 Receipt Process

shall send a Pre-Alert to the Service Provider via designated Email.

 On receiving the email, the Service Provider shall do the necessary planning
regarding space, manpower, material handling equipment etc.
 On arrival of the Transporter Vehicle, the Service Provider shall verify the
correctness of warehouse address & inform to Supervisor, who shall then verify the
necessary Incoming Documents.
 Only after confirming the necessary documents are presented the supervisor shall
arrange for entry of the vehicle for Unloading Bay.
 The Service Provider shall take photo of un-opened door of container and ensure
container number is also captured. The photo shall be maintained in records at all
times.
 Unload goods in Receipt Area: The service provider shall unload the goods in
Receipt area as per product part number wise& avoid any confusion, ensure the
boxes and pallet counts are correct. The Service Provider will not open or check the
Import cargo boxes & pallets and the quantity specified in packing list will be
consider as inward quantity.
 Discrepancy in Quantity, Product & Condition:
o In case of damage, the Supervisor shall first take photograph of the
damaged product capturing the serial number.
o In case of discrepancy the supervisor write necessary remark example–
Damage, Short, Excess, Tampered etc. on the Goods Consignment Notes
(GCN)/Lorry Receipt (LR) /Delivery Challan (DC)/Invoice.
o The Service Provider shall inform by showing physical photographs as
well as later by e-mail on the same day.
o All discrepancy cargo to be moved to HOLD area (area defined at
dedicated area) in the warehouse.

 Resolve Discrepancy: In case Quantity is short /excess, the Service Provider shall
inform by mail as well as daily report & follow instructions (move to location). All
discrepancies should be resolved with 48 hours.
o In case of discrepancy the supervisor shall write remark like –Visible
Damage, Short, Excess, Tampered etc on the Goods Consignment Notes
(GCN)/Lorry Receipt (LR) /Delivery Challan (DC)/Invoice.
o The Security guard shall put the Inward Rubber Stamp on the Incoming
documents.
o The Supervisor shall mention the details of Vehicle arrival date, time,
Unloading date and time as well as container seal number (Import
Container) & condition and authenticate the document.
o The Supervisor shall hand over the acknowledgement documents to the
Vehicle Driver & Release the vehicle.