Complete Initial Update: fax call back

We spoke to the facility, verified client is a patient as per ---XXXX--- .

We confirmed that they have records for the time frame requested .
Authorization was received and is acceptable .
Records are done in-house and prepayment is required.// They Use a copy service
Their turn around time is ……..
We confirmed that we have reached the office with the address listed on file.
We will continue our efforts and follow up.

Complete Initial Update: virgin cases

We spoke to the facility, verified client is a patient as per ---XXXX--- .
We confirmed that they have records for the time frame requested .
They take any HIPAA auth and e-signed is acceptable.
Records are done in-house and prepayment is required.// They Use a copy service
Their turn around time is ……..
We confirmed that we have reached the office with the address listed on file.
We will continue our efforts and follow up.

Status check / fax cb

Doctor's office received the authorization as per
Authorization was accepted according to Hipaa standard at the facility
Facility advised us the authorization is accepted and HIPAA compliant.

Prepayment is required and will try to work on the invoice as soon as possible.
Turn around time is …….
Records can be faxed when payment has been made
We stressed the urgency of the case and will continue to follow up

Doctor's office would not confirm that client is a patient until receipt of authorization AS PER
We confirmed that we have reached the office with the address listed on file and advised to fax the Records are done in-house and
prepayment is required.// They Use a copy service…
Their turn around time is ……..
We will fax the request and continue with our efforts to follow up

Status check
Doctor's assistant is working on it AS PER
They received the request on XXXXXXXXX and has not yet been worked on .
We stressed urgency but was advised that processing time is ---XXXXXX-- business days after the request has been received.
We confirmed that authorization was received and is acceptable .
They can not validate the release at this time.
We will continue with our efforts and follow up.

No status
No Active voicemail
We called the number on file however as per recording the person we are calling does not have an active voicemail. There was no
other option available. We will call back
----------
We called the office but was not able to reach anyone to help us due to high call volume, we will continue with our efforts to follow
up XXXXXXXXXXXXX( If the request has not yet been sent out please make sure to fax it)XXXXXXXXXXXXXXXXXX
---------------
We called the facility however they are not picking up the phone, it just keeps on ringing. There was no option to leave a message.
We will continue with our efforts to follow up. XXXXXXXXXXXXX( If the request has not yet been sent out please make sure to fax
it)XXXXXXXXXXXXXXXXXX
-------------

No Records
Doctor's office does not have records on this client
Doctor does not have any additional records on this client
as per -XXX--.
We searched using the patients name and date of birth and was advised we can call back with the full social security number
We confirmed that we have reached the correct office with the address listed on file and the doctor does not work else where.
Records go back up to xxxx years
Email sup for full SSN

for the dates of service requested as per…..

We have been advised that the last date of service they have is XXXX.
We confirmed that we have reached the correct office with the address listed on file and the doctor does not work else where.
Records go back up to xxxx years

From the provider listed on file as per…

We have been advised that the client was seen by a different provider with in the dates of service requested.
We confirmed that we have reached the correct office with the address listed on file and the doctor does not work else where.
Records go back up to xxxx years

HP- NRF
We received a notice from the copy service advising that they show no treatment at this facility for the dates of service requested.
We called the facility and…….

NRF-
We received a notice from the copy service that they are not able to comply with our request as they are unable to locate records for
the above named patient . They can recheck their records if we can provide them with additional information such as Treatment
dates, attending Physicians, the specific department the patient was seen or other names under which the patient might have been
admitted. We called the office and …..

Attn: Medical Records/Urgent!!!

We would like to express the urgency of the case and records are needed urgent. We would appreciate it if the records are faxed
to us today. Please call us back to confirm that you have the request. If you have any questions call us at (212) 223-3228 extension
(Case #) # or fax us a message to 18775161476. Please include office notes. This is an URGENT case. Please rush. Thanks.

Hi this is Jean from pdc retrevals I would like to send you a request for medical records. Patient name is ----- and DOB is -------, I will
be faxing this to **(fax number), please call me back to confirm that you have recieved it. We are dealing with an extremely
urgent request and we need the records as soon as possible. You can reach me at 212 223- 3228 extension case #.
Note case first before sending the request !!!!

CC information:
Billing Address: 120-10 Queens Blvd. Kew Gardens, NY 11415 /114 Mowbray Dr, Kew Gardens, NY 11415

Please send records by fax, email or upload and make sure to attention the records to the case number asap!

FAX 1 877 516 1476 / 1 877 516 1477

Email: records@parameds.com
https://parameds.com/upload/
Thank you so much!!!

Voicemail script:
Hi this is ---------- from PDC retrievals, calling on behalf of ----------, we would like to obtain medical records for ----------- date of
birth -------, we were wanting to obtain medical records with in ------- DOS---- from ----Providers name/ facility-------. We have
already sent the request on-------. We are trying to beat a deadline for the request so I am hoping you can help me out. If records
can be faxed or an invoice is required please fax it to 8775161476 attention case number. IF you can call me back please reach me
at 2122233228 ext case number