News link: https://www.gigabitmagazine.

com/ai/top-three-robotic-process-automation-use-cases-
smes

News title: The top three robotic process automation use cases for SMEs

Date: 14/04/2019

News summary: Gartner predicted in June that the global RPA market, after growing 63.1% last year,
will continue to expand, reaching $1.3bn in 2019. While major adopters of RPA so far has been large
tech companies, it can also be beneficial for SMEs. Some uses cases for RPA include data validation,
writing reports of same format and in the area of tech support.

News Analysis: RPA can help staffing issues and support time management at smaller firms. RPA can
be used in the area of data validation of big data from various sources. A salesperson’s work is, at its
heart, about relationship building. Yet, the majority of salespeople find that their time is mostly
spent writing reports and inputting data. RPA can quite easily remove that pain point by automating
administrative tasks. Next, the number of people working daily with electronic devices is only going
to increase over the next decade. Without increasing automation capabilities, IT support teams can
find themselves overwhelmed with simple yet time consuming queries. This not only results in slow
service but also demotivates most support personnel who do not enjoy repetitive tasks that do not
challenge them intellectually. By using RPA powered bots as front line support staff, companies not
only automate simple processes and return time for more involved problems to their human
workers, but also shield those workers from the personal abuse and resulting stress as a result of
dealing with irate customers on a minute-by-minute basis.

Thus, we can see RPA is no way going to replace humans, in fact it will shift employees from doing
repetitive tasks to tasks where they can use their minds to come up with creative solutions.