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    Dominic Bertucci
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    Justin uses active listening skills to understand James's frustrations over having too many tasks to complete within a limited time. He reflects back that it seems like there is too much to do. When James expresses that his girlfriend Mya is mad at him for having to cancel plans, Justin paraphrases to acknowledge the pressure James is feeling from multiple responsibilities. He then asks a clarifying question about the assignment to understand the full scope of the workload. Finally, Justin reflects the feeling behind James's words by stating that he must feel frustrated by the situation.

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    Active Listening Skills

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    Justin uses active listening skills to understand James's frustrations over having too many tasks to complete within a limited time. He reflects back that it seems like there is too much to do. When James expresses that his girlfriend Mya is mad at him for having to cancel plans, Justin paraphrases to acknowledge the pressure James is feeling from multiple responsibilities. He then asks a clarifying question about the assignment to understand the full scope of the workload. Finally, Justin reflects the feeling behind James's words by stating that he must feel frustrated by the situation.

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    20 views1 page

    Active Listening Skills

    Uploaded by

    Dominic Bertucci
    Justin uses active listening skills to understand James's frustrations over having too many tasks to complete within a limited time. He reflects back that it seems like there is too much to do. When James expresses that his girlfriend Mya is mad at him for having to cancel plans, Justin paraphrases to acknowledge the pressure James is feeling from multiple responsibilities. He then asks a clarifying question about the assignment to understand the full scope of the workload. Finally, Justin reflects the feeling behind James's words by stating that he must feel frustrated by the situation.

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    © All Rights Reserved
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    of 1

    Active Listening Skills

    Read the following Dialogue between grade 10 students James and Justin:

    James: “I have a ton of things to do today! Not only do I have to do my regular


    homework, but I have this assignment I had forgotten to do. I got an extension, but
    only until tomorrow, so I can’t go out with Mya. Now she’s mad at me! And I told
    coach that I would talk to everyone on the team about our tournament. This is just
    too much!

    The following chart illustrates a number of active listening skills that Justin could
    use in the situation:

    Skill Description Justin’s Response


    Reflecting Repeat back to the speaker what you think you heard, using “This really is too much.”
    basically the same words.
    Paraphrasing Put what you heard into your own words, and say them back. “You really do have a lot to do. And it
    doesn’t help that Mya is upset.

    Clarifying Ask for more details. “How long do you think the assignment
    will take?”
    Reflecting Feelings Identify the emotion of the speaker and express it. “You must feel frustrated.”

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