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  • CRM Response and Resolution

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    vijay patil
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    The document summarizes call response and resolution times for calls received in Pune during June 20/2019. It shows that 2031 calls were received, all of which were responded to within the month. 80.45% were responded to within 2 hours, and 100% were responded to within 24 hours. It also shows that 2027 calls were resolved, with 1703 resolved within 1 day, and the remaining resolved within 4 days except for 213 calls that took over 4 days to resolve.

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    CRM Response and Resolution

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    The document summarizes call response and resolution times for calls received in Pune during June 20/2019. It shows that 2031 calls were received, all of which were responded to within the month. 80.45% were responded to within 2 hours, and 100% were responded to within 24 hours. It also shows that 2027 calls were resolved, with 1703 resolved within 1 day, and the remaining resolved within 4 days except for 213 calls that took over 4 days to resolve.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views1 page

    CRM Response and Resolution

    Uploaded by

    vijay patil
    The document summarizes call response and resolution times for calls received in Pune during June 20/2019. It shows that 2031 calls were received, all of which were responded to within the month. 80.45% were responded to within 2 hours, and 100% were responded to within 24 hours. It also shows that 2027 calls were resolved, with 1703 resolved within 1 day, and the remaining resolved within 4 days except for 213 calls that took over 4 days to resolve.

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    of 1

    20/06/2019

    RESPONSE TIME Pune (No's) Pune (%)


    No of calls received 2031
    No of calls B/F from previous month 0
    Total 2031
    No of calls responded during the month 2031 100
    Within 2 Hours 1634 80.45
    Within 2 to 4 Hours 303 14.92
    Within 4 to 8 Hours 71 3.5
    Within 8 to 24 Hours 19 0.94
    Above 24 Hours 4 0.2
    No of calls pending C/F to next month 0 0

    RESOLUTION TIME Pune (No's)


    No of calls received 2031
    No of calls B/F from previous month 2
    Total 2033
    Total No of Calls Resolved 2027
    Within 1 Day 1703
    Within 1 to 2 Days 57
    Within 2 to 3 Days 37
    Within 3 to 4 Days 17
    Above 4 Days 213
    No of calls pending C/F to next month 2

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