Tab Purpose

This worksheet. The purpose of this worksheet is to provide general guidance on the content of each worksheet in this template.
Guidelines The Implementation Manager is the owner of this document and is responsible for ensuring that all worksheets are completed in full.
This worksheet provides basic information about the change i.e. which project, which service etc. In addition, all ITSM/ITIL change
records associated with the implementation should be recorded in this tab.
Change Info The records entered here are available for selection in the Imp Runbook tab and the Backout Runbook tabs.
The contact information for all members of the Implementation team and members of the Command & Control group should be entered
here. Information about the implementation team members (role, team, initials etc) is used in the Roster, Imp Runbook and Backout
Contacts Runbook tabs.
This worksheet lets the Imp Manager build up a visual representation of who is working and when - covering the Implementation Team
Roster members only
This worksheet contains all the task details associated with the Implementation of the change.
Imp Runbook Tip: To see only the Checkpoint information, filter on column A.

Backout Runbook This worksheet contains all the task details associated with the Backout of the change.
All issues associated with the implementation or backout must be recorded in this worksheet.
An Issue is defined in this context as any material deviation from the documented tasks.
This includes the addition or deletion of a task, any changes to the planned duration and any changes to the defined dependencies.
Any technical failure of a task and any remedial activity represents an issue.
A significant deviation from the planned duration also represents an issue.
If the forecast end time of the implementation reaches 1 hour more than the forecast end time, this must also will be reflected as an
Issue Log issue.

Doc Control This worksheet provides version control, distribution list information and Implementation Plan approval information

Template Version v1d0

Date of Issue 8/8/2014
Issued By Agenor Technology Limited

Copyright © 2014 Agenor Technology Limited

Business or Infrastructure
Service Affected
Brief Description of Change
Programme Name
Programme Manager
Project Name
Application Project Manager
Infrastructure Project Manager
Conference Call No.

Change Management Records

ITIL Change Record Change Category Status Raised by Actioned By Description Start Date Start Time End Date End Time

Copyright © 2014 Agenor Technology Limited

 Executive Steering Group (ESG) Members Contact Numbers(s)
Organisation Team Role Name Initials Location Email Home (Optional) Business Mobile

Implementation Control Group (ICG) Members Contact Numbers(s)

Organisation Team Role Name Initials Location Email Home (Optional) Business Mobile

Implementation Management Services (IMS) Members Contact Numbers(s)

Organisation Team Role Name Initials Location Email Home (Optional) Business Mobile

Implementation Team Members Contact Numbers(s)

Organisation Team Role Name Initials Location Email Home (?) Business Mobile
Implementation
Manager John Doe JD
Joe Bloggs JB

IT Service Delivery / IT Operations Group

Organisation Team Group Mailbox Landline

Change
Management
Incident
Management
Change
Management
Incident
Management
24*7 Operations
Centre

Copyright © 2014 Agenor Technology Limited

Implementation Start Date & Time 12/9/2009 18:30

Role Name Initials 6:30 PM 7:30 PM 8:30 PM 9:30 PM 10:30 PM 11:30 PM 12:30 AM 1:30 AM 2:30 AM 3:30 AM 4:30 AM 5:30 AM
Implementation Manager John Doe JD
0 Joe Bloggs JB
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0

Guidelines For Completion
The role, name and initials data is populated directly from the Contacts sheet, reading from the Implementation team only
The implementation start date and time should be entered in the yellow cell - this will populate the times at the top of the roster
The roster assumes a maximum of 12 hours for the implementation - extend as necessary but check that the formulas in row 3 are updated
The roster assumes a maximum of 15 participants in the implementation team -extend as required in the Contacts worksheet and add rows here too
The roster allows a visual representation of who is working when - in 1 hour blocks

Copyright © 2014 Agenor Technology Limited

Implementation Runbook
9/4/2014 Resources Planned Schedule Actual Schedule Additional Info
Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date & Time Duration End Date & Time Start Date Duration End Date Task Notes
Business Service Implementation
1.10 0.00 Initial AJS Mgmt
Midrange Manager 11/24/2009 23:15 0:50 11/25/2009 0:05 11/24/2009 23:15 0:50 11/25/2009 0:05
1.20 1.10 Initial JB Services Unix Tech Spec 11/25/2009 0:05 0:30 11/25/2009 0:35 0:00
1.30 1.20 Initial 11/25/2009 0:35 0:10 11/25/2009 0:45 0:00
1.40 1.30 Initial 11/25/2009 0:45 12:00 11/25/2009 12:45 0:00
1.50 1.40 Initial 11/25/2009 12:45 12:00 11/26/2009 0:45 0:00
1.60 1.50 Initial 11/26/2009 0:45 0:05 11/26/2009 0:50 0:00
1.70 1.60 Initial 11/26/2009 0:50 0:10 11/26/2009 1:00 0:00
1.80 1.70 Initial 11/26/2009 1:00 0:15 11/26/2009 1:15 0:00
1.90 1.80 Initial 11/26/2009 1:15 0:30 11/26/2009 1:45 0:00
1.10 1.90 Initial 11/26/2009 1:45 0:10 11/26/2009 1:55 0:00
Checkpoint 1 11/26/2009 1:55 0:05 11/26/2009 2:00 0:00
Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
2.10 1.10 Initial 11/26/2009 2:00 0:10 11/26/2009 2:10 0:00
2.20 2.10 Initial 11/26/2009 2:10 0:20 11/26/2009 2:30 0:00
2.30 2.20 Initial 11/26/2009 2:30 0:10 11/26/2009 2:40 0:00
2.40 2.30 Initial 11/26/2009 2:40 0:10 11/26/2009 2:50 0:00
2.50 2.40 Initial 11/26/2009 2:50 0:10 11/26/2009 3:00 0:00
2.60 2.50 Initial 11/26/2009 3:00 0:10 11/26/2009 3:10 0:00
2.70 2.60 Initial 11/26/2009 3:10 0:10 11/26/2009 3:20 0:00
2.80 2.70 Initial 11/26/2009 3:20 0:10 11/26/2009 3:30 0:00
2.90 2.80 Initial 11/26/2009 3:30 0:10 11/26/2009 3:40 0:00
2.20 2.90 Initial 11/26/2009 3:40 0:10 11/26/2009 3:50 0:00

Checkpoint 2 11/26/2009 3:50 0:05 11/26/2009 3:55 0:00

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
3.10 2.20 Initial 11/26/2009 3:55 0:10 11/26/2009 4:05 0:00
3.20 3.10 Initial 11/26/2009 4:05 0:10 11/26/2009 4:15 0:00
3.30 3.20 Initial 11/26/2009 4:15 0:10 11/26/2009 4:25 0:00
3.40 3.30 Initial 11/26/2009 4:25 0:10 11/26/2009 4:35 0:00
3.50 3.40 Initial 11/26/2009 4:35 0:10 11/26/2009 4:45 0:00
3.60 3.50 Initial 11/26/2009 4:45 0:10 11/26/2009 4:55 0:00
3.70 3.60 Initial 11/26/2009 4:55 0:10 11/26/2009 5:05 0:00
3.80 3.70 Initial 11/26/2009 5:05 0:10 11/26/2009 5:15 0:00
3.90 3.80 Initial 11/26/2009 5:15 0:10 11/26/2009 5:25 0:00
3.10 3.90 Initial 11/26/2009 5:25 0:10 11/26/2009 5:35 0:00

Checkpoint 3 11/26/2009 5:35 0:05 11/26/2009 5:40 0:00

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
4.10 3.10 Initial 11/26/2009 5:40 0:10 11/26/2009 5:50 0:00
4.20 4.10 Initial 11/26/2009 5:50 0:10 11/26/2009 6:00 0:00
4.30 4.20 Initial 11/26/2009 6:00 0:10 11/26/2009 6:10 0:00
4.40 4.30 Initial 11/26/2009 6:10 0:10 11/26/2009 6:20 0:00
4.50 4.40 Initial 11/26/2009 6:20 0:10 11/26/2009 6:30 0:00
4.60 4.50 Initial 11/26/2009 6:30 0:10 11/26/2009 6:40 0:00
4.70 4.60 Initial 11/26/2009 6:40 0:10 11/26/2009 6:50 0:00
4.80 4.70 Initial 11/26/2009 6:50 0:10 11/26/2009 7:00 0:00
4.90 4.80 Initial 11/26/2009 7:00 0:10 11/26/2009 7:10 0:00
4.10 4.90 Initial 11/26/2009 7:10 0:10 11/26/2009 7:20 0:00

Checkpoint 4 11/26/2009 7:20 0:05 11/26/2009 7:25 0:00

The Task Owner, Role and team drop downs are driven from the Contacts worksheet, reading from the Implementation team only
The implementation start date and time should be entered in the yellow cell - this will represent the reference point for scheduling the remainder of the Runbook
The only other field to edit is the duration field for each task - assuming a sequential dependency default
Guidelines For Completion
If dependencies are not sequential, the time arithmetic must be manually edited
Please note that Pre and Post Implementation activities must be scheduled manually
For the Actual Schedule time fields, please enter the actual start date/time and actual end date/time. The duration becomes a calculated field

Copyright © 2014 Agenor Technology Limited

Backout Runbook

Task Information Resources Planned Schedule Actual Schedule Additional Info

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date & Time Duration End Date & Time Start Date Duration End Date Task Notes
Business Service Implementation
1.10 0.00 Initial AJS Mgmt
Midrange Manager 11/24/2009 23:15 0:50 11/25/2009 0:05 11/24/2009 23:15 0:50 11/25/2009 0:05
1.20 1.10 Initial JB Services Unix Tech Spec 11/25/2009 0:05 0:30 11/25/2009 0:35 0:00
1.30 1.20 Initial 11/25/2009 0:35 0:10 11/25/2009 0:45 0:00
1.40 1.30 Initial 11/25/2009 0:45 12:00 11/25/2009 12:45 0:00
1.50 1.40 Initial 11/25/2009 12:45 12:00 11/26/2009 0:45 0:00
1.60 1.50 Initial 11/26/2009 0:45 0:05 11/26/2009 0:50 0:00
1.70 1.60 Initial 11/26/2009 0:50 0:10 11/26/2009 1:00 0:00
1.80 1.70 Initial 11/26/2009 1:00 0:15 11/26/2009 1:15 0:00
1.90 1.80 Initial 11/26/2009 1:15 0:30 11/26/2009 1:45 0:00
1.10 1.90 Initial 11/26/2009 1:45 0:10 11/26/2009 1:55 0:00

Checkpoint 1 11/26/2009 1:55 0:05 11/26/2009 2:00 0:00

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
2.10 1.10 Initial 11/26/2009 2:00 0:10 11/26/2009 2:10 0:00
2.20 2.10 Initial 11/26/2009 2:10 0:20 11/26/2009 2:30 0:00
2.30 2.20 Initial 11/26/2009 2:30 0:10 11/26/2009 2:40 0:00
2.40 2.30 Initial 11/26/2009 2:40 0:10 11/26/2009 2:50 0:00
2.50 2.40 Initial 11/26/2009 2:50 0:10 11/26/2009 3:00 0:00
2.60 2.50 Initial 11/26/2009 3:00 0:10 11/26/2009 3:10 0:00
2.70 2.60 Initial 11/26/2009 3:10 0:10 11/26/2009 3:20 0:00
2.80 2.70 Initial 11/26/2009 3:20 0:10 11/26/2009 3:30 0:00
2.90 2.80 Initial 11/26/2009 3:30 0:10 11/26/2009 3:40 0:00
2.20 2.90 Initial 11/26/2009 3:40 0:10 11/26/2009 3:50 0:00

Checkpoint 2 11/26/2009 3:50 0:05 11/26/2009 3:55 0:00

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
3.10 2.20 Initial 11/26/2009 3:55 0:10 11/26/2009 4:05 0:00
3.20 3.10 Initial 11/26/2009 4:05 0:10 11/26/2009 4:15 0:00
3.30 3.20 Initial 11/26/2009 4:15 0:10 11/26/2009 4:25 0:00
3.40 3.30 Initial 11/26/2009 4:25 0:10 11/26/2009 4:35 0:00
3.50 3.40 Initial 11/26/2009 4:35 0:10 11/26/2009 4:45 0:00
3.60 3.50 Initial 11/26/2009 4:45 0:10 11/26/2009 4:55 0:00
3.70 3.60 Initial 11/26/2009 4:55 0:10 11/26/2009 5:05 0:00
3.80 3.70 Initial 11/26/2009 5:05 0:10 11/26/2009 5:15 0:00
3.90 3.80 Initial 11/26/2009 5:15 0:10 11/26/2009 5:25 0:00
3.10 3.90 Initial 11/26/2009 5:25 0:10 11/26/2009 5:35 0:00

Checkpoint 3 11/26/2009 5:35 0:05 11/26/2009 5:40 0:00

Change
Task ID Dependency Record Status Task Description Task Owner Team Role Start Date Duration End Date Start Date Duration End Date Task Notes
4.10 3.10 Initial 11/26/2009 5:40 0:10 11/26/2009 5:50 0:00
4.20 4.10 Initial 11/26/2009 5:50 0:10 11/26/2009 6:00 0:00
4.30 4.20 Initial 11/26/2009 6:00 0:10 11/26/2009 6:10 0:00
4.40 4.30 Initial 11/26/2009 6:10 0:10 11/26/2009 6:20 0:00
4.50 4.40 Initial 11/26/2009 6:20 0:10 11/26/2009 6:30 0:00
4.60 4.50 Initial 11/26/2009 6:30 0:10 11/26/2009 6:40 0:00
4.70 4.60 Initial 11/26/2009 6:40 0:10 11/26/2009 6:50 0:00
4.80 4.70 Initial 11/26/2009 6:50 0:10 11/26/2009 7:00 0:00
4.90 4.80 Initial 11/26/2009 7:00 0:10 11/26/2009 7:10 0:00
4.10 4.90 Initial 11/26/2009 7:10 0:10 11/26/2009 7:20 0:00

Checkpoint 4 11/26/2009 7:20 0:05 11/26/2009 7:25 0:00

The Task Owner, Role and team drop downs are driven from the Contacts worksheet, reading from the Implementation team only
The implementation start date and time should be entered in the yellow cell - this will represent the reference point for scheduling the remainder of the Runbook
The only other field to edit is the duration field for each task - assuming a sequential dependency default
Guidelines For Completion
If dependencies are not sequential, the time arithmetic must be manually edited
Please note that Pre and Post Implementation activities must be scheduled manually
For the Actual Schedule time fields, please enter the actual start date/time and actual end date/time. The duration becomes a calculated field

Copyright © 2014 Agenor Technology Limited

 Issue Log

Issue Runbook Issue Issue

ID Issue Number Date Raised Time Raised Raised By Owner Task ID Severity Issue Description Actions Taken Action By Status Date Closed Time Closed Closed By
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

Copyright © 2014 Agenor Technology Limited

 Sample Runbook

Runbook - This document

Document Set Technical Implementation Plan
Release Definition Document

Version Control
Version Description Author Status Date

Circulation
Organisation Team Role Person Purpose

Approval Tracking
Organisation Team Role Person Status Date

Copyright © 2014 Agenor Technology Limited