Firm Name - Trilegal

Location - Saket/Gurgaon

Designation – Assistant Manager / Deputy Manager

Job deliverables –

 Ensuring 99.5% uptime for IT infrastructure & services by means of monitoring

systems, health checks, capacity utilization etc
 Providing daily, weekly, monthly reports for system health & plans with timelines on
initiatives that being worked upon
 Procurement by multiple vendor selection and completing the cycle inward goods
acceptance and clearing payment outstanding
 Hands-on experience on Microsoft services like O365 email service, AD, WSUS etc.
and network systems like UTM [Fortinet], switches [Dlink, Brocade] etc.
 Be the escalation point for level one issues ensuring customer satisfaction & speedy
resolution
 Understanding businesses' diverse, specific needs and applying IT product
knowledge to meet those needs
 Analyse needs in terms of current business obstacles, identifying opportunities and
scoping potential
 Execute high quality one on one discussions utilizing advanced questioning and
influencing skills with business
 Map out the key players for potential technology initiatives and
determine/document appropriate strategy
 Establish productive, professional relationships with key personnel internal to firm &
IT vendors/partners
 Products coaching / training of partner, programs and events. Leads by following IT
methodology and best practices
 Proactively prospect in the software domain to create opportunities & interact with
top management level
 Supports initiatives that ensure product profitability by maintaining high customer
satisfaction per firm standards