C3B03 Error Code 8e Series Machines –Special Alert – Steps to Troubleshoot

The C3B03 Error Code scenario has been escalated to R&D; this code may be a secondary code that happens after an
initial service code. When troubleshooting the C3B03 it is recommended to use the Machine Management List to resolve
this issue. Follow the steps below:

1. Reset the C3B03 code by using the Trouble Reset.

2. When Trouble Reset prompts you to Power OFF, use the main power switch to turn OFF, wait 10 seconds and
then repower the machine back ON.
3. Enter Service Mode and download the Machine Management List (MML) in CSV format.
4. Look at the S1 part of the MML paying attention to the Service Call History Data you will see the initial service
code that triggered the C3B03 code (see example)

Service CallHistory (Data) No. Code TotalCounter GeneratingTime MFP Controller

Printer Finisher Scanner/Fax Board Controller1
Service CallHistory (Data) 1 3B03 1122 4/21/2015 14:59 AA6R0Y0-0100-GC1-U8
AA6T0Y0-0220-G00-07 A87G0Y0-0071-G00-13 AA6R0Y0-0300-G00-03
T
Service CallHistory (Data) 2 6105 1122 4/21/2015 14:59 AA6R0Y0-0100-GC1-U8
I
M AA6T0Y0-0220-G00-07 A87G0Y0-0071-G00-13 AA6R0Y0-0300-G00-03
E
Service CallHistory (Data) 3 3B03 971 4/15/2015 18:26 AA6R0Y0-0100-GC1-U8
AA6T0Y0-0220-G00-07 A87G0Y0-0071-G00-13 AA6R0Y0-0300-G00-03

Service CallHistory (Data) 4 6105 971 4/15/2015 18:20 AA6R0Y0-0100-GC1-U8

AA6T0Y0-0220-G00-07 A87G0Y0-0071-G00-13 AA6R0Y0-0300-G00-03

In the example above, the C6105 Error Code happened just before the C3B03 Error Code; you need to troubleshoot the
C6105 error code.

SSD is working with R&D to resolve this issue which is happening because the machine is not restoring the 24V to the
IHPU which is causing the C3B03 error code.

There is currently a Problem Investigation open in Remedy (PBI000000005102); you can associate any incident to the
PBI and then your incident will be automatically updated and the owner will be notified when the solution is announced.