32

Lampiran 1. Surat Ijin Penelitian dari Pendidikan

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Lampiran 2. Surat Balasan dari tempat Penelitian

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Lampiran 3. Surat dari BANKESBANGPOL

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Lampiran 4. Lembar pengumpul data waktu tunggu pelayanan obat BPJS di ruang M awar
Kuning RSUD Sidoarjo periode 12 April sampai dengan 12 Mei 2019

Jenis Resep yang

Waktu dalam Pelayanan Resep
Dikerjakan
No
Non Waktu Terima Waktu Serah
Racikan
Racikan Resep Resep
1 √ 08:33 08:40
2 √ 15:23 15:30
3 √ 11:48 11:57
4 √ 11:48 11:57
5 √ 11:49 11:58
6 √ 11:49 11:58
7 √ 11:50 11:59
8 √ 12:11 12:18
9 √ 12:12 12:18
10 √ 12:13 12:19
11 √ 11:48 12:09
12 √ 11:48 12:09
13 √ 11:48 12:11
14 √ 12:01 12:25
15 √ 12:02 12:29
16 √ 12:02 12:30
17 √ 12:10 12:31
18 √ 12:10 12:32
19 √ 12:11 12:33
20 √ 12:11 12:33
21 √ 12:11 12:35
22 √ 12:12 12:36
23 √ 12:17 12:39
24 √ 12:17 12:39
25 √ 12:18 12:40
26 √ 12:22 12:40
27 √ 12:25 12:41
28 √ 12:25 12:41
29 √ 12:25 12:41
30 √ 10:02 10:08
31 √ 11:15 11:23
32 √ 11:29 11:36
33 √ 11:41 11:49
34 √ 11:45 11:56
35 √ 11:46 11:56
36 √ 11:46 11:57
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37 √ 11:46 11:58
38 √ 10:06 10:25
39 √ 11:00 11:19
40 √ 11:02 11:21
41 √ 11:09 11:32
42 √ 11:09 11:33
43 √ 11:33 11:43
44 √ 11:41 11:54
45 √ 11:27 12:23
46 √ 10:10 10:26
47 √ 10:18 10:40
48 √ 11:07 11:15
49 √ 11:19 11:37
50 √ 11:20 11:37
51 √ 11:20 11:37
52 √ 11:32 11:59
53 √ 11:38 11:59
54 √ 11:43 12:00
55 √ 11:44 12:03
56 √ 11:44 12:04
57 √ 11:45 12:04
58 √ 10:31 10:43
59 √ 10:54 11:05
60 √ 10:59 11:06
61 √ 11:02 11:13
62 √ 11:02 11:14
63 √ 11:38 12:00
64 √ 11:29 12:01
65 √ 11:31 12:08
66 √ 11:32 12:10
67 √ 11:33 12:11
68 √ 11:48 12:13
69 √ 11:39 11:50
70 √ 11:41 11:50
71 √ 11:42 11:56
72 √ 11:43 11:57
73 √ 11:46 11:58
74 √ 11:47 12:04
75 √ 11:48 12:04
76 √ 11:51 12:04
77 √ 11:53 12:05
78 √ 11:54 12:06
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79 √ 11:54 12:06
80 √ 11:55 12:07
81 √ 11:57 12:08
82 √ 12:01 12:09
83 √ 12:13 12:22
84 √ 12:17 12:23
85 √ 12:23 12:32
86 √ 12:25 12:33
87 √ 12:29 12:38
88 √ 12:30 12:39
89 √ 08:40 08:51
90 √ 08:40 08:53
91 √ 08:51 09:22
92 √ 08:52 09:01
93 √ 08:55 09:11
94 √ 08:59 09:12
95 √ 10:14 10:20
96 √ 10:18 10:25
97 √ 10:35 10:46
98 √ 10:37 10:47
99 √ 11:04 11:15
100 √ 11:06 11:17
101 √ 11:15 11:27
102 √ 11:21 11:31
103 √ 11:21 11:33
104 √ 11:53 12:00
105 √ 11:54 12:00
106 √ 12:06 12:15
107 √ 12:18 12:25
108 √ 12:18 12:36
109 √ 12:25 12:34
110 √ 12:33 13:00
111 √ 09:05 09:12
112 √ 09:07 09:16
113 √ 09:21 9:31:00
114 √ 09:29 09:38
115 √ 11:02 11:10
116 √ 11:05 11:14
117 √ 11:13 11:20
118 √ 11:13 11:22
119 √ 11:20 11:27
120 √ 11:20 11:30
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121 √ 11:22 11:31

122 √ 11:24 11:33
123 √ 11:26 11:36
124 √ 12:06 12:13
125 √ 13:10 13:18
126 √ 13:13 13:23
127 √ 13:15 13:30
128 √ 08:10 08:16
129 √ 08:12 08:20
130 √ 08:12 08:22
131 √ 08:31 08:40
132 √ 08:35 08:43
133 √ 08:37 08:44
134 √ 10:11 10:36
135 √ 10:13 10:46
136 √ 10:18 10:28
137 √ 13:07 13:15
138 √ 13:10 13:19
139 √ 13:21 13:30
140 √ 13:27 13:35
141 √ 14:02 14:10
142 √ 09:21 09:30
143 √ 09:32 09:38
144 √ 09:32 09:40
145 √ 10:07 10:15
146 √ 10:07 10:16
147 √ 10:12 10:20
148 √ 10:15 10:21
149 √ 10:15 10:23
150 √ 10:29 10:37
151 √ 10:32 10:40
152 √ 10:32 10:42
153 √ 11:05 11:11
154 √ 11:08 11:15
155 √ 11:20 11:51
156 √ 11:21 11:27
157 √ 11:23 11:30
158 √ 11:25 11:31
159 √ 11:29 11:37
160 √ 11:33 11:40
161 √ 11:35 11:42
162 √ 08:33 08:55
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163 √ 08:35 09:00

164 √ 10:11 10:20
165 √ 10:13 10:21
166 √ 10:15 10:22
167 √ 10:31 10:37
168 √ 10:31 10:38
169 √ 10:33 10:40
170 √ 10:36 10:43
171 √ 12:14 12:20
172 √ 12:28 12:35
173 √ 12:51 12:58
174 √ 12:53 13:00
175 √ 12:59 13:05
176 √ 09:12 09:18
177 √ 09:14 09:31
178 √ 09:21 09:44
179 √ 09:26 09:35
180 √ 09:55 10:05
181 √ 13:00 13:06
182 √ 13:02 13:08
183 √ 13:11 13:18
184 √ 13:12 13:20
185 √ 13:13 13:21
186 √ 13:15 13:23
187 √ 13:16 13:25
188 √ 13:27 13:35
189 √ 13:41 13:52
190 √ 13:43 13:53
191 √ 13:45 13:59
192 √ 13:47 14:10
193 √ 10:13 10:20
194 √ 10:16 10:28
195 √ 10:41 10:56
196 √ 10:45 10:58
197 √ 12:13 12:29
198 √ 12:13 12:45
199 √ 13:12 13:29
200 √ 09:16 09:35
201 √ 09:20 09:37
202 √ 09:31 09:45
203 √ 09:35 09:45
204 √ 11:15 11:22
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205 √ 11:24 11:26

206 √ 12:02 12:13
207 √ 12:02 12:14
208 √ 11:28 11:40
209 √ 11:29 11:39
210 √ 11:35 11:45
211 √ 11:37 11:49
212 √ 12:01 12:30
213 √ 12:15 12:35
214 √ 12:17 12:25

Lampiran 5. Tabel Lembar pengumpul data waktu tunggu pelayanan obat BPJS di ruang
Mawar Kuning RSUD Sidoarjo periode 12 April sampai dengan 12 Mei 2019

No Responden Waktu dalam Pelayanan Total Alasan Lama

Resep Waktu Serah Obat
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Waktu Waktu
TerimaResep Serah Resep
1 A 08:33 08:40 00:07
2 B 15:23 15:30 00:07
3 C 11:48 11:57 00:09
4 D 11:48 11:57 00:09
5 E 11:49 11:58 00:09
6 F 11:49 11:58 00:09
7 G 11:50 11:59 00:09
8 H 12:11 12:18 00:07
9 I 12:12 12:18 00:06
10 J 12:13 12:19 00:06
11 K 11:48 12:09 00:21
12 L 11:48 12:09 00:21
13 M 11:48 12:11 00:23
14 N 12:01 12:25 00:24
15 O 12:02 12:29 00:27 Racikan
16 P 12:02 12:30 00:28 Racikan
17 Q 12:10 12:31 00:21
18 R 12:10 12:32 00:22
19 S 12:11 12:33 00:22
20 T 12:11 12:33 00:22
21 U 12:11 12:35 00:24 Racikan
22 V 12:12 12:36 00:24 Racikan
23 W 12:17 12:39 00:22 Racikan
24 X 12:17 12:39 00:22
25 Y 12:18 12:40 00:22
26 Z 12:22 12:40 00:18
27 A 12:25 12:41 00:16
28 B 12:25 12:41 00:16
29 C 12:25 12:41 00:16
30 D 10:02 10:08 00:06
31 E 11:15 11:23 00:08
32 F 11:29 11:36 00:07
33 G 11:41 11:49 00:08
34 H 11:45 11:56 00:11
35 I 11:46 11:56 00:10
36 J 11:46 11:57 00:11
37 K 11:46 11:58 00:12 Racikan
38 L 10:06 10:25 00:19 Racikan
39 M 11:00 11:19 00:19
40 N 11:02 11:21 00:19
41 O 11:09 11:32 00:23 Racikan
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42 P 11:09 11:33 00:24 Racikan

43 Q 11:33 11:43 00:10
44 R 11:41 11:54 00:13
45 S 11:27 12:23 00:56 Racikan
46 T 10:10 10:26 00:16
47 U 10:18 10:40 00:22 Racikan
48 V 11:07 11:15 00:08
49 W 11:19 11:37 00:18
50 X 11:20 11:37 00:17
51 Y 11:20 11:37 00:17
52 Z 11:32 11:59 00:27 Racikan
53 A 11:38 11:59 00:21 Racikan
54 B 11:43 12:00 00:17
55 C 11:44 12:03 00:19
56 D 11:44 12:04 00:20
57 E 11:45 12:04 00:19
58 F 10:31 10:43 00:12
59 G 10:54 11:05 00:11
60 H 10:59 11:06 00:07
61 I 11:02 11:13 00:11
62 J 11:02 11:14 00:12
63 K 11:28 12:00 00:32 Racikan
64 L 11:29 12:01 00:32 Racikan
65 M 11:31 12:08 00:37 Racikan
66 N 11:32 12:10 00:38 Racikan
67 O 11:33 12:11 00:38 Racikan
68 P 11:48 12:13 00:25 Racikan
69 Q 11:39 11:50 00:11
70 R 11:41 11:50 00:09
71 S 11:42 11:56 00:14
72 T 11:43 11:57 00:14
73 U 11:46 11:58 00:12
74 V 11:47 12:04 00:17 Racikan
75 W 11:48 12:04 00:16
76 X 11:51 12:04 00:13
77 Y 11:53 12:05 00:12
78 Z 11:54 12:06 00:12
79 A 11:54 12:06 00:12
80 B 11:55 12:07 00:12
81 C 11:57 12:08 00:11
82 D 12:01 12:09 00:08
83 E 12:13 12:22 00:09
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84 F 12:17 12:23 00:06

85 G 12:23 12:32 00:09
86 H 12:25 12:33 00:08
87 I 12:29 12:38 00:09
88 J 12:30 12:39 00:09
89 K 08:40 08:51 00:11
90 L 08:40 08:53 00:13
91 M 08:51 09:22 00:31 Racikan
92 N 08:52 09:01 00:09
93 O 08:55 09:11 00:16 Racikan
94 P 08:59 09:12 00:13
95 Q 10:14 10:20 00:06
96 R 10:18 10:25 00:07
97 S 10:35 10:46 00:11
98 T 10:37 10:47 00:10
99 U 11:04 11:15 00:11
100 V 11:06 11:17 00:11
101 W 11:15 11:27 00:12
102 X 11:21 11:31 00:10
103 Y 11:21 11:33 00:12
104 Z 11:53 12:00 00:07
105 A 11:54 12:00 00:06
106 B 12:06 12:15 00:09
107 C 12:18 12:25 00:07
108 D 12:18 12:36 00:18 Racikan
109 E 12:25 12:34 00:09
110 F 12:33 13:00 00:27 Racikan
111 G 09:05 09:12 00:07
112 H 09:07 09:16 00:09
113 I 09:21 9:31:00 00:10
114 J 09:29 09:38 00:09
115 K 11:02 11:10 00:08
116 L 11:05 11:14 00:09
117 M 11:13 11:20 00:07
118 N 11:13 11:22 00:09
119 O 11:20 11:27 00:07
120 P 11:20 11:30 00:10
121 Q 11:22 11:31 00:09
122 R 11:24 11:33 00:09
123 S 11:26 11:36 00:10
124 T 12:06 12:13 00:07
125 U 13:10 13:18 00:08
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126 V 13:13 13:23 00:10

127 W 13:15 13:30 00:15
128 X 08:10 08:16 00:06
129 Y 08:12 08:20 00:08
130 Z 08:12 08:22 00:10
131 A 08:31 08:40 00:09
132 B 08:35 08:43 00:08
133 C 08:37 08:44 00:07
134 D 10:11 10:36 00:25 Racikan
135 E 10:13 10:46 00:33 Racikan
136 F 10:18 10:28 00:10
137 G 13:07 13:15 00:08
138 H 13:10 13:19 00:09
139 I 13:21 13:30 00:09
140 J 13:27 13:35 00:08
141 K 14:02 14:10 00:08
142 L 09:21 09:30 00:09
143 M 09:32 09:38 00:06
144 N 09:32 09:40 00:08
145 O 10:07 10:15 00:08
146 P 10:07 10:16 00:09
147 Q 10:12 10:20 00:08
148 R 10:15 10:21 00:06
149 S 10:15 10:23 00:08
150 T 10:29 10:37 00:08
151 U 10:32 10:40 00:08
152 V 10:32 10:42 00:10
153 W 11:05 11:11 00:06
154 X 11:08 11:15 00:07
155 Y 11:20 11:51 00:31 Racikan
156 Z 11:21 11:27 00:06
157 A 11:23 11:30 00:07
158 B 11:25 11:31 00:06
159 C 11:29 11:37 00:08
160 D 11:33 11:40 00:07
161 E 11:35 11:42 00:07
162 F 08:33 08:55 00:22 Racikan
163 G 08:35 09:00 00:25 Racikan
164 H 10:11 10:20 00:09
165 I 10:13 10:21 00:08
166 J 10:15 10:22 00:07
167 K 10:31 10:37 00:06
 46

168 L 10:31 10:38 00:07

169 M 10:33 10:40 00:07
170 N 10:36 10:43 00:07
171 O 12:14 12:20 00:06
172 P 12:28 12:35 00:07
173 Q 12:51 12:58 00:07
174 R 12:53 13:00 00:07
175 S 12:59 13:05 00:06
176 T 09:12 09:18 00:06
177 U 09:14 09:31 00:17 Racikan
178 V 09:21 09:44 00:23 Racikan
179 W 09:26 09:35 00:09
180 X 09:55 10:05 00:10
181 Y 13:00 13:06 00:06
182 Z 13:02 13:08 00:06
183 A 13:11 13:18 00:07
184 B 13:12 13:20 00:08
185 C 13:13 13:21 00:08
186 D 13:15 13:23 00:08
187 E 13:16 13:25 00:09
188 F 13:27 13:35 00:08
189 G 13:41 13:52 00:11
190 H 13:43 13:53 00:10
191 I 13:45 13:59 00:14
192 J 13:47 14:10 00:23
193 K 10:13 10:20 00:07
194 L 10:16 10:28 00:12
195 M 10:41 10:56 00:15
196 N 10:45 10:58 00:13
197 O 12:13 12:29 00:16
198 P 12:13 12:45 00:32 Racikan
199 Q 13:12 13:29 00:17
200 R 09:16 09:35 00:19 Racikan
201 S 09:20 09:37 00:17
202 T 09:31 09:45 00:14
203 U 09:35 09:45 00:10
204 V 11:15 11:22 00:07
205 W 11:24 11:26 00:02
206 X 12:02 12:13 00:11
207 Y 12:02 12:14 00:12
208 Z 11:28 11:40 00:12
209 A 11:29 11:39 00:10
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210 B 11:35 11:45 00:10

211 C 11:37 11:49 00:12
212 D 12:01 12:30 00:29 Racikan
213 E 12:15 12:35 00:20 Racikan
214 F 12:17 12:25 00:08