Brandon Cheng

9 Orchard Lane, Lebanon NJ 08833 | (908) 268-6497 | chengbrandon@hotmail.com

Objective
Graduating student with experience in desktop support seeking a full-time opportunity in the IT support field.

Education
RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY | SCHOOL OF ARTS AND SCIENCES | EXPECTED 2020
New Brunswick, NJ

· Bachelor of Arts in Information Technology and Informatics (ITI)

· Minor: Digital Communication, Information, and Media (DCIM)
· Relevant coursework: Information Technology and Informatics, Intro to Computers & Applications, Digital Hardware
Basics, Web Design, Information Security, Network & Internet Technology
· Activities: RU Unplugged Club

Experience
JUNIOR IT | R.W. PRESSPRICH & CO. | JANUARY 2019 – PRESENT
New York, NY

· Provide on-site support and setup for users

· Configure, setup, and install PC and mobile devices for the workplace
· Manage users and entries in Active Directory and in Office

SERVICE DESK ANALYST | METHOD GROUP, INC | JUNE 2015 – AUGUST 2018
New York, NY

· Troubleshot technical support calls, emails, chats from end users in a professional and timely manner
· Installed, configured, and resolved issues with PC and Mac devices
· Utilized and troubleshooted Active Directory, Office 365, and the range of Microsoft Office Suite
· Utilized ConnectWise Manage, Automate and Control
· Assisted end users with application and Active Directory password resets
· Assisted all users with system login and system configurations issues
· Helped customers identify problem source and escalated technical issues where necessary

POLL WORKER | RUTGERS UNIVERSITY – THE DAILY TARGUM | SEPTEMBER 2013 – NOVEMBER 2013
New Brunswick, NJ

· Worked to collect ballots from students on issue of Funding of the Daily Targum
· Issued ballots and provided instruction on how to correctly mark choices

Skills & Abilities

· Followed up with end users on the status of their · Problem resolution
tickets. · Client Service
· Responded to requests for technical assistance via · Written and verbal communication
phone, ticket, and in person

Interests
Board and Video Games, Science Fiction Books and Shows