INFLUENCING PEOPLE AND

WINNING FRIENDS

Presented by
Parmeen
Roll no 18
Source: How to win friends and influence people by Dale Carnegie
 How many of you think that you have
quality of influencing people and easily
win over friends?????

Who cant
influence Don't worry We will learn it
people? today...

Source: How to win friends and influence people by Dale Carnegie

LEADERSHIP IS INFLUENCE; NOTHING MORE,
NOTHING LESS.

AND YOU CAN WIN FRIENDS IF YOU CAN

INFLUENCE
INFLUENCING PEOPLE + WINNING FRIENDS =
LEADER

 Influence is the act or power of producing an effect without apparent

exertion of force.
 Influence is the ability to persuade someone to think or act in the
way you want
 Someone who can't convince people of things isn't a leader--no one
is following him or her
 Therefore, it's important for an effective leader to understand
influence

Source: How to win friends and influence people by Dale Carnegie

 Handle the
people

Win people to Influencing

people & Make people
the your way winning like you
of thinking friends

Be a leader

Source: How to win friends and influence people by Dale Carnegie

 PRINCIPLE 1

Don't Criticize, Condemn Or Complain.

 Speak no ill of any people and speak all good.

 Criticising is like homing pigeon, will come back to you.
 All fools can criticize and complain.

Source: How to win friends and influence people by Dale Carnegie

 PRINCIPLE 2

Give Honest And Sincere Appreciation

 Everybody likes ‘compliment’

 People hungry for a feeling of importance
 Little appreciation but sincere

Source: How to win friends and influence people by Dale Carnegie

 NOTICE OF APPRECIATION

Source: How to win friends and influence people by Dale Carnegie

 PRINCIPLE 3

Talk in terms of the benefits of others - ‘He Who Can

Do This Has The Whole World With Him. He Who
Cannot Walks A Lonely Way’
 You are interested in yourself, but no one else is
 Only way to influence other person is to talk about what they want
 Arouse in the other person an eager want.

why most of the salesperson are tired of their jobs,

discouraged to work or may be underpaid?

Source: How to win friends and influence people by Dale Carnegie

 When you see a group photograph
that you are in, in whose picture do
you look first?

Your
own
picture

 It primarily means we are interested in our own selves.

 So to win more friends you need to interest in life's of other people
rather than making them interested in your life's.
 To make people like you, and develop real friendship, you need to
help others as you help yourself.

Source: How to win friends and influence people by Dale Carnegie

 Smile speaks louder than words
 The effect of a smile is powerful even when it is unseen.
 It is said ‘A man without a smile must not open a shop’
 To make people like you show happiness and you need to find a
way. – control your thoughts

Source: How to win friends and influence people by Dale Carnegie

 Calling people by there name makes them feel good and important
 People are very proud of their names

 SO TO INFLUENCE PEOPLE YOU NEED TO MAKE

THEM LIKE YOU SO THEY LIKE YOU, YOU NEED TO
CALL THEM BY THERE NAMES

Ultimately you can win

lots of friends.......

Source: How to win friends and influence people by Dale Carnegie

 You like when someone listens to you
 Listen with your eyes as well as ears
 Many people fails to make a favourable impression because they
don't listen attentively
 Good listeners are always preferred over good talkers

Source: How to win friends and influence people by Dale Carnegie

 The desire to be important is the deepest urge in human nature
 Everyone wants the recognition of their true worth in their little world
 Importance you gave to someone does not wary with the status one
holds
 SO THE QUESTION ARISES HOW? WHEN? WHERE?

The answer is ALL the time

Source: How to win friends and influence people by Dale Carnegie

 The Only Way To Get The Best Of An
Arguments Is To Avoid It

 It is said
If you argue and rankle and contradict, you may achieve a victory
sometimes; but it will be an empty victory because you will never get
opponent’s goodwill
 It is the disagreement that becomes argument

SO TO AVOID ARGUMENT YOU NEED TO TACKLE DISAGREEMENT

PROPERLY
Listen
first
Control
your Be
Look for honest
temper
areas of
agreement
Source: How to win friends and influence people by Dale Carnegie
 Show Respect For The Other Person’s
Opinions. Never Say, ‘You’re Wrong’

 Don't tell them they are wrong, don't get them stirred up. Use a little
diplomacy
 Above principle can avoid arguments and inspire your opponents to
be open and broad minded

Source: How to win friends and influence people by Dale Carnegie

 If you are wrong, admit it quickly and
emphatically

 Say all the derogatory things know about yourself or wants say or
intends to say and say them before any other person gets the
chance to say
 There is certain degree of satisfaction in admitting your own errors
 Remember the old proverb ‘ by fighting you never get enough but by
yielding you get more than you expected’

Source: How to win friends and influence people by Dale Carnegie

 Begin In A Friendly Way

 A friendly beginning can change your mind

Suppose you lived in an apartment and your lease period has

expired. But you want to continue in the same apartment but
the problem is that you cant any more afford that apartment.
What will you do so that you can stay and that to with reduced
rent keeping in mind that your landlord is hard boiled person
and many people had tried same but never succeed.

Gentleness and friendliness are A friendly

always stronger than fury and beginning
force
Source: How to win friends and influence people by Dale Carnegie
 Dramatize Your Ideas

 If you want attention, use the power of dramatization

 Dramatizing of a situation can make people think in the way we want
them to be
 Dramatize and show how they can be benefited if they follow our
thinking

Therefore dramatizing the product

made the lady to buy the product
Source: How to win friends and influence people by Dale Carnegie
 Try honestly to see things from the other
persons point of view

 Remember that other person may be totally wrong but they don’t
think so
 Handle the situation with giving consideration to others point of view

SO WHAT YOU NEED TO DO???????

INCREASE YOUR TENDENCY

TO THINK ALWAYS IN TERMS
OF OTHER PERSONS ANGLE. -
‘ PUT YOURSELF IN OTHERS
SHOES..

Source: How to win friends and influence people by Dale Carnegie

BE A LEADER :–HOW TO CHANGE PEOPLE WITHOUT OFFENDING OR
AROUSING RESENTMENT
 How To Criticize – And Not To Be Hated For It.

Call attention to peoples

mistakes indirectly

 Mould the criticism in such a way that it doesn’t seems to be a

criticism
 Replace the word ‘but’ with ‘And’

I am really proud of you, for

raising your grades but if you had
worked harder on your algebra,
the results would have been
better

Source: How to win friends and influence

people by Dale Carnegie
 Talk About Your Own Mistakes First

 When someone makes an error, restrain from judging that person

 Show them that even people in positions of power aren’t perfect
 Don't cover or hide your mistakes
 Make them learn from the examples of your mistakes
 Being open leads to more respect from the people around you.

A maturing leader
always follows this
principle.

Source: How to win friends and influence people by Dale Carnegie

 Praise The Slightest Improvement

 Praise every improvement

 Give the other person feedback about the improvements they’ve

made over time- no matter how small or insignificant they seem on
the surface.

 Praise could help them to perform better in future that is what is

required by a leader.

Source: How to win friends and influence people by Dale Carnegie

 No One Likes To Take Orders

 Don't give direct orders

ORDER
‘Do this or do that’ or
Dont do this or don’t do that

SUGGESTION
You might consider this? or
Do you think that would work?

 This technique saves other persons pride and gives him or her a
feeling of importance

Source: How to win friends and influence people by Dale Carnegie

 Make The Fault Seem Easy To Correct

If you want people to improve

remember...... Use encouragement

Praise the things did right

Repeat the things they like

Source: How to win friends and influence people by Dale Carnegie

 Be Friendly
Be
Smile. Sociable

If your
friend
Be a Good needs you,
Conversati be there for
onalist. Wining
friends and him/her
influencing
people
Become the
Be a Good friend that
Listener they will think
about before
they sleep.

Be an
Be Helpful Interesting
Person

Source: How to win friends and influence people by Dale Carnegie

Thank you