Chapter III

Conclusion

The researchers concluded from the discussions above, the reason for some

hospitals regarding their poor performance on satisfying patients with their service,

corruption appears to be very highly prevalent and were the top cause of

dissatisfaction among patients. Other important areas of hospital services

contributing to patient dissatisfaction were poor facilities like water supply, fans,

lights, poor maintenance of toilets and lack of cleanliness, and poor interpersonal

or communication skills.

District hospitals can’t be generalized as poor state hospitals because there

are still hospitals in the country that has a high degree of quality service and level

of professional. The direction public hospitals should lead to is to provide the best

services we could offer to our patients, especially those who are poor and

marginalized. Quality and excellence is not necessarily the domain of the private

sector.

Recommendation

The researchers recommend to the district hospitals to increase the quality

of their service as they are dealing with patients. They must consider the respect

and trust that the patient has for them. They should be more competent
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and effective healthcare practitioner. This is to make them have a good reputation

and to improve the healthcare system here at the country.