PROBLEM : The person has lost his plane tickets

D= Hello , you are calling to AeroMexico what can I help you Sr?
C= Hello , Excuse me ,I need your hep , I lost my plane tickets , and the next week I have an
important fly to Canada.
D= OK Sir don't worry, could you give me your name and your purchase ?
C= My name is Cristobal Alberto Romero Chico, and my order is 997810
D= OK sir I found your purchase number, in this occasion to be able to make a replacement of your
lost tickets, you will have to make a payment of 10% equivalent to your flight, do you agree with
this?
C= ok Im agree with this , How long will it take to get my tickets?
D= In approximately two days the tickets will arrive at your address
C= perfect!
D= Anything else what I can do for you sir?
C= that would be all, thank you very much for your attention friend
D:= your welcome sir, we are always there to assist you, thanks for speaking to Aeromexico
C= Thank you.
Daniel Valencia Chávez
Cristobal Alberto Romero Chico