11 | Progress test
Working with words
Underline the correct answer from the words in
italics.
1 Business / Economy class is expensive but the
seating is more comfortable.
2 I’d like an aisle / a window seat, please. I want
to see the mountains on this fight.
3 Are you taking any bags / hand luggage with
you onto the plane?
4 Flight number BA 343 is now leaving from
terminal / gate 49. This is the final call.
5 You need to wait in the delay / queue, just
behind those people over there.
6 Excuse me, where is passport control / check-
in? I need to get my boarding card.
7 I’m sorry but your fight’s cancelled / boarding
because of bad weather.
8 Excuse me, is there Internet / Security access
in the airport? I need to send an email.
Language at work
Complete this conversation with the going to form
of the verbs in brackets.
A So are you ready for your trip next week?
B Nearly. I 9 ___________________________
(get) my visa from the Russian embassy
tomorrow.
A Great. 10 ____________________________
(you / fly) to Moscow?
B That’s right. But I 11 ___________________
(not / stay) there. I 12___________________
(take) a train to St Petersburg when I arrive.
A Who 13 _____________________________
(meet) you there?
B One of our colleagues from the office in St
Petersburg.
A Oh, that’s good. And 14_________________
(you / have) time for any sightseeing?
A I think so. We 15 ______________________
(have) one free afternoon so maybe I’ll have
time.
Business Result Elementary Progress Test 11
Correct these sentences with the missing word.
16 Shelly going to arrive by taxi on Thursday.
17 We’re going to take Friday off look round the
city.
18 When are you going visit Ingrid to discuss the
problem in Budapest?
19 Ryan and I are to present the new products at
next week’s exhibition.
Business communication
Complete these conversations with the missing
words.
Conversation 1
A Hello, I’d like to 20b________ a room for two
nights. Do you have any 21v__________?
B Certainly. We have a double room for 70 euros
a night.
A Does that 22i___________ breakfast?
Conversation 2
A Hello, my name’s Smythe. I have a
23
r___________ for two nights.
B OK Ms Smythe. Your 24r___________ is 203
on the second floor. Can I see your
25
c _________c________, please?
A Sure. Is there a restaurant in the hotel?
B Yes .
A Do I need to book a table for 26d___________?
B No, it’s OK. There are plenty of tables this
evening.
Conversation 3
A Hello, this is Ms Smythe in Room 203. Can I
have a 27w___________ -___________ call,
please?
B Sure. What time?
A At seven please. And can you 28o___________
me a taxi to the airport? For eight o’clock.
B I’ll do that for you. Is there anything else?
A Yes, do the rooms have Internet
29
a__________?
B Yes they do, but I’m sorry, we have a problem
with our Internet connection this evening.
A That’s OK. I’ll get some exercise. Is
30
t__________ a gym in the hotel?
B Yes, it’s at the top of the hotel on the seventh
floor.
Result __________ / 30 marks
Photocopiable © Oxford University Press
Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then use the
Speaking test results form to evaluate each student’s performance. You can then cut out the results and give
them to the students.

Student A Student B

1 You need a hotel room. Telephone the Hotel 1 You are the receptionist at the Hotel Supreme.
Supreme. Ask about: Student A telephones to book a room:
 double rooms and cost for two nights  you have double rooms ($145 / night)
 breakfast and dinner (included?)  the cost includes breakfast and dinner
 location of hotel.  the hotel is in the business district of
the city. Take the caller’s name and
Ask to book a room. Here are your name and credit card details.
credit card details:
 S. Salvisberg 2 Now you need a hotel room. Telephone the
 American Express Hotel Orient. Ask about:
 6677 5674 3310 9011  double rooms and cost for two nights
 expiry date: 6/13  breakfast (included?)
 location of hotel.
2 You are the receptionist at the Hotel Orient.
Student B telephones to book a room: Ask to book a room. Here are your name and
 you have double rooms ($130 / night) credit card details:
 breakfast is extra ($20)  E. Mukherjee
 the hotel is near the airport. Take the  Visa
caller’s name and credit card details.  8746 4563 3327 1194
 expiry date: 11/1

Speaking test results

Use these forms to evaluate the students.

Student A Student B

Can the student … Didn’t do this Yes, but with Yes, did this Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well (0 points) some mistakes very well
(1 point) (2 points) (1 point) (2 points)
explain the reason explain the reason
for calling for calling
(to book a room) (to book a room)
ask about prices ask about prices

ask about what’s ask about what’s

included included

ask about the ask about the

location location

give name and credit give name and

card details credit card details

Result __________ / 10 marks Result __________ / 10 marks

Business Result Elementary Progress Test 11 Photocopiable © Oxford University Press