TELECOM SERVICE

PROVIDERS
(A survey to find the best service provider in
AP)

Team members:
Aakriti – 01 Lakshmi Narayana - 36
Daniel – 15 Manoj - 41
Deba Prasad – 16 Narendra - 45
Debolina - 17 Nikhil - 50
Koushik – 34 Pavan – 57
1. Introduction
CONTENTS
2. Company/Sector
3. Research Methodology
3. Data Analysis
(i) Graphs, Interpretations
(ii) Test Statistics used Ex: Hypotheses testing, Chi-Square (Contingency Table) and
ANOVA
4. Findings
5. Suggestions/Recommendations
6. Glossary
7. Bibliography
 INTRODUCTION
Objectives:

 To find the impact of various factors such as age, income, occupation etc. on the selection of the
telecom network.
 To study the spending pattern of people on the telecom services.
 To survey about the best telecom service provider in Andhra Pradesh based on economy and
network service.

Scope:

 The scope of the survey is limited to the telecom service providers in Andhra Pradesh only.
 It covers the widely used service providers across the state of AP.

Methodology:

 Primary data has been used for the study. The data has been collected using questionnaires.
 Interpretations have been made based on the various quantitative techniques applied to the collected
data.

Limitations:

 The service providers were too many so we have limited our study to only the major ones.
 Since the population was too high and the sample taken was low the conclusion cannot be
generalized.
 COMPANY/SECTOR
The telecom industry in India is fast growing. In the recent past there have been various service
providers which offer the services in India. Due to stiff competition within these service providers each one has
something unique to offer which makes it the best in that particular field. Hence it is not easy to judge which
service provider would be the best to chose.
India's 21.59 million-line telephone network is the largest in Asia, 3rd largest among emerging
economies (after China and Republic of Korea) and the 12th largest in the world. India's telecom network
comprises of 27,753 telephone exchanges, with a total equipped capacity of 272.17 Lakh lines and 226.3 Lakh
working telephones. The Long Distance Transmission Network has nearly 1, 70,000 route kilometers of
terrestrial Microwave Radio Relay & Co-axial cables and about 171,000 route kilometers of Optical
Fiber Cables. Fully automatic International Subscriber Dialing (ISD) service is available to almost all the
countries. The total number of stations connected to National Subscriber Dialing (NSD) is over 18,000 and this
is increasing fast. Yet the present tele-density is very low at about 2.2 per hundred persons, offering a vast scope
for growth. In the field of International communications, tremendous progress was made by the use of
Satellite Communication and submarine links. It is therefore not surprising that India has one of the fastest
growing telecommunication systems in the world with system size (total connections) growing at an average of
more than 20 percent over the last 4 years.

Our survey includes the study of the following service providers:

 Airtel
 Aircel
 Vodafone
 Idea
 Reliance
 Tata Indicom
 Docomo
 Virgin

 BSNL
 DATA ANALYSIS
TABLE:
TABULAR REPRESENTATION OF THE DATA COLLECTED
Sr. Type of Question Option Option Option Option Option Option Option Option Option
No. -a -b -c -d -e -f -g -h -i

1 Age Group 13 168 38 20 12 - - - -

2 Profession 102 89 18 22 21 - - - -

3 Service Provider Vodafo Airtel Aircel Docom Idea BSNL Relianc Tata Virgin
ne - 57 - 81 -09 o - 17 -29 -15 e -28 -11 -01

4 Criteria 101 109 48 33 22 - - - -

5 Signal Strength 60 147 28 12 6 - - - -

6 Services Used 183 78 342 70 10 - - - -

7 Amount spent on 80 78 79 32 32 - - - -
mobile per month

8 Are the schemes 178 41 30 - - - - - -

economical

9 Appealing Roaming 91 106 53 - - - - - -

Schemes

10 Interest in shifting to 37 179 34 - - - - - -

another service
provider

GRAPHS, INTERPRETATIONS:
 GRAPHICAL REPRESENTATION OF THE DATA COLLECTED

1. Age group considered for study:

Age group

<18
18-30
30-40
40-50
>50

Data:
a)13 b)168 c)38 d)20 e)12

Interpretation:
It is evident from the sample considered for the study that majority of the respondents belong to the age group
of 18-30yrs and the least belongs to the age group above 50yrs.

2. Profession considered for study:

Profession

Student
Private Sector
Self Employed
Public Sector
Others

Data:
a)102 b)89 c)18 d)22 e)21

Interpretation:
From the sample collected it can be interpreted that the majority of the respondents belong to student
Profession and then the Private sector people ranks second in the list and finally the rest of the respondents are
more or less equally divided amongst the other professions.

3. Service Provider considered for study:

 Service Provider
Vodafone
Airtel
Aircel
Docomo
Idea
BSNL
Reliance
Tata
Virgin

Data:
a) Vodafone-57 b) Airtel-81 c) Aircel-9 d)Docomo-17 e)Idea-29
f)BSNL-15 g) Reliance-28 h)Tata-11 i)Virgin-1

Interpretation:
It is evident from the sample taken for the study that majority of the respondents in Hyderabad have Airtel
connection and Virgin Mobile connection users are the least which means Airtel has a great demand in
Hyderabad.

4. Criteria for the selection of the network provider is considered for study:

Criteria

Signal
Schemes
Economical
Easy Access
Others

Data:
A)101 b)109 c)48 d)33 e)22

Interpretation:
From the collected sample it can be said that the majority of the respondents have taken the connection
mostly because of its flexible schemes and the signal strength and less importance is given to easy access
and others factors.

5. Signal Strength considered for study:

 Signal Strength

Excellent
Good
Average
Satisfactory
Poor

Data:
A)60 b)147 c)28 d)12 e)6

Interpretation:
It is evident from the sample taken for the study that majority of the respondents in Hyderabad have chosen
their service provider because of its good signal strength. But there are some respondents who have taken
connection from the the service providers who have poor or satisfactory level of signal strength. May be that is
because of the schemes or some special features provided by the service provider.

6. Services Used considered for study:

Services Used

Local Calls
STD
ISD
SMS
Can't Say

Data:
A)183 b)78 c)342 d)70 e)10
Interpretation:
From the collected sample it can be said that the majority of the respondents use mobile connection from their
service providers because of local calls and secondly because of STD calls and SMS.Most of the student
community uses their connection for SMS and local calls.

7. Amount spent on mobile per month considered for study:

 Amount spent on mobile per month

<100
100-250
250-500
500-750
>750

Data:
A)80 b)78 c)79 d)32 e)32
Interpretation:
It is evident from the sample taken for the study that majority and equal number of the respondents in
Hyderabad spend less than Rs.100, Rs.100-250 and Rs.250-500 per month on mobile.

8. Whether the schemes are economical are considered for study:

Are the schemes economical

Yes
No
Can't Say

Data:
A)178 b)41 c)30
Interpretation:
From the collected sample it can be said that the majority of the respondents have taken the connection
from their service providers because the schemes are economical.

9. Appealing roaming schemes considered for study:

 Appealing Roaming Schemes

Yes
No
Can't Say

Data:
A)91 b)106 c)53
Interpretation:
The majority of the respondents are of the opinion that their service providers does not have appealing roaming
schemes, i.e. they are not satisfied with the roaming schemes.

10. Interest in shifting to another service provider is considered for study:

Interest In Shifting To Another Service Provider

Yes
No
Can't Say

Data:
A)37 b)179 c)34
Interpretation:
The majority of the respondents of the sample collected does not have the interest in shifting to another service
provider.

TEST STATISTICS
 1. HYPOTHESES TESTING

2. CHI SQUARE
Q. f0- (f0- (f0-
1 f0 fe fe fe)2 fe)2/fe Conclusion
Less than 18 1.333333
yrs 8 12 -4 16 3
18-30 yrs 21 12 9 81 6.75
30-40 yrs 12 12 0 0 0
0.333333
40-50 yrs 10 12 -2 4 3
Above 50 yrs 9 12 -3 9 0.75
9.166666
Total 60 7

n=5 α=0.01 χ2 cal=37.75 Since χ2 cal>χ2 tab, Hence reject Ho

fe=(∑f0)/n df=n-1=4 χ2 tab=13.277

Q. 5.333333
2 Student 20 12 8 64 3
Private 0.083333
Sector 13 12 1 1 3
Self
employed 9 12 -3 9 0.75
Public 1.333333
Sectors 8 12 -4 16 3
0.333333
Others 10 12 -2 4 3
7.833333
Total 60 3

n=5 α=0.01 χ2 cal=17.5 Since χ2 cal>χ2 tab, Hence reject Ho

fe=(∑f0)/n df=n-1=4 χ2 tab=13.277

Q.
4 Signal 21 12 9 81 6.75
Schemes 12 12 0 0 0
Economical 15 12 3 9 0.75
2.083333
Easy Access 7 12 -5 25 3
4.083333
Other 5 12 -7 49 3
13.66666
Total 60 7

n=5 α=0.01 χ2 cal=12.3773 Since χ2 cal<χ2 tab, Hence accept Ho

fe=(∑f0)/n df=n-1=4 χ2 tab=13.277
Q.
6 Local Calls 13 12.2 0.8 0.64 0.052459
28. 829.4 67.98688
STD 41 12.2 8 4 5
104.0 8.527868
ISD 2 12.2 -10 4 9
5.511475
SMS 4 12.2 -8.2 67.24 4
125.4 10.28196
Cant Say 1 12.2 -11 4 7
92.36065
Total 61 6

n=5 α=0.01 χ2 cal=40.9643 Since χ2 cal>χ2 tab, Hence reject Ho

fe=(∑f0)/n df=n-1=4 χ2 tab=13.277

Q. 0.083333
7 < Rs.100 11 12 -1 1 3
Rs.100- 0.333333
Rs.250 10 12 -2 4 3
Rs.250- 2.083333
Rs.500 17 12 5 25 3
Rs.500- 0.333333
Rs.750 10 12 -2 4 3
> Rs.750 12 12 0 0 0
2.833333
60 3

n=5 α=0.01 χ2 cal=16 Since χ2 cal>χ2 tab, Hence reject Ho

fe=(∑f0)/n df=n-1=4 χ2 tab=13.277
 3. CONTINGENCY TABLE

Q. < 18- 30- 40- >

1 Age Group 18 30 40 50 50
Service Tota
Provider fo fe fo fe fo fe fo fe fo fe l
7.3
Airtel 5 2.8 4 3.5 4 4.2 4 5 4 2.8 21
0.33 0.2
Tata Indicom 0 0.266 0 3 1 0.4 1 0.7 0 7 2
Vodafone 1 1.6 1 2 3 2.4 6 4.2 1 1.6 12
1.0
Idea 1 1.06 0 1.33 2 1.6 4 2.8 1 6 8
3.1
Reliance 1 1.2 4 1.5 0 1.8 2 5 2 1.2 9
Bsnl 0 0.8 1 1 1 1 4 2.1 0 0.8 6
0.133 0.16 0.3 0.1
Docomo 0 3 0 6 0 0.2 0 5 1 3 1

r=3 c=5 df=(r-1)*(c-1)=6*4=24

α=0.01=42.98 α=0.05=36.415 α=0.2=29.553 α=0.8=18.062
Therefore χ2cal=(3.24+5.67+1.89+4.56+7.29)=22.65 χ2tab=42.98
Since χ2 cal<χ2 tab, Hence accept Ho

Private Self Public

Q.2 Profession Student Sect Emp Sect Others
Service
Provider fo fe fo fe fo fe fo fe fo fe Total
Airtel 5 2.8 4 3.5 4 4.2 5 7.7 3 2.8 21
Tata Indicom 0 0.266 0 0.333 1 0.4 1 0.733 0 0.266 2
Vodafone 1 1.6 1 2 3 2.4 6 4.4 1 1.6 12
Idea 1 1.066 0 1.33 2 1.6 4 2.99 1 1.066 8
Reliance 1 1.333 4 1.666 1 2 2 3.66 2 1.333 10
Bsnl 0 0.8 1 1 1 1.2 4 2.2 0 0.8 6
Docomo 0 0.133 0 0.167 0 0.2 0 0.367 1 0.133 1
Total 8 7.998 10 9.996 12 12 22 22.05 8 7.998 60
 r=3 c=5 df=(r-1)*(c-1)=6*4=24
α=0.01=42.98 α=0.05=36.415 α=0.2=29.553 α=0.8=18.062
Therefore χ2cal=(3.24+5.67+1.89+4.56+7.29)=22.65 χ2tab=42.98
Since χ2 cal<χ2 tab, Hence accept Ho

4. ANOVA
Q.5. SIGNAL STRENGTH

AIRTEL TATA VODA

48 20 29
44 18 28
45 18 26
43 18 28
45 20 32
43 20 29
40 33
36

Anova: Single Factor

SUMMARY
Groups Count Sum Average Variance
13.1428571
AIRTEL 8 344 43 4
TATA 6 114 19 1.2
29.2857 5.90476190
VODA 7 205 1 5

ANOVA
Source of Variation SS df MS F P-value F crit
2029.71 1014.85 136.907922 1.29263E- 3.55455
Between Groups 4 2 7 9 11 7
133.428 7.41269
Within Groups 6 18 8

Total 2163.14 20        
 3

Interpretation:

FINDINGS
SUGGESTIONS
 GLOSSARY
 Statistics- is the science of collecting, organizing, presenting, analyzing and interpreting
numerical data to assist in making more effective decisions.
 Sampling - statistical practice concerned with selection of individual observations
intended to yield some knowledge about a population of concern.
 Population- refers not only to people but to all the items that have been chosen for
study.
 Sample- describes a portion chosen from the population.
 Hypothesis testing- process of making a decision on whether to accept or reject an
assumption about the population parameter based on the basis of sample information
at a given level of significance.
 Chi-square statistic- is used to measure data with a nominal scale.
 A contingency table- is used to investigate whether two traits or characteristics are
related. Each observation is classified according to two criteria. We use the usual
hypothesis testing procedure.
 ANOVA-
 BIBLIOGRAPHY
The books referred are:

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The websites referred are: