205 - Operations and Supply Chain Management

Sno Unit Question Option A Option B Option C Option D Answer

1 I Quality defined by the customer An unrealistic definition of quality A user-based definition of quality A manufacturing-based definition of A product-based definition of quality B
quality depends on how well the product
quality is the degree of excellence at an
According to the manufacturing-based fits patterns of consumer preferences even quality is the degree to which a specific
2 I acceptable price and the control of All of the Above C
definition of quality though quality cannot be defined, you product conforms to standards
variability at an acceptable cost
know what it is
3 I Zero defects in manufacturing is is a relevant goal only in electronic is readily achievable in all areas is the goal of TQM is an unobtainable and misleading idea C
Which one of the following is not a typical
How much capacity will be needed in the What is a satisfactory location for a new
4 I question dealt with by an operations How to motivate employees? All are typical of operations decisions D
months ahead? facility?
managers?
Which of the following statements is true Lean principles focus on advanced Lean principles are separate body of Lean principles have been developed over
5 I Lean principles include reducing waste D
of LEAN? statistical methods knowledge a lengthy period of time
6 I Lean production involves Elimination of cost only Improvement of quality only Improvement of speed only Elimination of all types of waste D
A successful TQM program incorporates all
7 I Continuous Improvement Employee Involvement Benchmarking Centralized Decision Making Authority D
of the following except
Operations is the part of an organisation
Which of the following would not be
which creates wealth through the World class Operations can give an Most new technology is implemented in Operations is the area of a business where
8 I normally considered as a key feature of D
management of the transformation organisation competitive advantage Operations areas most people work
Operations Management?
process.
9 I Kaizen is a Japanese term meaning Continuous Improvement Foolproof Mechanism JIT Fish Bone Diagram A
10 I ____ is an example of a pure Goods. Restaurants Dentists Coal Mining Education C
The inputs to a transformation process
11 I Material People Information Transportation D
include all of the following except
Which of the following is an example of a
12 I Law Firm Hospital Bank All of the Above D
Service Business?
Which of the following is NOT an element
13 I Leadership Quality Percieved Quality Employee Empowerment Customer Focus B
of TQM?
14 I Fitness for purpose is a notion used for …… Supply Chain Quality Process Product B
15 I Operations Management is a …… Translation Transformation Transaction Transition B
Which one of the following would not
16 I generally be considered an aspect of Work Methods Secure Financial resources Maintain Quality Product or Service design B
operations management?
Which one of the following is not a key Exploiting technology to produce goods
17 I Understanding the needs of customer Continually learning Managing Cash Flows C
activity of an operation manager ? and services
the responsibility of the Quality Control A commitment to quality that goes beyond
A system where strong managers are the A process where mostly statisticians get
18 I Total Quality Management emphasizes staff to identify and solve all quality- internal company issues to suppliers and B
only decision makers involved
related problems customers
19 I Lean production involves Elimination of cost only Improvement of quality only Improvement of speed only Elimination of all types of waste D
20 I The goal of Total Quality Management is: Customer satisfaction Product differentiation Brand equity Acting globally D
21 I Quality is both quantitative and Supportive Qualitative Measurable Conclusive B
If two potential suppliers can deliver a part
The capabilities and flexibilities of the
22 I with the same quality and prices, the Age of the firms A coin flip Outside evaluation D
firms
selection should be based on:
The most common form of quality control
23 I Planning Organizing Inspection Directing C
includes:
Malcolm Baldride National Quality Award
24 I is an annual award to recognize U.S Quality Achievement Quality Management Both of the Above None of the Above C
companies which excel in…

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Sno Unit Question Option A Option B Option C Option D Answer
Which of the following terms reflects
25 I Japanese view of continuous Kaizen Poka-yoke Six Sigma Control Limits A
improvement?
While setting Quality objectives …………..
26 I Organizational Need Workers Need Supplier Need Customer Need D
To be considered.
27 I Poor Quality adversely affects… Costs Productivity Profitability All of the above D
Which one of the following best
28 I Soap Fast food Attending a play Vehicle repair A
represents a pure good?
Which function typically employs more
29 I Information System Operations Marketing Finance B
people than any other functional area?
”Quality is conformance to specifications”-
30 I This definition of quality is from point of Customer Manufacturer Quality Circle Forum TQM A
view of
What type of process would a paper mill
31 II Continuous Batch Intermittent Job A
be most likely to use?
What type of process would a Cement
32 II Batch Continuous Intermittent Job B
plant be most likely to use?
Process selection is primarily considered
33 II Planning Organizing Leading Controlling A
during
34 II Construction of fertilizer plant is Job Flow Project Assembly C
Job shop and batch processing are
35 II Job Requirement Degree of Standardization Volume of Output All of the Above D
differentiated on the basis of
36 II Product layout is preferably used for Repetitive Processing Intermittent Processing Both A & B Neither A Nor B A
What name is often given to processes
37 II which involve the manufacture of a unique Jobbing Process Continuous Process Lean production Process Batch Process B
item from beginning to end?
Production systems with customized
38 II High Volume of Output Low Unit Cost High Amount of Specialized Equipment Skilled Workers D
outputs typically have relatively
Volume, Variety and Flow are the three
39 II aspects which must be considered in the Operations Process Design Product Design Logistics B
process of ….
40 II Process Layout is also known as …… Line Functional Product Intermittent B
………….. Indicates the quantity of products
41 II Volume Variety Flow Capacity A
produced in a manufacturing system.
In service Blue print components -
42 II Line of Visibility Line of Interaction Invisible Support Action Line of Internal Actions B
Customer Action is known as ……
In service Blue print components - Back
43 II Line of Visibility Line of Interaction Invisible Support Action Line of Internal Actions D
Stage Contact Action is known as ……
What type of process would a paper mill
44 II Continuous flow Project Job shop Flow shop A
be most likely to use?
Generally Volum and Variety is having
45 II Direct Inverse Both A and B Neither A Nor B B
……………… relation.
Jumbled flow process structure is also
46 II Job Shop Batch Assembly Connected Line Flow A
known as…..
Process structure for Batch production
47 II Jumbled Flow Disconnected Line Flow Connected Line Flow Continuous Flow B
system is refered as ….
Process Structure for "Connected Line
48 II Job Shop Batch Assembly None of the above C
Flow" is called as….
In Service Blue Print Action, Customer
49 II Line of Visibility Line of Interaction Line of Internal Action None of the above B
Action is denoted as….
In Service Blue Print Action, "Onstage
50 II Line of Visibility Line of Interaction Line of Internal Action None of the above A
Contact Employee Action" is denoted as….

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Sno Unit Question Option A Option B Option C Option D Answer
In Service Blue Print Action, "Backstage
51 II Line of Internal Action Line of Interaction Line of Visibility None of the above A
Contact Action" is denoted as….
52 II Process Layout is also known as Product Layout Function Layout Line Layout All of the above B
53 II Product Layout is also known as Disconnected Line Layout Function Layout Line Layout All of the above C
In Job production system, the quantum of
54 II Singal or very few Batches of Limited numbers Very Large All of the above A
output is…
In Batch production system the intensity of
55 II Close Moderate Neglible None of the above B
Inspection required is
Skill Levels of workers in Mass Production
56 II High Moderate Specialized Unskilled C
system is
57 II Sugar Industry is an example of …. Job Production Batch Production Mass Production All of the Above C
Which is not the process characteristics
58 II Volume Variety Flow Product D
from the following options ?
59 II Construction of fertilizer plant is Continuous Project Job None of the above B
60 II Process Layout is used for Repetative processing Intermittent processing Both A and B Neither A nor B A
Planning play an important role in
61 III Dealer with Customer Manufacturing of Product Information and Promotion Demand and Supply D
matching ________.
Manufacturing work sent to other
62 III Downsizing Outsourcing Vertical Integration Logistics B
manufacturer is called
The process of comparing outputs to
previously established standards to
63 III Planning Directing Controlling Budgeting C
determine if corrective action is needed is
called
Organizations generally use demand
64 III Financial Plans Facilities Plans Marketing plans All of the above A
forecasts to develop…
65 III The last step in Production Control is Tools Dispatching Scheduling Time estimating B
66 III GANTT Chart is used for… Routing Scheduling Follow up Inspection and Quality Control B
67 III The Bill of Material doesnot consists of …. Part Number Specification of Part Name of the Part Cost of Part D
Route sheets include list if machine tools It depends upon material handling
68 III Which of the following is true for Routing ? It is flow of work in the plant All of the above D
that are to be followed facilities
Which of the following is not a part of 5
69 III Material Method Machine Motion D
M's?
70 III The GANTT Chart is Virtual Diagram Scheduling Technique Pseudo Technique None B
To reduce inventory management costs,
many companies use a system called
________, which involves carrying only
71 IV reduction-inventory management SCM EOQ Just in Time Logistics D
small inventories of parts or merchandise,
often only enough for a few days of
operation.
Based on the unit price of the items of Based on the difficulty of procurement of
72 IV Basis for Classification of A-B-C Analysis is Annual Consumption Value Critical of the spares and components A
Inventory the Inventory
Based on the difficulty of procurement of Based on the unit price of the items of
73 IV Basis for Classification of H-M-L Analysis is Annual Consumption Value Critical of the spares and components C
the Inventory Inventory
74 IV V-E-D Analysis stand for Vital - Emergency - Diffult Vital - Essential - Desirable Very Important - Eager - Desirable Vital - Essential - Direct B
Time Factor of Consumtion of
75 IV Criteria for F-S-N Analysis is…. Based on source of Material Seasonality of Item Critical of Spares and compoenents C
compoenents
Organizations maintain buffer stocks to
76 IV Demand is greater than expected Supply is more than depand Demand is less than expected Supply matches demand A
face a situation where
Which of the following is NOT an Ordering and Carrying Cost expressions
Demand and lead-time are known and Purchase cost do not vary with the
77 IV assumption that underlines the EOQ include all relevant costs and these costs None of the above D
constant quantity ordered
Model ? are constant.

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Sno Unit Question Option A Option B Option C Option D Answer
The EOQ inventory model attempts to
78 IV The number of Items ordered The number of Orderes placed. Total Inventory Costs The Safety Stock C
minimise
Safety Stock inventory protect against
79 IV Demand Lead Time Supply All of the above D
uncertaintites in…
Inventory whose demand comes from Inventory that is independent of any Demand that is related to the demand of
80 IV Independent Demand items means…. Demand determined by the marketplace D
independent items known rules of demand and supply another item
A Supply Chain includes the chain of
entities involved in the
81 V Distribution Import Demand Transport A
planning,procurement,production and ------
------- of products and services
Intermediaries play an important role in
82 V dealer with customer manufacturer to product information and promotion supply and demand D
matching ________.
A ___ encompasses all activities associated
with the flow and transformation of goods
83 V from the raw material stage, through to Production Line Supply Chain Marketing Channel Warehouse B
the end user, as well as the associated
information flows.
Which of the following is not an area of
84 V Keeping Inventory Marketing Warehousing Inwards of Goods B
responsibility for a logistics manager?
In a Supply Chain, Material flows in one
85 V direction while _________from in both Process Information Product Semifinished Goods B
direction
A supply chain is essentially a sequence of
86 V Customer and Prospectus Supplier and Manufacturer Supplier and Customer Warehousing and Warehousing Units C
linked
Today, a growing number of firms now
87 V outsource some or all of their logistics to competitors Third Party Logistics Channel Members Cross Functional Teams B
________ intermediaries
Companies manage their supply chains
88 V Information Transportation Mode Competitiors Internet D
through …….
SCM is a philosophy of business
organization that is based upon the idea of
-------------- with the marketing channel and
89 V Friendship Ownership Partnership All of the above C
high degree of linkages between entities in
the channel and a high degree of planning
process & an information based activity.
Collaboration , Enterprise Extension , Contact, Engagement of Workers,
From the following options which are the Coordination, Enrichment, Integration, Channel Partner, Enthusiasm, Inefficiency,
90 V Integrated Service Provider, Integration of Staff, Recond Keeping, Cash A
Key issues in SCM ? Respondents, Cash Business Recycle of goods, Cash flow
Responsivness, Cash to Cash Conversion to cash Conversion

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