I.

INTRODUCTION:
A. Proposed Name of The Business
 Highpoint Telecommunications
B. Address of the Business
 47F PBCOM Tower 6795 Ayala Avenue corner V. Rufino Street, Makati
City.
C. Name of the owner/owners
 Maribelle Escototo
 Veatrice Vicente
D. Description of the Business
 Highpoint Telecommunications is an emerging BPO (Business Processing
Outsourcing) company in the Philippines and in some countries in the world,
Highpoint Telecommunications is the company you can call if you need an
efficient customer care. Highpoint Telecommunications is a friendly BPO
company because the employees are trained to be approachable, humble,
hospitable, patient, kind, good listener, communicative and sociable.

E. Locality of the Business

 Highpoint Telecommunications is located at the business district of the
Philippines which is Makati and it is inside of a mall. The reason of it, is
because there are fresh graduates and students who are going in that mall
and they can see our advertisement.
EXECUTIVE SUMMARY

Mission:
To provide unique but a good service to those who need by developing the
communicating skill and attitudes of the employees and to continue to be the friendly
BPO company in the Philippines.

Vision:
To be recognize among the top BPO companies in the Philippines. To be a people’s
choice in Filipino BPO companies and to give satisfaction with every customer needs.

Goals:
 To provide service with good quality
 To assess what costumer needs and bring service as soon as possible.
 To be the first choice of the costumers by bringing the best service.

Objectives:
 Always be customer friendly
 Always be time efficient
 To be always accessible
 To always have integrity at work