A

PROJECT REPORT
ON
CONSUMER PROTECTION ACT

MAGADH UNIVERSITY, BODH GAYA

Submitted in The Partial Fulfillment Requirement for
The Degree of M. Com IV Semester
SESSION: - “2016-2018”
SRI ARVIND MAHILA COLLEGE
(Magadh University, Bodh Gaya)
NAME OF THE GUIDE SUBMITTED BY
DR. SANJAY AGRAWAL NEHA KUMARI GUPTA
Head Department of Commerce Roll No - 23
Sri Arvind Mahila College Reg. No – 1606003114
Magadh University, Bodh Gaya Session – “2016-2018”
College Code – 205
M.Com IV Semester
 MAGADH UNIVERSITY, BODH GAYA

ACKNOWLEDGEMENT
There is always a sense of gratitude one expresses to others
for the helpful and needy service they render during all
phases of life. I have completed this project with the help of
different personalities. I wish to express my gratitude towards
all of them.

It gives me immense pleasure to express my deep regards and

sincere sense of gratitude DR. SANJAY KUMAR
AGGRAWAL, DR. M.I.H. KHAN, DR. RAJEEV KUMAR,
MISS RUCHI, MR. MANISH (Sri Arvind Mahila College,
Patna) Magadh University Bodh Gaya. I would also like
to thank my guide for steering my confidence and capability
for giving me insight into training by giving me exposure to the
arena of competitive and real world.

Lastly, I would like to thank my parents and my friends for

their constant support during the duration of my training.

NEHA KUMARI GUPTA

 MAGADH UNIVERSITY, BODH GAYA

DECLARATION
I hereby declare that the projects entitled “CONSUMER
PROTECTION ACT” conducted has been prepared by me under
the guidance of my project DR. SANJAY AGRAWAL.

I also declare that this project is the result of my effort and has
not been submitted to any other University or Institution for the
award of any degree, or personal favors whatsoever. All the
details and analysis provided in the report hold true to the best
of my knowledge.

SUBMITTED BY
NEHA KUMARI GUPTA
Roll No - 23
Reg. No – 1606003114
Session – “2016-2018”
M.Com IV Semester
 GUIDE CERTIFICATE
This is to certify that NEHA KUMARI GUPTA, Registration
Number - 1606003114, student of M.COM (4TH Semester) of
session - 2016-2018 has successfully completed his project work
on “CONSUMER PROTECTION ACT “Under my supervision and
has shown great patience and dedication throughout this project
work.

DATE: SIGNATURE OF GUIDE

(DR. SANJAY AGRAWAL)

 MAGADH UNIVERSITY, BODH GAYA

_CONTENT_
NUMBER TOPIC PAGE NO.
Title of the project
CHAPTER 1 INTRODUCTION
1.1 Introduction of the topic 1
1.2 Significance of the statute 1
1.3 Consumer Disputes Redressal Agencies 2
1.4 Objectives 2
1.5 Jurisdiction/Three Tier System of Council Courts 3-4
CHAPTER 2 CONCEPT OF THE TOPIC
2.1 History of Consumer Protection Act 5-6
2.2 Definitions 6-16
2.3 Consumer Disputes Redressal Agencies 17-22
2.4 Evaluation of Consumer Protection 23-27
CHAPTER 3 LITERATURE REVIEW
3.1 Consumer Protection Act (Section 1,2,3) 28-38
3.2 Consumer Protection Act (Section 4,5,6,7) 38-41
3.3 Consumer Protection Act (Section 8,9,10) 41-45
3.4 Consumer Protection Act (Section 11,12) 45-47
CHAPTER 4 RESEARCH METHODOLOGY
4.1 Types of research & sampling techniques 48-49
4.2 Methods of Data Collection 49-50
4.3 Tools for Analysis 50-51
CHAPTER 5 DATA ANALYSIS
5.1 Data Analysis & Interpretations 52-60
5.2 Findings 61
CHAPTER 6 CONCLUSION, SUGGESTIONS AND LIMITATIONS
6.1 Conclusion 62-63
6.2 Suggestions 64
6.3 Limitations 65-66
Annexure
Questionnaire 67-68
Bibliography 69