Jacob Little

336 Shore Road, Gilbert, SC 29054 • 803.606.7916 • littlejacobd@gmail.com

Professional Purpose

I am an IT professional seeking a challenging and rewarding opportunity in Lexington County. I am looking for a
reputable, technology driven company to utilize my skills as an assertive troubleshooter and adept customer service
representative.

​Skills

● Cisco Certified Network Associate (CCNA)

● Decisive troubleshooter
● Experienced customer service representative with excellent communication skills
● Equally effective as a team member and an individual
● Friendly and helpful

​Work Experience

September 2010 - August 2011

URS | BPBarber, Columbia, SC
PC/LAN Technician
● End-User support for PCs, mobile phones, printers, tablet PCs, GPS units, and other devices for 150+ users
● Windows 7, XP, and Server 2008 R2 environment
● Create and manage user and computer accounts (Active Directory)
● Distribute software through automated deployment (Altiris Deployment Solution)
● Prepare users and computers for network migration
● Prepare new and replacement computers (Microsoft Image X and Altiris Deployment Solution)
● Weekly backup of project information (Symantec Backup Exec)
● Assist in data center operations
● Set up video teleconferencing and presentation equipment
● Attend Microsoft Exchange User Group meetings

March 2010 - June 2010

South Carolina Technical College System, Columbia, SC
Intern
● Prepared video teleconferencing room for employee training
● Instructed users how to access Datatel training sessions
● Set up projectors for presentations
● Reset passwords for online accounts
● Scheduled video teleconferences for training sessions and meetings
● Prepared and documented recycling of old equipment

Spring 2009 - Summer 2010

Biodone USA, Chapin, SC
Shift Manager
● Managed a team of 5 employees
● Exceeded production standards
● Organized large storage cooler
● Loaded shipping vans and refrigerated truck

Education

Training Concepts, LLC | 2010

● Attained Cisco Certified Network Associate (CCNA) certification

Midlands Technical College | 2009

● Earned associates degree in automotive technology
● Implemented advanced troublehshooting strategies
● Increased knowledge pertaining to electricity and electronic components

Gilbert High School | 2006

● Placed 2nd in state FBLA competition for computer programming (VisualBasic.NET)
● Attended national FBLA conference in Nashville, Tennessee
● Studied wide variety of different technologies
 Jacob Little
336 Shore Road, Gilbert, SC 29054 • 803.606.7916 • littlejacobd@gmail.com