PROFIT: Increase profit 96 31.

68%

REVENUE: Increase revenue / build

65 21.45%
market share

COMPLAINTS: Reduce number (or % or $)

162 53.47%
of complaints

INVENTORY: Increase inventory turns /

52 17.16%
reduce inventory

CUSTOMER SATISFACTION: Increase

218 71.95%
customer satisfaction / loyalty

DEFECTS: Reduce product defects &

180 59.41%
failures / Decrease rework or returns

EMPLOYEES: Decrease employee

turnover / improve employee 81 26.73%
competencies

SPEED: Decrease lead time of product /

73 24.09%
improve on-time performance

COSTS: Reduce costs / remove waste 122 40.26%

INNOVATION: Increase innovation / new

52 17.16%
products

SAFETY: Improve safety performance 88 29.04%

EFFICIENCY: Improve operating efficiency 119 39.27%

PROCESS CAPABILITY: Improve process

99 32.67%
capability / reduce variability

OTHER 39 12.87%