13.

Formulate and enforce police measures for sustainability of the service provision

14. Implement Intelligent Transport System to improve the quality of service

15. Extend travel concession to the weaker sections of the society

16. Act as an agent for cultural synthesis and national integration

17. Promote research on urban transport

Table:4.1
Details of Capital Expenditure

SL.NO Particulars Capital expenditure (lakh)

1 Buses-549 and domestic vehicles 119304.7
2 Purchase to land 18839.66
3 Purchase of plant and machinery 2507.63
4 Computer hardware 441.72
5 Departmental vehicles 537.61
6 Buildings (including those in progress) 6767.16
Total 209302.5

Future outlook :-
The future outlook of the corporation seems to be a challenging one. However

the near proactive steps announced by the Central and State Governments would

provide a ray of hops to the Corporation. Therefore, time has come to redefine the

objectives so as to ensure its healthy existence.

In line with the above, the Corporation has planned to expand its traffic operations in

urban agglomeration of Bangalore Mega city. Lands for construction of Depots and

bus Stands are being procured now. The Corporation has inducted 471 Low-Floor

High Capacity Ultra-Modern AlC VoLVO Vajra Buses to the city fleet.

Electronic Ticketing Machine is being introduced to curb pilferage and avoid

inconvenience etc., Introduction of smart cards, replacing traditional monthly

commuter passes and tickets are on the anvil. Apart from this, the Corporation has
planned to introduce Automatic fare collection system.

SOCIAL OBLIGATIONS:-
 Connecting all villages around the city through its regular service with busses

indicating destination in red board

 Plying city services to the core areas to ease congestion with busses indicating

destination in black board.

 Running limited stop buses to save time of the commuters.

 Providing comfort oriented fast moving Pushpak buses.

 Chartering services to various industries, schools and colleges.

 Offering subsidized travel to the deserving sections of the society.

 Issuing passes to various segments of the society.

 Providing Eco-friendly 'Parisaravahini' buses.

 Plying 'Mini' buses to provide transport to remote sub urban areas.

 Running 'Vestibule' buses to carry more passengers.

 Upgrading Transport services by introducing Volvo' buses in the city.

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  Providing city sightseeing 'Curitiba' bus

 Special services to cater to the needs of ladies, sick people.

 Special PASS buses for daily, monthly and student pass holders are in introduced.

 providing peak hours services at morning and evening.

RECENT INNOVATIONS IN BMTC

BMTC's route to better commuter services steered it on the path of

innovation. It introduced good-looking vestibule buses to carry more passengers.

Low floor buses were introduced for the first time in India for the safety of

commuters. To prevent footboard travelling and to ensure the safety of commuters

when boarding and disembarking, it introduced pneumatic door facilities. The

Environment-friendly (Parisaravahini) buses run by the corporation have been widely

appreciated by the commuters.

The Bangalore Metropolitan Transport Corporation (BMTC) is going many

innovations very periodically to help the city-bus commuters.

Now there is lot of new things happening at BMTC

Recently BMTC has introduced a special kind of buses which are very

unique in India

1. LADIES SPECIAL BUS:

A new pink color buses are on the roads of the city, these buses are

dedicated only for women 7 all kids below 12 years.

This is especially considered with lot of complaints from women

commuters where they used to face lot of issues from men's in bus,
currently there are 25 buses running and soon plan to add another 30

buses.

2. Hospital Special Bus:

This is new concept from BMTC in order to help the patients coming

to Bangalore to visit various well know hospitals, here only patients with

a helper or a supporter is allowed to travel, currently there are 3 routes

operating from Kempe Gowda bus terminal& planned to introduce musch

more base on the response from the people. In order to identify this bus

easily this will we having a red cross on the bus.

3. Three-door Bus:
A new three door buses with a single entrance & separate exit points

for men & women. This is been in place after a suggestions considered

from women bus commuters, Here conductor will sit at the entry point &

makes easy to buy the ticket& move inside the bus.

4. Vayu vajra bus:

Green coloured Volvo buses operated in 12 routes connecting to

Kempegowda International Airport. Free wi-fi access is provided to the

commuters in these buses.

5. Marcopolo AC and Corona AC:

Page 54
Air conditioned buses with lower fare than Vajra services plying on

select routes.

6. Metro feeder:
Special buses running on 10 routes as feeder network to the metro

stations

7. Hop On Hop Off

this service was introduced for sightseeing in Bangalore. It covers a

route connecting about twenty landmarks of great historic, religious and

scientific significance

8. Mercedes Benz:
BMTC has also introduced Mercedes company buses on a trial bases

which is under progress.

Page 56
REWARDS AND RECOGNITION:-

Awards conferred on BMTC:

The corporation has been conferred with the following awards during the year 2014-15

1.ASRTU awarded- transport excellent award 2016 (leave management system)

2.Skoch Award for Hop on Hop off service 2015

3. Skoch Award for women safety in travelling 2015

4. ASRTU National Public Transport Excellence Award "cleanliness at work place " for

maintaining cleanliness at depots and bus stands

5. ASRTU productivity award

6. Republic Day Governor Recognition award

7. Global brand excellence PR professional of the year-2014 for the initiative of hop on

hop off services

8. BMTC secured 2nd place in best practices award 2013-14, for its initiative on CMAK

award for "IT application in Employee Leave management system" in innovative

HRM

9.

ASRTU award for minimum operational cost in city service during 2011

10. ASRTU award for Highest Tyre Performance in city service during the year 2010-11

Rewards
During the year 2013-14 cash reward of Rs.22, 450.00 was distributed among 60

Conductors/Driver/ Driver cum Conductors/ Security personnel/ Line checking and

Security staff & Officers for having detected various types of bogus/duplicate passes and

good work turned out by them.

USE OF INFORMATION TECHNOLOGY
The Corporation has taken the following measures in use of information

technology.

 BMTC has initiated to improve the services by monitoring through Global Positioning

System (GPS) Technology. As on today 1000 vehicles are monitored using GPS

 Commuter friendly Internet based bus route information system introduced.

 Commuter friendly bus timetable containing the bus departure details of city,

suburban and pushpak services along with route maps is introduced.

 BMTC has introduced e-tendering system for procuring spares to ensure transparency

in the system.

 BMTC has introduced E-KART system (casual contract) for easy available of buses

on casual contract even for short duration on hourly basis.

 BMTC has introduced Electronic Clearing System (ECS) of disbursement of salary to

all its employees.

 Smart card is issued for student passes and identification cards for monthly passes.

 BMTC has introduced Electronic Ticketing Machines for issues of tickets in the buses

on pilot basis.

 Introduction of LED destination Board in buses.

 Information regarding BMTC is available on website.

 Launching of website for online recruitment.

 Passenger information system and IVRS on the anvil.

 Electronic pass vending machine (pass with photograph) installed in Kempegowda

Bus Station.

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 CHART NO 4.3
DEPARTMENTAL STRUCTURE CENTRAL OFFICE
Mechanical Engineering Department

Traffic Department

Stores and Purchase Department

Civil Engineering Department

Administrative Department

Statistical Department

Security and Vigilance Department

Law Department

Labour and Welfare Department

Accounts Department

General categories
VARIOUS DEPARTMENTS AT CENTRAL OFFICE:

Administration Department

Accounts Department

MIS Department

Statistical Department

&Purchase Department

Labour Department

Traffic Department

*Mechanical Engineering Department

*Stores Department

*Human Resource Department

**M

Medical Department
CAPITAL CONTRIBUTION-

BMTC came into being on 15th August 1997, after bifurcation from its parent

ration- KSRTC that is wholly owned by the State Government. The share

capital of the corporation consists of capital contribution as well as equity

ntribution The share of the Corporation a fully subscribed by the State

Government. It can also subscribe share to general public with prior approval from

the State Government. The Capital contribution made by the State Government is

12.25lakhs and the Equity capital amounts to Rs. 10459.48lakhs.

LOCATION:

As the name indicates BMTC is mainly situated in Bangalore and operates in

Bangalore City covering each and every comer of the city BMTC is catering the

transport services in the city and suburban areas of Bangalore in a radius of about

40.40 kilometers. Presenting BMTC is having one corporate office in Shanthinagar,

and central workshop and regional workshop in Shanthinagar and its depot is situated

in it different location to render service in each and every nook and corner of the city
YPES OF SERVICES PROVIDED BY BMTC:

CONVENIENT SERVICES:

Here's a quick tour of some of the service introduced by BMTC in the recent past.

1. SUBURBAN MAIN BUSES

Introduced by suburban mini buses services to provide transport facilities to

the sub-urban areas far-off villages bordering them

2. RING ROAD SERVICE

Launched Ring Road service on the outer and inner Ring Road connecting

commuters from south to north and East to west. The services operate at a frequency

of every five minutes on the outer Ring road and 10 minutes on the inner ring road

during peak hours.

3. NIGHT SERVICE

Commenced Night Services to provide transport service for commuters

traveling from Kempegowda station to different residential areas during late night and

early morning. These services operate at one-hour frequency.

4. ACCOUNT BUSES:

Account Buses were introduced from selected points to Kempegowda Bus

Station at 30-minutes frequency in the morning and evening.

5. METRO BUS SERVICE

The corporation i

ntroduced two pilot Metro Bus Services from JP Nagar 6th

e to Hebbal and from Annapoormeshwari layout to Jeevan Bhimnagar

In addition to such pushpak services, BMTC runs the usual city services.

Currently there are 4 services that are rendered by BMTC.

1. General shift buses that run from 8.Am to 5.Am.

2.

Shift buses, which run from 6 to 12 managed by separate crew for each

shift.

3.

Pushpak service whose timings full in line with that of the general shift

buses.

4.

Volvo buses are also run on general shifts.

It may be stated that, BMTC has tremendous growth potential considering the

extending frontiers of Bangalore and ever packed to capacity buses. Usually there are

three types of services that are rendered by the corporation namely city services,

suburban services and pushpak services

a. CITY SERVICES:

Plying City Services to the core areas to ease congestion with buses indicating

destination in blank board

b. SUB-URBAN SERVICES

It discharges its social obligation by connecting all the villages around the city

through its regular service with buses indicating destination in red board
c PUSHPAK SERVICES

Running limited stops buses to save time of commuters, comfort oriented and

for moving pushpak buses.

OTHER SERVICES

These are services operating in specific areas tailored to meet specific travel

needs of particular areas such as Outer Ring Road City extension sub urban

destinations, peak hour, Feeder, Night Service etc as detailed:

1. Ring Road Services:

Apx 220 services are operated exclusively on the outer Ring Road

Providing direct connectivity between locations on the city periphery

abutting the ORR bypassing the city. They have helped in reducing

congestion in the city by avoiding travel through city. More services are

planned.

2. TRUNK SERVICES:

Provide direct connectivity between different areas of the city by

bypassing the major Bus Stations to avoid the congestion and the resultant

delays.

3. PEAK HOUR SERVICES:

These are additional services operated during morning and evening peak

hrs, between the city center, the administrative complex around the
Vidhana Soudha and different localities in and around the city. The timing

of the oeration is tuned to the needs of the office goers in particular

4. NIGHT SERVICES:

BMTC operates nearly 100 such services for the benefit of late night

travellers specially those departing or arriving into the city late through

buses and trains who were otherwise left at the mercy of other less secure

and prohibitive modes of travel. They are operated from all most all

important extensions and localities to the Kempegowda Bus Station upto

2400 hrs and from 0400 hrs in the early moning. The ticket rate is one and

half the normal.

5. FEEDER SERVICES:

To provide direct connectivity between adjacent localities with high travel

potential BMTC has introduced the concept of feeder services. THEY

ARE BEING OPERATED IN SELECTED AREAS TO THEST THEIR

VIABLITY OF their replication in other areas. At present 40 services are

in operation.

SPECIAL SERVICES

BMTC apart from normal services operates some services specially on

specific demands from private entities such as Factories, IT concerns,

Educational Institutions, Corporate Offices etc., to provide transport to

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their employees of students. Also such demands come for special

occasions such as marriages, social, political or religious gatherings etc.,

these aree as detailed below:

a. CHARTERED SERVICES:

BMTC provides ordinary/pushpak/janpriyavahini/pushpak o

chartered basis to industries, education institutions and other public or

rivate establishments who require special travel facilities on a re

basis. These services are provided on mutual agreement on

competitive fares on chartered basis.

gular

b. CASUAL CONTRACT:

BMTC provides buses on casual contract to public on demand for

excursions, tours,marriages and for other occasions that requires

providing transport to a certain group of passengers intent on visiting

predetermined places. These services are offered on hourly and daily

basis.

New services introduced by BMTC:-

a. BIG-10 services

i. BIG10 is the brand name given to Suvarna services operated on all the

12 major traffic corridors of the city that connect it with the

surrounding suburbs. They are Kanakapura road, Mysore road

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Bannerghatta road, Sarjapura Road etc. The passengers can travel in

any direction of their choice and change the buses anywhere by

traveling in these buses which have good frequency. These services are

operated limiting to periphery of important traffic places to decongest

the traffic in Kempegowda bus station which is in CBD and to control

private operations.

b. Atal Sarige

i. A new service branded Atal Sarige aimed at providing direct

connectivity at cheaper rates to areas populated by economically

weaker & marginal sections was introduced as a populist scheme of the

Government. The rates of these services are half of ordinary services.

c. Metro Feeder Services

These are the latest services introduced by BMTC aimed at providing

good connectivity between metro stations and neighbourhood areas

around them. BMTC plans to expand network of these services with the

expansion of metro.

d. Vajra Buses

Along with normal buses to give more comfort for the commuters

BMTC has also started Vajra buses with air condition connecting

different major stations from kempegowda bus station to electronic city

vidyaranyapura, vijayanagar, katriguppe etc

e. Free railway Services

For the convenience of railway passengers, BMTC has started free

railway services. At present these services are operated from major

BMTC bus station such as Kempegowda bus station to city railway

69
station and Yeshawanthpur bus station to Y eshawanthpur railway

station.

2. Hop on Hop off

this service was introduced for

yenty landmarks of great historic, religious and scientific significance

sightseeing in Bangalore. It covers a route connecting about

3. Mercedes Benz

has also introuduced Mercedes company buses on a trial bases which is under progress

Bmtc

4. Marcopolo AC and Corona AC:

Airon

ditioned buses with lower fare than Vajra services plying on select routes.

K-Route

These services were introduced on K-1, K-2 and K-3 routes forming a chain to

provide direct connectivity between diagonally placed interior areas of the city

bypassing the CBDs. They have not only brought down the traveling time but have

also spared the core area roads from further congestion. For this reason these routes

have achieved high degree of public patronage in short period of time. Encouraged by

the public response BMTC has introduced services under K-series on 3 more routes

namely K-4, K-5 and K-6. These services too provide direct connectivity in shorter

travel time between similar destinations thus making the journey more convenient and

Advantages of public

The renewal of and re-investment in inner city housing, helpful in-reducing

journey to work trips and aiding maximum use of public transport as well as

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SCIENCE AND COMMERCE

ing social inclusion. The re-development of urban areas in advance of virgin

land on the city and town out skirt, further helping to minimize traffic growth. Vast

mprovements in the standard of design architecture and layout of higher density

development, it can no longer be raised high and can help create vibrant communities.

The re-generation of cities to make them safer more attractive so helping to reduce the

drift from town to country

SWOT ANALYSIS

STRENGTH:

1. Labour force with high level of professionalism, skill and dedication

2. Induction of IT and IT savvy supervision and administrative staff

3. Total Monopoly in its field of activity

4. Minimum Government and political interference in day to day functioning of

Corporation.

5.

Posting of seasoned and visionary CEOS to head the Corporation for Long stints

which ensures continuity and smooth implementation of their vision plans

6. A supportive political leadership

7. Very cordial management labour relations

8. Good public support

WEAKNESS:

1. Union activity though at a comparatively subdued level

2. Perennial crew shortage

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3. Labour Indiscipline

n of shouldering social obligations in the form of loss making operations

unsubsized concessionals to different sections of societ

Lack of total freedom in financial matters particularly with regard to passenger bus

fares

Impediments in the form of transparency loss, accountability into Right to

Information

5.

6.

OPPORTUNITIES:

Ever growing demand for public transport

New avenues of revenue generations like advertisement, exploitation of real estate

resources etc

1.

2.

A perceptible shift in public mind in favour of public transport Increase in demand in

transport services

Exploitation of new avenues through penetration into areas earlier monopolized by

personalized and semi personalized transport

3.

4.

THREATS:

1. Competition from clandestine operators

2. Lack of primacy for public transport at Govt decision making level

3. Steady increase in cost inputs.

CHAPTER-4

ANALYSIS & INTERPRETATION

In this chapter, the subject background of Operating Costing has been given in brief

The chapter contains the study of Operating Costing prevailing in BMTC, explained with

ts has also been done along with the study of fare structure and fare revision.

re

Operating Costing is the cost of producing and maintaining service. This method of

costing is applied to undertaking, which provide services rather than production of

commodities.

OPERATING COST:-

The total cost of operation works out Rs.2211.91 crores as against Rs.2066.41 crores over

aff cost, HSD &

the period year recording a growth of 7.04%. This is due to increase in st

other cost. The CPDs registered an incre

ate to the extent of 7.41%.

ANAL

YSIS OFOPERATİNG COST

Table showing below explains the Operating Costing which has been analyzed in BMTC,

during 2010-2011 and 2014-2015

OPERATIONAL PROGRESS

For calculating the operational progress of the corporation the following will be

taken into

consideration. Kilometers ope

rating will consists of

Gross kilometers

Effective Kilometers &

Dead Kilometers

1. GROSS KILOMETERS:

Gross kilometers are the total number of kilometers run by the buses in the

corporation. While calculating the Gross kilometers, the log sheets maintained by

the drivers, which contains the number of kilometers run by that particular bus for

a day is taken as base and grossed up for a year. The total number of kilometers

run by each bus is totaled/summed up to arrive at Gross kilometers.

During the year 2014-15, the gross kilometer was 4902.74 lakhs kilometers as

against 5000.67 lakhs kilometers in the year 2013-14.

2. DEAD KILOMETERS:

Dead kilometers are kilometers run by each bus from bus stand depot and vice-

versa without carrying passengers. Dead kilometers will be calculated in order to

arrive at Effective kilometers.

During the year 2014-15, the Dead kilometers were 194.18 lakhs kilometers as

against 204.77 lakhs kilometers in the year 2013-14.

3. EFFECTIVE KILOMETERS:

Effective kilometers will be calculated by deducting Dead kilometers from

Gross kilometers. During the years 2014-15 effective kilometers was 4708.56

lakhs kilometers as against 4795.90 lakhs kilometers in the year 2013-14.