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Itil - Test King - Itilfnd V4.v2019!07!03.by - Gary.19q
Itil - Test King - Itilfnd V4.v2019!07!03.by - Gary.19q
19q
ITILFND_V4
ITILFND
ITIL 4 Foundation
Score: 800/1000
Version:
Time Limit: 120 Minutes
1
Licensed to Trial User
2 Licensed to Trial User
Exam A (5 questions)
Question 1
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and
their [?] are managed appropriately to support the seamless provision of quality products and
services.
costs
users
value
performances
Question 2
Which is a key requirement for a successful service level agreement?
Question 3
When planning ‘continual improvement’, which approach for assessing the current state of a service
is CORRECT?
Question 4
What is defined as a cause, or potential cause, of one or more incidents?
Change
Event
Known error
Problem