June 8th, 2018
ATR OIM 2018-007 issued June 13th, 2018

Modify engine wash procedure to avoid contamination of

fuel nozzles manifolds by wash fluids
EMM Updated on Sep 03, 2018
ATR JIC updated on June 1st, 2018
SI to remove drain line and install locally made line
issued on July 18th, 2018
Inspection SB21930 (Cat 3) issued July 31st, 2018
Inspect for contamination in manifolds between FN no. 7 & 8
SB is commercially supported (CSPN:1008743)

LONG TERM ACTION

Exploring with ATR to re-design the drain manifold
a Contamination
Export Classification:
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 66
 CHANGE IN ENGINE WASH PROCEDURES
Connection at GGC
5625 – 18 UNS-3A
2 options available:
Flexible hose

Only motoring, no ground required –

Drain hose manufactured locally
Used during the engine wash
ATR drain tube reconnected prior engine run
Residual water may be pushed in FN
manifolds
Supported per SI 68-2018

Fire proof
flexible hose Require an additional ground run –
Fire proof hose – manufactured locally
Allow performing engine run with hose
Residual water evacuated
Supported per SI 62-2018
a
Export Classification:
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 67
 CHANGE IN ENGINE WASH PROCEDURES

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 68
 SB21930 – ONE TIME INSPECTION

APPLICABILITY
Any engines Post SB21891 that
performed a wash without disconnecting
the drain line to the fuel manifold.

TASK
A one time inspection of the Fuel Nozzle
transfer tubes, outer manifolds and Fuel
Nozzle is recommended (From Position 6
to 9)

COMPLIANCE DATE
To be performed within 600 FH and not
later than Feb 7th, 2019.
9E99
1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 69
 SB21930 – ONE TIME INSPECTION
SIL PW100-190 provides required
hardware required to perform
inspection.

Hardware quantity differs from

SB21930 as a cleaning method was
developed for the nozzles.
Ref. Note 1: First kit of FN is free and subsequent FN are on required
basis if used previously. Used Core are required to be returned.

Ref. Note 2: Remaining components (i.e. Transfer Tubes & Packings) are
to be ordered for each engine inspection.

SIL provides Mandatory details for the

Note 1: First kit of nozzles can be ordered free of charge prior to the
first engine inspection. Subsequent kit can be ordered if the previously
No Charge PO covered under CSPN
ordered kit is used to replace unserviceable parts. Unserviceable cores 10008743
have to be returned to Pratt & Whitney components solution to be qualified
for the subsequent kits.

Note 2: The specified quantities to be ordered for every engine to be

A no charge purchase order should be placed with P&WC Component
inspected.
9E99
Solutions (EMAIL: nozzles@pwc.ca) for the Inspection kit per SIL
1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 70
 EEC FAULT CODES 39 & 87 (ATR, AD&S)
ISSUE
Field reports of HBV wraparound fault codes
FC 39: Fault on return circuit from BOV to EEC
FC 87: Fault on supply circuit from EEC to BOV
FC 79 (AD&S): Rudder Bias Fault
FC 85 (ATR): fail fix wrap around
ROOT CAUSE
EEC Hardware reset
Caused by internal Loss Of Clock (LOC) fault
Induced by noise from memory read/write
V+ 28VDC
CORRECTIVE ACTION
Fail Fix
RelayMonitor 87 Monitor 87 Circuit board rework
LC Relocate gate array input wire
Monitor 39 85 Monitor 39 Add faster buffer at gate array input.
Aug ‘16
H
Rtn SB21899R2 Cat-3/6 (PW127G)
SB21904R1 Cat-7(PW121A/127/E/F/H/M) Sep ’16
(Only applicable to Post SB21796)

Affected EECs will be upgraded FOC SIL-PW100-171R3

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 71
 EEC FAULT CODE 39/87/85

OPERATIONAL RECOMMENDATION

EEC code 39/87/85 events could be nuisance faults, therefore P&WC recommend the
following:

(For ATR application) Accomplish troubleshooting per maintenance manual. P&WC

recommend clearing the EEC faults and return to normal service. Incorporate SB 21904
(Cat 7) for units displaying above FC. Modification is commercially supported.

Refer to ATR documentation TPS 73-23-001 Rev 6 Jul ‘16

For PW127G only, #1/#2 EEC (FAIL FIXED) may be displayed and FCs 39, 87 and 79
stored in EEC.

For PW127G operators only, P&WC recommends that the EEC be removed and returned to
P&WCS for upgrade per SB21899.

Operators to provide evidence of fault code in the form of engine log to obtain FOC
upgrade

Refer to SIL PW100-171R3 for detailed instructions

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 72
 MFCU
ISSUE
Increase of high time MFCU main bearing distress causing IFSD
or uncontrolled acceleration

ROOT CAUSE
Bearing distress on high time units (60% of the events)
Units not sent per Chap 5 soft time (40% of the events)
Workscope clarification required

CORRECTIVE ACTION
Agreement with Honeywell for workscope definition Jun ‘16
CMM revised to replace bearing at overhaul Aug ’16
EMM to be revised for clear workscope Feb ‘19

Follow EMM chapter 05-20 recommendation for 10,000FH

soft time
Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 73
 HANDLING BLEED OFF VALVE GASKET
ISSUE
Aborted Take-Off
Torque split
Higher ITT

ROOT CAUSE
Valve malfunction due to damaged dome gasket
Loss of gasket compression load due to gasket resilience
at operating temperature

CORRECTIVE ACTION
SB21811 (Cat 6) released Feb 2012
Field replaceable graphite gasket

SB Category under review

Export Classification: P-ECCN 9E991 P&WC Proprietary Information For Planning Purposes Only 74
 TRADE IN - FUEL PUMP
Designed to lower your total operating costs while
improving asset value, P&WC is offering a special
limited-time offer for exchange:

Old or unserviceable fuel pump for a new one for

only $16,300.
Include a two-year/2,000-hour warranty

Applicable PN: 3117095-02, 3117094-03 and

3120249-02.
To qualify, provide the following to PWCS:
Exchange Purchase Order
Old or Unserviceable fuel pump
ESN

To learn more, contact PWCS today at 1-800-872-1792 or spares@pwc.ca

Pratt & Whitney Canada: 4905 Stariha Drive, Muskegon, MI, USA, 49441.
Export Classification: P-EECN 9E991 P&WC Proprietary Information For Planning Purposes Only 75
Export Classification: P&WC Proprietary Information For Planning Purposes Only 76
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 77
 ATR ENGINE RIGGING

Presented By

Pawan Tanwani
Technical Support

Export Classification: P&WC Proprietary Information For Planning Purposes Only 78

Export Classification: P&WC Proprietary Information For Planning Purposes Only 79
 OPERATOR SUCCESS STORY: RGB EDD

Presented By

Yudi Aprianto
Director of
Maintenance Wings
Air

Export Classification: P&WC Proprietary Information For Planning Purposes Only 80

 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 81
 AGENDA – DAY 1
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:00 Group Photo Taking
10:00 - 10:30 Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 82
 Agenda
AGENDA
AGENDA:
Session 1:
In Service Difficulties & DAA
P&WC EMM References, Consumable Material
EEC and PEC Fault Codes
Engine Exceedance Report
Engine Ground Run
Fuel Heater & Thermal Element
Troubleshooting: Engine Surge
Troubleshooting: High ITT on Take Off

Session 2:
Engine Rigging
Troubleshooting: Torque Splits/Throttle Staggered
Troubleshooting: Engine Parameters Fluctuation
Troubleshooting: Oil Leak
Troubleshooting: Oil Smell in Cabin

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 83
 In-Service
IN-SERVICE DIFFICULTIES Difficulties

Pilot Reports or Maintenance Snags

 Obtain as much information from flight crew as possible into the nature of the defect
• Is it MEL item?
• If applicable, review all previous history and supporting data (ECTM, OCM, GPAC)
• Access EEC and/or PEC fault codes.
• Follow P&WC EMM or Airframe Manual (Fault Isolation Manual)
• All maintenance actions must have the reference, what are the references?
 MEL/CDL/FCOM
 P&WC EMM and Airframe Maintenance Manual
 Deviation: P&WC DAA Letter

• If you are not certain or in-doubt, reach out, there is always someone from P&WC to help you
• P&WC FSR
• P&WC CFirst (CFirst@pwc.ca 24/7/365)

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 84
 In-Service P&WC
P&WC EMM REFERENCES Difficulties EMM

05-10-00 OPERATING LIMITS AND LEADING PARTICULARS

05-50-00 UNSCHEDULED MAINTENANCE INSPECTION

• Engine exceedance: overtemperature, overtorque, overspeed
• Propeller brake slippage inspection
• Hard landing inspection
• Engine is not preserved less than 6 months
• Low oil pressure condition

72-00-00 Engine Adjustment/Test: Engine/Component Test Replacement Requirement

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 85
 In-Service P&WC
P&WC EMM REFERENCES Difficulties EMM

72-00-05 Fault Isolation

72-00-05 Fault Isolation: EEC Fault Codes

Consumables Material

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 86
 ENGINE PERFORMANCE In-Service Performance
Difficulties
RECORD
Description:
To troubleshoot engine performance events,
it is important to understand and keep the
record of the last known good condition: new
engine, or engine post overhaul or HSI.
Keep and trend the following records:
• GPAC and Margins
• Starting characteristics,
• ECTM data
• Borescope report

ECTM Baseline
ECTM baselines need to be set only after
bleeds blanked runs and ECS system tight
(no pneumatic leak).
Do not re-baseline ECTM on
ducting/airframe with pneumatic leak, it will
show a flat graph but the engine is still
running hot.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 87
 In-Service P&WC EEC
EEC & PEC FAULT CODES Difficulties EMM FC

EEC and PEC Fault Codes

Maximum 8 fault codes stored in EEC.
The fault codes does not have time-stamped
information. Use ATR previous/last leg reports to
confirm.

Recommendation
Record and troubleshoot EEC fault codes in
accordance with weekly check
• Access EEC fault code
• Follow FIM/Fault Isolation Chart
• Erase fault codes
• Perform engine run to confirm

Previous/Last Leg reports in ATR will indicate there is

a fault in EEC/PEC. Access EEC/PEC to know the
fault codes.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 88
 ENGINE EXCEEDANCE ATR
In-Service P&WC Excee
Difficulties EMM dance
REPORT
MPC Engine Exceedance Page
In certain ATR models, there is MPC engine
exceedance report.
This report can be accessed to understand the
value and duration of the exceedance, without the
need to access QAR/FDR.

Note:
In ATR 42/72, engine overtemperature message is
triggered starting 765C, but MPC will only start to
record at 800C.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 89
 EXCEEDANCE PAGE ATR Exceedance
Format
Report
FORMAT
MPC Engine Exceedance Page
There are 4 pages of reports and
they contain (NH overspeed as
example):
ENG #1 NH has an ovespeed, peak
value at 103.6% for 7 seconds.
NH total overspeed exceeded
103.1% is 23 seconds long.

Refer to EMM to for go and no-go,

or inspections required.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 90
 In-Service
ENGINE GROUND RUN ATR Difficulties
EGR

Engine Ground Run (EGR/ERU, GPAC)

Perform full power engine run up: GI/feather, GI/auto,
FI/auto, 90% Torque, RTO and Max Reverse.
Record starting characteristic (ITT, 1st Peak, 2nd Peak)
Provide the reason for EGR/ERU
The full spectrum engine run up data can be used to
analyze:
• The possibility of torque splits/throttle staggered: by
comparing Torque at FI, at green band and max
reverse
• To detect PVM or transfer tube for correct adjustment
• To detect MFCU adjustment
• To detect a hot section problem
• To detect a pneumatic leak
• To detect IBV/HBOV failed in open position
• Troubleshoot starting defects
• Detect shift in performance
• Confirm defect rectification
• To confirm the engine meets certification performance
requirement.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 91
 FI &
ENGINE GROUND RUN ATR EGR
Reverse

At FI/Auto
Ensure PVM is properly rigged, transfer
tube is already rigged at basic 4 turns
position, and PEC is correctly trimmed
prior checking engine torque at FI.

To prevent throttle stagger post engine

replacement, ensure torque at FI, torque
at reverse, torque within the green band,
are as close as possible with opposite
engine.

Export Classification: No Technical Data P&WC Proprietary Information For Planning Purposes Only 92
 0.9
ENGINE GROUND RUN ATR EGR
RTO

At 0.9 RTO (PAC)

Ensure engine has sufficient
margins (ITT, NH and NL).
Observe the nominal/usual value,
this will be used for reference of
troubleshooting of high ITT, bleed
leak, IBV/HBOV failed in open, or
hot section deterioration.
For PW127 series, sea level, OAT
25-33C, the figure is approx. 799
(700C, 99% NH, 99% NL)
Note: for illustration only.

When performing EGR at high

power with EEC OFF, MFCU will
work in manual mode. If MFCU
has a sheared coupling, the
engine may go to overspeed.

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 FUEL HEATER Troubleshooting
Fuel Temp
High

(THERMAL ELEMENT)
Description
Fuel heater cools the oil and heat up the fuel to
prevent fuel icing. The fuel temperature must not be
too high which can cause fuel vapor lock.
P&WC allows the replacement of thermal element
assy.
Issue
IFSD due to Low Oil Pressure.
Fuel entering oil causing fuel smell in oil tank. Oil
entering fuel causing oil loss.
Probable Causes
O-ring damaged during thermal element replacement.
Push rod guide dislodged and coming out during
removal of thermal element.
Contributing Factor
EMM test procedure post fuel heater thermal element
replacement is not sufficient to detect internal leak.

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 PUSH ROD GUIDE Fuel Heater
Push Rod
Guide

Issue
During removal of fuel heater thermal
element, push-rod guide was dislodged
and came out together with thermal
element.
Thermal element is an LRU, but Push
Rod Guide is not.

Recommendation
Push rod guide is not LRU.
If push rod guide comes out together
with thermal element, to replace fuel
heater assy.

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 THERMAL ELEMENT Fuel Heater
Thermal
Element
OPS CHECK
Previous EMM Current EMM
No caution about Push If Push Rod Guide came out
Rod Guide together with thermal element
during removal, replace fuel heater
assy.
After thermal element To detect internal leak:
replacement, perform • Run engine electrical pump for
engine run and look for 15 minutes.
external leak check • Dry motor the engine
• Perform oil sniff check by
opening oil cap for presence of
fuel
• Perform engine run at idle power
for 10 minutes, then do oil sniff
.
check again.
• Check oil quantity does not
decrease/increase

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 ENGINE STALL/SURGE Troubleshooting Surging

Description
The air flowing over the
compressor airfoils can stall, becoming
unstable and the compressor can no
longer compress the incoming air.
The high-pressure air escapes forward
through the compressor and out to the
inlet, audible as a bang.
A tail pipe fire may occur due to lack of
air in the combustion.
ITT will increase, Torque will drop with
NH/NL speed change.

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 TROUBLESHOOTING Engine Surge References

REFERENCES
ATR/Airframe TSM
As the engine surge may be
caused by engine and/or
airframe interface, always
consult P&WC and Airframe
TSM/FIM.

P&WC Fault Isolation Chart

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 POSSIBLE CAUSES Engine Surge
Possible
Causes

Possible Causes
• HBV (Handling Bleed Valve)/IBV
• ACOC Cooler Flap
• Engine Air Intake
• LP Impeller Bent/Damage
• LP Bleed shroud duct blockage
• A whining noise from LP Impeller
bent will cause the engine prone to
surging
• P2.5/P3 Air switching valve

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 IBV/HBV AND ENGINE SURGE Engine Surge IBV/HBOV

Issue
IBV/HBV is not opening during transient,
acceleration or deceleration may cause
engine to surge.

Possible Causes
• Restrictor partially blocked: IBV closing point
schedule will change
• Screen dirty: IBV oscillation or IBV closing
too early
• A loose or dirty connector at servo valve:
IBV remains close. Perform connector care.
• Servo valve faulty
Preventive Maintenance
Depending on the environment, to introduce
IBV servo valve screen cleaning at certain
interval. IBV servo
screen dirty

Restrictor is calibrated to the engine, it follows the engine.

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 Closing
IBV CLOSING POINT CHECK Engine Surge IBV/HBOV
Point

Issue:
IBV closing too soon may cause
engine surging. Check IBV closing
point IAW EMM 72-01-30.
Adjust IBV orifice/restrictor
depending on the result.

Procedure
There is no actual indication for IBV
position. The IBV position is derived
by comparing NL value between
scheduled-open position with the
force-closed position.
If delta NL is 3-6%, IBV was open Non ATR -
timely. 600, use
Alpha Call
If delta NL is less than 0.5%, there Up to see
is no change in IBV position. NL in digital
value

Note:
On ATR, pull the EEC CBs to force-close
IBV. Putting the EEC Switch to OFF, IBV
function is still alive.
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 BEEKAST ACTIVITY

Question:- Do you perform IBV

functional check after IBV
replacement?

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 Engine Surge Events 2010-2018 Engine
Surge
Events

Engine Surge Events Engine Surge/Stall Events Summary 2010-2018

• Majority of engine surge events were caused by No Primary Cause Events
HBOV/IBV: failed in closed, servo screen dirty, 1 HBOV/IBV 22
metering valve and IBV closing schedule. 2 HPT Blade/Vanes (fracture, erosion, burnt) 12
• HPT blades and stator causing rotor speed 3 Engine intake 12
dropped, changing optimum NH/NL ratio and 4 LP Impeller Damage 5
reducing surge margin. 5 HP Bleed Valve 4
6 Unknown 4
• Engine air intake related with deicer boot and
7 Others 3
alignment. 8 MFCU 3
• #5 Bearing distress was associated with high 9 LP Check Valve 2
take off ITT (860C) with debris on chip detector 10 PLA Movement too Slow 2
11 Air Switching Valve Jammed 2
12 #5 Bearing Distress 2
13 ACOC flap 2
Total Events 75

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 HIGH ITT ON TAKE OFF Troubleshooting
High ITT at
Take Off

Symptom
High ITT on take off, ECTM ITT trend 25-70C
shifts ITT
NH
NL
WF

Troubleshooting Steps 10-25C

25-50C
ITT
• To determine and confirm the ITT NH
NH NL
probable cause NL WF
WF
• Use ECTM
• BSI is required to confirm hot section
problem (HP Vanes and HPT)

Note: the ITT figures given are not

accurate and for illustration only
ITT
NH
NL
WF
30-50C
10-40C
(HBOV
Open) ITT
NH
NL
WF

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 HIGH ITT: INDICATION PROBLEM High ITT Indication

If ITT only increases, likely ITT indication

problem. The ITT change is a sudden (step
up)
1. Check T6 indication system:
 Check overall T6 harness
 Check T6 trim harness
 Check individual parts:
 T6 thermocouples
 T6 trim resistor
 Oil trim resistor
 Harnesses

2. Check airframe system: IOMDC, refer

ATR/airframe troubleshooting.

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 T6 INDICATION High ITT
T6 T6
Indication Inspection

INSPECTION
T6 trim function is
to downtrim T6
thermocouples.
High ITT is usually
related with trim
system.
Use Barfield ITT
Tester to perform
overall inspection
(resistance and
insulation check)
Shake lightly while
measuring

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 HIGH ITT: PNEUMATIC LEAK High ITT
Pneumatic
Leak

Pneumatic leak may cause ITT take-off

to increase between 5-25C, gradually
Sources of pneumatic leak:
• IBV discharge duct seal (ATD)
• Leading edge seals
• Underfloor seals
• P3 supply to deicer boot
• Loose/crack ducting or clamps

If the delta ITT is more than 8C, there is

pneumatic leak. If delta ITT is less than 8C, no
conclusion.
Please consult with ATR/airframe for the
pneumatic leak troubleshooting method
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 Pneumatic

PNEUMATIC LEAK CHECK High ITT Leak

Check

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 IBV FAILED IN OPEN POSITION High ITT IBV

IBV failed in open position will cause take off ITT

increase between 30-45C.
It usually happens suddenly, step up change in
ITT and NL steps down.
Take off with bleed off, will reduce the ITT
increase impact when IBV failed (will not trigger
overtemperature message)

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 IBV FAILURES MODE IN High ITT IBV Failure
Mode
OPEN
Possible Causes IBV Failed in Open
• Restrictor clogged: remain open
• Dome seal broken: remain open.
• There is SB-21811 for dome seal
improvement

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 Hot
HOT SECTION PROBLEM High ITT
Section

Description: PAC: Low ITT margin, High NH margin

Engine with hot section deterioration will show a

high ITT, high NL and high FF, but a low NH

Steps:
• PAC will show similar: poor ITT margin but a very
good NH margin
• ECTM will show a trend up in ITT, while the NH is
trending down
• Perform BSI to inspect HP-Vanes, HPT blades as
per the EMM limits. ECTM Trend: High ITT, Low NH

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 Sample
HIGH ITT: SAMPLE CASE #1 High ITT
Cases

Case #1:
PAC with ITT margin -10C, NH and NL margin
remain positive. PAC was carried out at high OAT.
NL margin is low: possibly IBV and ATD Discharge
duct leak (P2.5 leak).
Pneumatic leak, engine performance, or possibly
ITT indication issue.
A combination of pneumatic leak, IBV/ATD
Discharge Duct leak, and engine performance are
possible.

Steps:
• Review ECTM, review previous PAC
• PAC with caps
• Check ATD/IBV Telescopic duct seal
• Check pneumatic leak, at FI/Auto with Pack valve
OFF, and compared with Bleed ON and OFF (8C)
and rectify the pneumatic leaks
• Do recovery wash to bring down ITT (approx. 5C
only)
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 Sample
HIGH ITT: SAMPLE CASE #2 High ITT
Cases

Case #2:
PAC with ITT margin -10C, NH margin 0 but with
good NL margin: 1.3%
Poor ITT and NH margin, with good NL margin is a
sign of IBV or ATD Discharge Duct leak (P2.5).
A combination of pneumatic leak, IBV/ATD Discharge
Duct leak, and engine performance are possible.
ITT indication is normal.

Steps:
• Check ATD/IBV Telescopic duct seal
• Check pneumatic leak, at FI/Auto with Pack valve
OFF, and compared with Bleed ON and OFF (8C)
and rectify the pneumatic leaks
• Do recovery wash to bring down ITT (approx. 5C
only)

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 AGENDA – DAY 1 – WRAP UP
08:00 - 08:30 Registration
08:30 - 09:00 Introduction
09:00 - 09:45 PW100 Fleet Statistics & Reliability
09:45 - 10:30 Group Photo Taking and Tea Break
10:30 - 11:15 PW100 Engine Technical Updates
11:15 - 12:00 PW100 Accessories Technical Updates
12:00 - 13:30 Lunch
13:30 - 15:00 ATR Engine Rigging
15:00 - 15:30 Tea Break
15:30 - 16:00 Operator Success Story: RGB EDD
16:00 - 17:00 Troubleshooting Session 1
17:00 - 17:30 Q&A
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Export Classification: P&WC Proprietary Information For Planning Purposes Only 115