Digital Service Operations

Executive Briefing
Rio Grande Room
Monday, November 5, 2018

7:00 PM Reception & Dinner Royal Sonesta Hotel Houston

Tuesday, November 6, 2018

TIME TOPIC DISCUSSION LEADER

8:00 AM Departure to BMC Software

8:30 AM Welcome and Objectives Bill Berryman

Continental Breakfast Director of Sales

9:00 AM Run and Reinvent IT Operations April Hickel

- More growth. Less cost. Senior Director, Product Management
- More speed. Less risk.

9:30 AM Break

9:45 AM Performance: Automated Operations Ron Coleman

- Use AIOps to identify and act on the events Director - Product Management, Distributed
impacting your business Service Operations
- Automate event remediation to achieve
proactive problem management

11:15 AM Security: Risk Mitigation Requires Eric Anderson

Remediation at Scale Chief Architect
- Close the “SecOps gap”
- Configure security in the cloud

12:45 PM Lunch in the Executive Dining Room

1:45 PM Cost: The Renaissance in Resource Dennis Newberry

Optimization Lead Product Manager
- Increase density without sacrificing agility
- Maximize ROI on cloud migrations

3:00 PM Break

3:15 PM Automation@BMC – A Story of Survival Bob Hayward

- Standardize, Optimize, Manage Senior Manager, IT Enablement

4:00 PM Wrap-Up and Evaluations Bill Berryman

4:15 PM Departure to Airport