Answer ALL questions in this section. Each question carries 20 marks.

Question 1
a. Every organization needs competent, talented people to do whatever work is necessary for
doing what the organization is in business to do, so discuss the first phase of the HRM
process involves three tasks below.
a) Employment planning
b) Recruitment and
c) Selection
15 marks
b. Organizational goals are one of the important elements in a planning process. State FIVE
(5) benefits of setting a goal.
5 marks
Total 20 marks

Question 2

a. Skills management is the practice of understanding, developing and deploying people and
their skills. Well-implemented skills management should identify the skills that job roles
require, the skills of individual employees, and any gap between the two. Briefly explain,
THREE (3) management skills required for the managers to perform the task and relate
management skills with levels of management in an organization.
5 marks
b. Leadership is the art of leading others to deliberately create a result that wouldn’t have
happened otherwise. Explain FIVE (5) characteristics that make a good leader in an
organization
15 marks
Total 20 marks

Question 3
a. The biggest difference between managers and leaders is the way they motivate the people
who work or follow them, and this sets the tone for most other aspects of what they do.
Briefly explain FIVE (5) differences between managers and leaders in management.
15 marks

b. State FIVE (5) basic elements of organizational structure.

5 marks
Total 20 marks

**End of examination paper**