A .

Pushpalatha
Email:akuletipushpalatha883@gmail.com
Phno-8501848997

Career Objective:

Aspiring for challenging assignments in the field of Design and Coding; wish to achieve high
career growth through a continuous learning process and prove to be an asset for the
organization

Professional Summary:

 Currently working as MS Dynamics CRM Associate consultant at Pragmasys

Consulting.
 Around 3 years of experience with design, code, test, debug, document MS Dynamics
CRM applications (2016&365).
 Experience with Web API development and plugins
 Experience with developing and troubleshooting APIs.
 Good command on Entity Customization, Business Units, Security aspects, Plugins,
Workflows, Custom workflows, JavaScript web resources, External services like
REST and ODATA
 Experience with upgrading Dynamics 365 Solutions
 Proficient on MSCRM 2016&Dynamics 365 On premise/Online versions
 Extensive knowledge and experience with MS Dynamics CRM SDK
 Have Knowledge on SSRS Reports
 Working experience with CRM service-scheduling.

Education:
 Bsc Computer Science from Sri Venkateswara university

Work Experience:

 Currently working as Dynamics CRM Developer with Atos Global IT Solutions,

Bangalore since July 2016 to till date.

Technical Skills:

MS Dynamics CRM Workflow, Plugins, Views, entity model, Security, Web services
Platform
Programming Languages C#,JavaScript
Project Profile:

Project1:

Project Name: NCT (Nokia Care Tool)

Client Nokia
Role Developer
CRM Dynamics 365 CRM(online)
Organization ATOS
Location Bangalore
Duration April 2018 to Till Date
Team Size 6 members

Project Description:
Project is basically implemented with Dynamics 365(online) which
provides customer service to the Nokia users through customer portal.
The aim to implement the project was to replace existing resolve tool with efficient and
user-friendly care tool which simplifies the case handling process.
The product provides end users incident management from creating incident, providing
workaround, providing solution within the SLA defined which is based on criticality of
incident.

Roles & Responsibilities:

 Role in project is Developer/technical Consultant.
 Working on web Resources, plugins, workflows as per requirement or demand.
 Involved in developing and troubleshooting APIs
 Involved in creating data migration and integration mappings.
 Experience with CRM service-scheduling
 Installing Microsoft Dynamics 365 related components such as the Power Pack and
Scribe
 Building the CRM forms, screens, and views, as well as workflows and reports
around the customer needs
 Creating client application extensions
 Customizing business logic with plug-ins
 Automating business processes with workflows
 Utilizing asynchronous service.
 Data Management (duplicate detection and bulk deletion).
 Solution Management (packaging and distribution).
Project 2:

Project Name: SFA (Sales Force Automation) Phase-2

Client DU Telecom
Role Junior Consultant
CRM MS Dynamics CRM 2016
Organization ATOS
Location Bangalore
Duration April 2017 to March 2018
Team Size Project : 10

Project Description:
 Enhancing the Du SFA application for other Business units.
 Enabling the system to handle Modification/Renewal requests.
 Implementation of Orders in MS CRM and integrating with Siebel CRM and BSCS.
 Migration of active contracts and assets

Roles &Responsibilities:

 Customized the system as per the enhancement to be done in project.

 Implemented plugins and workflows.
 Customized security for users based on Business units and user groups.
 Having work experiance with Scribe ingegration tool.

Project 3:

Project Name: SFA (Sales Force Automation) Phase-1

Client DU Telecom
Role Junior Consultant
CRM MS Dynamics CRM 2016
Organization ATOS
 Location Bangalore
Duration July 2016 to April 2017
Team Size Project : 10

Project Description
 Sales Force Automation for project for telecom industry.
 Replacing traditional excel file with MS CRM Application for sales automation.
 Integrated with existing CRM (Siebel) and BSCS a billing system via Tibco layer.
 Configuring IFD to enable MS CRM over Tablet apps.

Roles & Responsibilities:

 Assisted in development, installation and support services of Microsoft Dynamics
CRM 2016(On-Premise).
 Involved in entity customization.
 Written client side validations by using java script and business rules.
 Configured BPS’s and Work flows.
 Involved in Ribbon Customization.