Organization Structure of Goods and Services Network (GSTN)

Goods and Services Network (GSTN)

GSTN is a non-government, non-profit private limited organization established under new

companies act (section 8). GSTN was incorporated on 28th March 2013 with the objective to
create unique, shared, robust network accessible to every stakeholder (taxpayers, government,
tax authorities) to access information and manage data from a single platform. This platform
provides support to taxpayers, helps in tracking transitions and manage taxpayers profile.

 In this partnership government holds 49% of the share and rest 51% is owned by the
private entities. The Government of India holds 24.5% of the share and state
governments holds 24.5% of the share in this partnership.
 The balance 51% stake is owned by multiple non-government players like banks,
investment companies and NBFC’s.

Shareholder Shareholding
Central Government 24.50%
State Governments & EC 24.50%
HDFC 10%
HDFC Bank 10%
ICICI Bank 10%
NSE Strategic Investment Co 10%
LIC Housing Finance Ltd 11%
Total 100%

Vision

To become the digitally advanced national information center to provide trusted and efficient
tax related information and support to economic stakeholders of the country and leverage entire
markets of India as the one nation one tax, maintaining the tax regulation and compliance at
minimal cost.
Mission

 Providing user friendly common electronic portal to taxpayers for taxpayment and
shared IT infrastructure to governments (Central and State) and other stakeholders for
efficiently managing the GST services.
 Providing support to tax departments (Central and State) to develop taxpayer profile
and robust backend services.
 Providing consultancy and required training to stakeholders and tax authorities and
bring transparency and ease in the whole tax system to bring stimulus in entire tax
stakeholders.

Values

 Inclusiveness
 Accountability
 Collaboration
 Transparency
 Innovation
 Commitment
 Efficiency
 Excellence

Organization Structure
GSTN follows very traditional and common organization structure which is called line
organization structure. In this control of command is managed from top to bottom. The
chairman of GSTN Mr. A B Panday holds top key position in the organization. The line
organization structure provides unity of the command and higher position people holds power
over the people hierarchically below them. People who are in the same line of structures work
as subordinate and are equal in terms of responsibility and control.
The CEO Prakash Kumar works under the chairman and above the EVP’s. Line structure helps
in clearly identifying each member role and roles and responsibilities of the one person do not
overlap with others. The advantage of the fixed responsibility and unity of command, the
decision making becomes faster which is inevitable of the organizations like GSTN where the
issues must be resolved faster to run the tax system properly.
The top authorities of the GSTN are well experienced, Dr. A B Panday has worked with Indian
Administrative Services over 33 years at various positions and CEO of GSTN ha managed
various portfolios like Human resources management, information technology, public finance
and other industrial development departments.