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Joyce Kim → USER: Winona Ngaro

Gaining Empathy: The loss of her pet fish


M E : W i n o na Ngaro d ke e p m y self busy”
NA i s t r actions an
f i nd d
“I need to
INSIGHTS:
tion
Not a reflec
et
of her as a p
owner

IDEATE
FEEDBACK:

Budget?

Family considerations?

REFLECTION:

Low cost?

Distracts her from


the pain and guilt?
PROTOTYPE AND TEST - FEEDBACK

Further considerations:
- Volunteer alone or with a friend/s?
- Distance to SPCA Wellington Center from home
- Finding time in between work and uni

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