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TABLE OF CONTENTS
ACKNOWLEDGEMENT ........................................................................................................................... 2
I. FIRST TERM....................................................................................................................................... 3
A. COMPANY PROFILE .................................................................................................................... 3
B. DESCRIPTION OF OFFICE ASSIGNMENT ............................................................................. 8
NATURE OF WORK ................................................................................................................................. 8
IMMEDIATE SUPERVISOR ..................................................................................................................... 9
LIST OF DUTIES & RESPONSIBILITIES ........................................................................................... 10
C. CLASSROOM LEARNING USED DURING THE OJT .......................................................... 10
D. LESSONS LEARNED ................................................................................................................. 11
PROBLEMS ENCOUNTERED .............................................................................................................. 11
SOLUTIONS PROVIDED ....................................................................................................................... 11
E. ATTACHMENTS .............................................................................................................................. 12
II. SECOND TERM................................................................................................................................... 13
A. COMPANY PROFILE .................................................................................................................. 13
GEOGRAPHICAL CHARACTERISTICS ............................................................................................. 16
NUMBER OF EMPLOYEES .................................................................................................................. 16
ORGANIZATIONAL CHART ................................................................................................................. 17
PRODUCTS AND SERVICES ............................................................................................................... 17
B. DESCRIPTION OF ASSIGNMENT ................................................................................................. 19
B. CLASSROOM LEARNINGS USED DURING THE OJT ....................................................... 21
D. LESSONS LEARNED ................................................................................................................. 21
E. ATTACHMENTS .............................................................................................................................. 22
ALORICA & SAN JOAQUIN MULTIPURPOSE COOPERATIVE TERMINAL REPORT
ACKNOWLEDGEMENT
The On-the-job Training I had with ALORICA ILOCOS & SAN JOAQUIN MULTI-
PURPOSE COOPERATIVE was a great chance for learning, and professional
development. Therefore, I consider myself as a fortunate student as I was given an
opportunity to be a part of it. I am also grateful for having a chance to meet so many
wonderful people and professionals who led me though this internship term. Bearing in
mind I shall use this opportunity to express my gratitude to the people who contributed
to my internship a success.
To my family, for they always showed their support and guidance. Throughout
not only my internship but my entire life.
To the Alorica Ilocos family, Maam Crystal, Maam Bianca, Maam Janine, Maam
Kokay, Maam Au, Maam Jen, Maam Lorie, Maam Kristine, Sir Efren, Sir Hadjie and Sir
Jose. I thank everyone for the warm welcome and always making me feel like home at
the office. Also thank you for all the lessons you have taught me in my stay and the
guidance for becoming a good employee in the future that awaits me.
To the SJMPC family, Maam Elena, Maam Jeinny, Maam Michelle, Maam Cristy,
Maam Olive, Maam Jesslyn, Maam Girlie, Maam Marge, Maam Leah, Maam Mary
Jane, Maam Marivic, Maam Rizza, Maam Rosie, Maam Wilma, Sir Jun, Sir Vincent, Sir
Roque, Sir Emmanuel, and Sir Franklin for making also my second term of internship a
memorable one like before.
The opportunities given to me shall be treated not only as valuable experience
but also as a big milestone in my career development. I shall strive to use gained skills
and knowledge in the best possible way, and I will continue to work on their
improvement, in order to attain desired career objectives. Hope to continue cooperation
with all of you in the future.
Sincerely,
IANN VANJETT L. PASION

P a g e 2 | 25
I. FIRST TERM
A. COMPANY PROFILE
Alorica is an MBE Business Process Outsourcing provider of
customer management solutions spanning the entire customer lifecycle.
From customer acquisition and sales, customer care and support, logistics
and fulfillment, to social CRM and mobile, Alorica offers a seamless
customer experience across all service channels. Innovative solutions,
such as AloriCares military veterans program and award-winning Alorica
CRM and Analytics, have positioned Alorica as the only U.S.-based BPO
company as Visionary on Gartner’s Magic Quadrant. Alorica’s ability is to
listen, simplify and solve for our clients and their customers has resulted in
client relationships averaging 13 years. Headquartered in Irvine, California
with over 20,000 employees in over 40 domestic, near-shore, and offshore
customer management centers, Alorica creates opportunities for its
clients, people, and in its communities.
VISION
Making lives better...one interaction at a time.
MISSION
Create insanely great customer experiences.
We’re in the business of helping people answer questions, solve
problems, and make informed choices. If we make lives better for our
P a g e 3 | 25
customers, clients, colleagues, and communities we will be recognized as
the best.
OUR PROMISE
Passion
Our eagerness to help others and solve problems.
Everything starts with conviction. A desire to do things differently,
and the audacity to believe that we’ll succeed. We’re problem
solvers. Question answerers. Strategic dreamers. We see every
interaction as an opportunity to create opportunities—for our
customers, our clients, our colleagues and our communities.
Performance
Our commitment to deliver results.
We’re 110% committed to the end result. Onward and upward, it’s
all about helping our customers and taking our clients to the next
level. We stay engaged. We mine new sources of inspiration. And
we give it our all, no matter the challenge. They say go big or go
home. We don’t believe in the latter.
Possibilities
Our desire to challenge the status quo, inspire creative
thinking and generate innovative solutions. 100,000 employees.
Operations in 16 countries. Over 70% of our business is with
Fortune 500 companies. So where do we go from here? Anywhere.
Everywhere. We’re always innovating, evolving, and imagining new
ways to continuously improve. Some see the sky as the limit. We
see the sky as a stepping stone.
P a g e 4 | 25
GEOGRAPHICAL CHARACTERISTICS
Alorica Ilocos is located at the 2nd floor of VYV Building, #1 San
Nicolas, Ilocos Norte, Philippines.
NUMBER OF EMPLOYEES
At present, Alorica Ilocos has a total of 1,614 employees both San
Nicolas and Laoag site.
P a g e 5 | 25
ORGANIZATIONAL CHART
MARIVIC CRISOL
SOURCING MANAGER
JUSTIN JOAQUIN
SUPERVISOR, RECRUITMENT &
OPERATIONS
KRISTINE DIMAYA EFREN FLORES

RECRUITMENT ASSOCIATE, SENIOR RECRUITMENT
RECRUITMENT AND ADMIN
ASSOCIATE
JOHANNAFEL LABRADO
MARIA AURALYN CACHO
RECRUITMENT ASSOC.
RECRUITMENT ASSOCIATE,
RECRUITMENT MAINTENANCE AND
SOURCING
RECRUITMENT AND ADMN
MELODY JANINE GALEON
RENEE MARGARET LOPEZ RECRUITMENT ASSISTANT

RECRUITMENT AND OPERATION
BIANCAMILLE UCOL
LORIE MAE SILVANIA SOURCING ASSISTANT

JENELYN VALENCIA
P a g e 6 | 25
PRODUCTS & SERVICES OFFERED

Alorica is specialized in Customer Experience Management,
Business Solutions, Supply Chain Management, Hosted Solutions, and Social
Customer Relationship Management Solutions. They provide customer
management solutions that span the entire customer lifecycle;
Customer Relationship Management
From customer care to revenue generation, tech
support to back office maintenance, explore how Alorica is
redefining the customer experience.
Financial Care
Discover a full spectrum of financial care solutions,
focused on maintaining compliance while delivering an
exceptional customer experience.
Healthcare Solutions
Deep industry experience and specialist capabilities
for payers, providers, pharmacy benefits managers and
pharmaceutical clients—everything you need to keep your
company fit.
Digital Services
Digital is no longer just a platform; it’s the backbone of
everything you do. So we support you with analytics and
omni-channel solutions to keep you ahead of an ever-
changing landscape.
P a g e 7 | 25
B. DESCRIPTION OF OFFICE ASSIGNMENT
NATURE OF WORK
Alorica is a business process outsourcing company where I spent
my first ever internship as a college student. There I was assigned at the
Sourcing Office, where they are in-charge in recruitment, from scheduling
potential employees up to their final interview. This means that with the
high employee turnover rate due to the nature of the business, the
company itself reaches out to Referrals (referrals are those people
referred by the employees within the company). Thus we as an intern’s
first task, was to encode those data gathered from the employees’
referrals. Ranging from 500-1000 referrals a day, there are also sources
gathered from the PESO Office from the government and Off-the-Site
Special Recruitment Activities. But as interns they would not allow us to go
beyond the area which we were having our internship. So from that
whenever they conduct a recruitment activity in places like Vigan,
Tuguegarao, Abra, and Claveria, we would have to wait for the data sent
through email in order for us to process it into a single MS Excel file in a
day. After the Data Gathering we now move to the process of what they
call Phone Screening. Phone Screening is where the data gathered
(referral’s name, contact number) would now be put in use by reaching out
to the particular referrals contact number wherever they may be using the
company phone. Here we don’t only reach out to them but to try and make
them part of the firm. First is asking the person’s basic information such as
the address in which they are currently residing at. Because like
mentioned above, we engage with people, not only to the site where the
company is located at but also from other places. Also there those who
are interested but cannot attend an assessment the phone screeners then
conduct an Over the Phone Interview.s Although they are far some are still
willing to be relocated. Those who are near other branches, we would call
P a g e 8 | 25
out to fellow employees there to inform that someone nearby is very much
interested in working with us. Yet among thousands of referrals each and
every day some are not interested, some are not qualified, or some are
already currently employed. We are fortunate if can schedule ten of them.
Lucky we may be still some scheduled applicants will not show up, they
are what we called No Shows. After a week or so we would contact them
again if they are still interested and willing to be rescheduled for another
assessment at the company site. Aside from Phone Screening there is
also the Skill Enhancement Training or SET which is led by Ms. Janine
Galeon. The scope of work on this particular function in the sourcing
department is that those who were accepted applicants but proven that
their skill needs more honing, this is the proposed solution by the
company. We then scheduled them for week long training. But before
engaging us to these processes, Ms. Biancamille Ucol, the tenure phone
screener of the company, and Ms. Melody Janine Galeon, SET officer,
taught us important phrases to be used in communicating with them and
also to be courteous and polite at all times.
At first the workload of encoding the handwritten referral forms
were heavy but as time passes by and I had grown adept, it was not that
hard as before. The same also applies to phone screening where at first I
stuttered some words while communicating. When you have adapted to
these kinds of works you also have grown more not only as person but
also as a future workforce.
IMMEDIATE SUPERVISOR
 Mr. Efren Flores, Senior Recruitment Associate
 Ms. Biancamille Ucol, Sourcing Assistant
 Ms. Melody Janine Galeon, Recruitment Assistant
P a g e 9 | 25
LIST OF DUTIES & RESPONSIBILITIES

These are the tasks I was assigned with on a daily basis during my
internship at Alorica:
 Encode data gathered from different sources onsite and offsite
 Phone Screening potential applicants
 Rescheduling No Shows
 Interview Reminders
C. CLASSROOM LEARNING USED DURING THE OJT

Since in Alorica we have dealt with applicants which we also
consider as our own customers, the theory or model that I have learned a
way back in BPO subjects and would be a perfect fit for it would be The
Performance Model.
The Performance Model conceptualizes the theory that a
customer’s perception of a product or service performance, and their
expectations of that performance have a positive effect on customer
satisfaction (Spreng and Mackey, 1996). Performance is defined as the
level of quality of the product, or service, as perceived by the customer,
relative to the price paid. This perceived performance is described as
value i.e. benefits received for costs incurred. The greater the ability of the
product, or service, relative to the cost, the more satisfied the customer
will be (Parasuraman et al., 1988), in keeping with the ideal of a value-
precept disparity. Theoretical and empirical support for the inclusion of the
direct effect of perceived performance on satisfaction is provided by Tse
and Wilton (1988). They even suggest that perceived performance may
have a stronger effect on customer satisfaction than expectations.
Important information customer expectations are re-evaluated as a result
of more recent performance information. The assessment of satisfaction is
then closely related to expectations. The Performance Model shows
expectations having a direct and positive effect on satisfaction as a result

P a g e 10 | 25
of the part they play as an anchor in the satisfaction evaluation process.
The stronger a customer’s expectation, relative to performance
information, the greater the impact of expectations as an anchor on
satisfaction. Should performance information be the stronger construct,
the greater the relative positive effect will be on customer satisfaction.
The Performance Model also demonstrates a positive effect of
expectations on perceived performance, which is the ability of customer
expectations to predict performance. This is felt to be greatest when
customers have a lot of experience with a performer who is either
predictable or has low variance. The extent of the effect will vary from
products to services.
Basically in this field of work we are in, patience will always be the
key to it.
D. LESSONS LEARNED
PROBLEMS ENCOUNTERED
There was once when I was doing PS (phone screening), the
person I contacted seemed to be in a very bad mood. He/she said things
that were not very pleasant to the ears of many.
SOLUTIONS PROVIDED
Normally other types of people would respond to it with a barrage of
harsh words. But as a man of patience and virtue, I controlled my
emotions and took the initiative to calm the person. It ended up well since
the person I contacted apologized for their rude and inhumane behavior.
P a g e 11 | 25
E. ATTACHMENTS
 Performance evaluation sheet
 Memorandum of Agreement
 Daily Time Record
 Endorsement Letter
 Journal of activities
 Documentation
 Training Waiver
 Certificate of Completion
P a g e 12 | 25
II. SECOND TERM
A. COMPANY PROFILE
The San Joaquin Multi-Purpose Cooperative was originally a barangay-
based cooperative formely known as San Joaquin Samahang Consumers
Cooperative in Brgy. 1 San Joaquin, Sarrat, Ilocos Norte formed primarily to
serve the people within the locality most especially the farmers. The founders
were the two ordinary farmers, the late Celso G. Rasalan & late Camilo B.
Rasos Sr. on March 1984 with the assistance of the Provincial Cooperative
Development Office under the Department of Agriculture.
It all started as just a consumer’s store and for quite a while, in 1987 they
observed that farmers tend to borrow capital from loan sharks and to resolve
the needs of the members they created the Credit Department to solve the
financial constraints of its constituents practically those belonging to the
marginal strata. In so short a time the cooperative became popular, thus the
Board of Directors, in anticipation of further changes and developments,
proposed for major amendments in the by-laws. And so, in the General
Assembly of March 1988, the members unanimously approved the proposed
amendment of the by-laws and converted its name to San Joaquin Multi-
Purpose Cooperative (SJMPC). In 1988, the leaders of San Joaquin MPC
pursued to have a Coop owned & manage gas refilling station. San Joaquin
MPC was the first Gasoline Station to operate in the municipality which turned
out to be one of Caltex Philippines biggest client in the north, surpassing in
sales many of the filling stations in the province. In 1994, as the Cooperative
P a g e 13 | 25
continued to grow and its membership multiplied by folds, a Consumer’s
Store- Branch and a Koop-Drug were established in front of the Sarrat Public
Market. Twenty years forward, members are now socially & financially
equipped, the cooperative entered into new ventures, it was accredited as the
first cooperative distributor of San Miguel Beer Products and Coca Cola
Products. An expansion the Marketing Center was constructed to
accommodate more inventories
From then on, SJMPC has been successful throughout the year to the
present year as it pursued community growth and development. They
received numerous awards to its successful cooperative management
throughout the region and the country. San Joaquin MPC does not focus only
on business operations but also concerns for the welfare of people in the
community. With more than a decade of fruitful existence, the Cooperative
never stops in pursuing its goals: SERVICE TO THE PEOPLE AND TO THE
COMMUNITY.
VISION
A modern Cooperative that is the preference of choice thus making a
concrete difference in the lives of its constituents and the community through
unmatched services – expansion of viable market coverage, strengthen
available resources and responsive to global changes.
MISSION
 To maximize the efficient and effective utilization of resources
through continuous education on technical and management
capabilities.
 To be responsive on global changes through caring beyond
business (environmental concerns, gender advocacy, & others.)
 To deliver quality and competitive services and products.
P a g e 14 | 25
 To expand viable market trade through new ventures, branching
out, product innovation, strengthening of linkages, tie ups,
affiliations and networking.
GOALS
 Strengthen the cooperative foundation for being growth, through
safe and sound selection of investment.
 Increase number of members by giving better services and
better returns.
 Stronger commitment of stakeholders by providing accessible
and competitive services.
 Efficient and effective procurement with fair distribution that
would expand trade coverage and market share.
CORE VALUES
 PASSIONATE – determined and persistence to give results.
 EQUALITY – just and fair distribution.
 STEWARDSHIP – accountable and with commitment to meet
obligations, making God the center of every endeavour.
 SOLIDARITY AND PARTNERSHIP – oneness to be able to
achieve common goals by empowering one another through
healthy working relationship.
 OPEN MINDED – adaptable to changes flexible but consistent.
 SOCIALLY RESPONSIBLE – actively involved in community
development and diligently observe existing laws and
regulations.
P a g e 15 | 25
GEOGRAPHICAL CHARACTERISTICS
San Joaquin Multi-purpose cooperative is located at Brgy. 1 San Joaquin,
Don F Edralin Blvd, Sarrat, Ilocos Norte, 2914.
NUMBER OF EMPLOYEES
The cooperative currently has forty-eight (48) employees of regular
employees, casual employees, and on-call payroll employees.
P a g e 16 | 25
ORGANIZATIONAL CHART
PRODUCTS AND SERVICES

There are 7 departments of San Joaquin Multi-Purpose Cooperative that
caters services to the community:
 Consumers Department
 Formerly a mere sari-sari store then was replaced by a 2-
storey building, now a Grocery Store, an accessible and
convenient retail store that sells goods to the members
and non-members.
 Credit/Savings and Loans Department
 The Credit Department operates as the community bank
of the members of the cooperative. It accepts Savings
and Time Deposits at an interest rate more competitive
than average commercial banks. The services they
offered are indirect savings mobilization, capital build-up,
P a g e 17 | 25
providential and agricultural loans at minimal rates that
caters the needs of the members.
 Service Department
 A gasoline Station that operates in the municipality which
turned out to be one of Caltex Philippines biggest client in
the north, surpassing in sales many of the filling stations
in the province. They cater not only the members of the
cooperative but also the non-members who will stop-by
and refill a gasoline.
 San Miguel Brewery Department
 SMB is an accredited wholesaler/dealer and one of the
biggest distributors of San Miguel Beer products (beer
and non-alcoholic beverages), its area of distribution are
the town of Sarrat, Piddig and Carasi.
 Coca-Cola Department
 Like SMB Department, it is also one the wholesaler and
distributor of Coca-Cola products in the town and to
another towns, they have a certain quota every month to
me and have a certain schedule on
delivering/distributing.
 Marketing Department
 This department is the wholesaler store of SJMPC that
particularly on agricultural and farm products. It also has
a Cono Ricemill that members would be easily use to mill
palay stock.
 Market Stall Department
 A small retail store that is like the Consumers
Department which is located at the Sarrat Public Market
P a g e 18 | 25
which also sells products that are needed by the
consumers.
B. DESCRIPTION OF ASSIGNMENT
NATURE OF WORK
In my second term of internship I was assigned at San Joaquin
Multipurpose Cooperative. There I was at the Credit Department as the
name implies itself, it is where their members can apply for loans. It also
functions like bank wherein members can deposit money and can
withdraw them anytime. They also require members to pay mutual aid
annually. In there I my usual task is assisting clients in applying loans,
membership, payments, withdrawals, and deposits. For the application of
loans, first is to interview the client by filling up a form to determine if they
are eligible for it. Afterwards the loan will be approved by the manager
herself Mrs. Elena M. Garcia. In addition loans the core requirement for a
loan is to what purpose they would use it. For example, if they wanted to
buy a brandnew or second hand car the Cooperative can loan them but
prior to that the client must seek three companies that sell the car they
desire. Next is asking for the quotation slips of them. Lastly, the clients
must again show it to the manager and if there is a meeting of the minds
between the manager and the client then the loan would be approved. The
Cooperative will then lend the cash to the client. After purchasing the car,
they must show it again in the Cooperative as proof and also for recording
purposes wherein they will take photographs of the car and their
documents. This method can also be applied for other equipment like
machineries used for production. Beyond that I also do other tasks like
photocopying of sensitive and legal documents, updating of passbooks
and ledgers, posting of deposits, payments, withdrawals, vouchers, cash
disbursements, and official receipts. After a month I was assigned to
P a g e 19 | 25
another department, the Consumers’ Retail and Grocery. In my time
period there, my daily tasks were displaying products to their proper
shelves and aisles, costing newly-arrived supplies or inventory, issuing
voucher, tagging prices of goods, and being assigned as a cashier. There
are times that the workforce there falls short I helped them in other tasks
like carrying and loading cases of carbonated drinks or liquor, storing
supplies, and sorting out products. My experiences from both departments
are extremely valuable in the near future.
IMMEDIATE SUPERVISOR
In the Cooperative our immediate supervisor is the General
Manager herself. During my stay at the Credit Department the one who
taught me the most was Mr. Filomeno Gantala Jr. But in his busy workload
schedule I was also thought and guided by Ms. Jeinny Joyce Abaton, Ms.
Michelle Cascayan, Ms. Christy Garcia, Mrs. Jesslyn Bernasor and Mrs.
Olive Garcia. When I was at the Consumers my mentors there is Mrs.
Rosie Fontanilla and Mrs. Wilma Nuval who taught me the ways to
complete my tasks.
LIST OF DUTIES AND RESPONSIBILITIES
These are the following duties and responsibilities as an On the Job
Training student:
 Assisting clients whether it be for loan application, membership and
payments
 Typewriting of forms
 Posting deposit and withdrawal slips, cash disbursements, GJV and
loans
 Updating Ledgers and Passbooks
 Encoding of reports and documents
P a g e 20 | 25
 Photocopying (legal documents, identification card)
 Checking new inventory
 Displaying products in the grocery store
 Loading and unloading of bottled drinks or liquors.
 Storing inventory
 Cashier
B. CLASSROOM LEARNINGS USED DURING THE OJT

Of course during my stay in the Credit Department my basic
knowledge of accounting was put to use. But overall is about how being a
good future employee should be by following and respecting higher
authorities in the workplace. Completing assigned tasks and working well
with fellow employees. Also there you must always do your best and
sometimes you need to expand your limits and capabilities in order to
grow. Although there were so many lessons in the university that was
taught to us, in the end experience will always be the best teacher.
D. LESSONS LEARNED
PROBLEMS ENCOUNTERED
The only problem I encountered was in the Consumers Retail &
Grocery in which they lack workforce. Upon rush hour the only two
assigned employees cannot oversee everything.
SOLUTION
Given that my physical build and frame is large. I cannot just watch
them in confusion. So I took initiative in doing physical workloads like
loading and unloading of goods bought by customers.
P a g e 21 | 25
E. ATTACHMENTS
 Performance evaluation sheet
 Memorandum of Agreement
 Daily Time Record
 Endorsement Letter
 Journal of activities
 Documentation
 Training Waiver
 Certificate of Completion
P a g e 22 | 25
DOCUMENTATION
Figure 1 Typewriting of application forms
Figure 2 Credit Department
P a g e 23 | 25
Figure 3 Displaying of Goods
Figure 4 Loading and Unloading
P a g e 24 | 25
Figure 5 Consumers Retail and Grocery
Figure 6 Handing of Certificates
P a g e 25 | 25

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TABLE OF CONTENTS

PURPOSE COOPERATIVE was a great chance for learning, and professional

development. Therefore, I consider myself as a fortunate student as I was given an

not only my internship but my entire life.

memorable one like before.

The opportunities given to me shall be treated not only as valuable experience

improvement, in order to attain desired career objectives. Hope to continue cooperation

with all of you in the future.

IANN VANJETT L. PASION

Alorica is an MBE Business Process Outsourcing provider of

customer management solutions spanning the entire customer lifecycle.

and fulfillment, to social CRM and mobile, Alorica offers a seamless

customer experience across all service channels. Innovative solutions,

such as AloriCares military veterans program and award-winning Alorica

company as Visionary on Gartner’s Magic Quadrant. Alorica’s ability is to

client relationships averaging 13 years. Headquartered in Irvine, California

with over 20,000 employees in over 40 domestic, near-shore, and offshore

customer management centers, Alorica creates opportunities for its

clients, people, and in its communities.

Making lives better...one interaction at a time.

Create insanely great customer experiences.

We’re in the business of helping people answer questions, solve

customers, clients, colleagues, and communities we will be recognized as

Our eagerness to help others and solve problems.

Everything starts with conviction. A desire to do things differently,

and the audacity to believe that we’ll succeed. We’re problem

solvers. Question answerers. Strategic dreamers. We see every

interaction as an opportunity to create opportunities—for our

customers, our clients, our colleagues and our communities.

Our commitment to deliver results.

level. We stay engaged. We mine new sources of inspiration. And

we give it our all, no matter the challenge. They say go big or go

home. We don’t believe in the latter.

Our desire to challenge the status quo, inspire creative

thinking and generate innovative solutions. 100,000 employees.

Operations in 16 countries. Over 70% of our business is with

Fortune 500 companies. So where do we go from here? Anywhere.

Everywhere. We’re always innovating, evolving, and imagining new

ways to continuously improve. Some see the sky as the limit. We

see the sky as a stepping stone.

Alorica Ilocos is located at the 2nd floor of VYV Building, #1 San

Nicolas, Ilocos Norte, Philippines.

At present, Alorica Ilocos has a total of 1,614 employees both San

Nicolas and Laoag site.

KRISTINE DIMAYA EFREN FLORES

MELODY JANINE GALEON

RENEE MARGARET LOPEZ RECRUITMENT ASSISTANT

RECRUITMENT AND OPERATION

LORIE MAE SILVANIA SOURCING ASSISTANT

RECRUITMENT AND OPERATION

RECRUITMENT AND OPERATION

PRODUCTS & SERVICES OFFERED

Business Solutions, Supply Chain Management, Hosted Solutions, and Social

Customer Relationship Management Solutions. They provide customer

management solutions that span the entire customer lifecycle;

Customer Relationship Management

From customer care to revenue generation, tech

support to back office maintenance, explore how Alorica is